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3 days ago

Welcome to the Gainsight Community

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48,887 Replies
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edwinRegistered User

Support grouping by numeric Global Context values in Query BuilderNew Idea

Currently the Query Builder supports grouping by non-numeric Global Context values, but not by numeric values. We use global context to pass numeric values that define specific areas/location where events took place. Grouping by those locations would allow us to report on ‘location-based-adoption’ at scale. Currently we have no way to achieve this.

24 minutes ago

dannygarciaShoshin

Migrate Production to StagingOpen

Hello - while building out our community before launch, we did all the work in Production since there were no members that it would affect.Now that we have members on it, we’d like to perform changes in the Staging site, but it looks nothing like our Production site. The work it would take to get the Staging site up to date is a lot, so it would be helpful for Community Managers to have a way to copy our production site into the staging site.

31 minutes ago

Jeroen_dBRegistered User

Improvement of search PageNew Idea

The search engine which users can use can be improved. 1: The results when searching show really old topics first. They are not the most relevant anymore.One improvement would be if the articles in our Knowledge base (related to the search) are always shown first. 2: Make it possible to filter the search results: For example: 'last month, "this week" etcetera. 3: Make it possible to search within specific sub boards and even specific topics.

1 hour ago

JeppePeppeVeteran Rookie

Customer Communities (CC)

Optimizing Dynamic Content Widget for mobile

Hi!Trying to make use of the dynamic content widget, but I’m not a fan of carousel layout when viewed on a mobile. Does anybody know a way (with custom css or other workarounds) to remove the carousel feature, and make it into 2 columns when in mobile view? We have done this with a custom html element, but it’s harder with a built in component :) How it is now: How i would like it to be: (just the layout) EDIT: Same goes for the Featured Topics Widget.

1 hour ago

revoteGolden Ruler

Customer Communities (CC)

Gainsight Digital Hub and DSA compatibility?

I would like to hear more about DSA (Digital Service Act, 2022/2065) plans. EU have set new regulations for the companies who have online platforms, beginning of 17.2.2024.I think inSided have plans to provide full support for the all features?EDIT: I added link

3 hours ago

angela_domenichelliMVP

Email signatureNew Idea

CSM would like to import their signature as formatted in Outlook to Gainsight. CSM wants to include in email assist templates and JO.

3 hours ago

markglenwalkerShoshin

Create a setting: Auto re-assign tasks when re-assigning CTA (remove pop-up)New Idea

We have use cases when end users reassign CTAs (not mass-edit use cases).When re-assigning CTAs, end-users report that it is cumbersome to always click “yes” on the pop-up question to reassign the tasks owned by the CTA owner.Idea: Create a setting that we can enable that will automatically reassign the tasks (avoiding the need for the pop-up).I understand some companies may have use cases where there are different task owners on the same CTA. For this reason, proposing a setting that we can enable that will do the task reassignment automatically.We’ve never had a scenario when the tasks didn’t also need to be assigned to the CTA owner.

3 hours ago

revoteGolden Ruler

Customer Communities (CC)

Private messages - emojis doesnt work at the moment

We just noticed that emojis doesnt work in private messages. When you press emoji icon, nothing happens. This occurs in our community and here as well. We have tested with Chrome and Firefox.

5 hours ago

juan.delrioTeam Captain

Build Communities

Looking for your DJ Skemaddox fix?

The star of the Community Unplugged, DJ Skemaddox heheIf you are like me and need to get your dj fix on. May I suggest, A State of Trance on youtube? I need it when I am updating customer records for misspellings.

6 hours ago

liam_nichollsShoshin

Avatar for System Admin userNew Idea

I have encouraged Gainsight users to add a profile image for their avatar in Gainsight. These avatars appear throughout the Gainsight UI, in particular they appear on the Timeline.I use rules to update milestones on the Timeline. These updates come from an automation and are posted as System Administrator. There’s no config options for this “user”. I would like the ability to be able to customise the avatar for this user. Currently the avatar is blank. I could imagine some admins may want to use a company favicon or something that also helps identify it as an System Administrator updated activity.

8 hours ago

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Archive

This section contains archived community content

Archived content

463 topics
1372 Replies

JeppePeppeVeteran Rookie

Customer Communities (CC)

Optimizing Dynamic Content Widget for mobile

1 hour ago

revoteGolden Ruler

Customer Communities (CC)

Gainsight Digital Hub and DSA compatibility?

3 hours ago

revoteGolden Ruler

Customer Communities (CC)

amanda_neilRegistered User

Customer Success (CS)

Email to TImeline Missing External Contacts

If I have an email that is posted to the Global Timeline (customer missing, not associated) and I then associate a customer to the timeline, my external recipients go missing?

20 hours ago

Marc.HoganShoshin

Customer Success (CS)

Email Opt-Out Hyperlinks - Unsubscribe - Manage Preferences

We recently sent a communication and received feedback that Opt-Out hyperlinks (Unsubscribing, Managing Preferences) did not work. I went back and reassigned links using the hyperlink button in the menu for both options. When testing the links, I could not open them or copy them into a browser. The configuration guidance talks about creating questions but nothing related to links and testing them prior to execution. Appreciate any assistance on this.

1 day ago

reggie_yu_gazmenShoshin

Customer Success (CS)

Outlook Gainsight Assist

We’re using Account Contact Relationship in SFDC wherein a contact can be associated to multiple accounts. There are instances wherein account names would be the same which makes it difficult for users to distinguish which account they need to log their email. It would be helpful if we could add their account number so users don’t have to guess and wrongly log it to another account. Is that doable? Thank you in advance!

1 day ago

sjacobi123Registered User

Customer Success (CS)

Is there a way to invert axis in chart?

We currently have a usage scoring metric where 1 is best and 5 is worst and we have created a trend chart to see usage over time. However, because we cannot invert the y axis the data looks backwards and is misleading. Is there a way to invert the axis data to show this appropriately? We are able to do this in other platforms to show correctly

1 day ago

Lena H.Shoshin

Customer Communities (CC)

Can I move a comment from the support area into Ideation?

Hi operations Pro’s,can I move comments and postings from the Support area into an idea?I do get an error message. Usually when something isn’t possible to be merged the field specifies.I am unsure if this is a continuous limitation of the product or an error. Best, Lena

2 days ago

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