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168 Topics

Kgastaldo Ready to inSpire others

Is there a way to turn off automated badge emails?
Solved

I use my profile to send people the private messages when they earn a badge in our community. Which means I have a ton of private messages. Is there a way to have people get the automated PMs without them appearing in my inbox?

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49 1
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4 months ago
Kgastaldo Ready to inSpire others

Why don't I see tags?
Solved

Hi Community - I’m brand new to Insided so this is probably a super simple thing I’m overlooking - but I don’t see tags in our questions/discussions. We have side widgets for related topics and leaderboard. And I see “tag cloud” as an option - but do I have to use a widget to populate the tags for a...

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62 3
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4 months ago
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LPortalupi inSpires others

Leading inconsistencies with new editor

I created post A as a 'conversation' and then converted it to an article. The leading (space between lines) appears correct, i.e., as it always has. I created post B as an article in the backend. Even when creating it using the new editor, the leading appeared different – there was less space betw...

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183 8
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4 months ago
P
Pav Dhillon Ready to take it to the next level

How do I add a table into an article
Solved

When I copy and paste the table doesn't align correctly in the article.

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103 3
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4 months ago
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Pav Dhillon Ready to take it to the next level

Confused - New Registrations
Solved

Hi, I don't seem to understand the new registrations, as when I work out the new registrations it doesn't give me that figure. Could you please explain how it works the above out?

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94 2
P
4 months ago
J
jferretty Getting started

Does insided support SAML2.0 for authentication ?
Solved

Hi - I am wondering if this product supports SAML 2.0 ? Thanks !

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168 3
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4 months ago
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Frank Product Guru

What is a CORS restriction and how am I restricted?

If you are reading this article, chances are high you have encountered a CORS error somewhere on your community. This article will explain to you what a CORS error is, how you might be restricted by it as well as hopefully provide help for workarounds that can be used in order to achieve your desire...

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237 0
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5 months ago
mafe.pelaez Ready to inSpire others

Error Message - CSRF
Solved

Hi all! I was trying to publish a post in our FR Deezer Community and when I click to create post I received this message "Error Message - CSRF" Do you know what is this about? Thank you!

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307 15
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5 months ago
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LPortalupi inSpires others

Is there any way to include line breaks between numbered/bullet point lists?
Question

One of my colleagues was trying to make his first post in the community and wanted to share numbered steps. Since each step included more than a short phrase, he wanted to leave line breaks (i.e., spaces, or technically, increased leading) between each numbered item in the list. But he found that th...

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79 4
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5 months ago
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LPortalupi inSpires others

Comments vs. replies in backend
Question

Could someone explain what "Deleted comments" refers to, as compared to "Replies?" In the below examples, you'll see that this user has 1 Deleted topic, 1 Deleted comment, and 0 Replies. When I click on the number 1 next to "Deleted topics," I can see the trashed topic. When I click on the number 1...

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135 5
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6 months ago
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aluciani inSpires others

How to determine how many people are subscribe?
Solved

Is there a way to determine how many people subscribe to a particular forum. I have several folks that have seen the subscribe button and wondering how many people have taken advantage of it for a particular forum. Thanks

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158 7
M
6 months ago
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timcavey inSpires others

Number of members who made their first contributions - does this metric exist?
Solved

Does anywhere in analytics tell me the number of members who made their first contributions, aka new user activity, for any date range?

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258 9
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6 months ago
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a.slyusar inSpires others

Incorrect data display_user dashboard
Question

https://prnt.sc/oslokn

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68 3
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6 months ago
Celine_CB Ready to inSpire others

Promoting groups of topics on subforum
Question

Hi everyone, In addition to my question on promoting topics in ongoing e-campaigns, I'm trying to find a way to incorporate the same groups of topics on a subforum. In our perception this can be done in two ways: either by using the same tags and showing them in the sidebar or by making use of qu...

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80 4
6 months ago
R
Ragnhild Byrkjeland Getting inSpired

How to edit colors on tags?
Solved

Hi, Is it possible to edit colors on tags? I especially want to edit the hover over color, eiter edit the fill of the box or the text color or both. I do not find the correct box in "control"

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266 2
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6 months ago
Danjl Ready to take it to the next level

Post field error
Solved

Hi, I've noticed over the last few days I use post fields anymore. It gives me the following message: "Service is temporarily unavailable We can't process your request at the moment. Please try back later. We apologize for the inconvenience." As we use post fields to capture data for KPIs, its su...

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61 2
7 months ago
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Drew C. inSpires others

Roles and Permission Discrepancies

I'm working on a role for chosen employees to be able to moderate community content and I'm having quite a time doing it. Problem 1 (major) The Moderator role gives the user access to EVERYTHING in control. Including the ability to escalate their own privileges to administrator, but that doesn't re...

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272 11
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7 months ago
Y
Yannick Biesemans Getting inSpired

Disabling access to categories for custom roles does not work
Question

Hello, We have started to experiment with custom roles on our community in order to split up our moderator teams based on their expertise. To do this we wanted to create a custom role that only has access to certain categories, meaning that categories outside of their skill shouldn't even be visib...

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96 5
Y
7 months ago
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timcavey inSpires others

Community rules, guidelines, constitution, tips and learning resources welcome!
Solved

It seems that we don't actually have official 'house rules' or user guidelines, on at least one of our communities. This needs sorting! First we want to reach out to you all. Yes we'll need to make the call on where we want the balance between free speech and a safe place for users to be, and how s...

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155 7
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8 months ago
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timcavey inSpires others

Can we edit the copy of the 'flag' feature in Control?
Solved

We want the 'flag' feature to say 'Alert moderators', and teach our volunteers to use this for anything they want us to prioritise in our moderation. A.) Can we edit this ourselves in the Forum setting section? B.) Is this a good idea?

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75 1
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8 months ago
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LPortalupi inSpires others

Why are usernames showing up as "Anonymous?"
Question

This week I noticed that two of our users who recently posted in our community are showing up with the username "Anonymous" and I can't find their original username in the control environment under "User overview." It's not possible to click on the "Anonymous" username. My understanding is that use...

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131 2
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8 months ago
R
Ragnhild Byrkjeland Getting inSpired

Editing the CTA below header image on homepage
Question

Hi, I want to edit the colors on the CTA below the header image on the homepage. But I cant find out where it is placed in the control area. Can you give me a pointer?

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74 3
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8 months ago
R
Ragnhild Byrkjeland Getting inSpired

How to have different fonts on Headers
Solved

Hi, We finally got our customs font working on the page 😃 But now I am wondering if there is any possibilities to have different fonts on different header types? E.g. We want to have one font for the homepage header and another font for titles in quick links and categories. How can I do this? Ra...

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70 2
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8 months ago
Danjl Ready to take it to the next level

Email notifications about older activity?

Hi @Julian , I've noticed a few notification emails from our community received today, where the notification is for something that happened 2 weeks ago. I've checked a few other members had the same issue.

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75 1
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8 months ago
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Drew C. inSpires others

Email Outage - Updates?

What's the latest update on the email problem? I'm a little surprised that I haven't seen anything after nearly 3 days. http://status.insided.com/ (link to specific issue) Thanks, -Drew

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597 24
8 months ago

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