Ran into an issue and need help? We are there for you! Please find our contact details as well as our SLA below.
Before you contact support
Sometimes support is unable to help you or answer your question, they might not be responsible or are not the ideal contact for certain types of questions. Here a quick checklist of things which we think might help you before checking with support:
Best practices in using the inSided platform
If your question is about setting up the platform or how to use a feature the best way, then the community probably is the better place for your question. Check out our Knowledgebase, or crowd source from our team or your peers and Ask your question here.
Issues caused by Third-Party scripts
We sometimes receive bug reports which are caused by a script that has been added/changed by you or your colleagues before. If you know that you have changed something before, see if it helps when you disable the Third-Party script. Of course you can still ask us for help if you do not know any further. ;)
Ticket Submission
There are two locations you can submit a ticket to our support team.
This is a gated page for customers only, so you will need to log in in order to submit a ticket.
You can find out more about this specific page here.
You will need to additionally register here. This is also the go to location to track and manage all of your tickets no matter from where you submit them.
Status incident page: http://status.insided.com/
- We highly recommend subscribing to our status page. You will then receive email notifications if there is a service interruption, critical issue or any kind of scheduled platform maintenance.
Service level agreement
The service level agreement can be found here (& attached to this post).
Last updated: January 22, 2024
