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aman_bejankiwar
aman_bejankiwarGetting started
posted in Events & Office Hours

Crankup Webinar Series: Deliver Successful Self-service & P2P Support

Deliver successful self-service & P2P support Do you want to empower customers and also transform the way businesses provide assistance, ultimately leading to more satisfied customers and efficient operations? Join us to explore the dynamic approaches that have emerged as game-changers in the ever-evolving landscape of customer support. The webinar is scheduled for Monday, September 25th at 9 AM PST.  During this webinar you will learn:How to improve customer satisfaction and streamline your support operations. The Power of Self-Service Support. The Benefits of Peer-to-Peer (P2P) Support.                                                        Register here     Speakers - @revathimenon @Anjali Goswami @aman_bejankiwar Recording Link

3
aman_bejankiwar
3 days ago
aman_bejankiwar
aman_bejankiwarGetting started
posted in Events & Office Hours

Crankup Webinar Series: Deliver Successful Self-service & P2P Support - Recording (25th Sep 2023)

Thanks for attending the Crankup Webinar Series for the month of September. In this webinar we covered, How to improve customer satisfaction and streamline your support operations. The Power of Self-Service Support. The Benefits of Peer-to-Peer (P2P) Support.How to improve customer satisfaction and streamline your support operationsPlease refer to the link below for the complete recording of the webinar.Recording Link

0
aman_bejankiwar
3 days ago
Yoeri
Gainster
YoeriGainster
posted in Announcements

🎁 Now available: User registrations approval

We released a new feature that allows moderators to approve new user registrations. When this feature is enabled a moderator must approve or deny a registration before the user can post content on the community. This is one of the measurements we took to combat spam, as is described in [url=https://community.insided.com/news-updates-16/update-spam-wars-return-of-the-spammers-214] Spam Wars: Return of the Spammers[/url] [img]51667f07-c088-42b5-a796-08608d5c6590.png[/img] [h3]How to enable moderator approval for new registrations[/h3] 1. Login to the Control Environment. 2. Navigate to the ‘User management’ page under ‘General Settings’ 3. Set ‘Approve new registrations’ to Yes [h3]User guide[/h3] New community users will see a “Membership requires approval from moderator” message when they activated their account. At this stage the user is part of the community but he/she can’t create topics or reply yet. Moderators need to approve a registration before the user can cr

2
M
2 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Announcements

📢 Gainsight acquires Customer Education Company Northpass 🚀🚀🚀

 Customer Education has a significantly positive impact on Adoption, Self Service and ultimately Customer Satisfaction. That is why I am super pumped that Northpass will become part of the Gainsight portfolio.Press Release: Pairing Customer Success With Customer EducationOur Customer Success strategy has always been about empowering our customers to create incredible experiences for their clients. With PX, Digital Hub, and now Customer Education in our tool belt, we are taking Digital CS to new heights.We welcome our Northpass family, Customers and friends to Register on the GameChanger community and rock this Party together! 🎊 

0
Alistair FIeld
Head of Community
2 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Events & Office Hours

🗣️ Webinar Discussion - How Zapier Scales Product Knowledge Using Their Customer Community

Who loves hearing from Community Experts around the globe 🌍??🙋🏻🙋🏾🙋🏼🙋🏻🙋🏾🙋🏼🙋🏻🙋🏾🙋🏼🙋🏻🙋🏾🙋🏼🙋🏻🙋🏾🙋🏼 Continuing our Customer Xpert Showcase is a session hosted by @Remco along with guest speakers @Jillian and @RSilvano. Please feel free to submit questions, comments and thoughts here for our panel, as well as the wider community, to contribute and continue discussions.👇

3
revathimenon
Gainster
3 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Announcements

💡 inSpired ideas now OPEN to all.

It has been a long time that the Ideas portion of the inSpired has been accessible only to inSided (now Gainsight Digital Hub) Customers. The switch has been flicked and inSpired Ideas is now OPEN to all 🎉  Anyone can find and read the ideas submitted and in process. Opening up the Digital Hub ideation puts all Gainsight products (CS and PX)  on the same level and allow us to align processes to better provide the products you want. Find out more as I talk with my Gainsight Gamechanger counterpart @anirbandutta here.

0
Alistair FIeld
Head of Community
3 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Events & Office Hours

📽️ Recording - Driving Engagement and Increasing Advocacy through Community

When Sequoia looked to build a community, they wanted to combine the highlights of an in-person event with making the best customer experience possible.Through building out the Grove community, Sequoia’s seen some incredible results - helping customers get the answers they need quickly and getting the chance to learn from other HR leaders in the space. Watch the webinar here 👇  Please keep an eye on more upcoming webinars in our Customer Xpert Showcase! 

0
Alistair FIeld
Head of Community
3 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Events & Office Hours

📽️ Recording - How Zapier Scales Product Knowledge Using Their Customer Community.

Initially designed as a platform for organic engagement, Zapier's community took on a life of its own in 2020 and evolved into a fully-fledged support destination.However, Zapier didn't stop there!Watch the recording to find out more 👇!  Please keep an eye on more upcoming webinars in our Customer Xpert Showcase! 

0
Alistair FIeld
Head of Community
3 months ago
Joris
Gainster
JorisGainster
published in Announcements

inSided platform becomes Gainsight Digital Hub!News

 inSided was founded in Amsterdam, the Netherlands, back in 2010. While our goal has stayed the same - to build better connections with your customers - everything from our product to our people have been on an incredible journey that has now spanned over a decade.Look at us - growing up and building our own homepage 😍After building out incredibly successful communities for companies in industries like banking and telecommunications, we decided the way to make the best community solution possible is to focus on our customers This iteration of our homepage from 2021 emphasized our focus on the B2B SaaS world - building the first community solution directly contributing to customer retention, advocacy, and growth. Making this decision helped us build a community for a company we’re now pretty familiar with - Gainsight.Robin Van Lieshoust, founder of inSided, and Nick Mehta, CEO of Gainsight, getting the world fired up for customer communities!Becoming a part of the Gainsight family has

5445
Wilder
4 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Events & Office Hours

🗣️ Webinar Discussion - Driving Engagement and Increasing Advocacy through Community

UPDATE: Recording in replies below 👇 While the live event is surely not to be missed. 👀 @Mike Barnes and @jdaniels11 are inSpired members, and along with the rest of the Gainsight team, are here to engage and keep the discussion alive both pre and post event.Questions Comments ThoughtsAre not only welcome, but encouraged.

10
A
5 months ago
anirbandutta
Gainster
anirbanduttaGainster
posted in Lounge area

Unintentional Serendipity: Our Journey into Community Management and beyond

Starting this thread to bring out the interesting and unique falling-into-Community Management-stories we all have. Let’s try to bring out the 2 key milestones that accent any Journey:The Origin story - How we officially get started started on a Career path The Lightbulb moment - When we detect that flicker of Passion in our path ______________________________ My Origin StoryMy work life has always been in the domain of the front-end web, except for a 5year departure when I was away doing stuff very different like Agile IT Services Delivery and team management.Web Producer with a stint as a Podcast editor💡 >  Online Community Manager + Social Media [2008-2016] >      Agile Project Management >          Online Community Manager [2022] Opportunities presented itself and when the Social team was formed at BMC Software in 2008, I got inducted as an admin for the BMC Developer Network ‘Forums’, that’s what Communities were referred to around 2008 if you remember. :) That’s how I f

2
Alistair FIeld
Head of Community
5 months ago
tom.shaddock
Gainster
tom.shaddockGainster
posted in Announcements

Announcement for support desk users

Greetings everyone and hope everyone is having a lovely Easter, this is just an update to let you know there have been some changes to the support desk as a result of us merging our existing inSided support desk with the main support desk of the wider Gainsight organisation. What has changed:We have now combined our 2 separate support desks into one combined support desk, this was done to streamline the customer experience as well as help to optimise the support agent processes. What does this mean for you?End customers should not be impacted by this, the old email address of support@insided.com is still fully functional. However users of the support.insided.com portal will notice now that after logging in - you will be redirected to the support.gainsight.com portal which has a form for you to submit your support tickets and view your already open support requests. Your accounts and existing tickets should have been migrated, however you will need to reset your passwords if you are not

0
tom.shaddock
Gainster
5 months ago
Blastoise186
Super user
Blastoise186Super user
posted in Lounge area

Introducing Customer Bliss - Revolutionizing the Customer Experience (Sorry King Julian, It's Still No Good for Julians)

Welcome to inSpired! We're thrilled to announce our newest product release, "Customer Bliss", designed to elevate customer engagement to the next level.With our innovative technology and the expertise of world-renowned happiness expert, Pilar Loofs, we've developed a customer experience that is sure to make you smile. By incorporating funny GIFs, quirky emojis, and calming visuals, we're changing the way customers engage with each other and with your company.And, in celebration of April Fools' Day, we've included an exclusive "Unicorn Mode" feature, designed to bring a touch of magic to every comment, thread, and discussion. With its unique glitter effect, every interaction will feel like a fairytale.Now, we know what you're thinking, "Is this product only for those named Pilar?" Fear not, Customer Bliss is available to all! But, we must apologize to anyone named Julian, as this product currently doesn't work for you due to the unfortunate implication with King Julian from the Madagasc

0
Blastoise186
Super user
5 months ago
Alex Campos
Gainster
Alex CamposGainster
published in Announcements

inSided by Gainsight is now SOC2 CertifiedNews

We proudly announce that inSided by Gainsight is now SOC2 Type 2 certified, the gold standard for information security compliance. This certification confirms that we have implemented the necessary controls and processes to protect our customers' and users' data and maintain their information's confidentiality, integrity, and availability. What is SOC2 Type 2 certification?SOC2 (Service Organization Control) is a set of auditing standards developed by the American Institute of Certified Public Accountants (AICPA) to assess customer data's security, availability, processing integrity, confidentiality, and privacy. SOC2 Type 2 certification requires a comprehensive evaluation of our systems and processes by an independent auditor over a time period, typically six months to a year. This certification confirms that we have implemented and adhered to rigorous security controls and procedures. Why is SOC2 Type 2 certification important?With the increasing number of data breaches and cyber th

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Alex Campos
Gainster
5 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Events & Office Hours

Roadmap Update #27 Webinar Recording (01-03-2023)

Thank you to those who attended our Ask ME Anything Roadmap edition last night with @Pawel  and @Alex Campos. Here is the recording of the session.I also want to remind everyone of the Safe Harbour statement. This webinar and our discussion may include plans, predictions, estimates or other information that might be considered forward-looking. All forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially.  We also had many questions in the Q&A . I will work to get those questions that were not fully addressed done so here on inSpired. I hope you found it useful and we will make sure to repeat at the end of the next quarter as well. 

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Alistair FIeld
Head of Community
6 months ago
Denise
DeniseFormer inSider
posted in Lounge area

Meet the Community | Introduce yourself

Dear Community, We are glad to be in the team that is empowered to build an inSided community, together with all of you. Hereby we would like to introduce ourselves, and hope to read more about you too! I am Denise and I'm part of the inSided family since 2010. Right now I am in the Marketing department, but before I was a Consultant for five years and got to work many great customers and their communities like NS, T-Mobile and Eneco. For me this community is a great opportunity to stay in touch with all of you. Within inSided I will be responsible for making this community succesful and making sure we're all aligned and involved in this community.

131
FMEEvangelist
7 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Events & Office Hours

AMA First Time Community Managers Recording 🎥

Thank you to @Vishwas Katti and. @Etienne Nichols for an AMAZING session on becoming a Community Manager and navigating the unknown, creating a content strategy and demonstrating value to internal stakeholders.The webinar is now available for all to enjoy and learn. RECORDING!  

5
revathimenon
Gainster
7 months ago
SMB
inSpires others
SMBinSpires others
posted in Events & Office Hours

London meet-up, anyone?

Hey everyoneI would love to be in a room with other community professionals in London to discuss all things community.I find as a community manager, it can be quite isolating as I’m the only one in my ‘team’.How about it? Anyone else interested in a London meet-up?@Alistair FIeld  something that you guys could sponsor or help put together (based on demand of course)? 

6
R
7 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Lounge area

inSide inSided #3

Say hi to one of our inSided Team members @Manon Ja. Find out why ☕ Coffee, 🛩 Planes and the number 1⃣0⃣ are important for Manon.  

1
Margriet Paagman
8 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Announcements

2022 inSpired Round Up 🏁

The Holiday season is now over and I have had a moment to reflect on last year. So here is a round up of goings on from the inSpired community in 2️⃣0️⃣2️⃣2️⃣. We saw an increase of 27% on visitors to our community, with a 39% increase in registrations. 👥 Here are our top three members by Likes Received 👍@ddpancratz (329)@Scott Baldwin (253)@Blastoise186 (181) Here are our top three members by Answers Given ✅@SmartlyGreg (23)@ddpancratz (19)@Scott Baldwin (15) I would also like to give a special shout out 🗣 to @revote who in the last quarter of 2022 was top of the pile with 103 replies, 59 likes received and 1090 points earned. 🤘 Top-3 most popular topics by ViewsGetting " no Route matched with those values " Error MessageSingle Sign-on (SSO): Getting StartedHow to Export Community Member & Activity Data to Salesforce Top-3 most discussed posts[Beta release] New Community overview pageBanner WidgetThe New Q&A Dashboard Our Product Team did an amazing job keeping you all in

2
revote
Total Rock Star
8 months ago
tom.shaddock
Gainster
tom.shaddockGainster
posted in Announcements

Reduced support over the holiday period

Season’s greetings everyone!  , We hope everyone is having an enjoyable festive period, just to let you know that we will be operating as normal between 26th December - 31st December although with a slightly reduced head count which could cause a slight delay in support responses. You can still submit tickets to support@insided.com and we will endeavour to answer these as quickly as possible. We will of course continue to monitor the support desk for any urgent issues 24/7. As always, please continue to submit your questions, ideas and conversations to inSpired. We hope everyone has an amazing holiday period and thanks to everyone for an amazing year, to all our amazing community members for making inSpired the community it is today!  

3
dandre
inSpires others
9 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Events & Office Hours

Community hubs: How Gong digitally scales collaboration, support, and education

@Remco and @nisha got together to talk scaling digital services.They covered:How community can work with other teams: Customer Success, Education, Support, and more. How Gong brings together all customer touch points in one customer hub Impact of a customer hub on business goalsYou wont want to miss this one! See the recording of the webinar hosted on Dec 12th. 

0
Alistair FIeld
Head of Community
9 months ago
D
DannyRyanGetting inSpired
asked in: Events & Office Hours

Can not join Webinar: Community hubs: How Gong digitally scales collaboration, support, and education

Trying to join the WebinarCommunity hubs: How Gong digitally scales collaboration, support, and educationWhich I understand started 10 minutes ago.But all the links provided in the emails, all say the webinar has ended.Due to start at 10am EST, its 10:10 EST right now.. 😪

6
L
9 months ago
revote
Total Rock Star
revoteTotal Rock Star
posted in Lounge area

New animated hero - looks nice 👌

How did you do it? Does it effect to page speed (mobile / desktop)? Least I cant see anything, pages loads as fast before though 😃  

6
Blastoise186
Super user
9 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Events & Office Hours

AMA Roadmap Update #26 - Tue, 29 Nov, 16:00 - 17:00 CET

This thread is for the Ask Me Anything session on November 29th (16:00 CET) with our Head of Engineering @Alex Campos  Here you can find the latest Roadmap hot off the press: Sign up for the webinar here. Please submit your questions below as replies to this post in advance, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).  

8
Oliver Marriott
Gainster
9 months ago

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