I may have done this wrong, but I made some changes recently, changing the primary role of former colleagues to ‘registered user’ thus making sure the only people with back end permissions where the current community team.
These colleagues all have a custom ‘Retired Moderator’ role attached, which I’ve set so that it’s clear their posts were once from company staff.
The issue now is that they’re included in the points leaderboard. It seems to be based on primary role, and I can’t find an option in the custom role or rank to exclude members from points.
Anything I’ve missed?
Best answer by Anonymous
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