I just found out, by chance, that inSided deployed a new function. We couldn't test this new function before on our Staging Environment and because of that this function doesn't work correctly on our Live Environment now. This is not acceptable.
(I'm referring to the new function that, while creating a new topic, a list of related topics is shown. On our community two phrases don't work (anymore), and now I don't have a chance to fix it before any user sees it. This makes our company look bad because it looks like we aren't capable of writing the correct labels.)
My expectation is:
If inSided is doing the usual maintenance, I don't expect a notification before. If inSided is deploying major fixes to issues, I expect to test it beforehand on our Staging environment, before it gets deployed. If inSided is deploying new functions, then I expect to test it beforehand on our Staging environment in order to give feedback and report bugs, before it gets deployed on our Live environment.