We have a first world problem on out community. A lot of replies are unreadable beacause users don't always understand how to use the quote function. So things get really messy...
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Is there anything we can do to make it so only one level (the last one) is copied to the WYSIWYG editor/reply box (or any other fancy name for that box 
)?
+5
We had this problem shortly after our launch and so we used the phrasing tool to adjust it back to just “Quote” (we had changed it to “quote and reply.”
I suspect that the issue is they don’t see any intuitive way to reply. I find this box to be unhelpful / counterproductive, as it buries the WYSIWYG widget for crafting your reply.
So our other solution was to use CSS to hide that box and move the reply box up. Details in this thread:
Once I did that, I politely “corrected” the behavior through the lens of the UX improvement:
https://community.unqork.com/product-updates/easier-replies-on-community-hub-9620
It didn’t end it, but it was reduced dramatically.
+5
I did some UX research for an “improved real time experience” a few months back and was very happy with the direction of the design concepts. So I think at some point the UX will help this out big time; I’m pretty sure I spoke to the challenges in this thread (quotes used too much; unintuitive replies) when I talked to them.
It’s a pretty big overhaul and not specifically called out the road map to my knowledge, so I’d guess a year from now at the earliest.
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