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A11eyReady to inSpire others

Got a question?

Can you update and Event from Private to Public?

I created an event in private group , but now we want to make it public. Am I missing something or is there no way to edit and update to Community, from Private Group? It will not allow me to select “Community”.

AleksandrainSider

Guide to the enhanced Q&A Dashboard

The updated Q&A Dashboard, formally known as the Success Dashboard, now focuses solely on the Community/Q&A module. This ensures that the most relevant Q&A metrics are surfaced in the same dashboard providing a clear picture of community/Q&A engagement. With this dashboard, you can see the number of questions asked and answered, the number of answers given by different roles, and the average answer time. Leverage filtering capabilities to hone in on specific datasets based on user role. Let’s dive into how each metric is shown on the Q&A Dashboard behaves. First, there are a few basic principles to keep in mind: In general, the dashboards reflect the current state of the community, rather than ‘what happened at the time.’ That means that current & historical data will change to reflect the current state after you carry out moderation actions like trashing a topic, moving a reply, or changing the category of a topic. Spam/trashed/deleted topics are not tak

DanieleTotal Rock Star

Got a question?

Do Public Tags have an influence on the search results?

HI there, I was wondering how the advanced search sorting algorithm works.What are the results sorted by?Most importantly, I need to know whether or not the public tags have an influence on the sorting of the search results? e.g. if i search for “peppermint”, is a topic with the public tag “peppermint” more likely to show up than, say, a topic that only has the word “peppermint” in the title? How about a topic that has that keyword in the topic body and the title, but not in the public tags? or other combinations? Asking because we may have to adapt our “public tags” strategy and change how we set them, but I need to know if it has any influence on the results.

safiyaGetting inSpired

User Can't Reply/Comment

Hello all! I have a question, and hope someone can assist until I hear back from Support. One of our users is unable to post replies under topics. They are the only one with this this issue as far as I know, so I am unsure what is going on. He rebooted his computer and it is continuing to give him an error message every time he attempts to comment. Has anyone dealt with this issue?

Alistair FIeldHead of Community

Creating content

How to add hyperlinks to text in Private MessagesF.A.Q.

When writing a Private Message, you may want to hyperlink your message text.The text editor does not give you the option to add a hyperlink.However, you can use the following url parameter. [url=your link here]link text[/url] Example: [url=https://community.insided.com/events]inSpired Events[/url]

revathimenonFrequently inSpired

Community Success

What are some new community books you would recommend?

Hello all,👋🏽Today I was spending some time diving into the archives of InSpiring conversations on here & I noticed this earlier post championed by @aluciani that had some really great suggestions of community books.I’m eyeing these 2 books that @Nicole Saunders suggested earlier:Dare To Lead - Brene Brown Rich Millington’s - Indispensable CommunityAnother one of my list is:Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities suggested by @aluciani Does anyone have any more suggestions to add to this?Something you’ve been reading or read very recently.I’m also keen to hear from anyone who is aware of books that cater specifically to someone who is launching a new community? Would love to hear from you all. 🚨 P.S - In case you’re wondering which earlier post I am talking about...

Alistair FIeldHead of Community

Community Success

inSided Community Success Cohort Program 🚀

inSided Community Success Cohort Program We are pleased to announce the inSided Community Success Program. The mission of the program is to bring together like minded inSided customers and create a cohort to share experience, challenges and successes, to help each other achieve positive business outcomes. Below you will find a few details about the program. ScheduleMonthly inSided driven sessions to advance you on your Community Journey. Session 1 - Community Use Cases and Goal Setting In this first session, the inSided team will introduce the most common community use cases and share the factors that are most important to take into account as you plan your community program. We will then have an introduction for all cohort members to share where they have come from and where they want to go with their programs. You will get inspiration from other members, and also be able to ask questions, assist and advise each other. Session 2 - Analytics, Reporting and Community He

YoeriinSider

How To Approve or Decline Members That Want To Join a Private GroupHow to

Users have to be approved by a group admin to join a private group. After approval a user can see and post topics + comments. In this article we’ll explain how to approve or decline members into private groups:How to be notified of private group join requests:The first step is to define which Control users should be notified of the join requests.When creating a new private group, you can fill in the field Who will be notified about join requests. By default, the field will be filled with the name of the user creating the group. That user can be removed from that field, if needed. Only community managers and above can be added as they will need access to the group detail pages in control.The field Who will be notified about join request can also be filled after the group is created in the group detail page. Field to enter the Control users that should be notified of join requestsOnce the users are selected, they will receive an email for each new join request. When clicking on Manage r

revoteTotal Rock Star

Got a question?

Convert discussion to article, bulk?

We have roughly 1000 discussions what should be converted to the article. One by one, it is next to impossible task so is there any workaround to do this easily? They are in certain child categories.Edit: I cant edit the title, I mean how to do this like a batch process.

Marion FrecautFormer inSider

Get notified about requests to join a private group 🔔Release

Here is a product update to inform you we have delivered yet another idea related to groups .The idea in question is the following:One pain point you expressed around private groups was the fact that you were not notified when a user would request to join a private group. What is new?Previously community managers had to manually check in Control if there were any pending request to join private groups in order to approve them.From now on, selected community managers will receive an email for each join request on private groups.Example of email notification for private group join requestBy default, the community manager that created a group will receive the notifications for that group. You can, of course, edit that default setup in the group detail page in Control. You can make sure other community managers (or no one) receive those notifications. Input field to enter users that will receive the notifications Learn more how to configure these notifications in this KB article:Enjoy!

A11eyReady to inSpire others

Got a question?

Can you update and Event from Private to Public?

I created an event in private group , but now we want to make it public. Am I missing something or is there no way to edit and update to Community, from Private Group? It will not allow me to select “Community”.

DanieleTotal Rock Star

Got a question?

Do Public Tags have an influence on the search results?

HI there, I was wondering how the advanced search sorting algorithm works.What are the results sorted by?Most importantly, I need to know whether or not the public tags have an influence on the sorting of the search results? e.g. if i search for “peppermint”, is a topic with the public tag “peppermint” more likely to show up than, say, a topic that only has the word “peppermint” in the title? How about a topic that has that keyword in the topic body and the title, but not in the public tags? or other combinations? Asking because we may have to adapt our “public tags” strategy and change how we set them, but I need to know if it has any influence on the results.

safiyaGetting inSpired

User Can't Reply/Comment

Hello all! I have a question, and hope someone can assist until I hear back from Support. One of our users is unable to post replies under topics. They are the only one with this this issue as far as I know, so I am unsure what is going on. He rebooted his computer and it is continuing to give him an error message every time he attempts to comment. Has anyone dealt with this issue?

revoteTotal Rock Star

Got a question?

Convert discussion to article, bulk?

We have roughly 1000 discussions what should be converted to the article. One by one, it is next to impossible task so is there any workaround to do this easily? They are in certain child categories.Edit: I cant edit the title, I mean how to do this like a batch process.

revoteTotal Rock Star

SEO and Traffic

Related topics widget, why it uses redirects?

We noticed that Related topics widget and the links there uses redirects: For example the first link points here:And after that user is forwarded to the final url:https://community.insided.com/got-a-question-38/adding-a-create-a-topic-post-button-lower-down-on-the-screen-5313Why is that? This isnt SEO critical issue though but it slows a bit the browser / user.

cstrangeReady to inSpire others

Community Administration

Can you hide past events?

Hello, Is it possible to hide events that have already passed? They look to still be searchable in our community and that is a little counter-intuitive I feel. I didn’t find any setting that would help with that.Thanks!Chloe

AnitahginSpires others

Community Administration

Data Retention Policy

Hi, curious to hear what sort of Data Retention Policy/Schedule you might have for community content written by B2B users that do no longer work for the company they worked for when they posted? @Julian would you know of any common standards here for community created content?

revoteTotal Rock Star

Analytics and Reporting

Analytics: User & category / topic level data?

I havent found anything related with these but just to make sure:There are situations when I have to knowHow many registered user have visited certain child category + how many times + their nicknames How many registered user have posted to the certain child category + how many times + their nicknames Additionally: How many likes they have given and received there + their nicknamesIs there way to find these out?These datas are basic data in Khoros, hopefully with inSided as well.

KathrynMCarterGetting inSpired

Analytics and Reporting

one year user stats to share

We are about to celebrate our one-year anniversary as a community. I am trying to create some user stats to share and tag some of our top users. I am running into the issue that many of the top things I can filter by currently are the same person (highest points, the highest number of replies, highest number solved, and most badges.)Does anyone have other ideas we could use?

ddpancratzTotal Rock Star

Got a question?

Insided Accessibility Compliance

Where can I get information on what accessibility features come with Insided out-of-the-box? I’ve discussed this with a previous CSM and recall that Insided offers a lot of standard accessibility features and compliance with generally accepted web standards. But a google search and InSpired search has come up empty on specifics.

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