A former colleague of mine recently shared an interesting article with me on the topic of machine learning & AI in a community & support context.
I’d like to share it here, too, and thus start engaging in an ongoing conversation where all of us have the opportunity to find & share relevant content worthwhile reading.
So, without further a do, I’ll start with this:
What articles - or books - have you come across recently that were relevant to your job? Are you subscribed to any blogs, newsletters, podcasts (you name the format) to keep up to speed on what’s happening in the professional Community & Customer Support world?