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Join us this summer for a series of online events to see you through the summer.Fireside Chats and Ask the Expert sessions to get you inSpired and Fired up for your own community.Sign up HERE to all events. 💥 All attendees registered here on inSpired will also receive the 2022 inSided Camper Badge Links to individual events can also be found on our Events Page
Happy 4th July for all US community members! 🇺🇸🎊 Our US support team will be taking a deserved break during this day due to the public holiday, this means there may be a delay on any non-urgent support queries from customers submitting tickets in a US timezone. We will be operating as normal again from the 5th July. You can still submit tickets to firstname.lastname@example.org and we will endeavour to answer these as quickly as possible upon our return. We will of course continue to monitor the support desk for any urgent issues. Otherwise, please continue to submit your questions, ideas and conversations to inSpired.
As the Customer Education Manager at inSided, I’m interested in learning more about what kind of education our customers are looking for. While I may have my own ideas, I figured I’d bring a poll to the community and ask our users directly. I’d like to understand what kind of education you need in order to make your community successful. Maybe more knowledge is needed around platform configuration, integrations, community management, or best practices. Or maybe I’m completely missing the mark! I have included some ideas in the poll to get us started, but I’d love to learn more about what our customers need and why. If choosing one of the ideas below, can you provide additional details on what you’d like to learn? -------------------------Outcome:Based on your feedback, I will create educational content in the form of webinars, articles, videos, etc. -------------------------
Earlier in the week I had the pleasure of being part of a discussion on The Future of Digital Engagement: Leveraging Community and Customer Success with Lane Holt from Gainsight.Here is the location of the recording for those of you who would be interested.https://info.gainsight.com/FutureDigitalEngagementLeveragingCommunityandCS-webinar.htmlWe touched on;Ideas for alignment between teams to create a cohesive narrative and high-touch feel for customers without burning out CSMs How to encourage engagement from customers Thoughts on how a community hub can help scale your CS offering without impacting serviceHappy to hear your feedback and take any further questions.
Sorry my provocative topic but I have seen a lot comments without quotes, for a long time, and I wonder why people doesnt use quote. There is only @mention and reply and thats about it. As you know there are always bunch of people who lurks in the background, who just follows the discussion. For them it is difficult and annoying to know what was the question or comment where this comment is answering. They have to jump back and forward to see the question and the reply. This is issue especially with the long threads with several users. Does this have something to do with the other social channels, they dont have quotes and people have used not to use quotes? This is truly first world problem but I am sad about this behaviour :D
Join us tomorrow, Wed, 8 Jun, 11:00 - 12:00 CET, for our very first inSided Open Office hours. No need to register, joining details are below.Drop your questions in this thread below and we will look to address each one in turn during the session.Join Zoom MeetingID: 94595009089Passcode: 302776(US) +1 888-475-4499Passcode: 302776(IN) +91 0008000505050Passcode: 302776
Mid-week musing!!As someone who has gone through Support, Knowledge Management, Customer Success AND Community Management roles, I have always felt one of the skills that set me up for success was knowing WHO would know the answer.I never professed to be the ‘professor’, it is unrealistic to think I would have every answer. I would pride myself on knowing the products I work with well. If I did not know the answer, I would most certainly WANT to know for future reference. BUT to help the customer and be successful, knowing WHO knew the answer was always a quicker avenue to success.Why I set this up, is because today I read a post on Linkedin and it got me thinking.As I navigate the realm between Customer Success, Community and Knowledge Management, there are similarities and I am trying to find the wording or way to express that overlap.Finally I think I have found the ‘hook’.What do CS, KM and CM all have in common???????? ⛓️CONNECTION ⛓️ Connecting people and resources to achieve suc
Hi Everyone,I would really like to understand from the community some details on Knowledge Management (KM) at your company.Does your company have a KM program (for customers or internal)? Is your Community part to the KM program? Which team owns KM?Thank you in advance for your contribution and collaboration.
[h3]Welcome to our inSpired community's category Lounge area![/h3] This topic explains the purpose and themes within this category: [b]What is this category about? [/b] This category is the place for all off-topic conversations. These conversations include questions and discussions around a variety of topics, including: [list] [*]Technology (different from the inSided platform) [*]Talk about development and IT [*]Digital media trends and events [*]Personal stories [*]Entertainment and funny topics that will make our members smile :) [/list] [b]What can I do here? [/b] You can ask questions related to the above mentioned topics, but you can also propose new off-topic conversations. There is almost nothing we are not open to talk about and share here. So, join in the discussion and let's build great communities together!
Is anyone using Insided with another customer advocacy program? We’ve used Influitive in the past, and that might be overkill for what we’re thinking. Just wondering if anyone is using a customer advocacy program where members are recognized for activities they take on the Insided community. Thanks for sharing!
Hi everyone! My name is Becky and I’m a part of the content team at inSided.If you didn’t know May is Mental Health Awareness Month.We all know that community management is a very demanding job. I’m working on an upcoming blog post about the less talked about side of community management and that is how taxing it can be and the pressure of feeling like you need to fix, engage, and answer questions at all times.But my questions for you all are;How do you maintain a work-life balance? What are some tips you have for disconnecting after a long day? Do you have any self-care tips?Would love to hear from you and help our community recognise the importance of wellness in, and out, of the workplace.
Are you hiring?Maybe you are looking for your next Rockstar 👩🎤 Community Manager, a stellar 🌠 Community Content Creator or even an experienced leader to drive your Community Strategy to the next level ➕. “You can dream, create, design and build the most wonderful place in the world…but it requires people to make the dream a reality.”– Walt Disney Due to popular demand we are now providing a space on our inSpired Community to allow customers, prospects and any community professionals to post global job opportunities, the inSpired Job Board.If you have any questions, please let me know! I look forward to seeing your posts.
I just wanted to find a space to give a shout out to @matt enbar @Oliver Marriott and @tom.shaddock for their efforts to improve support at inSided. My experience of late has gone from poor to outstanding and I couldn’t be more happy with the responsiveness and attention to concerns/issues, and questions.
It has been on our wishlist for a long time to be able to share valuable benchmark information with you here on inSpired. In the past, this was not an easy task simply because it was not that easy to collect all this information for you in an efficient manner. While we performed a benchmark last year, the process was quite labor-intensive and not scalable. Hence we are super-proud to say that we are now able to offer you these insights on a more regular basis!Before we dive into the numbers however, let’s first have a quick overview what we measured, and how. Scope and methodology This benchmark has a focus on all the B2C communities which use inSided. We further categorized communities based on vertical (Telco & Consumer online services) and also on their level of maturity (more on that later).We have measured only communities that have been live for at least six months in January 2021. It is important to note that, in a small amount oif cases, we were not able to measure all KPIs
Hello dear community 👋, I hope everyone is doing well. The inSided support team will be operating a reduced service this coming Monday for Easter 🐣, which may mean there is a delay in response to any non-urgent support queries. You can still submit tickets to email@example.com and we will endeavour to answer these as quickly as possible upon our return on Tuesday 19th April. We will of course continue to monitor the support desk for any urgent issues, alongside our engineers who will be on call should an incident arise. On behalf of the inSided support team, I want to wish everyone an enjoyable weekend.
What community books to you have on your reading list or have read that you would recommend to community managers here. Or have you read any good research papers on community that you would like to share.A couple books on my reading list:People Powered: How Communities Can Supercharge Your Business, Brand, and Teams Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities
Hello everyone, It has come to our attention that the Grammarly Extension has been causing an issue with some of our text editors across the platform. This occurs when text is typed into the editor and Grammarly is triggered to check spelling and grammar - causing the text to disappear and the rest of the text box functionality to break. We have been in contact with Grammarly and they are aware of the issue. Their developers are currently analysing the cause of this issue and are working on a fix - however, no time-frame has been provided for a solution. In the meantime, we suggest turning off the Grammarly extension whilst using your community platform. To do that, please click the G icon on your browser's toolbar and toggle Check for writing suggestions and Show definitions and synonyms via double clicks off. We will keep in close contact with Grammarly and keep you updated once more information becomes available. Thanks, Oliver
Howdy! Some of you may know me as the evil genius who dominates the OVO Forum all the time, but I have other tricks hidden away as well. :)What inSided doesn’t know, is that I’ve had a mole hidden in Amsterdam over the last year, silently watching over the team and totally not obviously invisibly hidden inside a totally normal looking one-way mirror next to that giant painting of @Julian in the office, which surely can’t hide a sekrit broom cupboard big enough for a mole… Right? That mole has been reporting statistics to me all year and I've compiled them into what I’m calling the inSider Olympics.The crowd is going wild, the excitement is in the air and my mole is currently fleeing Amsterdam before he gets discovered. So with that, lets meet the contestants!First, there’s Julian, the mysteriously invisible visibly community manager on the inSpired Community. Some say he’s still deeply hidden at TomTom, and that he still has a GPS capability that can navigate you anywhere in the world…
Evening!It’s been a little while since I was last here, sorry about that! But I’m back now, hopefully for the long run. Clearly I need to retake my spot on the leader board but trust me. I did it once and I’m sure I can do it a second time. Hehehe.Anyway, for those who don’t know me, I’m Blastoise186, a forum volunteer who mainly helps out on the OVO Forum, on here (yes, I’m back!) and a few other places. I just happen to be in a lot of places at once so its hard to pin me down. I’m really sorry if you mentioned me over the last few months and I didn’t respond to you. I promise I’ll try to catch up with whatever I missed while I was away!Over the last few months, I’ve actually been pretty busy not only smashing up the leaderboard on the OVO Forum, but also basically having to erm… “Rescue” another forum from collapse. It’s related to another energy supplier but I’ve opted not to reveal which one as I’d rather not blow my cover. It took up a lot of my free time as I’m still the only vol
InSided joins the Gainsight team – CEO, Robin van Lieshout, shares how it all came togetherAnnouncement
We’ve just announced that Customer Success software giant Gainsight has acquired 100% of the shares of inSided, a truly proud moment for me and the team. In this blog post, I’ll give some honest and open perspectives on how this all came together. How it started When I broke my knee in the year 2000 I had to stay at home for a few weeks, which you can imagine gets quite boring—fast. I joined some online groups and started chatting with other people there, and I immediately felt a sense of belonging and got less bored. I got energized by the conversations. I was realizing the power of community. Next, with some basic programming skills, I started to build my own online forums discussing my passion in those days; consumer electronics.After doing that for a few years, I realized that bigger brands were also looking for technology and advice on how to build their own online community. Those were the early days where companies actually started with providing better and faster care through s
Just sharing that our Product Makers community just got the nod for a couple awards:CMX has nominated our Product Makers community at Productboard for Best New Community award for the 2022 Community Industry Awards. We’d love to get your vote: https://cmxhub.com/awards/vote/#VJbjV8b968 🗳 Yesterday, Higher Logic selected me as the winner of their Rookie of the Year Super Forum Award. This was interesting (and perhaps a bit awkward) as Higher Logic is a competitor to inSided and I was the only non-Higher Logic customer to win. Maybe one day I can win an inSided community award instead so I can hype the platform more 🤷♂️🏆Thanks to the inSided team for helping us create a great start to our new community, we wouldn’t have gotten these nods without your help. @Remco @daniel.boon @Marion Frecaut @Jeanie Lee @Oliver Marriott @tom.shaddock @matt enbar @Yoeri @Anika Zubair @Haiko
Season’s greetings dear community , We hope everyone is having an enjoyable festive period and staying safe. Our support team will be taking a much-deserved break on 24th December and 31st December, which means there may be a delay on any non-urgent support queries. We will be operating as normal between 27th December - 30th December. You can still submit tickets to firstname.lastname@example.org and we will endeavour to answer these as quickly as possible upon our return next week. We will of course continue to monitor the support desk for any urgent issues. Otherwise, please continue to submit your questions, ideas and conversations to inSpired. Thanks for an amazing year and to all our amazing members for making inSpired the community it is today.
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