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Randomized A/B Testing in Journey Orchestrator.Parked

Is there any plans for creating a truly randomized A/B testing feature in Journey Orchestrator? I’ve seen numerous work around posts, but the issue is that it’s not really random. Any thing you manually build is going to be random for your first send, but the next time you use the logic, it’s no longer random. This makes it difficult to test out things like Subject lines, content, email variants because the same set of people are always getting the same content. It would be an amazing feature to just be able to set this up using the new Journey Orchestrator tool with a icon that lets you drag and drop an a/b test step right before an email step.

12 minutes ago

heather_hansenGrand Slammer

Automated Way to Pause Email Sends for HolidaysDiscovery

I’m on a demo with another software, and they have a setting area where you can enter holidays and specify that you want to skip email sends during those time periods - even down to specify them per group (I.e. you could do location). Would love to see something like this available OOTB in JO. (Maybe also a solution for stopping weekend sends on this post: Screenshot of what it looks like:

14 minutes ago

dstokowskiGainsight Employee: ACE

All About Pulse

At Pulse 2024 Join Kat Kenny and Denise Stokowski for our discussion about the partnership between CS and Product

Kat Kenny and I will be sharing what we do here at Gainsight to stay closely connected and collaborating between CS and Product. And, of course, we’ll sprinkle in some of how we leverage Gainsight products to do that. We won’t only talk about our products I promise! We’ll cover our processes, learnings and ways we continue to evolve that partnership

1 hour ago

romihacheAll Star

Time zones - Feature parity needed between Rules Engine and Data DesignerNew Idea

Time zones management is very different between Rules Engine and Data Designer. Couldn’t be standardized, and use the same, simplified, Rules Engine UI?There are some minor naming differences, but the dropdown is the main difference (pain point) between the two: In Data Designer we have a very long dropdown list; it s possible to type into the search bar with a Basic Scheduler, but not when using Cron Expressions.In Rules Engine, is possible to type and both schedule types behave the same way:

1 hour ago

boblondonRegistered User

All About Pulse

Pulse Workshop: Curiosity Charms the Customer - and Drives Valuable AI Outputs

I’m excited to deliver my workshop Wednesday morning (Track 9) to share how Radically Authentic Discovery turns your customer conversations into goldmines for identifying hidden opportunities - or risks - using AI.Here’s the scoop:The typical CS "check the box" meeting, including many QBRs, doesn't give customers the space to engage on what's most important to them. So we're missing the golden opportunity to uncover critical insights on their top priorities, challenges, and outcomes. Unfortunately that also means we're not giving our AI tools the richest possible data set to produce game-changing insights across the customer base, like more accurate churn risk and drivers and customer health scores - and product innovations, product-market fit, and competitive landscape, In this immersive workshop, I’ll share an actual customer conversation so you can:Witness how much the customer opens up about their strategic priorities and the competitive landscape. Test your listening skills as yo

1 hour ago

pranaykundarapuGainsight Employee: Shoshin

Enhancing Renewal Center Functionality: Streamlining CSM Input for Action CardsNew Idea

Hello Team,As per the current functionality for the action cards in renewal center we need manually add the inputs for csm.Our valued customer relies on the Renewal Center to receive action cards that highlight customers nearing renewal each quarter, simplifying the opportunity creation process. With approximately 100 opportunities handled per quarter, there's a clear need to optimize efficiency as this number continues to grow.To address this, we propose implementing automated mapping or introducing a column displaying respective CSM names. This enhancement would significantly reduce manual effort and ensure clear ownership identification for smoother operations. Please check and consider this request to add the required functionality as requested by customer.

2 hours ago

dayn.johnsonAll Star

New Dynamic JO Should Have Multiple Queries (just like older advanced JO)Discovery

This idea is very similar to this post by @alizee made during the beta period for the new dynamic JO.As the title says, there is a very popular use case for having multiple queries within a single JO program: multiple queries allow us to have a much higher level of control over the time different audiences are brought into a program, without having to calculate and rely on wait steps (and trust them not to misfire).Most of our programs in the advanced JO have multiple queries (usually three): Americas, EMEA, and APJ. We use the Global Region field to determine the send time for those recipients, as neither a timezone field nor a billing country are reliable methods of determining when to send an email, and having a CSM emailing a client in the middle of the night doesn’t lend to the idea that the CSM is emailing them.We also have some programs where we have slightly different audiences (standard support clients, premium support clients) receiving monthly check-in emails, and each of th

2 hours ago

SebastianGainsight Product Manager

Groups

Invite users to groups using invite linksTutorial

What are group invite links:Invite links are an easy way to invite users to groups.Any end user who clicks on a group invite link will automatically become a member of the group without having to click "Join" (public groups) or "Request to join" (private groups). For private groups, the invite links allow the applicant to bypass community manager approval. End users automatically become group members, once they click on the join link. When to use group invite links:Invite links are available for public and private groups. You should use invite links if you aim to get as many members as possible to join your groups. We do NOT recommend using invite links for groups containing sensitive information. Invite links should be used for groups that are interests, role or location based (for ex: Amsterdam group, Designers groups). Where get to the invite link:Go on the Group detail page in Control Click "Invite members" on the top right Copy the invite linkYou can now share this link with anyo

72020

2 hours ago

FMEEvangelistVeteran Rookie

Customer Communities (CC)

Subscriptions and Email Frequency

Hi folks. I wanted to ask if there are limits on the number of emails sent out for a particular question on the community.For example, a colleague of mine subscribed to a post. When he checked his email later, he had an email alerting him to a new response.He clicked on the link to View Post and saw there were actually 7 responses.So is there a reason that he didn’t get 7 emails?We want to make sure our support staff are up-to-date on community forums, and I’m not sure what the logic is about when emails are sent out.Any thoughts appreciated,Mark

4 hours ago

baji_bathulaGainsight Employee: Veteran Rookie

Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 14/05/2024

This thread is for the Admin Office Hours session for Tuesday May 14th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 In

7 hours ago

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dstokowskiGainsight Employee: ACE

All About Pulse

At Pulse 2024 Join Kat Kenny and Denise Stokowski for our discussion about the partnership between CS and Product

1 hour ago

FMEEvangelistVeteran Rookie

Customer Communities (CC)

Subscriptions and Email Frequency

4 hours ago

jivanovaVeteran Rookie

Customer Success (CS)

Customize User Profile in Gainsight CS

We would like to enable our CSMs to add some custom fields on their profile, ie title, links, etc. to be then used as tokens in email templates. Is there a way to customize what fields are displayed/edited on the user profile in Gainsight CS (not Community)?As an admin I can edit the user profile and add the custom info manually but obviously I do not want to grant the same user access to all CSMs. The only workaround I found is a report out of a new low volume custom object where the fields are editable. I’d have to duplicate the user object more or less to achieve this.

13 hours ago

katie.rayRegistered User

Customer Communities (CC)

Community Launch Ideas

Hey Team! We’re about to officially launch our new community and Im looking for examples (graphics, linkedin takeovers, etc) for launching the community! Thank you!

17 hours ago

OlyaRegistered User

Customer Success (CS)

Restrict editing low volume objects

We have low volume object but only full admins should be able to edit it. It’s low volume so we able to join it with our other low volume object. Is it possible to restrict editing custom low volume objects?

21 hours ago

WayneVeteran Rookie

Customer Success (CS)

360 - Restrict Editing Low Volume Object (The entire Object not individual Fields)

I do not know when or understand why this change was made. Best guess someone was able to find was 5 months ago. Prior to this change in order to make records on a Low Volume object editable on a 360 you had to add the GSID of that Low Volume Object to a report. This gave the popup edit icon that allowed you to have end users edit records. Now, after some change, probably horizon change, the edit icon is always there. We have no control on if records should be edited or not. In this sreenshot you can see no GSID In this screenshot you can see the edit icons are there. Do I understand why this was probably changed? Yes, obviously it makes reports look ugly/extra effort just to add the GSID to make something editable. However, by you guys no longer making the GSID a requirement and allowing every Low Volume Object report to have the edit buttons you have removed capabilities we had before this change. We as admins no longer have the ability to remove the end users ability to editing Low

21 hours ago

Lena H.Veteran Rookie

Customer Communities (CC)

Is there a workaround to move comments out of a product Update?

Hi,We currently have one topic in our community which we would like to escalate to the next level so it reaches our Product Team. Members are commenting EVERYWHERE the theme pops up. In order to keep an overview and being able to work on the feedback, we have clustered the different aspects the comments are mostly focusing on. We have channeled the feedback in 4 Main Threads and will merge them into ideas so that our Product Teams can work with it in Ideation.Challenge: We have a few comments on several aspects in a Product Update which we would like to add to those 4 main Threads, depending on the topic. Is there some way to do this? I am aware that this isn’t possible directly, I already voted for @DannyPancratz idea: Best,Lena

1 day ago

Thomas DeelyRegistered User

Customer Communities (CC)

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Spotlight

Randomized A/B Testing in Journey Orchestrator.Parked

Automated Way to Pause Email Sends for HolidaysDiscovery

Time zones - Feature parity needed between Rules Engine and Data DesignerNew Idea

Enhancing Renewal Center Functionality: Streamlining CSM Input for Action CardsNew Idea

New Dynamic JO Should Have Multiple Queries (just like older advanced JO)Discovery

Invite users to groups using invite linksTutorial

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