Today we rolled this beta feature as a preview out inSpired, we call it Topic Helpfulness.
What is Topic helpfulness?A little area below the opening post where users can indicate if they found the topic helpful or not.
How does Topic helpfulness work?Every Q&A topic (questions and questions that have a best answer marked) of your community will get a new little area below the opening post asking one simple question: “Did this topic help you find an answer to your question?”. Users can reply via a ‘Yes’ or ‘No’ to indicate whether or not it has helped them.
This data/event will then be directly logged into your Google analytics, giving you clear view on which topics/content are helping people the most. Because it is a beta version the data is not visible in the Control environment yet. We have plans to make the data available in the content dashboard at a later stage.
A few points:
- This is available to ALL users, both logged in and anonymous users
- It’s available in every Q&A topic and is logged separately per topic
- The response (Yes or No) is only visible to the user, e.g. only he/she will see what response they have given to the topic
Pilot customers neededBefore we're making this feature publicly available to all branded communities we want to run a short pilot program with 1 or 2 of our customers.
The pilot program is simple: we'll activate topic helpfulness on your community and start measuring data. Data will be sent to your Google Analytics and is visible from day one. After a while we'll discuss results, thoughts and feedback.
Interested in becoming a pilot customer for topic helpfulness? Please contact me via a Private Message.
We will keep you posted here on inSpired on improvements and new milestones, if you have any questions or feedback let us know.