update

Topic helpfulness v2.0

  • 3 December 2018
  • 10 replies
  • 447 views
Topic helpfulness v2.0
Userlevel 7
Some time ago we announced Topic Helpfulness here on inSpired. After this beta release we've been looking into ways how to improve this functionality. Thanks to you and our pilot customers (who tested this feature, shared data and gave their feedback on improvements) we were able to deploy some nice improvements;

  • A fresh new look & feel
  • Replaced the binary vote system (yes/no) by a universally known emoji vote system
  • Fixed vote bar that appears when the user starts scrolling in a topic
  • Make topic helpfulness available on all Answers and Articles


What is Topic helpfulness?

A little area below the opening post where users can indicate if they found the topic helpful or not. Users can reply by picking an Emoji to indicate whether or not it has helped them. This data/event will then be directly logged into your Google analytics, giving you clear view on which topics/content are helping people the most. For the moment data is not visible in the Control Environment yet.


What's next

We're working on configuration options in the Control environment, this allows you to determine the phrases of the topic helpfulness and where it should appear. Next to that we're making data on the votes available in Control: topic moderation pages will be enriched with a 'Content performance panel' and the data will be sent to the Content dashboard.


When will this feature be available on my Community?

When configuration options, data and insights for this functionality are available in the Control Environment. We want to ensure you have complete freedom over the visibility and have access to the data from day 1. Pilot customers already have the latest improvements mentioned above.


Early access

Can't wait until the public release and want to have it now? We can enable the latest version of topic helpfulness on your community. This means visitors can already vote on the helpfulness of Answers and Articles, data will be sent to your Google Analytics account where you can analyse results yourself. Sent me a private message if you want early access.

We will keep you posted here on inSpired on improvements and new milestones, if you have any questions or feedback let us know.

10 replies

Userlevel 5
Badge +3
Hi @Yoeri

FYI: we see some votes accumulating in some strange places... i.e. places that are not a thread.
(the report in GA counts events for "Topic downvote" which is a unique identifier within our portal...)



Any idea what is happening here?

Cheers
Florian
Userlevel 7
Hey, thanks for sharing this. I don't know what is happening here, we'll need to look into this.
Userlevel 4
Badge +3
Can we get our community's emojis to look like this?



Rather than this?

Userlevel 5
Badge +1
Hi @LPortalupi ,
Currently the emojis are not customisable. But we can update them for all. 🙂
Userlevel 5
Badge +2
Hi @LPortalupi ,
Currently the emojis are not customisable. But we can update them for all. :)


@xiaoyu-shen Any idea when this would be possible? 🙂
Userlevel 5
Badge +1
Good news, new emojis are live in your Content Helpfulness now. Check it out!
@LPortalupi Thanks for your suggestion

Userlevel 5
Badge +2
Good news, new emojis are live in your Content Helpfulness now. Check it out!
@LPortalupi Thanks for your suggestion



Great news @xiaoyu-shen, thanks! 🙂
Userlevel 7
Badge +3
So nice! Thanks for the change, folks 🙂
Userlevel 3
Badge
Hi all,

Is it possible to check which community member has downvoted at a certain article?
In that way, we would be able to contact that person, asking him/her how we can optimalize that article, so that is would answer their question ...
Userlevel 7
Hey,

It is not possible to check who downvoted a certain article. As voting is enabled for all users (registered members and anonymous users) it's not possible to track all votes.

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