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Paul_Ready to inSpire others

asked in: Got a question?

Adding buttons in an Article

Hi,Not sure if this is possible because afaik you can't add HTML of CSS in an Article. Is there an easy-ish way to add CTA-buttons in de text of an Article? I think it would look clean and it would be more in line with our regular .com site...

1 month ago

security_lioninSpires others

posted in Got a question?

Custom search banner to say Welcome @username or @first name

Has anyone created a script or snippet of code to customize their search banner?I’d like to do something that says Welcome @First Name or Welcome @username and it pulls the first name or user name from their registration information.

1 month ago

ddpancratzTotal Rock Star

asked in: Got a question?

How to edit / what is the hidden phrase for what a banned user sees?

I have a unique use case for banning users and need to edit this.Image from the post below

1 month ago

AliyaGetting inSpired

asked in: Got a question?

How can you customize a sidebar for a particular subcategory?

How can you customize a sidebar for a particular subcategory?I have a scenario where for a particular subcategories I need to have certain objects in side panel, which I only want to be visible there since they are relevant only for that subcategory. Is there a way to do that?

1 month ago

nvaldezGetting started

asked in: Got a question?

Issues with formatting copy

I’m having an issue where the text that I type into the control WYSIWYG cannot be formatted without formatting the rest of my copy. I’m not copying and pasting this text, it’s been typed straight into the Control text box. For example, if I have three separate lines, select one of them, and then choose Large Heading the WYSIWYG will apply that formatting to my entire copy. Is there a way around this? I’ve tried with copy and pasting text from Google Docs but am still having the same results. Also tried clearing out my cache, trying it on another device, and in an incognito window for good measure.

1 month ago

revoteTotal Rock Star

asked in: Got a question?

Preferred search

We have archive category and because it has lots of content search displays many times content from archive first and newest content is in the bottom.I know we can hide archive from search but I dont want to hide totally, I want that search displays newest content first.Is there way to adjust search in that way?

1 month ago

mary.ortegaGetting started

asked in: Got a question?

New community user cannot finish signing up

I have a new user who is attempting to create their account, but after they enter the required fields, they receive an error message. They cannot continue their signup process.Anything I should be doing on the administrative side to allow this user to sign up?

1 month ago

CathleenGetting inSpired

asked in: Got a question?

forward events in Outlook calendar

Hi,our customers use the Microsoft Suite and therefore also Outlook calendar.We would therefore not like to take over the events in the Google calendar via iCal, but need the opportunity to save the appointments in an Outlook calendar.Is that already possible?Thx, Cathleen

1 month ago

ellie.jordan.rhReady to take it to the next level

asked in: Got a question?

Adding a "create a topic/post" button lower down on the screen

Hi all, Is it possible to add a Create a post button lower down on the page than the one in the top header? I have been running some beta calls with some of our early adopters prior to launching in January and the main thing coming back is that the create button is not in the expected place when a user is in a category itself. they are expecting it to be at the top of the category feed. I can’t find a way to customise the category pages in this way, is it possible? Thanks!Ellie

1 month ago

revoteTotal Rock Star

asked in: Got a question?

How to edit phrase: Something gone wrong

You get this error message when typing comment and for example your internet connection fails. This can be seen above the text editor.Where to edit this phrase, I would like to use Finnish here?

1 month ago

juan.delrioReady to take it to the next level

asked in: Got a question?

Image aspect ratio on Articles and Events

Hello there!I just started making an image template for articles but found different aspect ration between two post types. Do we know why the ratio is different? And can I set the Event image specs to the same ratio as the Article image specs?Article = 1440 x 640Event = 600 x 300

1 month ago

logicalhareReady to take it to the next level

asked in: Got a question?

Ideas do not show up in Ideation page

I configured a Community category of type Ideation. I’ve submitted two ideas into this category. However, the Ideas content type in the admin panel and the Ideas module landing page viewable to the public both indicate that there are 0 ideas in the community. Why might this be?

1 month ago

CathleenGetting inSpired

asked in: Got a question?

custom roles and profile fields

Hi,we would like our users to fill out the "Your Role in the Community" profile field “Profil” when registering. This is defined as a mandatory field. Unfortunately, it is not adopted accordingly in the custom roles (user overview).Is there a solution for this. We don't want to assign custom roles to every new user manually. Thank you in advanceCathleen

1 month ago

krystalwuGetting inSpired

asked in: Got a question?

Turn Off Upvotes

When you merge ideas, I find that the previous idea has no way of turning off the upvote function. Even when closing the topic, it only turns off the comments, not the upvote feature. Can I disable or turn off the upvotes for a topic after merging?

1 month ago

mvalkovicGetting inSpired

asked in: Got a question?

Adding previous release notes

Hi all, we have a stack of release notes from our old Zendesk KB that we’d like to add as Product Updates. Are there any tips or best practices for this? We also want to include the date they were released.

1 month ago

hbailey1Ready to inSpire others

asked in: Got a question?

how often you change out your community content on the home page?

Hey there, My team and I are wanting to know how often you change out your community content on the home page? (featured topics, trending topics, webinars, events, etc..)1 week? 2 weeks? Months?We have a lot of content that we want to show and share. But want to make sure we leave it up long enough for community members to see.

1 month ago

revoteTotal Rock Star

asked in: Got a question?

User deletion, private messages -1?

User sent private message, asked me to delete account. We deleted it and now there is -1 notification above my avatar? What is this and how to get rid of it?

1 month ago

Scott BaldwinTotal Rock Star

asked in: Got a question?

Productboard integration doesn't support quoted content

Not sure if this is a bug or working as designed, but the Productboard integration when pushing to Productboard doesn’t allow for the body of the text to be edited if the body contains quoted text from prior threads. You can’t even delete it and replace with other text. cc: @daniel.boon

1 month ago

tomGetting inSpired

asked in: Got a question?

Google play store / Android user generated content policy flagging

Hi,We’re using the API to directly display the latest forum posts inside our app, today we’ve received a notification from Google we’re not complying with two parts of their policyPolicyProvides an in-app system for reporting objectionable UGC and users, and takes action against that UGC and/or user where appropriate; Provides an in-app system for blocking UGC and users; Can insided please make the report and flag functionality available via their API? Otherwise we’re going to be forced to either; Remove insided from our app or implement our own method to block reported posts. We’re not the only ones who are going to be affected by this, so it would be great to get a timeline on when we expect to have this available

1 month ago

bethReady to take it to the next level

asked in: Got a question?

Taking a community from private to public

We are planning on taking our community from private (customers only) to having the public be able to view content (that isn’t part of a private group or category) and only having customers be able to login and engage.Has anyone done this and do you have any tips/pitfalls to watch out for?

1 month ago

logicalhareReady to take it to the next level

asked in: Got a question?

Customize Sign Up page

Update: Thanks for the answer! Also, this related article was helpful: Is there a way to customize the Sign Up page? We are really only trying to customize the “I accept the terms & conditions” text, but I don’t see it in the Phrases section. I’m suspecting the only way to do this is with third-party scripts?

1 month ago

IdanReady to inSpire others

asked in: Got a question?

Removing timestamp from an article

Hey everyone! Is it possible to remove the time when an article was created? Like here in the attached screenshot where it says 28 days ago? Thank you

2 months ago

ChrisPantelisGetting inSpired

asked in: Got a question?

Is there a workaround for the difference between Front-End and Control Search?

Hey everyone! By any chance does anyone have any tricks to get around the discrepancy between Front End Search and Control Search?We’ve recently changed the way one of our features works and the problem is that we’re seeing many customers still referencing the old content and getting confused as to which is accurate.What we’re trying to do in order to solve this is Archive/hide/edit the out of date content so customers no longer get confused. Problem is, we have no way of easily finding all the content because searching the same keyword brings up different results within front end (473) VS control (191). So what we’re doing now is opening each thread within Front End and going into Control from there which as you can imagine is extremely time consuming :(This isn’t a new issue just finally frustrated enough to ask for help on here. Any have any ideas?

2 months ago

revoteTotal Rock Star

posted in Got a question?

Topic and the timestamp popup, where to edit?

Our community is in Finnish. When you look the topic and timestamp of the comments it is in English. What phrase changes this, or is there any settings related with this? 1 minuutti sitten = One minute ago

2 months ago

SMBReady to inSpire others

asked in: Got a question?

Spell check

Hey community friends 🤘I’m a windows/dell user. When I type in a description field, an auto-spell check function keeps me in check.My colleague who uses a Mac doesn’t have this. Have also tried enabling spellcheck via Preferences but doesn’t work. Any tricks or suggested free plug-ins that others use that you could recommend?Next stop - Ideation for a native spell-checker.Thanks

2 months ago

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