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We continue to make significant analytic improvements across the platform using valuable feedback and insights from you. Based on a filtering Idea submitted, we’ve re-vamped our Community/Q&A module analytics and are excited to launch the new Q&A Dashboard, formally known as the Success Dashboard. The Q&A Dashboard now focuses solely on the Community/Q&A module. This ensures that the most relevant Q&A metrics are surfaced in the same dashboard providing a clear picture of community/Q&A engagement. With this dashboard, you can see the number of questions asked and answered and high-level metrics including average response time. Leverage filtering capabilities to hone in on specific datasets based on user role. Let’s dive into the functionality by using the use case provided in the original Idea. Filtering Community Engagement by User Roles As a community manager, you may be interested in learning which users are most effective in answering questions in your com
This thread is for the Ask Me Anything session on November 29th (16:00 CET) with our Head of Engineering @Alex Campos Here you can find the latest Roadmap hot off the press: Sign up for the webinar here. Please submit your questions below as replies to this post in advance, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).
Hey there, My team and I are wanting to know how often you change out your community content on the home page? (featured topics, trending topics, webinars, events, etc..)1 week? 2 weeks? Months?We have a lot of content that we want to show and share. But want to make sure we leave it up long enough for community members to see.
Not sure if this is a bug or working as designed, but the Productboard integration when pushing to Productboard doesn’t allow for the body of the text to be edited if the body contains quoted text from prior threads. You can’t even delete it and replace with other text. cc: @daniel.boon
As far as I can tell from documentation on user roles, there’s no automatic way to add a super user role. Is that correct? It also seems that the benefits / use case of the role is granting users the ability to mark the correct answer on posts. What else am I missing? My real problem: I want to give contributing users a special Rank above some of our other ranks. It’s based on them leading one of our groups or being a contributing author to our Knowledge Base (a whole other challenge, please vote for the idea below).But because Rank rules require either a set volume of topics/replies OR some other criteria, I can’t even build the rank to add manually. So using a user role like super user (which I can do manually per-user) is my likely solution to be able to 1.) create the rank, and 2.) automate someone getting that rank based on their role. If you have a better solution, please share!
Hi,We’re using the API to directly display the latest forum posts inside our app, today we’ve received a notification from Google we’re not complying with two parts of their policyPolicyProvides an in-app system for reporting objectionable UGC and users, and takes action against that UGC and/or user where appropriate; Provides an in-app system for blocking UGC and users; Can insided please make the report and flag functionality available via their API? Otherwise we’re going to be forced to either; Remove insided from our app or implement our own method to block reported posts. We’re not the only ones who are going to be affected by this, so it would be great to get a timeline on when we expect to have this available
You might have found yourself in situations where you would like a subject expert to publish an insightful article on the community or the product managers at your company to use the community for the feature releases and product news, but getting them do to it is not that convenient for many different reasons. Now all they need to do is prepare the content and you can publish it on their behalf. How to publish content on behalf of another user?Go to Create → New Article or → New Product Update Fill in the required details (e.g title, description, where to publish it) and any extra settings you might need In the sidebar of the topic creation page there is a section called “Author” (image below). From there you can search and pick a community account to be the author of that topic. Save the draft, and when ready schedule it for publishing or publish right away. A confirmation modal will be shown upon the scheduling or publishing action. This modal will inform the user that they are a
The updated Q&A Dashboard, formally known as the Success Dashboard, now focuses solely on Community Q&A. This ensures that the most relevant Q&A metrics are surfaced in the same dashboard providing a clear picture of community Q&A engagement. With this dashboard, you can see the number of questions asked and answered, as well as high-level metrics including average response time. Leverage filtering capabilities to hone in on specific datasets based on user role. Let’s dive into how each metric shown on the Q&A Dashboard behaves. First, there are a few basic principles to keep in mind: In general, the dashboards reflect the current state of the community, rather than ‘what happened at the time.’ That means that current & historical data will change to reflect the current state after you carry out moderation actions like trashing a topic, moving a reply, or changing the category of a topic. Q&A Dashboard Metrics:There are 4 metrics included on the Q&
Looking to gather data around this question: Can you search for active users with at least 1 post and registered within the last 6 months? I am trying to find out that for every 6 months of the new members joining, are they active and posting at least 1 time within the community. Right now, I can only uncover members all time rather than from members who are only newly registered during that time frame. Does anyone know a workaround or solution to this?
Our goal is to allow our customers to build the community or customer hub that they envision, and to tailor it to their needs. Today, we’re expanding our customization capabilities to better direct your users to specific areas of your community by offering the all new Banner widget.What can I use it for?The new Banner widget will offer you a full-width section to better display images, text and buttons and draw your visitor’s attention. We feel this is an essential building block that, for example, allows you to: Build a landing page to highlight 2 or 3 specific aspects of your community, and lead your visitors there Better drive visitors to content that you’d like your audience to engage with Improve conversion by creating a dedicated section with a clear CTA to register Better draw attention to a specific announcement, and link to more details Some visual examples: How do I use it?Just as with any widget, you can insert it by toggling Customization mode, and clicking the + ico
We are planning on taking our community from private (customers only) to having the public be able to view content (that isn’t part of a private group or category) and only having customers be able to login and engage.Has anyone done this and do you have any tips/pitfalls to watch out for?
A very common question when deciding on embracing community is;Who should own it?This question came to @anirbandutta and I during our recent session at Gainsight Pulse Europe (Shameless plug alert: Audio and Slides can be found here)Over the years I have seen all permutations and locations. I can say for us here at Gainsight, the Community Team rolls up into our Chief Customer Officer via the Customer Success Team.For sure, no matter where your community falls. You need to make sure you prove value to the executive sponsor and person who pays the bills 💰. Only then can you grown and make even more impact company wide. Running a community is a cross team effort, but we wanted to open up the subject to get your thoughts and input. So, in which team do you currently report into? Marketing Customer Success Product Support Otheror which team do you think you should report into?
Update: Thanks for the answer! Also, this related article was helpful: Is there a way to customize the Sign Up page? We are really only trying to customize the “I accept the terms & conditions” text, but I don’t see it in the Phrases section. I’m suspecting the only way to do this is with third-party scripts?
In our success dashboard we have a compilation of important content metrics, mainly related to Questions and Answers, but not all of them. For those not associated with Q&A such as Single user topics and Average response time, you asked us if you could filter them out by content type to exclude, for example, articles or other content types that are not designed to elicit replies.We found the opportunity to move these two KPIs to Content Dashboard where Content Type filter is already available and now you can apply it also to these metrics. This is the first step to bigger changes we planned to Success Dashboard that will become purely Q&A Dashboard with some additional filtering options.
Public Tags enable you to group topics together in order to organise content in a way that’s transparent to all members of your community. They differ from Moderator Tags as they can be seen by any member of your community. You can choose whether end users are allowed to add tags. How To Add, Remove, Rename, And Merge Public TagsYou can manage your public tags via Control → Settings → Public Tags. From here, you’ll see options to add new tags, remove tags, edit (rename) tags, and merge two public tags together. They’re mostly pretty self-explanatory, but we’ve outlined some less obvious details below:Adding new tagsPublic tags will be shown to end users on the topic creation page even if they’re not attached to any topics yet. This means that on a brand-new community, you can start with a predefined list of tags for users to pick from.Editing (renaming) tagsIf you edit a tag by changing its name, then the tag will be updated across all topics where it’s been used. This means you can ea
This review aims to highlight what has changed on the inSided platform in the last quarter based on the ideas that you have submitted, voted for, and which you contributed to with use cases and needs. Quick stats for inSpired ideas in Q3 2022 6 ideas delivered 87 new ideas created 56 votes delivered 504 votes added A quick reminder of how we, the product team at inSided, work with the ideas posted on the inSpired ideation board. Every 2 weeks we review the newly added ideas and moderate them, meaning we’re changing the status to either open, if the idea is aligned with our vision, or closed, if it is something we don’t see a good fit, we merge duplicate ideas, and reply in the idea threads with questions for additional details, insights and use cases. Every 12 weeks we review our rolling roadmap and adjust it as needed, where the inSpired ideas and additional customer feedback plays a very important role in prioritising roadmap items, and according to our product strategy for the u
inSided Community Success Cohort Program We are pleased to announce the inSided Community Success Program. The mission of the program is to bring together like minded inSided customers and create a cohort to share experience, challenges and successes, to help each other achieve positive business outcomes. Below you will find a few details about the program. ScheduleMonthly inSided driven sessions to advance you on your Community Journey. Session 1 - Community Use Cases and Goal Setting In this first session, the inSided team will introduce the most common community use cases and share the factors that are most important to take into account as you plan your community program. We will then have an introduction for all cohort members to share where they have come from and where they want to go with their programs. You will get inspiration from other members, and also be able to ask questions, assist and advise each other. Session 2 - Analytics, Reporting and Community He
We just swapped our community from Khoros to inSided. After 8 years this is kinda new start, exiting times 😎I just wanted to say thanks for inSided Support, I really love what they do and how they do. During the migration and now, after we went live three weeks ago Support has been super helpful. They do things for me, not just saying go there and there and do it for your self. They have helped me with small customizations as well. People in Support are kind and they apologize if needed. Response time has been fast I can say.One super amazing customer experience was the case where I asked here something. Later on someone said that “I have done this for you”. I was "wooot, what is this ?!?!?"All of these are new for me, I havent got used to. Khoros always said “Create a ticket”, "Create a ticket.” They were so bureaucratic and distance. And slow.Because I have asked a lot (new customer wants to know and learn) and I have created so many tickets to Support, I havent got time to give fee
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