SEO, traffic and integrations
Increase traffic and attract new members
- 52 Topics
- 110 Replies
Hey all! Does anyone here use Insided for their Community and Intercom as their support tool and external knowledge base? I’m looking to better understand how other teams: Connect their Intercom Articles to Community posts (i.e. how do you cross-reference all of your self-serve content?) I wish we could have federated search with Intercom Articles and Insided Community posts - have any of you built this on your own? I’m wondering how heavy of a dev lift this process is. Connect live chat with Insided, if at allAny insight is appreciated! Thank you :)
The PLT4M community has been getting a lot of traffic because of the way we’ve been utilizing our knowledge base content. If you are currently using the inSided knowledge base, instead of federated search, this article may be relevant to you. We’ve managed to integrate our community knowledgebase into multiple points of the customer journey, so users know that their questions can be answered in the community. If a user is already visiting the knowledge base often, they are more likely to participate in the community forums, simply because they are visiting the homepage more. Once on the homepage, featured content may catch their eye. Below are some of the strategies that we’ve been using: Link to our knowledge base in support auto-response: When a customer asks a question, they receive an automated response, letting them know that their inquiry has been received. We take this a step further and nudge them to browse the knowledge base as they wait. Support reps also have the commu
I’d love to get a thread going on gaps that people have found with the Salesforce integration and the workaround solutions that people have created (or not found a workaround for and could use some help). Here are a few that I’ve encountered: Community Members who are not Salesforce Contacts - how are other community teams tracking and reporting on community members who are not existing Contacts in Salesforce? This essentially means that Salesforce won’t have comprehensive wholistic reporting. It’s not a report for community activity, just the community that’s in Salesforce as Contacts already. Historicals - From the original inSided help article, “If a Contact is subsequently found for a Community Member, then we’ll link the Contact on the next data sync interval → however, historical data (community member activities) will not be sent for this Community Member to Salesforce.” - does anyone actually go to put this historical information into inSided? Again, not including historicals
We are contemplating the possibility to migrate our community from Zendesk to Insided. I know that Insided created the knowledge base feature to “combine your company’s support materials with community generated answers and best practices — all in one category page.” But are there actual exemples of companies (appart from Insided) that benefited from the merge of their community with their knowledge base. It seems that the standard is to keep them separate (lots of Insided customers are still on Zendesk for instance) to prevent mixing too much content and stepping on our community’s toes. Our concerns is that our customers would loose the feeling of the community if our company involves to much in content creation (articles, how to, ...) and eventually to lose their participation within the community.Any feedback on this?Thanks!
[b]Introduction:[/b] Exit surveys can provide valuable feedback about the behavior and experience of the visitors (and members) on your community. An exit survey will provide you with important insights, for example about call deflection. Usually, companies maintain active partnership with a number of online marketing software vendors that will supply them with solutions like exit surveys. inSided has experience in implementing many of such solutions. If there is no vendor preference already, inSided consultants can recommend one. [b]Implementation:[/b] InSided is able to implement an exit survey on the community through a code snippet provided by the client (e.g through Usabilla, SurveyMonkey or Kampyle). The exit survey can then, for instance, be triggered as soon as a user navigates over the navigation panel of a browser. The settings of the exit survey can be set-up according to you preferences. Below you will find an example of most common settings. Exit survey is shown:
Hi everyone! I’m hoping this gets some visibility as it can get confusing when differentiating between inSided’s productized Zendesk federated search functionality and Zendesk’s federated search functionality in their own platform. I’m looking to speak to someone who has successfully integrated their community content on inSided using Zendesk’s Federated Search and search crawler. We’ve tried implementing this using inSided’s XML Sitemap, but this only returns a handful of what I’d consider “parent pages” for our community, and doesn’t provide a full index of all pages in our community (including every post, article, etc.). Zendesk’s search crawler doesn’t currently support RSS feeds, so that currently isn’t an option either. Does anyone have experience doing this? Any tips and advice would be much appreciated. Thanks in advance!
Does anyone have a product built on Salesforce that has an SSO connection to your community that is built on Insided?
Does anyone have a product built on Salesforce that has an SSO connection to your community that is built on Insided? We are exploring how we can add one of our product offerings that is built on Salesforce but are struggling with how to set up an SSO, if tit is possible or if these clients would need to separately login to the Community. Any insight if someone has a Salesforce product connected to their Insided Community would be super helpful. Thank you!
Hello friends and greetings from Tel-Aviv.I launched our community almost a year ago (a product community for a cybersecurity SaaS company). I am opening this thread to get your input on what works for you in terms of integrations?How did you leverage your (or your team) usage of Insided through an integration?How do you make magic with Insided and different integrations? 🪄Thank you friends - Looking forward to hearing all yours tips and tricks!
Compared to the last year I can see that we get less traffic from the search engines, roughly 30-40% prosent less. Huge drop. How about you? I have heard rumours that Google has changed their algorithms and this is the reason for this decreasing traffic. If this is true is there something we can do, or Insided can do to improve SEO?
Hi, when you have come here to search for more information on SEO performance, best practices on integrations as well as tips & tricks on how to generate traffic for your community, well then you have found the right place. :) Especially in the first days and weeks after going live it is crucial to have these things set up as good as possible, as every visitor could be your future super user. So go ahead and browse around for inspiration, and don't hesitate to ask should there be things you are missing or if you are having additional questions! Cheers, Julian
What are our options with regards to redirects for content moved to an un-indexed Archive folder or deleted? We're seeing lots of 404s and I'm aware that most of these are due to content that's been moved from an indexed area. Can we set these up to redirect to the homepage? If not, what do CMs think with regards to the negative impact that might have on the OVO domain? When we archive content, it generally choose old content that’s getting low views. Does that mean the impact on SEO rating is minimal? Our company’s website owner isn’t a fan of letting Google slowly catch up. Disclaimer: I don’t have front end website / SEO training so this question may be worded poorly
Hi, Is there any API to retrieve all the recent posts based on given time period?Eg: I need to get all new posts ( questions, replies ) in last 10 minutes. Is there any existing API to do this ? Can we do this using search api (https://api2-us-west-2.insided.com/search)?Is there any documentation regarding this?
Hi , Is there any api that return all the posts(topics , replied posts, questions) which have posted on given time period ? Eg : I need to get all the posts published in last 10 minutes Can we use existing search api (https://api2-us-west-2.insided.com/search) to do this ? Is there any documentation related to this ?
Hi guys,do you have some tips on how to optimise content within the community and SEO-wise?The use case (in real life ATM) is, that our company made a change to a service, which was unpleasant to a small but loud group of customers. We weren’t on top of our game as this change was made and the community members were the first ones to post questions and conversations to our community about this change. As a result, these questions are in the top 5 in Google searches.Now we’ve made the decision to revert this change and announced it in the community with a new article. But this article does not seem attract interest well enough. I’ve linked this new article in all the existing questions, marked it as the best answer, but still it’s at place 8 in Google searches and has only a few hundred views… The original questions have almost 11K views in total. Any tips? Or is this just a waiting game?
I’m invoking the Search by term across unified content api (https://api2-eu-west-1.insided.com/docs/community/#operation/search) from an external website. There can be multiple results returned based on the search criteria. For each result in the response I need to generate the URL so that the user can access that resource. Is there a guide available for this?
I am curious If there is a way to automate our product updates possibly via a RSS feed or through the API? We currently house the updates on our docs site, https://docs.streamsets.com/portal/#platform-controlhub/controlhub/UserGuide/ReleaseNotes/ReleaseNotes_title.html%23concept_szr_bdl_spb Thanks!
Hello Team , I am new User of Insided and going to work for companies community platform , we want to add twitter feed in out platform like ex https://community.t-mobile.com/ , How we can add that ?One more question Is there any Office Hrs for developers to join and ask questions for development of community app.? Thank you.
Hello helpful community! Q: What methods do you use to reach all your users with the most important information?Scenario/context: Every two weeks we want to send to all of our community members essential takeaways and tidbits from the community. Obviously the best example would be a feature within the community but I’m wondering if anyone take content and shares it through other platforms like mailing lists or newsletters? If so, what information have your users found most helpful and how to reach all the users?thank you!
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