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Crankup Webinar Series: Deliver Successful Self-service & P2P Support - Recording (25th Sep 2023)

3 days ago

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KellyBebenekinSpires others

Activation and Engagement

Rewards/Super User Program Best Practices and Lessons Learned

Hi All,On Oct 2, Meltwater Community (closed customer community) will celebrate it’s 1st Birthday and launch our Rewards Program. We have cause to celebrate as we’ve grown to 7k members and launched tons of programming but haven’t reached @ddpancratz monthly engagement levels yet so I am hoping this program will do just that. Wondering if you’ve have launched a program like this and would share any lesson’s learned. I’ve attached an early version of the program - please share any feedback as well.TIA!Kelly

5 hours ago

naveen1209Getting inSpired

Customisation

Add additional content to the sign up page

Hello,Can we customize the sign up page to include additional text related to privacy policy etc?For example we would like to show additional text to the user on the page before they register.

5 hours ago

anirbanduttaGainster

Points for Manual BadgesOpen

I think the only thing missing in the current Manual badge template is the option of also rewarding some points. Pl feel free to lock this idea if this topic is already covered elsewhere

5 hours ago

revoteTotal Rock Star

Customisation

Text keys for Community statistic widget

What are the text keys for Community statistic widget:Total topics Total comments Total usersWhen I try to edit them by using Phrases tool, not happens when I press Edit.

6 hours ago

juan.delrioinSpires others

Community Success

How to use {topic content} properly in Product Updates

Users subscribing to Product Updates receive what amounts to gibberish. How do I ensure, that if a customer subscribes to Product Updates, they will receive something they can actually read and maintain a good experience?

6 hours ago

erin.brissoninSpires others

Preview Event before publishingOpen

I’d love the ability to preview an event to ensure everything is set up correctly before hitting publish.

7 hours ago

anirbanduttaGainster

Customisation

How to modify the default 'Idea merged into' text?

The ‘Closed (Duplicate)’ status helps, but I want to add something more explicit to ‘Idea merged into’, like‘Please continue to engage on the idea that it is merged into and not this one’.And yes I am looking for suggestions to say that more crisply too :p

7 hours ago

LPortalupiinSpires others

Add ability to copy a draft article (i.e., template)Open

I use the same format for specific types of article posts I make on a regular basis. For example:promoting a webinar sharing our course launch list sharing the course of the week.Right now, I’ve created templates for these scenarios and saved them as article drafts.When I open a template, I would like to have an option to ‘copy’ the draft, and then work from that copy to create the new post, while preserving the template.As it is now, I have to open two tabs side by side and copy and paste back and forth between the two – not just the body text, but the subject, the tags, the label, etc.It would save me a lot of time if I could just click “copy” and work from that new draft while keeping the template intact.

8 hours ago

SMBinSpires others

Community Success

Calling for inspiration: Community sponsored events

Hi wonderful people.My company is hosting their annual event for the hospitality industry in April 2024. It’s big and it’s fun and I have a unique opportunity to have our community act as a sponsor of this event.I plan to make community a very predominant feature of the event - we’ll fly in some of our super users, have them host panels, set up a community dinner, and organise lots of promotional activities supported by the community. I have budget, and already have sign off for a rebrand of our community in time for April.Have you done something similar or smaller scale and could share your ideas?Do you know of any cool events providers, 3rd parties that you have used that you really liked?Have you been to another event and seen something that caught your eye?I’m looking for some ideas and inspiration of how I can make the most success out of putting the Mews customer community in the spotlight.Can you help? I’d really appreciate any time you can spend putting your thoughts in the thr

11 hours ago

dandreinSpires others

Got a question?

How to select questions using a criteria using API

We are trying to develop a workflow that will notifiy a specific group when topics have no replies after a certain time. In the community startup, it is important that we get to these questions fast to ensure customers keep coming back.However, the API does not seem to allow us to selectively return questions based on a criteria - or at least, its not documented. Is there a generic syntax to the API that will allow us to select questions based on criteria input?Here is the comment from our developer - it seems like there is no choice but to get ALL questions in the community to evaluate which ones to take action on. It seems like I have to always loop through all the questions in the given category – the result of questions is listed in last activity time descending. If new question is created or old question gets replied, the sequence will be changed, so it would be hard to get the pattern. This means the more questions get created, the longer this workflow may have to run.

20 hours ago

naveen1209Getting inSpired

Customisation

Add additional content to the sign up page

Hello,Can we customize the sign up page to include additional text related to privacy policy etc?For example we would like to show additional text to the user on the page before they register.

5 hours ago

revoteTotal Rock Star

Customisation

Text keys for Community statistic widget

What are the text keys for Community statistic widget:Total topics Total comments Total usersWhen I try to edit them by using Phrases tool, not happens when I press Edit.

6 hours ago

anirbanduttaGainster

Customisation

How to modify the default 'Idea merged into' text?

7 hours ago

dandreinSpires others

Got a question?

How to select questions using a criteria using API

20 hours ago

amasicaGetting started

Integrations

Salesforce reporting issues

Hi there - I needed to set up a custom report type in Salesforce to use the Insided data, but now all I see when trying to reporting on Community Member Activities is “Visited Community”. No topics, posts, comments, etc. Did I set something up wrong? How do you have your reporting set up for it to work properly? On the backend in the custom report type I have Accounts → Contacts → Community Member Activities. Thank you in advanced!

23 hours ago

jennyweigleReady to take it to the next level

Activation and Engagement

Example Rank Names & Levels

I’m currently advising my client on setting up their gamification for launch, and we are discussing the rank names at this time. Wondering if my fellow community members here would be willing to share a screenshot or example of your rank names? We are looking for inspiration as we brainstorm the various level names for this new community (which will serve an audience of B2B healthcare professionals)! Many thanks!

1 day ago

revoteTotal Rock Star

Community Administration

Gainsight Digital Hub and DSA compatibility?

I would like to hear more about DSA (Digital Service Act, 2022/2065) plans. EU have set new regulations for the companies who have online platforms, beginning of 17.2.2024.I think inSided have plans to provide full support for the all features?EDIT: I added link

4 days ago

Sarah_WGetting started

Community Success

Is there a benchmark for the self service score dashboard?

Hey fellow Community Managers, I was wondering if anyone knows the benchmark for the self score dashboard? What is a good score? Thank you :)

4 days ago

emaynezGetting inSpired

SEO and Traffic

Google SSO Authentication failed

Anyone know if there is a bug or how to navigate this? I’m worried a bunch of users have given up joining my community because Google SSO isn’t working. They’ve tried multiple times and keep getting the error.

10 days ago

Libby BevinGetting inSpired

Got a question?

Changing the color of topic cards

Hi there, is there a way to change the color of topic cards? The featured sidebar announcement cards.

10 days ago

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