Analytics and Reporting

Everything around obtaining and reading community metrics and KPIs

  • 107 Topics
  • 352 Replies

107 Topics

B
bdrivasGetting inSpired
asked in: Analytics and Reporting

How to view which users viewed a topic

Currently we can see the number of times a topic has been viewed. Is there a way to see which users viewed a particular topic?

5
arminfpop
Gainster
4 days ago
revote
Total Rock Star
revoteTotal Rock Star
posted in Analytics and Reporting

Questions about Post fields Analysis

It seems that when you view the Results from Control it displays the post´s original location (=category). But, if you export Report to csv, there you can see the location where the post is moved (if it is moved). Why the moved posts and their location cant be seen from Control, without exporting them to csv? There are times when I dont want to export data and the subforum data should be ok, no matter where to look at. When I export Analysis report to csv, all the posts doesn´t have subforum & post creation time & username data? They have only postID & post_url & post_description data and nothing else.

3
revote
Total Rock Star
7 days ago
aluciani
Total Rock Star
alucianiTotal Rock Star
asked in: Analytics and Reporting

Community Health Index

I really like this idea - community health index - wish something like this was built into the system.I looked over this document from Lithium and was hoping there is something similar with InSided.Community Health Index for Online Communities is there something I can show my management team? 

1
revote
Total Rock Star
16 days ago
jillian.bejtlich
jillian.bejtlichGetting inSpired
asked in: Analytics and Reporting

Google Cloud Storage Bucket for Data

My being a data nerd only extends to steps after the data has made its way into a data warehouse, so I’m admittedly a data idiot when it comes to this stuff. And I need help.My data team is asking me if “Insided analytics has a good way to push data to a Google Cloud Storage bucket” and all the searching in the world is not getting me answers. We’re basically at the point where we know we need to get our data out of the platform and into our warehouse, but our warehouse is also shiny brand new and the team is very backlogged, so if you want something done you have to help research as much as you can.I suppose the actual storage location of data doesn’t matter as much as the “good way to push data” bit. Any ideas? Resources?HELP!

1
Alistair FIeld
Head of Community
24 days ago
Kenna
KennaGetting inSpired
asked in: Analytics and Reporting

How do I report on Events?

Where can I find a list of all the events that I have created in my community? Our external Events page and the Events page in Control is only showing me a certain numbers of events, and I don’t see an option for events under Control > Analytics > Export. We host some events through various Zoom accounts so it would be really helpful to get a comprehensive list from our community.

2
Oliver Marriott
Gainster
1 month ago
SMB
inSpires others
SMBinSpires others
asked in: Analytics and Reporting

Anyone here using Gainsight PX & DH together?

Hi community.I’d love to know if anyone here is using the Gainsight PX product in their GS digital hub?We’re just getting set up and the embedded widget inside PX is pulling through community content. It’s very cool.However, I can’t seem to find any analytics specific to the community content in this widget i.e. how many users click through to the community, how many users click and read community articles from inside the widget etc. Anyone able to shed some light? @Alistair FIeld  may I suggest a group here in this community of customers who are using other products in the GS suite so we can share best practice…? Just an ideaThanks

2
SMB
inSpires others
1 month ago
revote
Total Rock Star
revoteTotal Rock Star
asked in: Analytics and Reporting

Export posts to the excel?

If I want to analyze* certain topic and it´s posts, one option would be if I export topic and it´s posts to the excel. But it seems it isnt possible?Is there any workarounds for this kind of usecase?*= tone, pick up ideas/feedbacks etc. 

12
revote
Total Rock Star
1 month ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star
asked in: Analytics and Reporting

How do negative points work?

I’m seeing a user with negative 20 points in my user dashboard view for last month. How does that happen? Are points removed when a marked answer is removed? (the points amount matches the 20 we give for answers.)

7
ddpancratz
Total Rock Star
1 month ago
K
Kamakshi VFrequently inSpired
asked in: Analytics and Reporting

Community Growth Metrics Report

Has anyone created a dashboard (not necessarily automated) with month on month success metrics? What are the top metrics that are tracked? Is there a sample report with data and insights?

12
P
1 month ago
C
cpellingerGetting started
asked in: Analytics and Reporting

Salesforce Integration Export

Is it possible to only export data with the Salesforce Integration rather than have data read into, imported, and stored on inSided? 

1
Oliver Marriott
Gainster
3 months ago
timcavey
Total Rock Star
timcaveyTotal Rock Star
asked in: Analytics and Reporting

Does anyone have a CSAT question in their survey? What's the benchmark score for a forum?

I’m looking to confirm a customer satisfaction specific benchmark for forums / knowledge bases. Does anyone have a CSAT question in their survey?

5
revote
Total Rock Star
4 months ago
A
allison_ableGetting inSpired
asked in: Analytics and Reporting

Content Trend Analysis

Hi Fellow Metrics Enthusiasts! Are there are any helpful Insided tips and tricks to help support content trend analysis?   

1
Alistair FIeld
Head of Community
4 months ago
Markéta
MarkétaGetting inSpired
asked in: Analytics and Reporting

Analytics on the menu sections

Hello Community!I was wondering if there is a chance to get analytics (the number of visitors) to each section of our menu.In specifics, I want to know if users are visiting the bellow highlighted sections:I was trying to figure out where this might be, but did not succeed :) And ideas much appreciated! Thank you! 

0
Markéta
4 months ago
timcavey
Total Rock Star
timcaveyTotal Rock Star
asked in: Analytics and Reporting

Google Analytics 4 - content drilldown not available by default?

For anyone that uses Google Analytics (GA), you may remember that the pre-GA4 ‘Behaviour’ menu had a ‘Site content’ sub menu and a ‘Content drilldown’ sub sub menu. e.g  This was a helpful way to see page view volumes and more at a forum category level. It seems that GA4 doesn’t have this by default. Chat GPT is suggesting I need to set up a custom dimension for this and then implement tracking of this event via my GTM script. Is this really necessary to get something I see as pretty basic.  Any recommendations, other then move to Mixpanel? 

6
timcavey
Total Rock Star
4 months ago
Suvi Lehtovaara
Super user
Suvi LehtovaaraSuper user
posted in Analytics and Reporting

Community KPI: First reply

 Hi everyone and especially @Ditte 😊I’ve listened to the webinar from last week (actually twice already 😍) and was interested in hearing a bit more about your KPI’s. We’re also a mature community and have similar KPI’s (peer-to-peer and marked answers).I’m especially interested in the “First reply within 12 hours”. I was wondering, is you KPI based on the Average response time that can be found from the Content dashboard?Have you followed or have you considerd following the percentage of how many topics get their response withing 12 hours? This is something I find rather interesting, but haven’t really figured out how to track this 🤔Do other community managers have an opinion on this, do you guys track the first reply time?Thanks in advance for your answers 💥 And btw @Ditte  85% peer-to-peer answer rate is A-M-A-Z-I-N-G! 

2
Suvi Lehtovaara
Super user
5 months ago
E
Elena TurovskayaGetting started
asked in: Analytics and Reporting

How do you count Product update subscribers

I'm lost on how to calculate the number of subscribers for product updates section (the ones who hit “subscribe” button). It would also be great if I could categorize them based on their user role. I know it’s possible because I see those numbers in reports created by another community manager, but I really can’t find the way to do it :)

2
E
5 months ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star
asked in: Analytics and Reporting

What does last activity represent in user exports.

In a user export, I’d like to confirm what last_activity represents. I’m assuming it’s a user event like: create a topic create a reply/comment Like  UpvoteIs that correct? Is there a clear definition somewhere? 

14
revote
Total Rock Star
5 months ago
Mariana
MarianaReady to take it to the next level
posted in Analytics and Reporting

How do you use post fields?

Hey there! 😊 I wanted to start a conversation here to discuss with other community experts the use of post fields.  I checked this post but I'd love to hear from you if/how you use post fields. My idea would be using mainly for Feature requests but it's always good to hear other use cases and see what could apply for my scenario too! :) 

7
Wilder
6 months ago
Chris Hackett
Chris HackettReady to inSpire others
asked in: Analytics and Reporting

How to find how many topic views during a specified time period?

Hi everyone - I did a search but couldn’t find an answer. I am trying to find out how we get the number of views on all topics for a time period. I know I can export topics for a time period and see views on the topics created for that time period but how do I see views for all topics? I have also looked at the Self Service dashboard. It shows the ‘unique visitors who viewed help content’ but does that count if they view just one piece of content or multiple? Another words, if a unique visitor viewed 2 different articles, will it be counted as 1 or 2? Thank you!

3
Chris Hackett
6 months ago
Wilder
WilderReady to inSpire others
posted in Analytics and Reporting

Answers broken out by segment or role

Can I look at the number of posts and replies by segment or user role type. For example, I want to look atnon-employees who have asked questions and gotten answers?  non-employees who have asked questions and gotten answers from non-employees can I do 1 and 2 for Questions and/or ConversationsThank you.@Wilder 

5
Wilder
7 months ago
Gabolino
Total Rock Star
GabolinoTotal Rock Star
asked in: Analytics and Reporting

Top Monthly Members report

Hi there, Im trying to figure a way to pull out a report that shows me the most active users on a given time range (month, week, year, etc). I’d like to get this report on a csv. Is there a way to get this data? When I export the user report via csv it only gives me the data for those who signed up within the time range selected, but what I want to see is the most active within that time instead. Thanks!

13
Alistair FIeld
Head of Community
7 months ago
K
KathrynMCarterReady to take it to the next level
posted in Analytics and Reporting

one year user stats to share

We are about to celebrate our one-year anniversary as a community. I am trying to create some user stats to share and tag some of our top users. I am running into the issue that many of the top things I can filter by currently are the same person (highest points, the highest number of replies, highest number solved, and most badges.)Does anyone have other ideas we could use? 

4
anirbandutta
Gainster
7 months ago
revote
Total Rock Star
revoteTotal Rock Star
posted in Analytics and Reporting

Post Field Analysis, why the export includes html?

I just started to play with Post Fields. I noticed that when I go the export view there is html visible in every post what are there displayed (in the Title/Description/Tags column). Why is that? It makes difficult to read the post itself.

0
revote
Total Rock Star
8 months ago
cstrange
cstrangeReady to inSpire others
posted in Analytics and Reporting

Sharing out user group impact

Hi there, I was curious how folks have shared out the impact of user groups. We are of course looking at membership, aliveness, and retention in the groups, but I was wondering if there have been other measurements that have been effective in telling the story of the impact of user groups on the business. One other idea I am exploring is a comparative analysis - for example, comparing community members not in a group compared to those in a group, they are more active in our community, or more successful in our product (we’re a B2B community). Looking forward to hearing from y’all! ~Chloe

0
cstrange
8 months ago
revote
Total Rock Star
revoteTotal Rock Star
asked in: Analytics and Reporting

Analytics: User & category / topic level data?

I havent found anything related with these but just to make sure:There are situations when I have to knowHow many registered user have visited certain child category + how many times + their nicknames How many registered user have posted to the certain child category + how many times + their nicknames Additionally: How many likes they have given and received there + their nicknamesIs there way to find these out?These datas are basic data in Khoros, hopefully with inSided as well.

3
revote
Total Rock Star
8 months ago

Badges

Show all badges
Terms & ConditionsCookie settings