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bjoern_schulze
Total Rock Star
bjoern_schulzeTotal Rock Star

Article preview: Include polls and attachmentsOpen

Having the ability to save article drafts and check article previews greatly improves the editorial process. But unfortunately not all functions an article can have are included in the article preview. We propose that polls also become part of the article preview so an editor can check it under “real life conditions” before publishing it. Especially when articles need to be approved by outside stakeholders (who don’t have access to the Control Panel), a missing poll blocks us from having a simple and straightforward approval process. The same - but with a lot less priority - goes for attachments.

2
JessicaMendez
inSpires others
2 hours ago
jdaniels11
jdaniels11Ready to inSpire others
asked in: Activation and Engagement

Gainsight Engagements: Ideas to drive clients to the community?

Hi community peeps!For those of you who have both Gainsight PX and Digital Hub, are you using any engagements (knowledge bots, sliders, etc.) to drive people from your platform/website to your community? If so, what are some of the engagement ideas you have used that seem to draw folks in?For those of you without PX - we are looking to drive more overall engagement within our community despite the time of year. Do you have any general engagement activities that you’ve seen work well, or that you get a good response to from community members?Thanks in advance :) 

5
mibrahim75
4 hours ago
L
lgallioneGetting started

SSO Integration - Forward additional query parametersNew

Our IdP’s ‘/authorize’ endpoint supports additional ‘invitation’ and ‘organization’ query parameters that enable more functionality in our IdP.  Insided’s ‘/ssoproxy/login’ endpoint does not forward additional query parameters to our IdP’s ‘/authorize’ endpoint. More specifically, while users can still authenticate, this causes users’ invitations to remain in the ‘Pending’ status.  Additionally, without a valid invitation id we cannot conditionally enable sign-ups in our IdP and thus need to disallow signups for all users.  This in turn forces us to create the user with a bogus password before inviting them; which is a sub-optimal user experience.Beyond our IdP’s scenario there are potentially other benefits to allowing additional sso parameters.This could be implemented by simply forwarding any additional query parameters that are appended to Insided’s ‘ssoporxy/login’ endpoint to the configured ‘Auth URI’.  Maybe a checkbox could be added to the integration sso settings page to enabl

0
L
4 hours ago
xiaoyu-shen
xiaoyu-shenFormer inSider
published in Platform Styling

inSided Design Template (available in Figma)Community design

 Updated on Aug 2021 - The design templates are now available in Figma community: http://figma.com/@insided.The look and feel of your community matters. To help you to optimize your community design, we’d like to introduce the inSided design templates to help kickstart your design process! It is a guide which will give you all the details you are looking for! What’s in the templates exactly?Get started with inSided community design  A step by step guide for you to customise and style your community from scratch.  Image dimensionsFind explanations of the most prominent images and their dimensions used in our platform. And you can try the image in the design file to make sure it looks perfect in your community. Design file with the specification of image dimensions inSided platform page templatesDesign for main pages in the community: homepage, community categories, and knowledge base categories. All templates are available in both desktop and mobile view. Template for homepage, communit

130911
J
5 hours ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star

Customize Topic Sidebar Widgets based on User RolesOpen

As this Feverbee blog reminds us, public communities attract a lot of new traffic via SEO. As a result, new users are more likely to come in through the back or side door, rather than the front door. We would love to be able to customize which Topic Sidebar widgets show based on user role. Use case: unregistered / logged-out users could see an HTML widget with a CTA to join or login, then hiding that widget for logged-in registered users. Many other use cases could come from there if this was possible.  

5
Chris Hackett
5 hours ago
H
inSpires others
hbailey1inSpires others
asked in: Got a question?

how to find WHEN a user received a badge or moved up to a rank

Two questions around gamification Is there a way for us to see WHEN (date) a user received a badged? Is there a way for us to see WHEN (date) a user got to a different rank? Saw this idea but it has been marked at “parked.”    

5
arminfpop
Gainster
6 hours ago
Sudhanshu
Gainster
SudhanshuGainster
published in Guides, tutorials and learning material

Getting Started with Custom Pages

Custom pages are separate pages that can be created and linked to from anywhere. For example, link to persona pages from the homepage using quick links or add a link to the custom page in the mega menu. Custom pages are not included in any section or topic. Instead, they have their own URLs that you can use to direct users to. When you create a new page, you can give it a unique URL.Custom pages can be created from scratch and linked to anywhere in your customer hub or any other web page or application. You can, for example, use custom pages to create unique landing pages for your customer hub or even new pages to embed content from sources other than inSided.Creating a Custom PageYou can create a custom page from the control environment under Platform.  In your control environment, click Platform in the sidebar and select Custom Pages. Click Add Page in the top-right corner. Add Name, URL slug, visibility permissions and SEO metadata.  The URL of a custom page follows this pattern

7087
V
Gainster
7 hours ago
Gainsight CC Team
Gainster
Gainsight CC TeamGainster

Tis the season for (site) cookies!F.A.Q.

 The holiday season is upon us, and what better way to celebrate than with cookies?! Site cookies that is!  As part of our ongoing efforts to streamline and optimize your browsing experience, we’ve made changes to two of our site cookies.new_visit [dynamic user name] → new_visit [Dynamic Name] → remember_me What does this mean for you?The site cookie changes are designed to enhance the functionality of our platform, but we want to emphasize that this adjustment will have no impact on your user experience. Please note that these changes have already been deployed across all our communities. At Gainsight, we’re committed to ensuring your privacy and security while providing a smooth and enjoyable browsing experience. These cookie updates align with our dedication to improving our services while maintaining your trust. Should you have any questions or concerns regarding this update, feel free to reach out to our support team or add your comments below! 

371
timcavey
Total Rock Star
11 hours ago
Manon
Gainster
ManonGainster

Introducing the New Topic Moderation PageNews

The tools we use are crucial to maintaining a healthy, engaging, and safe environment. That's why we're excited to announce a significant update to the Topic Moderation Page (TMP) - a major milestone in our suite of moderation tools. A Technical Leap Forward 🤓It all started with a vision to enhance the TMP by reducing defects, using new technologies and ensuring feature parity across different content types. This change was driven by our commitment to innovation and delivering the best possible experience for our moderators and community managers. Preserving Core Functionalities. Understanding the importance of continuity, we ensured that all essential functionalities of the existing TMP are retained in the new version. However, to align with our goals of efficiency and modernisation, certain features like the IP popup, Profile popup, and tracking of personal unread replies with a scroll to new reply function were not carried forward. This decision was made considering the high implem

1779
revote
Total Rock Star
13 hours ago
F
FiszReady to inSpire others
asked in: Community Administration

Few problems with DH/CC community from moderator side

Hi,Just want to share a few problems with DH or CC community from a moderator view.When I want to remove topic (because it’s spam) I cannot do it directly (as for the posts - just hit the spam button, and BAM! user is immediately banned and his post is not visible). I always have to delete topic manually, click on the user to access his userpage and ban him manually - such a waste of clicks and time. The next thing - most important one for me at least. When you’ll click on a username (from CP of course) it takes one eternity to load… There is no problem loading topics in multiple tabs, but there is ALWAYS massive problem loading user profile overview. Even when I run loading few user overviews in multiple tabs (to “save” my time) - sometimes I’ll get 503 error. Also there should be some “SPAM” button insider user overview - to BAN user instantly and remove all his posts and topics (I’ve probably mentioned this in some of my other posts) - but it’ll save time A LOT, because I don’t have

0
F
14 hours ago
F
FiszReady to inSpire others
posted in Community Administration

Few problems with DH/CC community from moderator side

Hi,Just want to share a few problems with DH or CC community from a moderator view.When I want to remove topic (because it’s spam) I cannot do it directly (as for the posts - just hit the spam button, and BAM! user is immediately banned and his post is not visible). I always have to delete topic manually, click on the user to access his userpage and ban him manually - such a waste of clicks and time. The next thing - most important one for me at least. When you’ll click on a username (from CP of course) it takes one eternity to load… There is no problem loading topics in multiple tabs, but there is ALWAYS massive problem loading user profile overview. Even when I run loading few user overviews in multiple tabs (to “save” my time) - sometimes I’ll get 503 error. Also there should be some “SPAM” button insider user overview - to BAN user instantly and remove all his posts and topics (I’ve probably mentioned this in some of my other posts) - but it’ll save time A LOT, because I don’t have

0
F
14 hours ago
timcavey
Total Rock Star
timcaveyTotal Rock Star
asked in: Got a question?

Groups search bar - no filter option for groups or a specific group

Recently a new feature was rolled out that meant, if the search bar was used within a category, a tag was added to the search that ensure that the search results only show topics from that category. This is good. I notice that the same functionality doesn’t exist for groups. When I use the search bar in a group, it takes me to search but it just looks at my search term. There is no filtering for groups. There isn’t even an option to select groups or a specific group in the search results.  This is a limitation.  We use a hidden group for staff members. If they use the search bar in that group, I want the search results to exclude anything outside of that group.  Am I correct in thinking this functionality is missing?  

0
timcavey
Total Rock Star
16 hours ago
jillian.bejtlich
jillian.bejtlichGetting inSpired

"Watch List" for Suspicious Members + With Post ApprovalOpen

I don’t know about the rest of you, the last few external communities I’ve led have this super weird spam behavior where a user comes in and says something that isn’t ‘wrong’ exactly, but it’s off. You can just tell it’s off. Spam control will never have any impact on it because it’s not spam, but it is spam. Here’s an example: We gave Teresa help specific to her situation. An hour later, this guy shows up and says the exact same thing but in different words. So I looked and sure enough: he’s on a trial account, doesn’t have a single active event and has never used our product, and so there was nothing to be sorted out. He’s a fake customer.Of course this was just his test to see how our community worked and what controls we had in place. Up next, he’ll post something just as off but this time with a hyperlink to something that has nothing to do with us. If we let that second post happen, he’ll go on a spam spree.So I’ve got to go be the mean moderator who profiles people and decides w

4
Chris Hackett
1 day ago
Cristina
Gainster
CristinaGainster
published in Third-party Scripts

How to embed the Atlassian Status page on your communityTutorial

As much as our organizations are trying to prevent incidents from affecting the service we’re offering, they cannot be entirely avoided. To keep customers informed about any performance issue of your product or service, you are probably using a Status page to which your customers are subscribed. However, email inboxes can become quite busy and such a notification could get lost in there. Moreover, the community is at the centre of your communication with customers, so why not push any Status notification on the community automatically? In this tutorial, we’ll show you how.How to embed the Atlassian Status pageLogin to Status page admin environment Navigate to Status Embed (In the Status Page admin environment from where incidents are created) Pick an option to embed: default embed or a custom embed. For the default embed, you can customise the position of the embed and the colours of the messaging. Click “Copy code” (at the bottom of the page) Login to inSided Control and navigate to

127111
davetee
inSpires others
1 day ago
CommunityKaila
CommunityKailaReady to take it to the next level

Subscription DataOpen

I would like to see data on subscriptions:Who is subscribed Multiple subscriptions  When they subscribed Unsubscribe info I cant push people to subscribe and have zero data to support if my efforts are working or not.

17
L
1 day ago
C
ChristineTTGetting inSpired

Add someone as a subscriber (to a specific convo or topic)Closed

I would love to be able to add someone as a subscriber to a specific post. I know I can @ them and have them included in convo - but would be great to have a way to flag them as a subscriber.Use case here -- we have some convos that relate to tips and tricks during onboarding. If we hear from a customer that they are struggling with something, would love to subscribe them to a convo so they can get updates (vs. having to send link or @ them)

6
Seb
Gainster
1 day ago
Esther Groth
Esther GrothReady to take it to the next level

Weekly and Daily notification email with subscribed posts, categories,tagsOpen

Hi, many users report to me that the amont of email notifications, especially for our super users, from the community is just too much and therefore they opt out from the email notifications. However, they suggest, that it would be great if based on a search pattern (e.g.with the advanced search) they would be able to customize their own interest profiles more or less on which they want to stay updated. Second they would love to influence the interval of notifications, for example to set their own intervals, to get an email summary every day or even just once a week. Kind regards, Esther

10
Seb
Gainster
1 day ago
Markéta
MarkétaGetting inSpired

Limit the notification amountClosed (Duplicate)

We had a feedback from one of our clients - in case there are several reaction to one thread, they get notified every single time, which can mean 20 emails a day.When this happens, they simply erase all of them, because the number is too high.If there was an option to send these email notifications only once in a day, like an overview of what happened, that would be an ideal solution.

3
Seb
Gainster
1 day ago
L
lewysgammondphiReady to inSpire others

Ability to turn off new posts in a groupOpen

Hey there,I think it would be great to have the option to turn off all new posts in a group.We run beta groups in our community, which eventually get closed. The Product Manager does a thank you and goodbye topic, then I close all existing topics to new comments.This works great, but recently, we have been making these closed beta groups public, as the insights could be found by other members and assist them. Plus, it’s great to use successful beta groups as examples to beta testers of future groups.However, some members find these groups and even though all comment sections are closed, they can still create a new topic. Preferably, there would be an option/function to prevent this 😊.It would be great in the backend of a group, where you can just select “turn off all new topics and comments”.Thanks very much!Lewys

2
Seb
Gainster
1 day ago
-
--removed--New Face

Add additional user fields to event attendee export CSVOpen

With events when you download an attendee report the file only contains limited details on the attendees. We’d like to see that report contain all user fields so we can spend less time doing vlookups with a corresponding user export to understand details about who attended.  Could these be added to the CSV?

3
Seb
Gainster
1 day ago
K
Kamakshi VFrequently inSpired

Customising the Attendee List FormClosed (Duplicate)

Make it possible to add fields to the Event Registration form? Currently, when I download, I see Username, User ID, User Email and Sign up date.I would like to see which company they are from, their first name and last name as well. How do I set this up? Any help here is highly appreciated!

3
Seb
Gainster
1 day ago
mibrahim75
mibrahim75Ready to take it to the next level

Pin topics in Groups and add linksOpen

It seems like a few distinct suggestions, but I'd appreciate additional functionality in groups.1. Pin Posts for Visibility:   - Introduce the ability to pin posts to the top of the group, ensuring critical information remains easily accessible and doesn't get buried over time.2. Enhanced Collaboration Tools:   - Enable the addition of quick links or document attachments within the group, fostering seamless collaboration and making it a central hub for shared resources.3. Being able to give a member in the community admins rights to the group - for example would like to give some limited access admin rights to the user group leader to be  able to pin topics, etc . Not an issue right now since groups are very simple at this stage 

2
Seb
Gainster
1 day ago
Daniele
Total Rock Star
DanieleTotal Rock Star

Ability to use any User Profile Field as placeholder/variable for Messages/EmailsOpen

Hi there, a nice-to-have would be the ability to use any User Profile Fields field {recipient_username} as placeholder/variable for System Emails or Rank/Badge Notification or Email Campaigns.We have Use Profile Fields such as “First Name” “Last Name” “City” “Country” etc,This way we could e.g. address people by First Name to make the messages feel more personal I’m sure there would be plenty of other usecases. Really not a must, just a nice-to-have! System Emails Badge / Rank-up Notification Email Campaigns 

3
Seb
Gainster
1 day ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star
asked in: User Interface

Does the Edit Button show for users after their editing timeframe has expired?

Standard editing time for most primary user roles is 60 minutes. You can change this for users via custom user roles. My question is what does a user see after the 60 minutes has passed? Do they still see the Edit uption in the *** dots menu on their posts? Or should it be hidden when it’s not available?

8
Oliver Marriott
Gainster
1 day ago
erin.brisson
inSpires others
erin.brissoninSpires others
asked in: Community Administration

Username Character Limit

Does anyone know if there is a minimum character limit for usernames?

1
Oliver Marriott
Gainster
1 day ago

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