Release

🖼️🤩 Publish perfectly-formatted articles with (shareable!) article previews

  • 12 March 2020
  • 4 replies
  • 188 views
🖼️🤩 Publish perfectly-formatted articles with (shareable!) article previews
Userlevel 7
Badge +1

I’m happy to say that we’ve released yet another inSpired idea: article previews. Thanks to @freydrew for submitting the original idea on inSpired!

No one likes their formatting to turn out differently than expected.

We have a powerful WYSIWYG editor for creating articles, but we heard feedback from you that sometimes things were a little bit off for your community readers after you published the article. For instance, the spacing between lines was different. And the font is different… Or you published the article in a hidden category on the community to share with your boss/colleagues.

No need for hidden categories anymore - we’ve introduced a new preview option for article drafts! What’s even cooler is that you can optionally change the sharing settings to share previews with colleagues who don’t even have access to Control.

With article previews you can:

:white_check_mark: See a 100% accurate preview of what your published article content will look like on the community.
:white_check_mark: Give Control colleagues quick access to a preview of your article.
:white_check_mark: Share article previews with colleagues who don’t have access to Control.

We hope this helps you publish articles with less stress and higher quality!

Some proof that it works:

Spot the difference, oh wait, there is none! Well - maybe there are some differences in this particular article...
50 bonus points on inSpired for the first customer who calls out any difference
between the article content in this screenshot vs what you’re currently reading.

Two things to keep in mind: we don’t currently include previews of file attachments, and the sharing functionality ‘Anyone who has the preview link’ is not supported on communities with platform visibility set to private.

Let us know what you think of the new article preview feature in the replies - we’re excited to hear whether you like it, and any feedback you have so we can improve it further.


4 replies

Userlevel 5
Badge +4

This is awesome and THANK YOU for building this so quickly!

Our technical writers who are in charge of the content on our KBs will be so happy. Their main issue was the formatting differences and more importantly the sharing of articles with their supervisors. They needed to get approvals before publishing and our existing process (publishing to private forums) didn’t work out well. Now, they’re able to share the articles without having their supervisors signed into the community. 

Thanks again! 

Userlevel 3
Badge +2

@daniel.boon You didn’t bold the “Some proof it works” in the preview, but did IRL. Ready for my points💅

Userlevel 2

It’s either the ‘Article Preview’ box at the top or the ‘bonus points’ sentence (which would be super meta  :joy: )

Userlevel 7
Badge +1

Hahaha excellent work @Ben Anthonisz @mstone - I have to admit, it’s been so long that I totally forgot about this, so was great to see this detective work 🕵🏻.

I’ve awarded you 50 points since you were the first @Ben Anthonisz, but I’ve also given you 25 points as well @mstone for the ‘bonus points’ sentence which definitely counts 😉.

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