- - Knowledge base overview
Ideas
Product Updates
Events
Groups

Updated planning (11-14 Dec) for our new multi-product Gainsight Community

2 days ago

Home
Community overview
Customer Communities Platform
User Interface

User Interface

Everything around creating and presenting your community content.

31 Topics
92 Replies

When you subscribe we will email you when there is a new topic in this category

31 Topics

Recently active

Most replies Most views Newest first

ddpancratzTotal Rock Star

asked in: User Interface

Does the Edit Button show for users after their editing timeframe has expired?

Standard editing time for most primary user roles is 60 minutes. You can change this for users via custom user roles. My question is what does a user see after the 60 minutes has passed? Do they still see the Edit uption in the *** dots menu on their posts? Or should it be hidden when it’s not available?

1 day ago

Samuel BrownGetting inSpired

asked in: User Interface

Why has the login window suddenly changed?

We have been working on getting SSO implemented into the system and therefore have been recently working on our login popup window. I randomly had a look a few minutes ago and it appears that the local login fields have completely changed their behaviour.This has completely broken the custom CSS we had for these fields and the text also does not conform to our specified font. Why has this change been made? Was there an announcement that this was going to happen?

24 days ago

Kamakshi VFrequently inSpired

asked in: User Interface

.ics format for Events

Hello!!I have an urgent query.. Currently, we have ‘Add to Google Calendar’ option for events. Do we have any feature to download the events in .ics format? Am I missing out on anything yet? Or should I submit this as as Idea?

28 days ago

revoteTotal Rock Star

posted in User Interface

Articles and images are broken, here in inSpired and in our community as well

Look the screenshots: Edit: it seems I cant even upload images here.

3 months ago

KevyMReady to take it to the next level

asked in: User Interface

Sticky flag not appearing on Knowledgebase Stick article

Hello,Is there a reason that a sticky flag is not shown on a sticky article in the Knowledgebase?It is visible in Community posts. ThanksKevin

3 months ago

A11eyinSpires others

asked in: User Interface

How do I change the default color for Post CTA? Like and Subscribe

Hello! I am trying change the after action color of the “Like” and Subscribe” actions at the bottom of posts. I went to Theme, then Colors, Fonts, Buttons. The only place I see the yellow color is in buttons. Help please 😀

3 months ago

anirbanduttaGainster

posted in User Interface

Suggestive tags for my Content

Well, Hello… This looks new.Apart from pulling in Content results per my Topic title… now Suggested keyword tags, LinkedIn style! ⌨️

3 months ago

MarkétaGetting inSpired

asked in: User Interface

Exempt required field for some users

Hello everyone! is there a way to exempt a required field for some users?Example - our users are hotels, so the “hotel name” is required, but then it is asking the same question to our employees also, who stated in another step they are not a customer.Is there a way not to make this field mandatory to those who selected “NO” for “Are you a customer” question? Or according to the “Employee” role/job title?Thank you!Markéta

4 months ago

obleibergGetting inSpired

asked in: User Interface

Two Client Types in one Community

Hello everyone,We are currently facing a challenge, any advice or suggestions would be highly valuable to us. We serve two types of clients: accountants and their clients, who are SMEs. Presently, we have an online community specifically designed for accountants. However, we have noticed a growing number of SMEs visiting the accountant community and posting their questions there, even though the content available does not cater to their needs.To address this issue, we would like to create a dedicated space or separated forum for our SME clients. Unfortunately, all the data collected will be mixed together, which could make it challenging to manage effectively. I was wondering if any of you, are in a similar situation with two distinct client types in your online communities. If so, I would greatly appreciate hearing about your experiences and how you have successfully managed this challenge. Thank you all.Best,Oliviai

4 months ago

SyedGetting inSpired

asked in: User Interface

Invisible link on the forum site

Hello, our community members are seeing an invisible link at the top of the website (the dark grey area), which is a link to the homepage. Some of them sees a small box as below. Was this supposed to be a button with a label on it? Can this be fixed?

5 months ago

revoteTotal Rock Star

posted in User Interface

Icons not displaying correctly

I am not familiar with those browsers, but one of our superusers reported that icons of Like / Best answer / Quote are missing? Because of this you might press Best answer accidentally.Have you seen this? I think community should work with all browsers.

5 months ago

FiszReady to inSpire others

posted in User Interface

In-community notifications (new post, mention etc)

Hello,It’ll be great if you’ll introduce (in near future) full in-community notifications.Currently all actions like new post (in subscribed topic) or best answer or new message etc. are notified via e-mail (which is overwhelming for mailbox sometimes). I know, that I can turn off some of them, but still need to track some new posts/changes etc.I’d add full in-forums notifications, so when someone will post new message or mention you in a post or even select your post as a best answer - then it’ll show notification bubble (with the numbers of unread notifications) on the user avatar (in top right). Also the user menu (the menu when you click on the user avatar) need slightly change - when unread notifications or unread messages - it need to be BOLD and added some red bubble to notify the user and I’d add there new entry like “notifications” for the reply / best answer notifications (and other with low priority), so user can track his notifications (when and where).

6 months ago

SyedGetting inSpired

asked in: User Interface

User information issue with some browsers

Hello! I am an admin for my community. Recently, I am seeing an issue with the user’s profile or information section in Control mode. When I tap on user to see more details a page comes up that is blank as shows below. Sometime it works in Safari but Firefox, Edge and Chrome find it very often. Does someone know what is going on?

6 months ago

timcaveyTotal Rock Star

asked in: User Interface

Does Insided use webpack as a bundler?

Random and possibly a silly question, but does Insided use webpack as a JS bundler?

7 months ago

mdellaroccoGetting inSpired

asked in: User Interface

Error message: Category with id "20" does not exist

I am trying to start a new conversation in one of my groups and I am unable to do so because after I click submit I receive an error message that says: Category with id "20" does not exist Has anyone had this experience before and might know how I can get past this error?

7 months ago

revoteTotal Rock Star

asked in: User Interface

Menu next to the post is visible only for user who are logged in?

Sorry but I am confused now, has this been always like this:Menu next to the post is visible only for user who are logged in.There is option to choose link to the post, so it is important menu to visitors as well.

8 months ago

ryanne.perryinSpires others

asked in: User Interface

Is there a url or way to direct a new user right to the create your account page?

Is there a way to direct new users right to the ‘create your account’ area instead of having them go to the Community url then click ‘Join or login’?

8 months ago

safiyaGetting inSpired

asked in: User Interface

User Can't Reply/Comment

Hello all! I have a question, and hope someone can assist until I hear back from Support. One of our users is unable to post replies under topics. They are the only one with this this issue as far as I know, so I am unsure what is going on. He rebooted his computer and it is continuing to give him an error message every time he attempts to comment. Has anyone dealt with this issue?

8 months ago

JasperKReady to take it to the next level

asked in: User Interface

Disable tagging of users

Some of our community members are really persistent in using the @user tagging feature to ask questions to specific employees, which we would rather not allow. Is it possible to disable this feature for specific user groups?

8 months ago

LisaClarGetting inSpired

asked in: User Interface

Platform Design

I am configuring our Community Platform and I’ve seen two different examples of how community managers organize Getting Started with the Community Content. One example is to have a Welcome to the Community Category and the other is to use the Knowledge base for that content. Is there a best practice or recommendation for this? I like the visual layout of Content in the knowledge base, but I didn’t know if that was an unusual approach. Thanks for your help.

1 year ago

BenSmokeBallReady to take it to the next level

asked in: User Interface

How do I avoid the "item pills" on thumbnail widgets?

Hi team, The item pills that appear on widget thumbnails seem to move around a lot. It makes it very hard to spec a design for the designers that both looks good on the event page without being wiped out by the “webinar” pill on other pages. We can just drop the whole design down and leave a LOT of empty space at the top (about 15-20% of the graphic) but then this makes the actual image on the event landing page look pretty strange. Here’s what I’m seeing with one of our events on different parts of the community. On the homepage widget On /events And looking quite nice on the actual event landing page Questions: At this point we’re probably going to just disable the tags. Is the only way to do this via custom CSS? Is there any plans to tweak the content CMS for Insided? It’d be great to have focal point cropping.

1 year ago

reneighGetting inSpired

asked in: User Interface

Julia_MReady to take it to the next level

asked in: User Interface

Creating an article or conversation to be published to a private Group

I’m creating an article to be posted in a private Group but the private Group doesn’t appear in the list of options for publishing in Control -- only the public Groups are listed. I noticed this is also the case when creating a conversation -- only the public Groups are listed. Is this by design or is something amiss? If this is by design, what is the thinking in not being able to publish to a private Group from Control?

2 years ago

Page 1 / 2

Badges

JessicaMendezhas earned the badge Easy talker
juan.delriohas earned the badge Sprinter
juan.delriohas earned the badge Easy talker
Lais Laudarihas earned the badge Sprinter
Ravihas earned the badge Easy talker
A11eyhas earned the badge Easy talker
Wilderhas earned the badge Easy talker

Show all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Company

(Private)

Only you and moderators can see this information

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Please enter your username & password

Retrieve username / Reset password or Create an account.

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.