The Future of Digital Engagement: Leveraging Community and Customer Success


Userlevel 4
Badge +1

Earlier in the week I had the pleasure of being part of a discussion on The Future of Digital Engagement: Leveraging Community and Customer Success with Lane Holt from Gainsight.

Here is the location of the recording for those of you who would be interested.

https://info.gainsight.com/FutureDigitalEngagementLeveragingCommunityandCS-webinar.html

We touched on;

  • Ideas for alignment between teams to create a cohesive narrative and high-touch feel for customers without burning out CSMs
  • How to encourage engagement from customers
  • Thoughts on how a community hub can help scale your CS offering without impacting service

Happy to hear your feedback and take any further questions.


0 replies

Be the first to reply!

Reply