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Upcoming changes to the inSpired Community

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Upcoming changes to the inSpired Community
Hi all,





as every year, we do a review of our inSpired Community to make sure it is the best place to talk about everything around inSided. Also this year we put our heads together to see what we want to change. In this article we want to share with you what we are up to:





inSpired goes public

The biggest change will be that, as of next week, our community will be publicly available for all to see & participate. We do that for various reasons, but one is to showcase our inSpired Community as a good example of a community-powered help center. Other vendors are already doing this, and we think that we have no good reason to keep inSpired closed any longer.





Customer-only categories


We do not want to lock people out just because they are not a customer (yet). Nevertheless, we also do not want non-customers to have access to potentially sensitive information, nor let them influence the way we work with your feedback in our ideation section. Therefore we have checked all content and decided to restrict some areas for customer-eyes-only.





New features

We have some very cool improvements in the pipeline which have a great potential, and we will showcase them here on inSpired before we unleash them to your communities. But do not panic: every feature will be optional to use, even though we doubt that you would not like to activate them on your community.





New categorization

We are making some changes to our category structure. These changes will be made available in the upcoming weeks. Next to some general information around the platform, we will create a new space dedicated to our Community Managers, where we can discuss questions around KPIs and other items of relevance to the success of your community.





New look and feel

New Banners, icons, etc. We will give our community a brand new look and feel, 100% aligned with our new company style. Very pleasing to the eye, and we hope you will like it as much as we do!





"So when will this all happen?" you might ask... Monday the 4th of february will be the day where all this will come to life. Stay tuned and make sure to check out the new inSpired experience, and please share your thoughts about it with us!!!
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