TL;DR: we released the ability to view the details of a topic when you click a topic in the conversational widget / the in-page widget. Your users can view community content without having to leave the page they're on.ย
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When youโre trying to work out how a new software feature works; when youโre shopping online and need advice; when youโre on a support page trying to resolve a niche problem: why should you have to go to a different page to find helpful information?
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Having your flow interrupted is frustrating. Switching context is frustrating.
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We want to minimise the risk of your customers becoming frustrated when they need to find help.
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As of today, through the embeddable widgets, your website visitors can now seamlessly view answers to questions and relevant articles & conversations from the community. Best part? They donโt have to leave the page theyโre on. When someone clicks a topic in either of the embeddable widgets, theyโll instantly see the details of the topic in the conversational widget.
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Anyone who reads these topics can also anonymously provide feedback on the helpfulness of the content. In the future, we plan to make this data available to you through a dashboard in Control, to give you actionable insights on how your content performs: on both your community and external locations (through the embeddable widgets).
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What exactly is available?
- When your website visitors click a topic in the conversational widget, they can now view the details of the topic without having to leave the page theyโre currently on (the same applies if they click a topic in the in-page widget!).
- Your website visitors can now anonymously provide feedback on whether they found a topic helpful or not in the embeddable widgets. This data is not yet available through any dashboards in Control.
Take a look at some GIFs to see this new feature in action.
Viewing an answered question in the conversational widget and rating how helpful it was
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More GIFs:ย
Viewing an article in the conversational widget
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Clicking a topic in the in-page widget opens in the conversational widget
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Like what you see? Check out how to get started with the conversational widgetย and the in-page widget.
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Need more details? Check out the Embeddable Widgets General FAQ.
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Share your feedback/questions!ย
Let us know what you think of this new feature - the team would love to hear your questions, opinions, observations, criticism, and (letโs not forget) any positive comments.