Analytics and Reporting

Everything around obtaining and reading community metrics and KPIs

  • 87 Topics
  • 268 Replies

87 Topics

revote
Total Rock Star
revoteTotal Rock Star
asked in: Analytics and Reporting

Analytics: User & category / topic level data?

I havent found anything related with these but just to make sure:There are situations when I have to knowHow many registered user have visited certain child category + how many times + their nicknames How many registered user have posted to the certain child category + how many times + their nicknames Additionally: How many likes they have given and received there + their nicknamesIs there way to find these out?These datas are basic data in Khoros, hopefully with inSided as well.

3
revote
Total Rock Star
6 days ago
K
KathrynMCarterGetting inSpired
asked in: Analytics and Reporting

one year user stats to share

We are about to celebrate our one-year anniversary as a community. I am trying to create some user stats to share and tag some of our top users. I am running into the issue that many of the top things I can filter by currently are the same person (highest points, the highest number of replies, highest number solved, and most badges.)Does anyone have other ideas we could use? 

1
Alistair FIeld
Head of Community
8 days ago
Kgastaldo
Super user
KgastaldoSuper user
asked in: Analytics and Reporting

is there a way to see when a question was converted to an idea?

We have an integration set up with Aha for ideas but things converted from questions to ideas aren’t going over. Is there a way to see on the backend when a questions has been converted to an idea?

0
Kgastaldo
Super user
20 days ago
SMB
inSpires others
SMBinSpires others
posted in Analytics and Reporting

Engagement rate is 13% after 8 weeks! Am I hitting the mark?

Hey CommunityI think you’ll agree that finding benchmark numbers for community is like rocking horse poop!! 🤣I’ve been live for 8 weeks now. 13% of my registered customer audience have taken an action.Anyone else willing to share their engagement rate at 8 week in, and how they have seen this number change over the lifetime of their community? I realise this isn’t completely black and white, we all have different objectives with our communities but a little peep into your world would be helpful.  I’d be grateful. 🙏 

3
ddpancratz
Total Rock Star
20 days ago
KrisGoose
KrisGooseReady to inSpire others
asked in: Analytics and Reporting

Early Success metrics

Hey fellow Insiders,We just happily launched our inSided community last week and I was asked by our senior leadership to get a sense of what other insided community metrics looked like over the first 1-2 weeks just so we have something to bench mark ourselves against. Primarily I would be interested to knowing the following, over your first two weeks post launch:Total Page views Page views by visitors vs registered users Total registered members (excluding staff) Number of posts (excluding those made by staff)Happy to share our 1 week metrics in the spirit of transparencyTotal Page views - 4757 Page views by visitors vs registered users - 1860 Registered users vs. 2897 Guest user page views Total registered members (excluding staff) - 48 Number of posts (excluding those made by staff) - 47

4
zooey
inSider
1 month ago
KrisGoose
KrisGooseReady to inSpire others
asked in: Analytics and Reporting

Salesforce integration Question

I’ve had success setting up our Salesforce integration, however, while it has recognized the number of accounts/customers we have in the engagement tab, where it is lacking is the recognition of which community members belong to which account if they’re using a different email (say a personal one) than what we have on file?N.B: We were short on engineering resources during our build so we opted to skip setting up the SSO, much to my chagrin. But here we are…please don’t @ me haha  So what am I looking for? Are there any suggestions, hacks, tips, ideas on how I could use the integration or a different integration (zapier maybe) to add community members to accounts in our salesforce instance?

3
ddpancratz
Total Rock Star
1 month ago
Gabolino
Total Rock Star
GabolinoTotal Rock Star
asked in: Analytics and Reporting

Top Monthly Members report

Hi there, Im trying to figure a way to pull out a report that shows me the most active users on a given time range (month, week, year, etc). I’d like to get this report on a csv. Is there a way to get this data? When I export the user report via csv it only gives me the data for those who signed up within the time range selected, but what I want to see is the most active within that time instead. Thanks!

9
Alistair FIeld
Head of Community
1 month ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star
asked in: Analytics and Reporting

Dates in Analytics: Do they use UTC?

When you select a date range in analytic dashboards, you don’t specify a time. Do these dates use UTC for the date start (0:00) and end (23:59) times? 

2
ddpancratz
Total Rock Star
1 month ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star
asked in: Analytics and Reporting

What does last activity represent in user exports?

In a user export, I’d like to confirm what last_activity represents. I’m assuming it’s a user event like: create a topic create a reply/comment Like  UpvoteIs that correct? Is there a clear definition somewhere? 

8
ddpancratz
Total Rock Star
2 months ago
Cathleen
CathleenGetting inSpired
asked in: Analytics and Reporting

excel export

Hi,is it possible to export inSided rows as excel.example: in the control, the public labels should be exported as excel for a better overview.Thx, Cathleen

1
Alistair FIeld
Head of Community
2 months ago
Kgastaldo
Super user
KgastaldoSuper user
asked in: Analytics and Reporting

Report with Ideas and Statuses

Is there a form that shows a list of our ideas with the statues? I exported by topic, sorted on idea, but status all says new/blank. 

4
Kgastaldo
Super user
3 months ago
revote
Total Rock Star
revoteTotal Rock Star
asked in: Analytics and Reporting

How many user participated in certain topic?

For example, how many individual user commented certain topic in given timeframe, and how many individual user liked and so on.Is this possible somehow? I cant find anything related with this from Analytics.

2
revote
Total Rock Star
3 months ago
revote
Total Rock Star
revoteTotal Rock Star
asked in: Analytics and Reporting

Featured topics -widget and measuring the amount of clicks

We have Featured topics and Quick links widgets in our front page. I can add Google Analytics tracking code to the Quick links but not to the Featured topics.Is there any workaround, to measure how many click links gets? To know what links (widgets) are helpful to the users.

2
revote
Total Rock Star
3 months ago
K
krystalwuGetting inSpired
asked in: Analytics and Reporting

Search for active users with at least 1 post AND registered within the last 6 months

Looking to gather data around this question: Can you search for active users with at least 1 post and registered within the last 6 months? I am trying to find out that for every 6 months of the new members joining, are they active and posting at least 1 time within the community. Right now, I can only uncover members all time rather than from members who are only newly registered during that time frame. Does anyone know a workaround or solution to this?

8
bas
3 months ago
Gabolino
Total Rock Star
GabolinoTotal Rock Star
asked in: Analytics and Reporting

Unique visitors GA vs InSided

Hello folks, I’ve noticed that unique visitors on InSided vs VA is very different. InSided gives me a lot more unique users which is nice, but suspicious. Anyone know why the big disparity? Also, if the unique visitors metric is not reliable, can we at least trust unique registered visitors?THANKS!

7
revote
Total Rock Star
4 months ago
Melissa Meyer
Melissa MeyerReady to take it to the next level
asked in: Analytics and Reporting

Engagement Dashboard: all customers vs community members only

Is it possible today to have the entire engagement dashboard only calculated % of monthly active customers and customer activity per month amongst community members only?I appreciate the ability to look at our entire customer base, but would prefer the ability to really measure activity amongst those within the community as there isn’t a way to do that today. 

3
Melissa Meyer
5 months ago
timcavey
Total Rock Star
timcaveyTotal Rock Star
asked in: Analytics and Reporting

Who's managed to get Google Analytics 4 set up and working for their community?

Google Analytics 4 have told us: On July 1, 2023, standard Universal Analytics properties will no longer process data. You'll be able to see your Universal Analytics reports for a period of time after July 1, 2023. However, new data will only flow into Google Analytics 4 properties. However I’ve been unable to get it to pull any data. Julian had a similar issue a few months back, @Julian did you hear any updates on this?  Is everything sorted and I’ve just done it wrong on my GA?

2
timcavey
Total Rock Star
5 months ago
revote
Total Rock Star
revoteTotal Rock Star
asked in: Analytics and Reporting

How to add hidden html to the article?

We would like to add following html code to the each and every article we create:<div data-xxxid="xxxyyy"> </div>I find the source code editor from article editor to add the code but when I add it the editor “cleans” it to the following form:<div> </div>How to do this in a right way?We want to use this code to follow it with Google Analytics. With that code we can track certain author and how many times author´s articles are read.

9
revote
Total Rock Star
6 months ago
L
laura.porcinculaReady to take it to the next level
asked in: Analytics and Reporting

Keyword search data

Is there a way to understand what keywords users are searching for in our community?

3
L
6 months ago
L
liz-typeformGetting inSpired
asked in: Analytics and Reporting

Is there a way to filter out Employees from metrics?

Hi all! We’re looking at our Success metrics wondering if there’s a way to filter out our employees. For example, if we want to know how many peers submitted a best answer, would that include our registered employees? If so, how do we remove them? Hope this makes sense. Thanks in advance all!

8
Julian
inSider
7 months ago
ryanne.perry
ryanne.perryReady to inSpire others
asked in: Analytics and Reporting

Is there a way to create a report for accounts that don't sync in Salesforce?

Hi all -It appears some of our users accounts are not syncing with Salesforce. I am thinking it is because of one of the following reasons - They aren’t using the email associated with SF They aren’t a contact in Salesforce They have an updated email address and we should update in SalesforceFor whatever the reason we’d like to be able to run a report that captures who is not syncing to Salesforce so we can use that data to update records, etc.Is this possible?

8
bas
8 months ago
Kgastaldo
Super user
KgastaldoSuper user
asked in: Analytics and Reporting

Is there a private tag option?

Hi All - We’d like to link cases or bugs to topics or KBAs in the community. We don’t want them as public tags. Because they’re all different, I don’t think labels make sense. Is there any option I’m not thinking of? We’d need to see/search them on the backend only.

4
Kgastaldo
Super user
8 months ago
L
liz-typeformGetting inSpired
asked in: Analytics and Reporting

How is the Average Response Time Calculated?

Hi all! Would anyone mind providing more insight into how the average response time is calculated? We’ve seen the time change quite a bit when calculating from  Mon-Sun versus Sun-Sun, even though our weekends tend to be a bit slower. Thanks!

8
Casstastr0phee
inSpires others
9 months ago
cstrange
cstrangeReady to inSpire others
asked in: Analytics and Reporting

The origin of a view

Hey there!I wanted to better understand the origin of a view.Here’s context for this to make more sense: When I look at our categories with the most views, does a view indicate:a user viewed the category after searching for content? Or does it mean they stumbled upon the content? Or is there a way of knowing the “view origin”?Thanks in advance for your insight! ~Chloe 

1
Julian
inSider
9 months ago
wtempleton
wtempletonReady to inSpire others
asked in: Analytics and Reporting

Unique views on a specific topic

Hi folks, we’re just starting out with our community, and we’re going to be trying something to try to draw in users - promoting exclusive content on social media that members will have to come to the community to download and read.I’d love to be able to track specifically how many views this attachment and topic has. Is this something that inSided’s analytics can do, or am I reliant on already having set up GA?Our community is early enough and small enough that I can assume all new registrations are from this piece of outreach, but I have no baseline to model views and visits from on a wider view.

3
wtempleton
9 months ago

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