Analytics and Reporting
Everything around obtaining and reading community metrics and KPIs
- 107 Topics
- 352 Replies
It seems that when you view the Results from Control it displays the post´s original location (=category). But, if you export Report to csv, there you can see the location where the post is moved (if it is moved). Why the moved posts and their location cant be seen from Control, without exporting them to csv? There are times when I dont want to export data and the subforum data should be ok, no matter where to look at. When I export Analysis report to csv, all the posts doesn´t have subforum & post creation time & username data? They have only postID & post_url & post_description data and nothing else.
I really like this idea - community health index - wish something like this was built into the system.I looked over this document from Lithium and was hoping there is something similar with InSided.Community Health Index for Online Communities is there something I can show my management team?
My being a data nerd only extends to steps after the data has made its way into a data warehouse, so I’m admittedly a data idiot when it comes to this stuff. And I need help.My data team is asking me if “Insided analytics has a good way to push data to a Google Cloud Storage bucket” and all the searching in the world is not getting me answers. We’re basically at the point where we know we need to get our data out of the platform and into our warehouse, but our warehouse is also shiny brand new and the team is very backlogged, so if you want something done you have to help research as much as you can.I suppose the actual storage location of data doesn’t matter as much as the “good way to push data” bit. Any ideas? Resources?HELP!
Where can I find a list of all the events that I have created in my community? Our external Events page and the Events page in Control is only showing me a certain numbers of events, and I don’t see an option for events under Control > Analytics > Export. We host some events through various Zoom accounts so it would be really helpful to get a comprehensive list from our community.
Hi community.I’d love to know if anyone here is using the Gainsight PX product in their GS digital hub?We’re just getting set up and the embedded widget inside PX is pulling through community content. It’s very cool.However, I can’t seem to find any analytics specific to the community content in this widget i.e. how many users click through to the community, how many users click and read community articles from inside the widget etc. Anyone able to shed some light? @Alistair FIeld may I suggest a group here in this community of customers who are using other products in the GS suite so we can share best practice…? Just an ideaThanks
Hello Community!I was wondering if there is a chance to get analytics (the number of visitors) to each section of our menu.In specifics, I want to know if users are visiting the bellow highlighted sections:I was trying to figure out where this might be, but did not succeed :) And ideas much appreciated! Thank you!
For anyone that uses Google Analytics (GA), you may remember that the pre-GA4 ‘Behaviour’ menu had a ‘Site content’ sub menu and a ‘Content drilldown’ sub sub menu. e.g This was a helpful way to see page view volumes and more at a forum category level. It seems that GA4 doesn’t have this by default. Chat GPT is suggesting I need to set up a custom dimension for this and then implement tracking of this event via my GTM script. Is this really necessary to get something I see as pretty basic. Any recommendations, other then move to Mixpanel?
Hi everyone and especially @Ditte 😊I’ve listened to the webinar from last week (actually twice already 😍) and was interested in hearing a bit more about your KPI’s. We’re also a mature community and have similar KPI’s (peer-to-peer and marked answers).I’m especially interested in the “First reply within 12 hours”. I was wondering, is you KPI based on the Average response time that can be found from the Content dashboard?Have you followed or have you considerd following the percentage of how many topics get their response withing 12 hours? This is something I find rather interesting, but haven’t really figured out how to track this 🤔Do other community managers have an opinion on this, do you guys track the first reply time?Thanks in advance for your answers 💥 And btw @Ditte 85% peer-to-peer answer rate is A-M-A-Z-I-N-G!
I'm lost on how to calculate the number of subscribers for product updates section (the ones who hit “subscribe” button). It would also be great if I could categorize them based on their user role. I know it’s possible because I see those numbers in reports created by another community manager, but I really can’t find the way to do it :)
Hey there! 😊 I wanted to start a conversation here to discuss with other community experts the use of post fields. I checked this post but I'd love to hear from you if/how you use post fields. My idea would be using mainly for Feature requests but it's always good to hear other use cases and see what could apply for my scenario too! :)
Hi everyone - I did a search but couldn’t find an answer. I am trying to find out how we get the number of views on all topics for a time period. I know I can export topics for a time period and see views on the topics created for that time period but how do I see views for all topics? I have also looked at the Self Service dashboard. It shows the ‘unique visitors who viewed help content’ but does that count if they view just one piece of content or multiple? Another words, if a unique visitor viewed 2 different articles, will it be counted as 1 or 2? Thank you!
Can I look at the number of posts and replies by segment or user role type. For example, I want to look atnon-employees who have asked questions and gotten answers? non-employees who have asked questions and gotten answers from non-employees can I do 1 and 2 for Questions and/or ConversationsThank you.@Wilder
Hi there, Im trying to figure a way to pull out a report that shows me the most active users on a given time range (month, week, year, etc). I’d like to get this report on a csv. Is there a way to get this data? When I export the user report via csv it only gives me the data for those who signed up within the time range selected, but what I want to see is the most active within that time instead. Thanks!
We are about to celebrate our one-year anniversary as a community. I am trying to create some user stats to share and tag some of our top users. I am running into the issue that many of the top things I can filter by currently are the same person (highest points, the highest number of replies, highest number solved, and most badges.)Does anyone have other ideas we could use?
Hi there, I was curious how folks have shared out the impact of user groups. We are of course looking at membership, aliveness, and retention in the groups, but I was wondering if there have been other measurements that have been effective in telling the story of the impact of user groups on the business. One other idea I am exploring is a comparative analysis - for example, comparing community members not in a group compared to those in a group, they are more active in our community, or more successful in our product (we’re a B2B community). Looking forward to hearing from y’all! ~Chloe
I havent found anything related with these but just to make sure:There are situations when I have to knowHow many registered user have visited certain child category + how many times + their nicknames How many registered user have posted to the certain child category + how many times + their nicknames Additionally: How many likes they have given and received there + their nicknamesIs there way to find these out?These datas are basic data in Khoros, hopefully with inSided as well.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.