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SahraRegistered User

Tags in the ideas to the product board through the CC IntegrationNew Idea

Hi All, Our product team would like to send the tags that are available in the ideas to the product board through the integration. Anyone have a workaround or easy fix for this?

1 minute ago

sdrostgainsightcomGainsight Employee: ACE

Meetings & Office Hours

Tuesday US Admin Office Hours (CS Platform): May 21, 2024 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, May 21, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, May 21, 2024 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB

10 minutes ago

angela_domenichelliMVP

Gmail Plugin: Log to Timeline SearchNew Idea

If none of the emails match person records in Gainsight, the user is prompted to search for the correct Company/Relationship. This search does not allow characters like quotes for an exact match or asterisks for a wildcard. There are also a limited number of results available to select from and sometimes the correct record cannot be found. In a recent example, Campaign records were in the search of the gmail extension, but when the same characters are searched in the Gainsight application itself, none of these records appeared. Please update the gmail add-on search to mirror the search in the Gainsight c/r360 search so users can associate emails to the correct Timeline.

22 minutes ago

Ginanash99Registered User

Customer Communities (CC)

Timeline in and Existing report

In an existing report can we add the timeline notes?

59 minutes ago

revoteGolden Ruler

Customer Communities (CC)

Stretched avatars

This occurs here and in our community as well:

1 hour ago

cclementsShoshin

Customer Communities (CC)

Hide topic count in menu

Hey Community experts! 👋🏼 Is it possible to hide the ‘count’ of topics/articles in the main navigation dropdown menus? Use case: In order to free up some real estate in the main nav, we created a redirect to Product Updates within the Knowledge Base menu (retitled to Resources in our example). While this is a ‘real’ category created to achieve the redirect, it doesn’t and won’t have content, so in the dropdown view, it appears as 0 - not ideal. I’d love to hide the counts altogether but haven’t found where I can do this via control. Will I need custom CSS to do this? CC: @Julian @MeghanM @echen

1 hour ago

writer-samRegistered User

Product Experience (PX)

Any way to have a custom button have more than 1 action types?

Hi there,I’m using the v2 editor. I’d like to update a custom attribute when the Exit button is selected. Is there any way of doing this?Context:I need a way of differentiating between customers who have selected a custom button and those that have just selected the Exit button. Both are coming up as COMPLETED in the analytics. We would like to show a different engagement to users who have only selected Exit. The only way I can see of doing this is to use custom attributes and have the value in the 2nd engagement’s audience logic.TIA.PS. I can’t edit the question heading but would be interested to have solutions to that too as an alternative.

1 hour ago

2percent_jazzRegistered User

Customer Success (CS)

How can I fix formatting between salesforce long text fields and GS

We use the salesforce connector to pull in a description field from salesforce. it’s a long text and not a rich text field. The formatting is lost when we view the field in Gainsight. Anyone have a suggestion for a workaround. Support was responsive but not helpful on this one.

2 hours ago

Lena H.Veteran Rookie

Customer Communities (CC)

Do you use Email Campaign for Event Invitation? Lets discuss about the numbers for once off Mails!

Hi Community, In the last few weeks, we have invited Members to an onsite event, we selected the members who are based in this city and send them a once-off E-Mail Campaign. The response seems incredibly successful to me, especially compared to our Monthly Newsletter (Send out via Hubspot). Also the registrations through this mailing were excellent.I want to validate and compare the numbers now with other Communities. Similar to @revote’s Post: What numbers do you get in Segmented once off Mailings? @aluciani, @VarshaAhir you seem to use the tool. Also @KrisGoose, I have seen you are using the automated E-Mail Campaign and having great numbers there, congrats! Are you also using the once-off E-Mail Campaigns?We have sent the e-mail campaign from both our 2 Platforms and got numbers:Open Rate: 50-60% Click Rate: 13-15% The segmentation, sending it out to only members who are based in the City, seem to be the key driver of success in this case.Looking forward to exchanging here. :) Best,

2 hours ago

nampreetatsafeShoshin

Improve the workflow for Reported ContentNew Idea

The workflow for moderating Reported Content is confusing. In the Control Home > Contents > Reported Content queue we are currently experiencing the following workflow. I’ve included suggested opportunities for improvements in sub-bullets in bold:A topic (post/comment) is Reported The topic is added to the Reported Content moderation queue The topic is still visible to the public Expected: Add an admin option to hide topics/content that are reported, until it has been moderated. Moderators goes to Reported Content queue in Control Home, and selects the item(s) to moderate: If Moderators clicks Resolve, the topic remains published. In other words, “resolved” is the equivalent of approving the post as legitimate. If Moderators clicks Trash, the topic is sent to the Trash can, and the topic is unpublished. However, the topic remains in the Reported queue, until the moderator click Resolved. This isn't intuitive. Expected: Remove the “Resolve” button. The "Resolved" button is

3 hours ago

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Ginanash99Registered User

Customer Communities (CC)

Timeline in and Existing report

In an existing report can we add the timeline notes?

59 minutes ago

cclementsShoshin

Customer Communities (CC)

Hide topic count in menu

1 hour ago

writer-samRegistered User

Product Experience (PX)

Any way to have a custom button have more than 1 action types?

1 hour ago

2percent_jazzRegistered User

Customer Success (CS)

How can I fix formatting between salesforce long text fields and GS

2 hours ago

WayneVeteran Rookie

Customer Success (CS)

360 - Restrict Editing Low Volume Object (The entire Object not individual Fields)

I do not know when or understand why this change was made. Best guess someone was able to find was 5 months ago. Prior to this change in order to make records on a Low Volume object editable on a 360 you had to add the GSID of that Low Volume Object to a report. This gave the popup edit icon that allowed you to have end users edit records. Now, after some change, probably horizon change, the edit icon is always there. We have no control on if records should be edited or not. In this sreenshot you can see no GSID In this screenshot you can see the edit icons are there. Do I understand why this was probably changed? Yes, obviously it makes reports look ugly/extra effort just to add the GSID to make something editable. However, by you guys no longer making the GSID a requirement and allowing every Low Volume Object report to have the edit buttons you have removed capabilities we had before this change. We as admins no longer have the ability to remove the end users ability to editing Low

20 hours ago

cdonargoGainsight Community Manager

Customer Education (CE)

Gainsight Customer Education (CE) Office Hours: What do you want to learn about?

On Thursday, May 23rd, we’re beginning our Gainsight CE Office Hours series! Our first session will be a walkthrough and discussion on using Gainsight CE’s Learning Paths within your education program. If you haven’t signed up yet, do so here 😄 As we plan to run these Office Hours on a monthly basis, what topic would you like to learn about next? Comment below what features of the platform or around Customer Education in general you’re eager to hear Gainsight CE team cover over the next few months! 🔑

21 hours ago

lpiconeTeam Captain

Product Experience (PX)

Engagement Ids changes when in Draft mode

Hello,Went to add localization files to an engagement, forced into draft mode. Files kept returning an xliff error.After a few attempts, I downloaded a new xliff file - noticed that the engagementId between the original (pre-launch) and the launched (so now in draft mode) are not the same engagementIds. Stopped engagement, original files loaded without errors. Is this the expected behavior?

22 hours ago

katie.rayRegistered User

Customer Communities (CC)

Community Launch Ideas

Hey Team! We’re about to officially launch our new community and Im looking for examples (graphics, linkedin takeovers, etc) for launching the community! Thank you!

1 day ago

mcookseyShoshin

Customer Communities (CC)

How do you manage your moderation queue?

Curious to know how other admins manage their moderation queue in the admin portion of the site.When you read an item -- or manually mark it as “read” -- it seems to disappear from the queue (at least until a new comment comes in). I’d like to maintain a zero moderation queue list, and I am curious if others do this, and what the most efficient way is to work in the moderation overview section.

1 day ago

renee_cRegistered User

Customer Success (CS)

How are you measuring Executive Engagement or Sponsorship between your Exec and Customer's execs?

We’ve launched an Executive Sponsor program where many of our Exec leaders are assigned to accounts and we have a programmatic approach outlined. I’m seeking best practices on how best to manage and report on this program. I’d like to hear from others. Are you tracking this via a CTA? Somewhere else? What have you learned as you launched a similar program. Are you tracking any of these? Other metrics?Do we have the right exec contact at the customer? Has our internal exec sponsor made contact? Are both attending EBR? What impact is this engagement having on renewals, upsells, advocacy?

1 day ago

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Tags in the ideas to the product board through the CC IntegrationNew Idea

Gmail Plugin: Log to Timeline SearchNew Idea

Improve the workflow for Reported ContentNew Idea

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