Gamification, activation & super users
Help your members reach their maximum potential
- 109 Topics
- 305 Replies
If you missed the webinar between Gong and inSided, below is a recap of 5 engagement hacks that Gong is using: Watch the webinar! Revenue Rockstars: Keep in mind, you do not have to launch a full super user program. Test the waters first and see how highlighting your rockstar customers will boost engagement. Gong Labs DIY:We are repurposing marketing content, allowing users to take their learnings a step further with knowledge that is only available in the community. Networking with Meetsy:We asked our users what they want from the community and they would like to connect with like-minded sales leaders within their segment - this pairs them 1:1 weekly automagically. We feature Meetsy on our community homepage within a featured article. These users can share insights and best practices with each other. Ask me Anythings:Ask me anythings can come in many shapes and sizes. We’re trying to understand what works for our users. Think about how you can leverage ask me anythings with discu
Hi everyoneJust wondering if anyone else’s community is reporting any issues with email notifications?We've been informed by some of our superusers that they've stopped receiving emails notifications to new replies in topics they're following/favourited.It appears as though this is a recent development. Could it be linked to the small release to fix the order of replies in the favourites page? I believe this happened at the end of last week.(They've checked that their notification settings are correct.)
Hi all! Calling all friends who have a champions program! Would love your insight! We’re heading towards the end of our first year of having Champions in our Community and are planning metrics for next year as we build out program more. As this is our first year and I’m having trouble finding data for this, does anyone else run a similar VIP program and can help shed some light on this? I used a typical customer retention rate formula, but as our Champions aren’t purchasing product and we only have 9 members total, the answer was far too high. I figured we can count on our VIP members who were active in our Community before our program started would be likely to return and count in our retention data….Any thoughts folks? Thanks!
Is there a way to give badges to users based on how many times they have logged into the community? I’m setting up our gamification and was thinking about rewarding users based off the number of times they have logged into our community, but I’m not sure how to do it or if it’s even possible. Also, any input as to what has worked for your community in regards to gamification would be greatly appreciated!
Hi all! Throwing a virtual event for our most engaged users and I’m wondering if we would have more success throwing it during the work day or at 5 PM etc (after the work day). It’s a networking & strategy sharing session if that helps! Thanks, looking forward to your advice!
Looking to learn from Community Manager friends what has worked for you to keep internal folks: PMs, Documentation, Support, Engineers motivated to keep supporting the Community?Employee leaderboard and badges are the first gear, but what have you done beyond? What carrots seem to have worked to make Community engagement by non-Customers, not feel like a burdenSpotlighting in newsletters? Physical RnR, Monetary rewards? Made Community engagement part of team KRAs?Also what is the best way you extract that monthly data per team, role, group?
Last week we introduced the Leaderboard feature to our community. Other than a lot of feedback, one user drew attention to something that may be a bug or oversight.On the full leaderboard, badges are also shown. We have multiple users however who do not want to have their earned badges shown on their profile or anywhere on the community. Unfortunately, the full leaderboard does not respect this preference and shows badges regardless of the users setting for badges.Would it be possible to make it so badges aren't shown on the full leaderboard, if a user chose to not display their badges?
Hi all! So we have recently Community Champions Program. This is a program that asks specific users/partners to take a special role in the Community. They contribute a specific amount of replies and content to the Community as well as offer feedback or participate in another role of our Customer Education org at large. We have a specific article announcing our Champions program, a specific page consolidating all of our Champions and their bios and have bi-weekly articles we post in our Community written by our Champions. Wondering if there is any other way we can promote our Champions and give them more love/visibility? Thanks all!
Hi, our enablement organization is rolling out Credly digital badging for our certifications. Is there any way to post a badge with metadata included (hyperlink back to a Credly profile) or just the static visual?Has anyone else done anything with open badging standards?I can provide more details if that would help. Our certification events aren’t super-dynamic so we aren’t looking for a full integration at this stage. Thanks!
Hi there!I’m hoping to find some inspo around how to launch and structure our company’s beta program on Insided. Beta groups to date have been run differently depending on the product manager and nothing is streamlined (great opportunity to make an impact and streamline!)This is also a great opportunity to build buy-in and prove the value of our community to our product team. Is anyone willing to share how they structured their first beta group?
We all know that SSO is great. it allows smoother, quicker ways for visitors to sign up. It’s a clear win win. However, life isn’t always that simple. There’s some work that has to happen before a SSO option is possible. Getting that work prioritised needs a business case. That’s where you community professionals come in… Do you have data to support the value that SSO delivers? Activation funnel improvements, volume of new questions, ROI, return visitors, engagement etc
Gang, I have an idea that I have no idea how to execute. Can you help?I always find gamification to be a little bit lacklustre. Points are, ultimately, meaningless and badges are a nice point of pride but, again, they don’t do anything. I’ve even had feedback from members to say that they’re more annoying than useful.Buuuuuut….What if there was a third system informed by the points and badges system, designed to encourage intense progression across the community user journey and reward very specific behaviours?💪 ENTER POWER-UPS 💪Power-ups work like this:A Community member does something amazing. As they do. They submit an incredible guide, write some thought-leadership or set up a networking discussion. Once that post reaches a certain number of likes or replies, they earn a power-up! The power-up gives them a one-shot dose of something amazing and useful. It might be a ticket to an industry event, a month of an upgraded product tier or even a 30 minute call with a thought-leader in
We have a custom integration that listens to the group membership Webhooks to sync to other applications for reporting and marketing. We recently needed to list all members and run a re-sync and couldn’t due to the API not supporting groups, nor group membership operations. I would love to see this added!
Hi folks, I’m trying out a new “game” with users to drive engagement.I want to post a puzzle and use the answer as a keyword clue to find a topic that we’ve “hidden” somewhere, which is what I want them to engage with, and then offer a small prize. (Seems roundabout but I think it might work for our audience.)The problem is, for a “hidden” topic to remain hidden until I’m ready to release the clue, I need to bury it in the feed or hide it somehow, at least until the first user finds it. (It would also be good if I can avoid the “new topic” email trigger for this one, but that may not be possible...)I tried creating a fake user and some boring decoy text for the preview in the feed, but then our discerning superusers flagged it as spam.Now I’m wondering if I can trash the topic to get it out of the feed and then restore it a few days later and it will go back to its original time stamp (before the more recent activity feed)?Or any other hacks that might help here... Thanks :D
[i]In the course of our inSpired Innovation Lab we hosted a series of roundtables. This topic includes the notes which were taken during our round table around Gamification. It included participants from Sonos, Simyo, Ziggo, Eneco, Consumentenbond and from Kindertelefoon. Below you can find all the notes.[/i] [img]abfecc6f-c3ef-45eb-8b38-916af1f0cf2d.png[/img] [b]Badges[/b] While the [url=https://forum.simyo.nl/]Simyo community[/url] gives out Badges for many actions, Angela mentioned that only their superusers seem to be interested in Badges. Ronald (from [url=https://community.ziggo.nl]Ziggo[/url]) added that Badges should be focussed more on expertise. They hand out Badges when e.g. a user has posted 100 solutions, to show that they are truly knowledgeable users around a certain topic. There seem to be two different approaches to applying Badges: [list] [*]Focussed on general activity, a Badge can be giving simply for being active (commenting, starting topics) [*]Focussed
Full names are the real identifier of a person, and not the username.To deliver a more ‘human’ experience, could we resolve Full names against users against their activities, leaderboards and bring the @mention Full Name approach, LinkedIn style because no one really memorises usernames to loop in the person.This goes hand in hand with the User search initiative. This idea is more about making Full Names a display priority across the UI, over usernames as it is currently.And yes, on a separate discussion/Idea I’ll request the username field to not accept spaces in the username.
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