In the videos listed below, Rogier shares community benchmark metrics from 18 telcos and explains where the true business value lies within telco communities. Or read his article about this.
Learn what role a community plays in enhancing your customer journey.
Learn how a community adds to the pre purchase phase in the customer journey, which we call conversational commerce.
Learn how a community adds to the post purchase phase in the customer journey, which we call conversational service.
Enjoy the videos! We love to discuss your findings, don't hesitate to share your thoughts!
Must see - Interesting videos with benchmark results from 18 Telco communities
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