Best practices for dealing with AI Spam?

So we were faced with the same issue. We decided to turn on Settings → Registration Rules → Registration Approvals. It takes some effort to approve them but we’re fortunate that our member roles are basically customer, partner, employee and registered guest. The only role we don’t approve without further review is registered guest. The others are not going to spam us as they have been verified in our CRM. For the registered guest role we check the email and user name in Google. Anything suspicious comes up we ban them. We have a notice on the main page of the community letting everyone know they need their registration approved before they can post or reply and please allow up to 24 hrs. I include my email there so people can reach me in case we ban a legitimate account. We have been doing this for a few months and ZERO spam, no one has reached out to me with issues. We approve about 30-40 registrations a day and ban 3-4 a week. BTW - Gmail addresses make up about 90% of our spammers. Unfortunately, many of our legit users have Gmail addresses so we couldn’t ban that domain.

Any ideas? What I really wish we had was a Zapier trigger that would allow us to mark something as spam using API. I’m fairly certain we could use AI and some general guidelines to catch more posts and quickly get them out of public view.

That API operation would be awesome. 

It inspired this less than ideal workaround Zap combo. I did something kinda similar to create auto-delete / auto-unmark-answers for my community (if reported by the original poster and includes a keyword in the reason). 

Objectives:

1. get the spammy post removed ASAP
2. get it in a queue to be officially marked as spam

Zap 1 

Trigger: Specific emoji added to a slack message (needs to be a public channel i think)

Action: Report topic/reply, include SPAM as the reason

• You’d have to do paths for each topic type
• Which means you may also need another step or 2 to get the topic type from the URL or something like that

Zap 2

Trigger: Reported post

Filter: Reason includes/equals SPAM

Actions:

1. Delete the topic/reply
   • Same path branching requirement for question vs convo vs article, etc
2. {Moderator Alert depending on your workflow}
   1. Slack alert to moderator with link to post in control view so they can mark as spam
   2. Add a moderation label that puts it into a control view of posts that need to have the offending post marked as spam and then clear the moderation label. 

@jillian.bejtlich ah, yes, it’s not a prebuilt Zap action, but it can be done via the API. I do a lot of automating in Zapier based on the API, since Zap actions are limited. 

Each topic type has it’s own API operation, which makes it a bit trickier. 

If you go this route (or any similar Zapier automation using API operations), use the API Request (Beta) action. That action was built by Zapier and the setup is a bit more intuitive and user friendly IMO. I haven’t used the Gainsight built Api Action action in quite some time; it works too, but it was buggier and tricker to setup from my past experience. 

@jillian.bejtlich Oooo that’s an interesting solution too. I haven’t done anything with ChatGPT and Zapier, but I know I need to get there eventually.