Welcome to Gainsight's GameChanger Community

Recently active
Categories
Help others

SudhanshuGainsight Employee: Team Captain

Getting Started with Custom Pages

Custom pages are separate pages that can be created and linked to from anywhere. For example, link to persona pages from the homepage using quick links or add a link to the custom page in the mega menu. Custom pages are not included in any section or topic. Instead, they have their own URLs that you can use to direct users to. When you create a new page, you can give it a unique URL.Custom pages can be created from scratch and linked to anywhere in your customer hub or any other web page or application. You can, for example, use custom pages to create unique landing pages for your customer hub or even new pages to embed content from sources other than inSided.Creating a Custom PageYou can create a custom page from the control environment under Platform. In your control environment, click Platform in the sidebar and select Custom Pages. Click Add Page in the top-right corner. Add Name, URL slug, visibility permissions and SEO metadata. The URL of a custom page follows this pattern

106113

10 minutes ago

baji_bathulaGainsight Employee: Veteran Rookie

Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 16/05/2024

This thread is for the Admin Office Hours session for Thursday May 16th,2024. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore.Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India +91 224 879 8012 India +91 226 480 2722 India +91 22 71 279 525 India +91 406 480 2722 Ind

24 minutes ago

link_blackGainsight Employee: MVP

Product Experience (PX)

Tip of the Week: The in-app NPS gift that keeps on giving

The majority of our Gainsight customers implement rolling NPS Surveys ( and other Survey types too) as part of the planned digital "lifecycle" for their users. As you know, these Surveys are used to collect critical feedback on your relationships, products, and/or services, but even more importantly to identify risks early and often so that these can be handled quickly to prevent customer frustration and even more importantly customer churn. Setting up and launching an in-app NPS Survey with Gainsight PX is quick and pretty easy, plus will generate more views and responses than any traditional email-led Survey campaign. Once your team has created and customized your amazing NPS Survey in PX, they can then use simple Engagement Audience Logic to target the right users, at the right time, and in the right place during their product journey. For example, the Engagement Audience Logic below targets active users to see the first NPS Survey when their signUpDate is more than 90 days ago,

4 hours ago

revathimenonGainsight Community Manager

All About Pulse

Ready to fire up the stage at Pulse US 2024? Drop Your Session Teaser! 📣"

Hello Pulse family,Celebrating more than ten years of unparalleled insights, innovation, and community, Pulse 2024 is back!Our speakers are crafting something truly extraordinary for their sessions, and what better way to ramp up the excitement than by getting a sneak peek into the incredible insights they’ll share! Call for all speakers to:Register on this community if you don’t have a profile yet. Make sure to jazz up your profile with all your imp details & your favorite headshot. 📸 If you already had an earlier profile you can't remember, let us know at community@gainsight.com and we’ll look it up, and update your email address with the latest. Login and give us a glimpse into your session. We’d love to get a teaser to what we’ll be learning & discussing in your session - this will be equally exciting those who are attending in-person as well as those who can’t. You can do that by starting a new discussion here.For example, this is how @seth intro’d his session last year

33520

5 hours ago

brittany.minnehanRegistered User

All About Pulse

Mouseketeer to Ken

Join me tomorrow to find what Ryan Gosling and CSQLs have in common during my session “How to Tap Into Your CSMs’ Natural Ability to Drive New Revenue Streams”. You’ll leave knowing you have the KENERGY to drive pipeline by leveraging your CSM teams!

5 hours ago

Wilder-ClariVeteran Rookie

Customer Communities (CC)

Edit the name of a tag

How do I change the name of a public facing tags….For example, if we have a tag that says ‘product’ and I want to change “Public”, how do I do this?Thank you

5 hours ago

SebastianGainsight Product Manager

Customer Communities (CC)

How do you use Generative AI as a community manager?

The title says it all :) Very curious to learn how you currently use AI and which benefits it brings, both to you, your team and to your users.

6 hours ago

fiona.auRegistered User

Welcome

Community News

357 topics
1120 Replies

Discuss Gainsight Products

Customer Success (CS)

4753 topics
15021 Replies

Product Experience (PX)

645 topics
1306 Replies

Customer Communities (CC)

1710 topics
5932 Replies

Customer Education (CE)

20 topics
14 Replies

Share Industry Perspectives

Deliver Customer Success

633 topics
1641 Replies

Drive Product Adoption

89 topics
124 Replies

Build Communities

275 topics
739 Replies

Foster Learning & Education

2 topics
1 Reply

All About Pulse

164 topics
686 Replies

Meetings and Trainings

Get access to a world of insights with trainings, webinars, roundtables, and more

Meetings & Office Hours

1299 topics
3970 Replies

Training & Certification

92 topics
161 Replies

Archive

This section contains archived community content

Archived content

464 topics
1780 Replies

jillian.bejtlichShoshin

Customer Communities (CC)

Quick Links Widget - 4 Across?

I think I’ve tried every change I can think of but just can’t get my Quick Links widget to do 4 across like Gainsight has on their home page here: I can only get 3 across (with 3) or double stacked rows of 2.What am I missing?

8 hours ago

StuartAll Star

Customer Success (CS)

CS CSQLs to SFDC Leads - is it possible to add additional fields to push to SFDC?

Hi folks, We’re looking to deploy CSQLs syncing to the Lead object in SFDC. Lead records in our Salesforce instance require certain fields to be populated to pass validation. The payload is currently only passing the following fields:Company Description Email First Name Last Name LeadContact LeadStatus SourceIs it possible to add additional fields to be synced? I’m unable to find a way, either in table view or detail view, to add the fields we require to sync to SFDC. I’m hoping there is functionality I just can’t see, rather than having to store the leads as GS Leads only then configuring a separate rule to push to SFDC. Appreciate any insight folks have! Thanks, Stuart

13 hours ago

Hannah BaileyTeam Captain

Customer Communities (CC)

Draft Events - where to access them?

Hey! Love that we can save events as drafts, but having a hard time trying to find those drafts after saving. I saved the draft, went back into events page and not see it. And there are not filters to add to only show “draft” events. How do i access “draft events?”

1 day ago

taylorfrissRegistered User

Customer Success (CS)

Can you pull User Login History from the Gainsight API?

We would like to pull User Login History or at least Last Login Date from the Gainsight API, to facilitate internal reporting. There are things in G360 that aren’t calculated how we want them to be and we would like to centralize our software adoption reporting internally.

1 day ago

mcookseyShoshin

Customer Communities (CC)

How do you manage your moderation queue?

Curious to know how other admins manage their moderation queue in the admin portion of the site.When you read an item -- or manually mark it as “read” -- it seems to disappear from the queue (at least until a new comment comes in). I’d like to maintain a zero moderation queue list, and I am curious if others do this, and what the most efficient way is to work in the moderation overview section.

1 day ago

grindrodeRegistered User

Product Experience (PX)

NPS Surveys and how are people using them to get the best response rate?

Here is IRIS we would love to start sending NPS surveys via Gainsight so any information from anyone using these on how they do this to get the best response rate would be much appreciated :). Things like at what point in the user journey does the survey pop up, and is a user able to dismiss and look at the survey later and also can it be pinned (not dismissed) until a user selects the score (other feedback could be optional...) and average response rates that you have seen.Thanks in advance!

1 day ago

Gabmorris36Gainsight Community new member

Customer Success (CS)

Sending email using JO to an EMAIL DISTRO LIST

I am wanting to send a comm to a few email Distribution Lists, where groups of people receive emails using just one address. Is this something JO has the capability of doing? Ex. Send to: abc@test.com (put as participant) Received By: a@test.com, b@test.com, c@test.com, etc. Thanks!Gab

1 day ago

dstokowskiGainsight Employee: ACE

All About Pulse

At Pulse 2024 Join Kat Kenny and Denise Stokowski for our discussion about the partnership between CS and Product

Kat Kenny and I will be sharing what we do here at Gainsight to stay closely connected and collaborating between CS and Product. And, of course, we’ll sprinkle in some of how we leverage Gainsight products to do that. We won’t only talk about our products I promise! We’ll cover our processes, learnings and ways we continue to evolve that partnership

1 day ago

jivanovaVeteran Rookie

Customer Success (CS)

Customize User Profile in Gainsight CS

We would like to enable our CSMs to add some custom fields on their profile, ie title, links, etc. to be then used as tokens in email templates. Is there a way to customize what fields are displayed/edited on the user profile in Gainsight CS (not Community)?As an admin I can edit the user profile and add the custom info manually but obviously I do not want to grant the same user access to all CSMs. The only workaround I found is a report out of a new low volume custom object where the fields are editable. I’d have to duplicate the user object more or less to achieve this.

2 days ago

katie.rayRegistered User

Customer Communities (CC)

Community Launch Ideas

Hey Team! We’re about to officially launch our new community and Im looking for examples (graphics, linkedin takeovers, etc) for launching the community! Thank you!

2 days ago

Customers changing the game

It's a new week! This list will populate as soon as we have a few more activities.

Show full leaderboard

It's a new week! This list will populate as soon as we have a few more activities.

Show full leaderboard

Gainsight Events

Gainsters changing the game

Show full leaderboard

Ongoing GameChanger programs

zach_davishas earned the badge Pulse 2024 Attendee
Yoerihas earned the badge Pulse 2024 Attendee
Wihowardhas earned the badge Pulse 2024 Attendee
william.davisonhas earned the badge Pulse 2024 Attendee
wendy.pattersonhas earned the badge Pulse 2024 Attendee

Show all badges

Here for a Gainsight Product?

Ask questions, find answers, share product ideas and collaborate with our community of Gainsight customers

Here for Inspiration?

Explore, discover and share industry best practices, case studies and inspiration

Spotlight

Add section for files/attachments in groupsOpen

Time delay in engagementsNew Idea

Deduct points when topic or reply is removedOpen

Customers changing the game

Gainsight Events

Gainsters changing the game

Ongoing GameChanger programs

Sign up

Welcome to the Gainsight Community

Scanning file for viruses.

This file cannot be downloaded