Does anyone here use Insided for their Community and Intercom as their support tool and external knowledge base?
I’m looking to better understand how other teams:
- Connect their Intercom Articles to Community posts (i.e. how do you cross-reference all of your self-serve content?)
- I wish we could have federated search with Intercom Articles and Insided Community posts - have any of you built this on your own? I’m wondering how heavy of a dev lift this process is.
- Connect live chat with Insided, if at all
Any insight is appreciated! Thank you :)