Everything around creating and presenting your community content.
- 31 Topics
- 92 Replies
Standard editing time for most primary user roles is 60 minutes. You can change this for users via custom user roles. My question is what does a user see after the 60 minutes has passed? Do they still see the Edit uption in the *** dots menu on their posts? Or should it be hidden when it’s not available?
We have been working on getting SSO implemented into the system and therefore have been recently working on our login popup window. I randomly had a look a few minutes ago and it appears that the local login fields have completely changed their behaviour.This has completely broken the custom CSS we had for these fields and the text also does not conform to our specified font. Why has this change been made? Was there an announcement that this was going to happen?
Hello everyone! is there a way to exempt a required field for some users?Example - our users are hotels, so the “hotel name” is required, but then it is asking the same question to our employees also, who stated in another step they are not a customer.Is there a way not to make this field mandatory to those who selected “NO” for “Are you a customer” question? Or according to the “Employee” role/job title?Thank you!Markéta
Hello everyone,We are currently facing a challenge, any advice or suggestions would be highly valuable to us. We serve two types of clients: accountants and their clients, who are SMEs. Presently, we have an online community specifically designed for accountants. However, we have noticed a growing number of SMEs visiting the accountant community and posting their questions there, even though the content available does not cater to their needs.To address this issue, we would like to create a dedicated space or separated forum for our SME clients. Unfortunately, all the data collected will be mixed together, which could make it challenging to manage effectively. I was wondering if any of you, are in a similar situation with two distinct client types in your online communities. If so, I would greatly appreciate hearing about your experiences and how you have successfully managed this challenge. Thank you all.Best,Oliviai
Hello,It’ll be great if you’ll introduce (in near future) full in-community notifications.Currently all actions like new post (in subscribed topic) or best answer or new message etc. are notified via e-mail (which is overwhelming for mailbox sometimes). I know, that I can turn off some of them, but still need to track some new posts/changes etc.I’d add full in-forums notifications, so when someone will post new message or mention you in a post or even select your post as a best answer - then it’ll show notification bubble (with the numbers of unread notifications) on the user avatar (in top right). Also the user menu (the menu when you click on the user avatar) need slightly change - when unread notifications or unread messages - it need to be BOLD and added some red bubble to notify the user and I’d add there new entry like “notifications” for the reply / best answer notifications (and other with low priority), so user can track his notifications (when and where).
Hello! I am an admin for my community. Recently, I am seeing an issue with the user’s profile or information section in Control mode. When I tap on user to see more details a page comes up that is blank as shows below. Sometime it works in Safari but Firefox, Edge and Chrome find it very often. Does someone know what is going on?
I am trying to start a new conversation in one of my groups and I am unable to do so because after I click submit I receive an error message that says: Category with id "20" does not exist Has anyone had this experience before and might know how I can get past this error?
Hello all! I have a question, and hope someone can assist until I hear back from Support. One of our users is unable to post replies under topics. They are the only one with this this issue as far as I know, so I am unsure what is going on. He rebooted his computer and it is continuing to give him an error message every time he attempts to comment. Has anyone dealt with this issue?
I am configuring our Community Platform and I’ve seen two different examples of how community managers organize Getting Started with the Community Content. One example is to have a Welcome to the Community Category and the other is to use the Knowledge base for that content. Is there a best practice or recommendation for this? I like the visual layout of Content in the knowledge base, but I didn’t know if that was an unusual approach. Thanks for your help.
Hi team, The item pills that appear on widget thumbnails seem to move around a lot. It makes it very hard to spec a design for the designers that both looks good on the event page without being wiped out by the “webinar” pill on other pages. We can just drop the whole design down and leave a LOT of empty space at the top (about 15-20% of the graphic) but then this makes the actual image on the event landing page look pretty strange. Here’s what I’m seeing with one of our events on different parts of the community. On the homepage widget On /events And looking quite nice on the actual event landing page Questions: At this point we’re probably going to just disable the tags. Is the only way to do this via custom CSS? Is there any plans to tweak the content CMS for Insided? It’d be great to have focal point cropping.
Hi, I have realized that the icons used in design template and the actual website differs, hence, I would like to know if there is another icon pack that was used as the icons should be reflected from Design to the actual website unless it was not mean to be like this.Furthermore, I would like to know if there is a way around in changing the icons. Would be grateful to understand more on this.
Hi everyone,Our Community is private and requires login before it can be accessed.It’s a big barrier to entry for us, and one of my major challenges is the drop-off rates we see on the built-in SSO login page. We’ve been able to replace the copy on this page using phrases, but ideally I would like to completely replace this page with a custom design that highlights the benefits of becoming a member.Our current login page looks like this: I would prefer it to look like this (a custom landing page we made on our website for SEO purposes) Is anything like this possible?
Hey gang,I’ve had a couple of accessibility issues flagged with our new community. Namely: The colour of the Like and Subscribe UI elements when clicked. This also impacts the colour of the “author” tablet. How do I change the colour of the “clicked” versions of these assets?
I’m creating an article to be posted in a private Group but the private Group doesn’t appear in the list of options for publishing in Control -- only the public Groups are listed. I noticed this is also the case when creating a conversation -- only the public Groups are listed. Is this by design or is something amiss? If this is by design, what is the thinking in not being able to publish to a private Group from Control?
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.