WEBINAR: How TomTom leverages user-generated content to improve its products

  • 31 August 2017
  • 2 replies

Userlevel 4
Today, at 3.30 PM CEST, TomTom community manager @Julian Lindhorst will talk about how TomTom..

- Achieves 25% call deflection and helps customers more effectively.
- Leverages customer feedback to improve product-market fit.
- Directs more traffic to its online store.

We hope you can join us for the webinar! Follow this link to sign up. Can't make it on time? Register anyway and receive the recording and a new case study about TomTom afterwards.

2 replies

Userlevel 4
Loved it, really good job on @Julian's part and a recommendation to watch for everyone interested in getting the most out of the post field analysis feature. ☝
Userlevel 7
Badge +3
This was great, generated so many ideas for our community (even though we are still small in comparison), there are so many things you can do or look at whatever size your community is.

I particularly liked the reporting and use of post fields to help with this. 🙂 Definitely looking at what we can do here.

Thanks @Julian