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ryanne.perry
ryanne.perryReady to inSpire others
asked in: Got a question?

Is there a url or way to direct a new user right to the create your account page?

Is there a way to direct new users right to the ‘create your account’ area instead of having them go to the Community url then click ‘Join or login’? 

2
ryanne.perry
2 hours ago
revote
Total Rock Star
revoteTotal Rock Star
asked in: Got a question?

Convert discussion to article, bulk?

We have roughly 1000 discussions what should be converted to the article. One by one, it is next to impossible task so is there any workaround to do this easily? They are in certain child categories.Edit: I cant edit the title, I mean how to do this like a batch process.

4
ddpancratz
Total Rock Star
2 hours ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
published in Creating content

How to add hyperlinks to text in Private MessagesF.A.Q.

When writing a Private Message, you may want to hyperlink your message text.The text editor does not give you the option to add a hyperlink.However, you can use the following url parameter. [url=your link here]link text[/url] Example: [url=https://community.insided.com/events]inSpired Events[/url]

617
revote
Total Rock Star
4 hours ago
revote
Total Rock Star
revoteTotal Rock Star
asked in: Customisation

Ask your question here -sidebar code?

I am not familiar with the html, or CSS. Can someone please share the code for this widget? This is screenshot from here inSpired.Thanks.  

4
revote
Total Rock Star
5 hours ago
revote
Total Rock Star
revoteTotal Rock Star
asked in: SEO and Traffic

Related topics widget, why it uses redirects?

We noticed that Related topics widget and the links there uses redirects: For example the first link points here:And after that user is forwarded to the final url:https://community.insided.com/got-a-question-38/adding-a-create-a-topic-post-button-lower-down-on-the-screen-5313Why is that? This isnt SEO critical issue though but it slows a bit the browser / user.

5
revote
Total Rock Star
5 hours ago
Jessica.Quazza
inSider
Jessica.QuazzainSider

Roadmap Update 27

Table of Contents:Taking the lead from House of Pain, feel free to jump around!Recently Released Customization Moderation & User Management Engagement Tools Integrations Hi everyone!Welcome to the first roadmap update of the new fiscal year! We’re taking a moment to celebrate everything we achieved last year, reset goals, and brainstorm ways to improve. One constant bright spot through all of these discussions is YOU - our amazing customers! Thank you for your collaboration, ideas, feedback, and support! We hope that our roadmap continues to be a reflection of everything you need to run engaging and growing communities.Before we dive into the roadmap, let’s take a look at some of the features and enhancements we released since our last update. Recently Released ​​​​​​New Feature: Community Overview PageThe brand new Community Overview page makes your community easier to navigate and engage with while freeing up your homepage to be a true hub for your customers. Enabling the Communi

73818
Ian Ferguson
8 hours ago
arminfpop
inSider
arminfpopinSider
published in SSO

SSO Best PracticesF.A.Q.

Whether or not to use SSO as the authentication method for your community is up to you. However, if you do plan on using SSO for your community, here are some best practices that we have identified that will help you on this part of your community journey. Either SSO or Default-auth - ideally, not both at the same timeMany communities have widely differentiating target audiences, serving both customers and prospects for example. This often leads to the question whether you can have diverging login flows, where customers log in using SSO and prospects use the inSided default username/password login flow.While this functionality is fully supported, we usually recommend against this setup. The main reason for this is that if a user is added to the SSO after using the default authentication method, his or her email may be different, leading to all their past community activity being lost when they move to the SSO. What is the best way to manage my users - in inSided or in my own IDP?Genera

140
arminfpop
inSider
23 hours ago
arminfpop
inSider
arminfpopinSider
published in SSO

SSO FAQs

The topic of SSO is quite broad and can seem overwhelming. Below, we have compiled the most commonly-asked questions. Please note that this article is by no means all-encompassing, however, we will do our best to add to this as we work with all of you. Feel free to leave a comment with your question, and we will add it to the article. Should I use SSO?There are advantages you will want to keep in mind and considerations you will want to evaluate as you decide whether or not you want to use SSO for your community.If your users or a large group of your users are already on an SSO through your other products, then using an SSO is a great way to create a streamlined user experience across all your platforms. This will not only make user management and provisioning access simpler, but will also improve your customers’ ability to quickly get to where they need to go. If you do not have an SSO set up, then it is perfectly acceptable to use the default authentication method inSided offers to a

70
arminfpop
inSider
23 hours ago
J
jmeltonGetting started
asked in: Community Administration

Featured Topics Tag

When I tag an article to the home page using “Featured_Home” The tag is showing for client view. Is there a way to keep the tag so it appears on the home page but does not read “Featured Home” from the customer perspective? 

2
Nadia Nicolai
inSider
1 day ago
cstrange
cstrangeReady to inSpire others
asked in: Community Administration

Can you hide past events?

Hello, Is it possible to hide events that have already passed? They look to still be searchable in our community and that is a little counter-intuitive I feel. I didn’t find any setting that would help with that.Thanks!Chloe

2
cstrange
1 day ago
M
Miguel V.Getting inSpired
posted in Community Success

The Fórum NOS community reaches 100,000 registered users

The Fórum NOS by Insided reaches the mythical mark of 100,000 members! 🎯 💯We have been making history for 6 years... today that history is written by more than 100,000 users.Today we celebrate with you the milestone that we achieved together.  A milestone that makes us especially proud!There are 100,000 reasons to be closerThere are 100,000 causes to leave the best experienceThere are 100,000 reasons to do better The community Fórum NOSThe Fórum NOS is available to any user who can consult information, participate by exposing opinions and knowledge, share doubts or general questions about NOS products and services and help the community.We also provide a harmonious place for conversation that facilitates interaction and help between the community on the most varied topics of the NOS and telecommunications universe.Get to know our community better. We thank the entire InSided team for their support and dedication. 😊We count on you to grow even more. Together we will grow the Communit

5
revathimenon
1 day ago
anirbandutta
Super user
anirbanduttaSuper user
asked in: Got a question?

Anyone else facing this delay when you change Idea status and multiple comments of updated status?

Taking 3-4 seconds for the Status to get in effect after selecting from the dropdown That results sometimes in selecting another incorrect option while the attribution is happening behind the scenes.After the Status change takes effect… the Status update comment (I find it helpful), is repeated  

4
anirbandutta
Super user
1 day ago
Julian
inSider
JulianinSider
published in Google Analytics

How to send community search data into Google Analytics (Site search)Tutorial

This tutorial will show you how you can add Google Site Search to your Google Analytics. With this you can:learn what customers are searching for the most on your community identify which search leaves your customers unhappy find opportunities for new content which will help your usersHow to add itAdding this is actually really simple. You just need to have access to your Google Analytics account in order to set it up.Once you are in your Google Analytics environment, go to the "admin" section (1). Then click on "view settings" (2). Then, you need to activate the "Site search Tracking" (3) and add "q" as the value which Google needs to identify search queries in a url. And that's it, Google will now start tracking the search queries on your community.   How to read itAfter Google has started to track the search queries on your community, you can dig through the results. Most of the metrics are easy to understand. Below you can find some additional information on some important metrics

112812
revote
Total Rock Star
1 day ago
M
mary.ortegaGetting started
asked in: Got a question?

New community user cannot finish signing up

I have a new user who is attempting to create their account, but after they enter the required fields, they receive an error message.  They cannot continue their signup process.Anything I should be doing on the administrative side to allow this user to sign up? 

10
Oliver Marriott
inSider
1 day ago
A
inSpires others
AnitahginSpires others
asked in: Community Administration

Data Retention Policy

Hi, curious to hear what sort of Data Retention Policy/Schedule you might have for community content written by B2B users that do no longer work for the company they worked for when they posted? @Julian would you know of any common standards here for community created content? 

1
Julian
inSider
4 days ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star
posted in Customisation

Anyone have any tips for tag management?

We often get multiple versions of the same tags that involve multiple words: some with a space in between, some with hyperlinks, some with a slight variation on that feature or phrase. Does anyone do any moderator maintenance or clean up of duplicate tags? Any best practices or effective approaches? Any easy ways to bulk update tags on the posts you want to clean up?(I’m talking about public Tags, not moderator tags, but open to any insights)

5
Julian
inSider
4 days ago
revote
Total Rock Star
revoteTotal Rock Star
asked in: Analytics and Reporting

Analytics: User & category / topic level data?

I havent found anything related with these but just to make sure:There are situations when I have to knowHow many registered user have visited certain child category + how many times + their nicknames How many registered user have posted to the certain child category + how many times + their nicknames Additionally: How many likes they have given and received there + their nicknamesIs there way to find these out?These datas are basic data in Khoros, hopefully with inSided as well.

3
revote
Total Rock Star
4 days ago
daniel.boon
daniel.boonFormer inSider
published in Integrations

Exporting Community Data to Salesforce: integration FAQ and TipsSalesforce

 In this article you can learn about details of how the Salesforce export integration works, including which activities we sent to Salesforce, how we link Contacts and Community Members, and some of the limitations of the integration to keep in mind. A Technical FAQ is also available at the bottom of the article.Details about how the Salesforce export integration works Which community member activities can be pushed to Salesforce? How does the integration match inSided community members to Salesforce Contacts & Accounts? What if there are multiple Contacts with the same email address in Salesforce / the Contact is associated with multiple Accounts? What data is included on the Community Member & Community Member Activity objects? Is it possible to choose only certain community member activities to be sent to Salesforce? Limitations of the Salesforce community data export integration What are some limitations when reporting or triggering workflows based on community data in

7811
ryanne.perry
6 days ago
Seb
inSider
SebinSider
published in Email Campaigns

Access and limits for Email Campaigns

We’re currently rolling out the beta for Email Campaigns to more users. If you don’t have access to this feature yet, stay tuned! The Email Campaigns feature is included in all packages (Professional, Business and Enterprise). However, for each package, there is a limit to the amount of registered users included in Email Campaigns. This means that you can use Email Campaigns if the number of registered users on your instance does not exceed the limit for your package. The user limits are: Professional: 10,000 registered users Business: 25,000 registered users Enterprise: 100,000 registered users  If your instance exceeds the registered user limit for your package, but you would still like to have access to the Email Campaigns feature, please talk to your CSM to either increase the limits, or upgrade to another package. Fair usage limitsAs a rule of thumb, the amount of emails you can send per month is the amount of registered users multiplied by five. For instance, for the Business

80
Seb
inSider
6 days ago
SMB
inSpires others
SMBinSpires others
asked in: Got a question?

Adding a link to text in Private Messages

Hey Tech-whizzes! Can someone help me out with how I can add a link to text in a private message from Control? Without any formatting options, I’m not sure how? Thanks 🙏

6
SMB
inSpires others
6 days ago
K
KathrynMCarterGetting inSpired
asked in: Analytics and Reporting

one year user stats to share

We are about to celebrate our one-year anniversary as a community. I am trying to create some user stats to share and tag some of our top users. I am running into the issue that many of the top things I can filter by currently are the same person (highest points, the highest number of replies, highest number solved, and most badges.)Does anyone have other ideas we could use? 

1
Alistair FIeld
Head of Community
6 days ago
Seb
inSider
SebinSider
published in Email Campaigns

Sending an automated email campaign

We’re currently rolling out the beta for Email Campaigns to more users. If you don’t have access to this feature yet, stay tuned! Automated emails are ideal for: Onboarding emails (eg. an email flow that sends after 7, 14 and 30 days) Reactivation emails (eg. an email to users that haven’t been active for more than 30 days) Promoting certain actions (eg. an email to new users that haven’t joined a group yet) Publishing an automated campaign means that the email will be sent to anyone who matches the filters in the future (or optionally: include whoever matches the criteria now). We will check the filters every hour. Users will only receive the automated email once during the lifetime of an automated campaign (so not every time they match the criteria).Creating an automated email Select the Email Type Select Automated as the email type Create the email itself Create a subject for the email (max. 256 characters) Create the body of the email Select recipients You can ap

163
SMB
inSpires others
6 days ago
cstrange
cstrangeReady to inSpire others
posted in Community Success

Easy Article Engagement Tracking

Hey there, Looking for some guidance with tracking the impact of content in Community. For example, right now if you create an article you can see how many views it has had and how many comments individually, but I am not seeing an easy way to keep track of this info and/or export it to have it available to compare or A/B test. I’ve been manually tracking in a spreadsheet, but curious if others have ideas, or if this is a feature request.Thanks!Chloe

3
cstrange
7 days ago
Frank
FrankProduct Guru
published in Creating content

How to embed media (+ supported media types)

Embed media allows you to embed resources (videos, images, tweets, etc.) hosted by other platforms in your content. Add media to your article1. Copy embed code from the source you want to embed2. Click Embed Media icon in the editor3. Paste the embed code4. Click Insert Supported mediaA lot of media can be embedded in your article from major platforms like:5min.com Anchor.fm Blip.tv Canva CodePen CollegeHumor Daily Motion Deezer Figma Funnyordie Giphy Hulu Livejournal Loom Metacafe Pingvp Qik.com Revision3 Scribd. Soundcloud Spotify Tenor Thedailyshow Twitter Typeform Viddler. VideoAsk Vidyard Vimeo Wistia + fast.wistia.net WordPress.tv Xkcd Yfrog YoutubeNote: When embedding media use the direct browser URL (e.g. https://www.youtube.com/watch?v=Oxv6IRcuNaI) and not the embedded URL (https://www.youtube.com/embed/Oxv6IRcuNaI - mind the /embed/)

207768
Yoeri
inSider
7 days ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
published in Dashboards

Guide to the Engagement Dashboard

Specifically built for community managers at B2B Software companies, the engagement dashboard enables you to get insights into how active your customers are on a company/account/logo level. You can also measure the breadth of community engagement in the context of your entire B2B customer base. These insights can help demonstrate the value of the community, inform your engagement strategy, and help you measure the success of your efforts to engage your customer base.This article dives into more detail on what data is available on the engagement dashboard, and how key metrics are calculated.☁️Prerequisite: Salesforce Account Import integration requiredThe Engagement dashboard requires company data to show you customer analytics. Currently we only enable customers using Salesforce to retrieve this data with our integration to Import Salesforce Accounts to inSided. What is a ‘customer’ and how does it relate to a community member? Since the engagement dashboard was built with B2B Software

3063
Alistair FIeld
Head of Community
7 days ago

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