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Yoeri inSider

release Now available: Search in the embeddable widget (+ redesign)

Now available: Search in the embeddable widget (+ redesign)

We made some great improvements to our embeddable widgets. We added search functionality to the conversational widget so that the user can always look up the information they need and we gave our embeddables a facelift to make it look even better. What are the embeddable widgets?Our embeddable widg...

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9 months ago
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daniel.boon inSided Product Team

Update A new lick of paint for the ‘new article’ screen in Control 🎨

A new lick of paint for the ‘new article’ screen in Control 🎨

We’ve improved the appearance and layout of the create article page in Control (hit the 'New article' button in Control to check it out for yourself!). Now that we've put this new design foundation in place, our next step will be to add the ability to save draft articles (as mentioned in our most...

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9 months ago
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Yoeri inSider

Coming soon Set up a Knowledge base category with our new content curation functionality

Set up a Knowledge base category with our new content curation functionality

Another major step forward in providing access to all the help and guidance your users need to find the right information, meet our content curation capability for category pages. Very soon company validated content (articles, guides and support material) can be pinned to the top of your category p...

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9 months ago
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Yoeri inSider

release Content Helpfulness is now available!

Content Helpfulness is now available!

As of today Content Helpfulness* is available for your communities. This allows your visitors to vote on the helpfulness of topics in your community, you can decide on which topics they should vote. Read on to learn more. What is Content helpfulness?A feature added to topic pages where users can i...

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9 months ago
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Yoeri inSider

Update Search bar relocated

We successfully moved the position of the search bar as mentioned last week. The search bar moved from the 'navigation bar' to the 'hero panels' on the following pages: Parent category Category Search result

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9 months ago
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daniel.boon inSided Product Team

Update Delete private messages, unsubscribe from @mentions, and more improvements

You asked, we listened. We have recently implemented some platform improvements based on your ideas and feedback here on inSpired. Read on to learn what is now available: Private message deletion for community members Unsubscribe from @mention email notifications Content Helpfulness Facelift Show w...

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9 months ago
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Yoeri inSider

Announcement Moving the search bar (on some pages)

Update May 13, 11:24: Changes are live On May 13 (Monday) we'll move the position from the search bar from the 'navigation bar' to the 'hero panels' on the following pages: Parent category Category Search result For other pages the search bar will remain in the current place. We're making these ch...

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9 months ago
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daniel.boon inSided Product Team

Announcement We've temporarily disabled the 'rank rebuild' button

Hi everyone, We've identified an issue with the 'rank rebuild' button; we discovered that in certain scenarios this function can sometimes cause performance issues on your community. As a precaution, we've temporarily disabled the rank rebuild button. We are looking into a permanent fix, and will...

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9 months ago
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Joris inSider

Roadmap Roadmap Update April 2019

Roadmap Update April 2019

It was a month with ups and downs for the product development team. We had to deal with huge amounts of spam; as a consequence our email system got more than 10% bounces, causing Amazon (AWS) to shut down our email service. We are very sorry about this. Unfortunately, it took longer than expected to...

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10 months ago
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daniel.boon inSided Product Team

New Feature Streamline your support workflow: escalate community posts to Zendesk from Control 💁🤖

Streamline your support workflow: escalate community posts to Zendesk from Control 💁🤖

You can now quickly create Zendesk Support tickets from any community post, enabling you to save time manually submitting issues reported by your customers through the community. After you set up the integration, all posts will gain a new ‘Create Zendesk ticket’ button in control, via which you can...

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10 months ago
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Joris inSider

Roadmap Roadmap Update March 2019

Roadmap Update March 2019

In 2019 we continue our focus on making it easy to find content on our platform. In the last couple of months, we introduced quick links and homepage recommendations to better guide users to the right content. We improved the technology so that we can offer more relevant content. We introduced schem...

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10 months ago
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daniel.boon inSided Product Team

New Feature Now available: WYSIWYG Editor For Replies In Control (with @mentions!)

Another heads up for you and your moderation team: we plan to release an update to the editor for the topic moderation page in Control at the beginning of next year. Read on for more details!! What has changed? We have replaced the old BBcode editor in Control for replying to a topic with the WYSIW...

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10 months ago
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Yoeri inSider

Product improvements on quick links, content helpfulness, related topics and solved topics

We’ve made improvements to our platform functionality. We worked on quick links, content helpfulness, related topics and solved topics. If you’ve missed what’s new, here’s a roundup of everything we did: Quick links can now open in a new tabWe added a configuration option for quick links to open in...

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10 months ago
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Yoeri inSider

Release Now available: Parent categories

Now available: Parent categories

We’re really happy to share that parent categories have been enabled on your production environments. With parent categories you will be able to offer users a new area which includes all content from all categories in one overview. Parent categories might be a new word for you. To make sure we’re a...

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10 months ago
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Yoeri inSider

Parent categories – Launching April 2, 2019

Parent categories – Launching April 2, 2019

In the past months we have released a number of improvements which help you guide your users to the most relevant content. We believe that our next improvement will also be a major step forward in making access to the most relevant content much easier and more efficient. By introducing parent categ...

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10 months ago
ErikD Getting started

Announcement 🛠 Possible temporary interruptions on your staging environment

Starting from tonight (March, 21st, 10 PM CET) we're testing some big core improvements to our platform - these improvements are tested in smaller batches on the staging environment to ensure a smooth transition and maintain the quality of your communities. As a result this could cause your staging...

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11 months ago
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Yoeri inSider

release [Update] Enriching categories on homepage with category description

[Update] Enriching categories on homepage with category description

We will add the description of category pages to the homepage. This will be added Wednesday February 13. Why are we doing thisWe are working on making the category page more valuable. We will make the category page clickable so that your users can visit it and see the nested subcategories as well...

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11 months ago
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Yoeri inSider

Topic helpfulness: now previewing on inSpired

Topic helpfulness: now previewing on inSpired

At inSided we want to help you understand the value of your community. We are developing a feature that gives more insight into which Q&A topics in your community are considered helpful and which are not. Next to that we were inspired by the post: Demonstrate and drive community value by enabling pu...

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11 months ago
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tom.shaddock inSider

Insided notification regarding emails being sent from the platform with incorrect return email addresses.

Yesterday evening (March 18th) we unfortunately recognized an issue with email notifications being sent with an incorrect return email address. It could have been the case that you and your community users received emails with a different ‘FROM’ address to the one you had set up on your community:...

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11 months ago
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daniel.boon inSided Product Team

Announcement Upcoming changes to topic moderation due to core platform improvements

Over the next couple of weeks we’ll be rolling out an update with some core improvements to our platform. Since we’re migrating one-by-one to ensure a smooth transition, your community might receive this update earlier or later than other communities, sometime in the next few weeks. Most of the c...

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11 months ago
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daniel.boon inSided Product Team

Announcement Updates to the Moderator primary role - removed ability for moderators to grant/revoke roles

We've released a small update to the Moderator primary role. Read on for more details! What's changed?Moderators can no longer (by default) grant/revoke roles for any users. This includes both primary and custom roles. Moderators no longer have access to the 'Custom User Roles' section in Control....

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11 months ago
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Yoeri inSider

release Now available: Robots.txt file

Now available: Robots.txt file

Ugh, Robots…! They can do anything, are taking over the most mundane tasks and worst of all: they are scanning my platform! We have received a lot of feedback via inSpired, support and the CSM team that you want to be able to control the search-engine crawlers. We listened: As of today we’re happy...

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1 year ago
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Yoeri inSider

release Now available: Homepage recommendations and configurable homepage streams

Now available: Homepage recommendations and configurable homepage streams

Not one, but two new functionalities are here. 🎉 Homepage recommendations and configurable homepage streams which were announced last week are now available! Homepage recommendationsHighlight the most important content for your users on your homepage in basic recommendations lists. You know be...

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1 year ago
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Yoeri inSider

[Update] Test now – Homepage recommendations and configurable homepage streams

Update 19 February: Functionalities mentioned in this topic are available  Sometimes we get to hear that all homepages look the same. We've been working on homepage functionalities to configure your homepage in a more different way. As of today we deployed two functionalities to your staging enviro...

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1 year ago
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Yoeri inSider

announcement [Update] Upcoming changes to the Related topics widget

Update: changes mentioned in this topic are live We're working on improvements for the related topics widget (finally). As you've pointed out earlier here, here and to a certain extend here the related topics widget can use some improvements. We'll change the datapoint that is currently providing...

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1 year ago

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