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How did you do it? Does it effect to page speed (mobile / desktop)? Least I cant see anything, pages loads as fast before though 😃
When you merge ideas, I find that the previous idea has no way of turning off the upvote function. Even when closing the topic, it only turns off the comments, not the upvote feature. Can I disable or turn off the upvotes for a topic after merging?
We continue to make significant analytic improvements across the platform using valuable feedback and insights from you. Based on a filtering Idea submitted, we’ve re-vamped our Community/Q&A module analytics and are excited to launch the new Q&A Dashboard, formally known as the Success Dashboard. The Q&A Dashboard now focuses solely on the Community/Q&A module. This ensures that the most relevant Q&A metrics are surfaced in the same dashboard providing a clear picture of community/Q&A engagement. With this dashboard, you can see the number of questions asked and answered and high-level metrics including average response time. Leverage filtering capabilities to hone in on specific datasets based on user role. Let’s dive into the functionality by using the use case provided in the original Idea. Filtering Community Engagement by User Roles As a community manager, you may be interested in learning which users are most effective in answering questions in your com
Hi all, we have a stack of release notes from our old Zendesk KB that we’d like to add as Product Updates. Are there any tips or best practices for this? We also want to include the date they were released.
This thread is for the Ask Me Anything session on November 29th (16:00 CET) with our Head of Engineering @Alex Campos Here you can find the latest Roadmap hot off the press: Sign up for the webinar here. Please submit your questions below as replies to this post in advance, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).
Hey there, My team and I are wanting to know how often you change out your community content on the home page? (featured topics, trending topics, webinars, events, etc..)1 week? 2 weeks? Months?We have a lot of content that we want to show and share. But want to make sure we leave it up long enough for community members to see.
User sent private message, asked me to delete account. We deleted it and now there is -1 notification above my avatar? What is this and how to get rid of it?
Not sure if this is a bug or working as designed, but the Productboard integration when pushing to Productboard doesn’t allow for the body of the text to be edited if the body contains quoted text from prior threads. You can’t even delete it and replace with other text. cc: @daniel.boon
As far as I can tell from documentation on user roles, there’s no automatic way to add a super user role. Is that correct? It also seems that the benefits / use case of the role is granting users the ability to mark the correct answer on posts. What else am I missing? My real problem: I want to give contributing users a special Rank above some of our other ranks. It’s based on them leading one of our groups or being a contributing author to our Knowledge Base (a whole other challenge, please vote for the idea below).But because Rank rules require either a set volume of topics/replies OR some other criteria, I can’t even build the rank to add manually. So using a user role like super user (which I can do manually per-user) is my likely solution to be able to 1.) create the rank, and 2.) automate someone getting that rank based on their role. If you have a better solution, please share!
Dear community,we need a round icon for the ranks. Unfortunately these are currently shown as a square. How can I change the shape?thx, Cathleen
Hi,We’re using the API to directly display the latest forum posts inside our app, today we’ve received a notification from Google we’re not complying with two parts of their policyPolicyProvides an in-app system for reporting objectionable UGC and users, and takes action against that UGC and/or user where appropriate; Provides an in-app system for blocking UGC and users; Can insided please make the report and flag functionality available via their API? Otherwise we’re going to be forced to either; Remove insided from our app or implement our own method to block reported posts. We’re not the only ones who are going to be affected by this, so it would be great to get a timeline on when we expect to have this available
Hey everyone! Is it possible to remove the time when an article was created? Like here in the attached screenshot where it says 28 days ago? Thank you
Hey everyone! By any chance does anyone have any tricks to get around the discrepancy between Front End Search and Control Search?We’ve recently changed the way one of our features works and the problem is that we’re seeing many customers still referencing the old content and getting confused as to which is accurate.What we’re trying to do in order to solve this is Archive/hide/edit the out of date content so customers no longer get confused. Problem is, we have no way of easily finding all the content because searching the same keyword brings up different results within front end (473) VS control (191). So what we’re doing now is opening each thread within Front End and going into Control from there which as you can imagine is extremely time consuming :(This isn’t a new issue just finally frustrated enough to ask for help on here. Any have any ideas?
Hi there everyone,Our community is open for anybody to sign up, but we always assign a “customer” custom role to our customers because there is some gated content that only customers can see.Our moderation team spends up to 1h each day manually checking newly registered customers and manually assigning custom roles.To check if somebody is a customer or not, we look on Gainsight (our customer CRM😎), in order to see if that email address is linked to a customer. Is there any way to automate this with zapier?I envision it like this:Trigger: New member registers on insided Zapier checks if that email can be found on gainsight if it can be found, check if it belongs to a currently active customer if yes → assign custom role “customer” if not → leave blank so we can do our own manual check and assign a role manualy (edge cases) Any idea on how/if this can be set up?Would really appreciate some help/input here :) 🤗 Thank you in advance!
My team is looking into interactive polling within the community. We are looking at Mentimeter software. But we are having a hard time getting it embedded into the community. Is anyone else using and interactive polling software?
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