Question

HMTL editing bug

  • 18 November 2020
  • 5 replies
  • 56 views

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The tool to change the hmtl code on ‘email templates’ is driving me crazy. There are two main issues with it that make my life quite difficult:

  1. Often times it freezes and it doesn’t let me choose a specific line or word, making it almost impossible to edit. Basically when I try to edit some piece of code but the cursor goes to 2 lines above :disappointed_relieved:

     

  2. When I copy-paste a piece of code I never get the same text :fearful: It only pastes half of it or a random section. 

I don’t know if this is happening to more folks using the platform, but it’s making email editing very challenging. 

 


5 replies

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Hi @Gabolino, Our apologies for the delayed reply on your question! We have not encountered the behaviour you described, but we can definitely look into this together. I will escalate your question to our support team and they will get in contact with you to figure out what’s causing this unpleasant experience. 

Userlevel 2
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Hi @Gabolino, Our apologies for the delayed reply on your question! We have not encountered the behaviour you described, but we can definitely look into this together. I will escalate your question to our support team and they will get in contact with you to figure out what’s causing this unpleasant experience. 

 

Hi Cristina, here’s a video where it shows the issue (also happening on HMTL widgets)

https://share.getcloudapp.com/eDuwL9W9

Also happening to my colleagues > we all work with MacBook Air. 

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Also, appreciate if someone could edit the title of my thread to “HMTL editing bug”. 

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This is really helpful, thank you for the video! We’ll follow up with you shortly from our support email address. 

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Cheers, thanks @Cristina 

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