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Blastoise186Super user

posted in Lounge area

A new and improved inSpired Community Employee Leaderboard has arrived!

Hey there!I’ve been chatting with @Kenneth recently, and we’ve come up with an ingenious idea as to how to massively upgrade the Employee Leaderboard here on inSpired. I had a friend of mine called Pilar Loof help out with figuring out the weird coding stuff, as I’m hopeless with HTML, JS, CSS and PHP.But after loads of work, here’s the masterpiece that we’ve come up with. What do you think?I think it really shows how much progress old @daniel.boon has made here in recent weeks, given that the evil Count @Julian has finally been toppled at long last. It’s only a prototype right now, but I’d say it’s already a massive upgrade over the regular leaderboard. And it also has the advantage of not accidentally throwing regular users in there either…What do you think? Is this something to suggest as an Idea? Hehehe! April Fools! :P

1 year ago

timcaveyTotal Rock Star

asked in: Lounge area

G2 review left for Insided - what's the next steps for an Amazon voucher?

Does anyone know the process for claiming that great offer (custom widget on the right of the homepage) of a $50 Amazon voucher for a full review of Insided on G2? Christmas shopping is coming up…..

1 year ago

Blastoise186Super user

posted in Lounge area

The hidden Pioneer of every community - secrets of the elusive Wouter user

Behind every community, there always has to be someone who gets things started. But what you may not know, is that even you are not the first User in your Community. In actual fact, it’s impossible because Wouter takes that honour instead. That might not be the @Wouter you know either… But a very similar one… But where did they come from? And why are they a Pioneer?Some say that this Wouter watches over every Community, and that if a certain someone hadn’t thrown in an Easter Egg or two into the software, the Wouter user might not exist at all… All we know is… He’s called Wouter-1.But what does this mysterious Wouter do, and why is the inSided platform so attached to this strange user, that one cannot simply delete it? That is a mystery that may never be solved. For those who attempt to seek the truth, either return empty handed… Or not return at all. Tales of old speak of a golden dragon with the power of being immortal, while others say it is a legendary fox that lives in an office.

1 year ago

m4rcinSpires others

posted in Lounge area

Who I'd like to thank today....

Just a shout out to Tom from the Insided tech support team. I’ve been badgering him (that’s a very English expression!) with a lot of questions about cookies lately, and Tom’s been super helpful, and patient.It’s very much appreciated!

1 year ago

Claudia.WillunatReady to inSpire others

posted in Lounge area

Thanks for the lovely socks

Thanks a lot for the lovely socks, they are amazing and very cosy.

2 years ago

m4rcinSpires others

posted in Lounge area

Thanks Insided for the kind (and woolly) gift

Just to say thanks to all at Insided for the very kind gift which arrived today.I’m guessing the Christmas postage in the UK was slightly delayed (can we thank Brexit for that, I wonder?!).Here are the Insided ‘home socks’ already being put to good use, modelled alongside my lazy cat. Socks and catThey’re super cosy.Thank you again!

2 years ago

YoeriinSider

posted in News & platform updates

Updates to 'User Profile Fields' in Control

We made some changes to the User profile fields section in Control. From now on profile fields are more versatile, here's a summary of the changes: [list] [*]Default profile fields (Gender & Date of Birth) can be renamed, edited and removed. They now act as any other profile field. [*]Birthday date picker has been added as a field type. This date picker allows the user to select a date and wether he wants to display that information on his profile. [/list] With these changes it is now possible to add a third Gender option as proposed in this [url=https://community.insided.com/ideas/393]idea[/url]. You can check the changes and see what is new in [b]Control > General Settings > User profile fields[/b]

2 years ago

alucianiTotal Rock Star

posted in Lounge area

Do asking questions with a '?' and the type of question influence responses?

A couple of good and insightful posts here from Feverbee ICYMI;Types Of Questions And Types Of Expertise - What vs How questions and you deliver more value to members by asking, responding to, (and nurturing experts to respond to) the how…? questions.If You Want An Answer, Ask A Question - Posts which include a ‘?’ (i.e. ask a question in the subject line) get around 52% more responses.Would love to hear your thoughts on the above quick reads.

2 years ago

alucianiTotal Rock Star

posted in Lounge area

Interesting Idea RE: Onboarding

Nice idea from Coursera and shared on the Feverbee blogSet Goals and Add To Calendar - When members join, invite them to set a goal for themselves. It can be to visit on [x] number of days. Or it can be to achieve a certain rank, learn a specific skill, or read a set number of articles.

2 years ago

JulianinSider

posted in News & platform updates

Our support environment is currently unavailable

Hi all,due to a temporary issue, our support environment (www.insided.support.com) is currently not available. While we are working on restoring it, you can still reach us directly by sending a mail to support@insided.com I will update this thread once the environment is back up again, subscribe to this topic in case you want to stay up-to-date on this.

2 years ago

JulianinSider

posted in News & platform updates

Service Announcement: We will be migrating our support environment upcoming monday (6th of july)

Hi all, just a quick heads-up that we will be moving our support environment to a different provider upcoming monday. We do not expect any negative impact or downtime, we have migrated all existing tickets and conversations. So everything will be in the same place. In case you were using a login to access your support tickets via insided.support.com, you will have to reset your password after the switch has been completed. Should you encounter something unexpected, please inform us by sending a mail to support@insided.com.

2 years ago

tom.shaddockinSider

posted in News & platform updates

Temporarily disabling of GIF uploads

Hi all, just letting you know we need to temporarily disable GIF uploads on the platform for the next 24 hours as we perform some upgrades - we’ll use this post to keep everyone informed as to exactly when we re enable the functionality again, apologies for any inconvenience caused by this!

2 years ago

christophroomsinSided Product Team

posted in News & platform updates

Allowing superusers to mark answers

[user=241]Riina[/user] submitted on our ideation board the idea to [url=https://community.insided.com/ideas/363]empower superusers to be able to mark best answers to questions[/url]. Having the best answer marked improves the user experience for users who are looking for an answer, since the marked answer will show on top of the list of answers. Motivating users who asked a question to mark answers seems challenging. Most of them did not mark it, which lead to many questions not having a marked answer or the moderator had to step in and mark the answer. Now “Super-User” is a primary role, we were able to provide them with the right to mark best answers. We are confident this will results in more questions have a marked answer. This feature will be available for all branded templates from Friday August 10 onwards. You will not be able to disable this feature. If you don't want your super-users to be able to mark answers, we suggest to not use the 'Superuser' primary r

2 years ago

daniel.boonFormer inSider

published in Lounge area

Julian's April Fool's surprise on inSpired

This year for April Fool’s we played a trick on @Julian. For a couple of hours, inSpired became a place for Julians to discuss all things Julian (if you had the inSided employee custom user role). Julian took it pretty well - so I can only assume he’s been pranked in the past (maybe by @Ditte...). Here’s what Julian and the rest of our inSided colleagues saw on inSpired... How To Julian, Julian Articles and Julian best practices (we’ve got plenty of them)! Julian voting on his own ideas, providing articles for himself, and asking himself questions. Julian going the extra mile to be the top inSided employee on inSpired. Before Julian found out...trying to bait him to visit the inSpired community. So many interesting categories to discuss with other Julians Credits to @roberto.vecilla for showcasing the possibilities of our third-party scripts tool, and also@Thomas for inspiring us to do this (“you really should prank Julian more often”). Let us know if any of you also pranked yo

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2 years ago

JorisinSider

published in News & platform updates

Here's how inSided is dealing with Covid-19COVID-19

We realise that the corona crisis causes challenging times for you, and we recognize the importance of keeping you up-to-date on how InSided is ensuring that your communities keep running at the same high level that you are accustomed to. It is of great importance to us to continue to provide you with the best possible experience at all times. And we also want to be proactive in communicating with you, if and when, you might see an impact on your daily work. Here’s our current strategy: At the moment inSided is asking all employees to work from home, based on non binding Government advice to avoid the spread of the COVID-19 virus. The health and safety of our employees and customers is our top priority. We have implemented a number of policies to reduce the impact of the situation as much as possible, now and in the near future. This, however, hasn't slowed our operations or our deliveries. Our teams remain fully operational and can do their jobs entirely remotely. Data and privacy i

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2 years ago

YoeriinSider

posted in News & platform updates

Homepage configuration page in Control moved to a new place

Hey,In order to make the homepage configuration more visible and easier to find we put it as a dedicated link in the Control Menu structure.You can find the Homepage configuration under Control > Configuration > Homepage (previously it was filed under Control > Forum Settings > Forum Structure > Edit Homepage)This change is already in effect.

2 years ago

tom.shaddockinSider

posted in News & platform updates

Notification of platform update: We will be migrating to jQuery 3.4.1 [on Wednesday the 19th February]

Post update: We will be migrating to version 3.4.1 Hi there! We wanted to alert everyone to an upcoming change we’re going to make on the platform, we will be soon upgrading the jQuery library used to version 3+. What will this affect?We know that a lot of you have built cool 3rd party integrations (e.g. customizations which you have added under [Settings] - [Third-party Scripts]) - a lot of which are dependant on the older version of jQuery that we currently have in the platform, these could theoretically be affected by this upgrade. We will be making quite a large jump from version 2.2.4 to version 3.4.1 What do I need to do about it?You will need to conduct an audit of your current 3rd party scripts to check the references to the older version of jQuery. There is quite a helpful guide that goes into quite a bit of detail on how to accomplish this in the best way https://jquery.com/upgrade-guide/3.0/. Although the authors of jQuery are pretty good at accommodating old code references

2 years ago

CristinainSided Product Team

published in News & platform updates

!! Maintenance window - Wednesday January 22nd !!

We would like to inform you that we have scheduled maintenance windows for our platform which will allow us to do a database maintenance and security updates on Wednesday January 22nd. The maintenance window will last for about 2 hours. Important: During these 2 hours, the communities will stay mostly online, with intermittent downtimes of a couple of minutes. The maintenance will be done separately for the communities hosted on our US server and those hosted in EU, as follows: US maintenance window: Wed 2020-01-22 03:00AM - 05:00AM ET / 00:00AM - 02:00AM PT EU maintenance window: Wed 2020-01-22 / 00:00 - 02:00 CET Should you have any questions or concerns around this, please let us know!

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3 years ago

alucianiTotal Rock Star

posted in Lounge area

The 2020 Community Industry Trends Report: CMX

The 2020 Community Industry Trends Report is available from CMXhub - it’s free and ungated. It provides some really good insights - top frustration for community managers - increase engagement. Most common objective for community managers - customer retention and loyalty. Less than 50% of community managers are able to track customer retention and less that a third are using a CRM tool to link to customer data. I am excited that InSided has a saleforce plugin that will link to customer data in development, this will help me show value and track customer retention. Download it today and share your thoughts

3 years ago

DanjlReady to take it to the next level

posted in Lounge area

Book: Organising in communities

I just wanted to share this with the community, especially those based in the Netherlands. Hope that's ok. Peter Staal and Kirsten Wagenaar from Bind have written a book about communities. The book 'Organising in communities' will be published in the autumn! For the book we interviewed dozens of organisations such as KPN, RTL, Philips, Shell, Ziggo and several municipalities and ministries in order to be able to translate theory into practice in the best possible way. The book takes the reader along in twelve chapters on the how and why of communities in which theoretical models, quotes, practical tips with a vision of the future and the role of business communities. Initially the book will be published in Dutch. Further information and to reserve your copy: [url=https://www.managementboek.nl/boek/9789463191982/organiseren-in-communities-peter-staal#over ]https://www.managementboek.nl/boek/9789463191982/organiseren-in-communities-peter-staal#over[/url]

3 years ago

JulianinSider

published in News & platform updates

Coming up: inSpired interactive sessionEvent

At inSided, we believe it is really valuable to share knowledge. And we know it is even more precious for our customers to share knowledge with each other. Therefore we are organizing online sessions in which we allow our customers to discuss different subjects together. In the upcoming session we will start with the topic: How to manage customer feedback via your community?If you are interested to join, please buy yourself a (free) ticket for the date and time of your choice! As there is no better way to learn, then learning from your peers, right?Subscribe quickly before all tickets are sold out!When are these sessions taking place?Our sessions will be taking place at the following dates:Tuesday 26.11. between 15:00 - 16:30 (AMS time)This session is fully booked already!Thursday: 28.11. between 19:00 - 20:30Link to sign up: click hereI won’t be able to make it on the 28th, what can I do?In case you are not able to make it for the session on the 28th: We are thinking about adding a

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3 years ago

MartineFrequently inSpired

published in News & platform updates

inSpired Interactive Session on December 3rd and 12th: How to manage customer feedback via your community?

Hi everyone, On December 3rd and December 12th, inSided organizes inSpired Interactive sessions for our customers, about how to manage customer feedback via your community. At inSided we believe it is really valuable to share knowledge. And we know it is even more precious for our customers to share knowledge with each other. Therefore we will organize online sessions in which we allow our customers to discuss different subjects together. In the upcoming session, we will start with the topic: how to manage customer feedback via your community? If you are interested to join, please buy yourself a free ticket for the date and time of your choice! Because there is no better way to learn, then learning from your peers, right? We are looking forward to see you all there! There are two options. Click on the links below to reserve a ticket for that timeslot. December 3rd 3:00 PM – 4:30 PM CET December 12th 6:30 PM – 8:00 PM CET

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3 years ago

tom.shaddockinSider

posted in News & platform updates

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