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At some point you might want to create a hidden category, should it be to offer your super users a space where they can chat with you and each other, or for having a closed Beta / Research area that you can use to conversate with a selected group of users. This topic will explain you in more detail which steps are necessary, along with some tips & tricks to make sure that everything will go according to your plan. So where do we start?First we need something that we can use to identify the group of users, so that we can allow that group to view and engage within a hidden subforum. This is being done by the help of custom user roles. In order to do this, you need to go to the Control Environment. You can find the setting under Settings > USER User RoleHere you will need to create a new Custom Role.Title: Simply enter a Name that you want to give to the group you want to give access. They will not see it, it is just for reference / management in the Control Environment.Edit rights
I’ve just noticed that a new user registration has a timestamp of 23-May-22 09:36. However, I noticed that earlier this morning - before that time had passed.I assume that this timestamp is pegged to a different timezone than my home timezone (currently BST) - is that correct? Other timestamps on the community overview appear to correctly show in BST. Which timezone is this running from, and is there any configuration I can change to update it to my local time? Would this affect any data exports or other timestamps I may rely on for reporting?
Roadmap update 24Roadmap
It is my great pleasure to share our roadmap update with the Community!Previous months have been a time of intensive work on further improvement of the inSided product. We spent a great deal of time with our customers discussing and discovering the most welcomed features. This enabled us to shape further the roadmap and our plans for the coming months.Our vision stays unchanged. We want to become a Customer Hub to scale digital engagement of your customers and help you create customer journeys that are more integrated and effective than ever before. To achieve it, we are prioritising initiatives in the areas of:Allowing to make your community a unified Customer Hub, as the front door for all your customer content and engagement. Optimizing the customer hub user experience, for example with customization and personalization Building tools to stimulate engagement of users of your community Making work with your community easier and more effective by introducing automation features, impro
A ‘Contact’ is a person who has not joined the community yet, composed of an email address and (optionally) a name.Contact invites + authentication method supportAll SSO methods supportinSided default email authentication supportPlatform visibilityPublic communities supportPrivate communities supportThere is currently no support for invite-only communities (i.e. if you set ‘allow registration’ to no for a private community, then invited users will not be able to create an account).How to invite one or more Contacts to join the Community Make sure you’ve customized the ‘Join the community’ email template to your preference (see the how to below).Log in to Control as a Community Manager/Administrator. Go to Control > Users > Contact Overview. Press ‘Import contacts via csv’ Select a file containing the Contacts you want to import (download the template CSV file to see the expected format). Press ‘Upload file’ Press ‘Send invite to all imported contacts’ and choose ‘Join community’.
When we run events we often advertise externally or have campaigns which utilize UTM parameters appended to the URLs to track campaign attribution like source, medium, campaign, term, or content.Today we have our events setup in inSided and RSVPs to an event trigger a Zapier zap to run that uses the New Attendee in inSided trigger and an action to Create Webinar Registrant in Zoom. This works pretty well (though I wish it didn’t require the Zapier part in the middle).When this happens is it possible to capture the UTM values somehow when registration happens?If not, what’s the best way to track campaign attribution between the external source and other tools?
Hello! I am seeking a Technical Community Specialist on my team. Let me know if you have any additional questions.How you’ll make a difference: Serve as an advisor for other Community team members and as an escalation point for technical questions. Collaborate with others to create content that will improve the developer experience. Moderate and encourage engagement within the developer category and User Group in Community. Identify and surface areas to focus on for improving the developer experience, alongside the Director for Developer Marketing and the Developer Advocacy team. Collaborate with the Developer Marketing team to bring new programs and experiences to fruition and potentially attend in-person events as needed. Cultivate relationships with developers at customers and third-party organizations to build trust, positioning Klaviyo as a thought leader in the community. Stay immersed in relevant industry news and trends to guide developer engagement and customer/partner/influe
Welcome! In this guide you will find: What are groups What is the difference between groups and categories Group functionalities Getting started with Groups Report feedback and issues What are groupsGroups is a brand new feature built for communities with a larger member base. Groups empower your users to engage around a specific; Interest (I like flying drones, who else..) Role (I’m a Customer Success Manager, how can I best..) Industry (I’m in Healthcare, how do you deal with..) Region (I’m in Amsterdam, who is near me that I can relate to..) Product (I’m using product X with version Y, how can I get the most out of it..) etc. This feature allows you to create public and private groups from Control, and to organize the content around a common interest or theme. Community members can browse, view and join groups. Once member of a group they can ask questions and start discussions - Ultimately Groups allows members to more easily engage with the content they find m
Mid-week musing!!As someone who has gone through Support, Knowledge Management, Customer Success AND Community Management roles, I have always felt one of the skills that set me up for success was knowing WHO would know the answer.I never professed to be the ‘professor’, it is unrealistic to think I would have every answer. I would pride myself on knowing the products I work with well. If I did not know the answer, I would most certainly WANT to know for future reference. BUT to help the customer and be successful, knowing WHO knew the answer was always a quicker avenue to success.Why I set this up, is because today I read a post on Linkedin and it got me thinking.As I navigate the realm between Customer Success, Community and Knowledge Management, there are similarities and I am trying to find the wording or way to express that overlap.Finally I think I have found the ‘hook’.What do CS, KM and CM all have in common???????? ⛓️CONNECTION ⛓️ Connecting people and resources to achieve suc
We’re really happy to share that parent categories have been enabled on your production environments. With parent categories you will be able to offer users a new area which includes all content from all categories in one overview. Parent categories might be a new word for you. To make sure we’re all speaking the same language we have created a visual that explains what we at inSided refer to as parent categories and normal categories. Click the spoiler to reveal Various examples on where (parent) categories are displayed in the platform Why are we doing this?We see that specifically larger, mature communities with many categories would like to offer their (super)users a better experience while navigating the community. A parent category usually includes many related categories which all cover a product or a specific field of interest. Instead of having them change categories just to be up-to-date with the hottest discussions and latest questions, a separate parent category pag
Hi folks, we’re just starting out with our community, and we’re going to be trying something to try to draw in users - promoting exclusive content on social media that members will have to come to the community to download and read.I’d love to be able to track specifically how many views this attachment and topic has. Is this something that inSided’s analytics can do, or am I reliant on already having set up GA?Our community is early enough and small enough that I can assume all new registrations are from this piece of outreach, but I have no baseline to model views and visits from on a wider view.
This article outlines the basics of how to get started with setting up SSO on the inSided platform, including:Supported SSO schemes and how to set them up A step-by-step guide to how SSO works for end users on the inSided platform The various SSO configuration options offered by inSidedWhat is Single Sign-on (SSO?)inSided’s Single sign-on (SSO) enables your end-users to authenticate onto the Community through an Identity Provider of your choice, using a single ID and password.Supported SSO schemes on inSided & how to set them up OAuth 2.0 setup guide OpenID Connect setup guide SAML 2.0 setup guide Token (JWT) setup guide Google setup guide Key TermsCommunity - inSided Platform Identity Provider - third-party service that creates, maintains, and manages users identity information User - end user of the CommunityCommunity SSO diagramClick ‘learn more’ to see a diagram describing the generic interaction between Community & Identity Provider. Community SSO detailed expla
Hi Everyone,I would really like to understand from the community some details on Knowledge Management (KM) at your company.Does your company have a KM program (for customers or internal)? Is your Community part to the KM program? Which team owns KM?Thank you in advance for your contribution and collaboration.
Help please. Not the first time, my moderator write me about problem with best answer. Earlier, just moderator or I choose the Best answer. But now it do someone else. Can you show me where I see this settings? For example: https://community.kyivstar.ua/miy-kijivstar-44/propala-vozmozhnost-vhoda-v-sistemu-moy-kievstar-po-personalnomu-parolyu-30151
Hi there,I wonder if there’s a way to see who is active in the specific category? It’s like the connection of the User and Content dashboards, you know 🤔 Our use case: we have Developer Forum, and now the DevRel team need to find active posters in that category.
Visual Guide v2.0Product Design
Our Visual Guide v2.0 is here! The use of nice visuals and images is an important part of creating an attractive community. To help you to choose or create suitable images for your community, we have updated our visual guidelines for you. Below you can find explanations of the most prominent images and their dimensions used in our platform.Tip: Click on the images to see the enlarged version. Homepage Hero Image Example: https://community.insided.com/ Parent Category Hero Image Example: https://community.insided.com/platform-36 Category Thumbnail (Homepage) Example: https://community.insided.com/ Quick Links (Homepage) Example: https://community.insided.com/ Knowledge base (Homepage) Example: https://community.insided.com/ Featured Topics (activated optionally on top of Category- or Homepage) Example: https://community.insided.com/news-platform-updates-16 Badge Example: https://community.insided.com/Recommended size (Retina-ready): 90*90 px
The Smartly.io Community is finally going live with a hybrid event facilitated in part by the community, what do you think?
After a few months of setting up InSided and inviting our customers to the platform we are finally opening up to a wider audience and kicking things off with an event: Sofa Summit is a social advertising event, much like the theme of our community which will take place today 28th April at 3pm ET, with a live part in NYC.Event registration.The Smartly.io Community.The online event consists of a live stream and a live chat much like most events; but we’ve created a community group tied to the event, and all content posted on the community group will show on the event page in live allowing people to take part in the conversations and topics of the event. Want to take a look and give us feedback on our InSided setup as a whole or our hybrid event/ community group? Please reply with your input or questions!-PS: Special thank you to @Vishwas Katti @Kenneth @Oliver Marriott @matt enbar @Social Orshi @timcavey @Scott Baldwin @Gabolino @Blastoise186 @ddpancratz @adam.ballhaussen and many mor
Fancy doing some research and gathering the voices of your customers? Typeform is here to help. Adding a Typeform survey to topics is as easy as embedding a video. How To Add a Typeform Survey To Your TopicCreate a new topic (either via Control or directly in the community) In the topic Description press the Embed media icon Paste your Typeform URL and press Insert When the topic is posted your Typeform survey will now be embedded in your post.An example of a Typeform Survey in a topic can be found in this topic: Retiring the survey module - Announcing integration with TypeformIf you are unsure about how Typeform handles data security and privacy you may find the information you need in one of the following FAQ’s:What happens to my data? What is GDPR? Data portability GDPR rights for respondents What other companies do we share data with? Security at TypeformIf you don't want to store the data on TypeForm servers, you can use the Responses API to send the data somewhere else AND delete
If you have a Skilljar Academy set up you will like this release. As of today it is possible to index and show Skilljar courses in the inSided search with our newest federated search integration.This integration allows your community members to simultaneously search through your community content AND your skilljar courses. Providing all valuable information in a single place.Gainsight using Skilljar federated searchWith this integration you can Show Skilljar courses in your community live-search dropdown and search result page Directly navigate to a Skilljar course from the community Filter the search result pages between community results and Skilljar coursesYou can enable the integration yourself in Control → Settings → Integrations. We created this guide to help you setup the integration and how to activate federated search: How To Set Up a Federated Search Integration With Skilljar
Is there a way to remove the overlays that show on a Loom video embed Loom provides 4 querystring parameters to disable the overlays: hide_owner=true hide_share=true hide_title=true hideEmbedTopBar=trueI can set those querystrings, but the overlays still show on the video. Is there a workaround to just show the plain video? Thanks
Hi there! We’re wrapping up implementation with InSided, and as our Community Team is quite new and very learn, we’re thinking about how we can leverage our cross-functional partners (i.e. Product, Customer Success, etc.). Curious if anyone wants to share: Which other teams/roles are involved in your community in some way (i.e. Customer Success Managers, Product Managers, etc.) How those folks engage with your community/community members
In this topic you'll find answers to common questions about the in-page widget. What is the in-page widget? The in-page widget is a list of topics from the community that you can insert directly within pages of your website using an embed code. 🛠️ Questions about installation Does the in-page widget use a separate embed code from the conversational widget? No - both widgets are served by a single embed code. Once you've added the embed code to a page, the conversational widget will load. Then, you just need follow the additional instructions to install the in-page widget. How much effort does it take to install the in-page widget on my webpages? In total, probably about an hour. The in-page widget requires just a little more effort to install than the conversational widget, since it requires you to set up a container within the HTML of your pages. Add in a bit of extra time on your side for testing, and you’re looking at roughly just under half a morning's work. Is it
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