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2 days ago

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bjoern_schulzeTotal Rock Star

Article preview: Include polls and attachmentsOpen

Having the ability to save article drafts and check article previews greatly improves the editorial process. But unfortunately not all functions an article can have are included in the article preview. We propose that polls also become part of the article preview so an editor can check it under “real life conditions” before publishing it. Especially when articles need to be approved by outside stakeholders (who don’t have access to the Control Panel), a missing poll blocks us from having a simple and straightforward approval process. The same - but with a lot less priority - goes for attachments.

3 hours ago

jdaniels11Ready to inSpire others

Activation and Engagement

Gainsight Engagements: Ideas to drive clients to the community?

Hi community peeps!For those of you who have both Gainsight PX and Digital Hub, are you using any engagements (knowledge bots, sliders, etc.) to drive people from your platform/website to your community? If so, what are some of the engagement ideas you have used that seem to draw folks in?For those of you without PX - we are looking to drive more overall engagement within our community despite the time of year. Do you have any general engagement activities that you’ve seen work well, or that you get a good response to from community members?Thanks in advance :)

4 hours ago

lgallioneGetting started

SSO Integration - Forward additional query parametersNew

Our IdP’s ‘/authorize’ endpoint supports additional ‘invitation’ and ‘organization’ query parameters that enable more functionality in our IdP. Insided’s ‘/ssoproxy/login’ endpoint does not forward additional query parameters to our IdP’s ‘/authorize’ endpoint. More specifically, while users can still authenticate, this causes users’ invitations to remain in the ‘Pending’ status. Additionally, without a valid invitation id we cannot conditionally enable sign-ups in our IdP and thus need to disallow signups for all users. This in turn forces us to create the user with a bogus password before inviting them; which is a sub-optimal user experience.Beyond our IdP’s scenario there are potentially other benefits to allowing additional sso parameters.This could be implemented by simply forwarding any additional query parameters that are appended to Insided’s ‘ssoporxy/login’ endpoint to the configured ‘Auth URI’. Maybe a checkbox could be added to the integration sso settings page to enabl

4 hours ago

xiaoyu-shenFormer inSider

Platform Styling

inSided Design Template (available in Figma)Community design

Updated on Aug 2021 - The design templates are now available in Figma community: http://figma.com/@insided.The look and feel of your community matters. To help you to optimize your community design, we’d like to introduce the inSided design templates to help kickstart your design process! It is a guide which will give you all the details you are looking for! What’s in the templates exactly?Get started with inSided community design A step by step guide for you to customise and style your community from scratch. Image dimensionsFind explanations of the most prominent images and their dimensions used in our platform. And you can try the image in the design file to make sure it looks perfect in your community. Design file with the specification of image dimensions inSided platform page templatesDesign for main pages in the community: homepage, community categories, and knowledge base categories. All templates are available in both desktop and mobile view. Template for homepage, communit

130911

5 hours ago

ddpancratzTotal Rock Star

Customize Topic Sidebar Widgets based on User RolesOpen

As this Feverbee blog reminds us, public communities attract a lot of new traffic via SEO. As a result, new users are more likely to come in through the back or side door, rather than the front door. We would love to be able to customize which Topic Sidebar widgets show based on user role. Use case: unregistered / logged-out users could see an HTML widget with a CTA to join or login, then hiding that widget for logged-in registered users. Many other use cases could come from there if this was possible.

6 hours ago

hbailey1inSpires others

Got a question?

ManonGainster

Introducing the New Topic Moderation PageNews

The tools we use are crucial to maintaining a healthy, engaging, and safe environment. That's why we're excited to announce a significant update to the Topic Moderation Page (TMP) - a major milestone in our suite of moderation tools. A Technical Leap Forward 🤓It all started with a vision to enhance the TMP by reducing defects, using new technologies and ensuring feature parity across different content types. This change was driven by our commitment to innovation and delivering the best possible experience for our moderators and community managers. Preserving Core Functionalities. Understanding the importance of continuity, we ensured that all essential functionalities of the existing TMP are retained in the new version. However, to align with our goals of efficiency and modernisation, certain features like the IP popup, Profile popup, and tracking of personal unread replies with a scroll to new reply function were not carried forward. This decision was made considering the high implem

1779

14 hours ago

FiszReady to inSpire others

Community Administration

Few problems with DH/CC community from moderator side

Hi,Just want to share a few problems with DH or CC community from a moderator view.When I want to remove topic (because it’s spam) I cannot do it directly (as for the posts - just hit the spam button, and BAM! user is immediately banned and his post is not visible). I always have to delete topic manually, click on the user to access his userpage and ban him manually - such a waste of clicks and time. The next thing - most important one for me at least. When you’ll click on a username (from CP of course) it takes one eternity to load… There is no problem loading topics in multiple tabs, but there is ALWAYS massive problem loading user profile overview. Even when I run loading few user overviews in multiple tabs (to “save” my time) - sometimes I’ll get 503 error. Also there should be some “SPAM” button insider user overview - to BAN user instantly and remove all his posts and topics (I’ve probably mentioned this in some of my other posts) - but it’ll save time A LOT, because I don’t have

14 hours ago

jdaniels11Ready to inSpire others

Activation and Engagement

Gainsight Engagements: Ideas to drive clients to the community?

4 hours ago

hbailey1inSpires others

Got a question?

how to find WHEN a user received a badge or moved up to a rank

6 hours ago

FiszReady to inSpire others

Community Administration

Few problems with DH/CC community from moderator side

14 hours ago

timcaveyTotal Rock Star

Got a question?

Groups search bar - no filter option for groups or a specific group

Recently a new feature was rolled out that meant, if the search bar was used within a category, a tag was added to the search that ensure that the search results only show topics from that category. This is good. I notice that the same functionality doesn’t exist for groups. When I use the search bar in a group, it takes me to search but it just looks at my search term. There is no filtering for groups. There isn’t even an option to select groups or a specific group in the search results. This is a limitation. We use a hidden group for staff members. If they use the search bar in that group, I want the search results to exclude anything outside of that group. Am I correct in thinking this functionality is missing?

16 hours ago

ddpancratzTotal Rock Star

User Interface

Does the Edit Button show for users after their editing timeframe has expired?

Standard editing time for most primary user roles is 60 minutes. You can change this for users via custom user roles. My question is what does a user see after the 60 minutes has passed? Do they still see the Edit uption in the *** dots menu on their posts? Or should it be hidden when it’s not available?

1 day ago

mibrahim75Ready to take it to the next level

Got a question?

Add a hyperlink to error message phrase

I would like to add a hyperlink to our error message. does anyone know how to do this? see message below. I would like to make “here” go to the login page. thanks. Sorry, but you do not have access to this page. If you are not logged in, you can login here. If you are already logged in, then you may have found a page that is accessible only to Benchling customers. Please reach out to community@benchling.com. We're here to help!

3 days ago

FMEEvangelistReady to take it to the next level

Customisation

Email campaigns, variables, and HTML

Hi folks.I’m wondering if there is any way to add a URL to an automated email that includes a unique link for that user. Maybe insert the user ID in there, like myURL/page?userid=[userId]. That sort of thing.I’m aware of the inSidedData object, but I suspect that won’t work in an email. So would the way be to link to a custom page on the community and do a redirect from there?Basically, I’d like to have a call to action in the email, that sends a notification to our support team, and obviously they need to know who the notification came from.Any thoughts or suggestions welcomed,CheersMark

3 days ago

bdrivasGetting inSpired

Analytics and Reporting

How to view which users viewed a topic

Currently we can see the number of times a topic has been viewed. Is there a way to see which users viewed a particular topic?

4 days ago

LindsayGetting inSpired

Community Administration

Automated Emails

Hello! I am looking to set automated triggers for the following groups:1. Users who registered 1 week ago and have not contributed yet2. Users who performed their last activity 3 months ago 3. Users who performed their last activity 2 weeks agoI have a few questions for each group:1. The trigger is listed as "registered after ___ days", does this mean when I create this email, everyone who registered after this many days will be contacted right away? Will this include users who have contributed already? 3. Will all users who performed their last activity 2 weeks ago be contacted right away after constructing this email? If so, does that mean users who I want to setup the email for after 3 months also be contacted?Thank you!

15 days ago

alucianiTotal Rock Star

Analytics and Reporting

Community Health Index

I really like this idea - community health index - wish something like this was built into the system.I looked over this document from Lithium and was hoping there is something similar with InSided.Community Health Index for Online Communities is there something I can show my management team?

16 days ago

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Welcome to the inSpired Hub!

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Featured resources

Article preview: Include polls and attachmentsOpen

SSO Integration - Forward additional query parametersNew

inSided Design Template (available in Figma)Community design

Customize Topic Sidebar Widgets based on User RolesOpen

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Introducing the New Topic Moderation PageNews

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