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Deprecation announcement for 'registration' export

After analysis of our current export capabilities, we came to the conclusion that there is an overlap between the user export and the registration export. The registration export gives you a list of users that registered during the giving time-frame. It will give you access to the following fields: [list] [*]username [*]userRank [*]userRankTitle [*]userRole [*]time [*]event_type [/list] Also the user export will give you a list of users that registered during the given time-frame. It will give you access to the following fields (in bold the fields that are also available in the registration export): [list] [*][b]username[/b] [*]email [*][b]userRank[/b] [*][b]userRankTitle[/b] [*][b]userRole[/b] [*]total_topics [*]total_comments [*]total_answeredcomments [*]total_likes [*][b]join_date (registration time)[/b] [*]last_visit [*]last_activity [*] [/list] The only field the registration export is providing extra, is 'event_type' which does not really add value.

4 years ago

BartinSider

posted in News & platform updates

Opportunity! Facebook algorithm changes

Hi all, wanted to share an interesting upcoming change in the Facebook algorithm with you. In the fight against fake news, click baits and irrelevant ads, content from family and friends will be pushed much more in your timeline. Facebook already became mostly a paid media channel with an organic reach of only 2% on average. And for companies it will only become more expensive and challenging to get their content our there. And this is were you come in ;) You all know the value of an owned community. Maybe you can use the upcoming changes to evangelize the need and value of your community internally. Think for instance of all the 'free' and long tail traffic your community already generates. http://metro.co.uk/2018/01/20/facebook-algorithm-update-will-change-news-feed-7245129/ Would love to hear your thoughts on this! [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/d7e246d0-be7e-47e0-b494-5a60b5d2f9e9.jpg[/img]

5 years ago

YoeriinSider

posted in News & platform updates

What’s new in branded Templates – January 19, 2018

Noticed some more colors in your community? That’s right, we updated the default avatar set. We also implemented a feature in control that allows you to approve user posts before they are submitted to your community. Check what else is new: [b]New default avatars[/b] Gone are the days of long streams filled with grey avatars. From now on each user that does not provide an avatar will get a new default avatar. This avatar consist of a random pastel color from our carefully crafted color-scheme and the first letter of the username. [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/4339621a-faf1-40e5-bad4-54aeb1fb6a80.jpg[/img] [b]Pending posts (pre-moderation)[/b] Under heavy spam attack or want to check incoming posts? Use ‘Pending posts’ to manually review topics and replies from users that have never submitted a post before. When this feature is enabled, a moderator must approve or deny a topic or post from a user before it will be published in the community.

5 years ago

YoeriinSider

posted in News & platform updates

What’s new in branded Templates – January 11, 2018

New year, new updates. We’ve added category permissions. This lets you control whether members can create topics or post comments in a specific category. Also we’ve added and improve some functionalities for the articles module. Here’s a roundup: [b]Category permissions[/b] [i]This feature is available for[/i] [b]all[/b] [i]our templates (including non-branded).[/i] Do your members keep mistakenly posting topics within your 'official' categories? Make the category read-only using category permissions. This lets you control whether members can create topics or post comments in a specific category. [url=https://community.insided.com/how-to-s-37/how-to-restrict-members-from-creating-posts-in-a-category-459]Read more in the How-to article[/url] [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/cd28ae3f-ed3d-4cfd-8263-cb038e93a34e.jpg[/img] [b]Show and edit article labels in Control[/b] Published an article but forgot to add a label or picked the wrong label? No

5 years ago

daniel.boonFormer inSider

posted in News & platform updates

🎁 Now Available: Notify members when they receive a badge

[h2][b]Notify members when they receive a badge[/b][/h2] Hi everyone - firstly, Happy New Year! :grin: :fireworks: To kick off 2018, we've made a new feature for [b]self-service badges[/b] available: configurable badge notifications. [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/978c6075-2746-43c6-ad51-8dabd8c74418.png[/img] For each badge, you can set up an individual notification message that will be sent to a member when they acquire the badge. You can choose to send the notification via private message or email. [b]Private message notifications[/b] [list] [*]Choose the moderator that the private message is sent from. [*]Define the message content of the private message. [/list] [b]Email notifications[/b] [list] [*]Define the subject line and the message content of the email. [/list] Notifications can be set up for any existing badges created using the self-service badges tool - however, they cannot be configured for legacy badges. And,

5 years ago

JulianinSider

posted in News & platform updates

The first Analytics Dashboard is live!

Hi all! As we want to leave this year with a bang, we just have released our very first Analytics Dashboard for all of you! :) You are able to find it in the Analytics section of your control environment: [img]45b70367-6085-4ef3-ad6f-1aeb4fb965fe.png[/img] Some communities are still in the process of synchronizing the data base, so if you encounter issues accessing the dashboard, then this probably can be explained by that. This first release is very important to us, now the ground work has been done to release more dashboards in the upcoming months. We already received quite innovative ideas for future dashboards, please keep providing us with your awesome feedback! As we plan to move all exports to this new page at a later stage, maybe you can also share your current cases for doing exports? This way we can optimize our plans to deliver the best experience possible! [b]Please note:[/b] You might get a login-prompt when you click on the dashboard. You can simply a

4 years ago

YoeriinSider

posted in News & platform updates

What's new in Branded Templates – December 20, 2017

Hey inSpired. The new editor is here, read all about it here: [url=https://community.insided.com/news-updates-16/wysiwyg-editor-community-front-end-now-available-on-branded-templates-398]WYSIWYG editor (community front end) now available on Branded Templates[/url]. Next to that some improvements and fixes to our templates. Let’s get started. [b]Information tooltip on Subscribe button[/b] We received feedback that the functionality of the subscribe button in category pages was unclear. We introduced an information tooltip that is shown when on mouseover. [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/3d4b2f9d-a11f-42fb-b700-3708be441ac3.jpg[/img] [b]Improvements[/b] :thermometer_face: - When you edit a topic you no longer jump to the end of the page - All links within the community domain no longer have the nofollow attribute - We display the rank-icon on avatars in featured topics if a user has a rank-icon - Topic titles are set in H1 header element maki

5 years ago

daniel.boonFormer inSider

posted in News & platform updates

🎁 WYSIWYG editor (community front end) now available on Branded Templates

We're really excited to announce that the [b]WYSIWYG editor[/b] is now available on [b]Branded Templates.[/b] Please see the previous announcement topic for [url=https://community.insided.com/news-updates-16/update-launch-delayed-wysiwyg-editor-in-the-community-frontend-branded-templates-345]more information[/url] about the specifics of what's included in this update. We're sorry for the delay to the launch, but we made some good steps and are now much more confident in the quality of the editor. [b]Upcoming priorities to deliver for the WYSIWYG editor[/b] [list] [*]Available in the Control environment (including @mentions!) [*]Attach images in private messages [/list] [b]Spotted a bug?[/b] [list] [*]The new editor makes it much easier to create complex formatting on posts. [*]We've tried to cover the most common cases in order to make using the editor as satisfying as possible, but the amount of combinations that can be created...well it's a big number. [*]As a result,

5 years ago

christophroomsinSided Product Team

posted in News & platform updates

inSpired Community Analytics

Hi all! During the inSpired event we announced our plans to release the first inSided Community Analytics dashboard. With inSided Community Analytics we want to give you insights in the health and the performance of your community. We are aiming at providing you both with tactical, operational and strategical dashboards. To make sure we can focus on building the best dashboards, we have decided to use an external BI solution, which we will integrate into our platform. A 3th party platform allows us to move faster and provide dashboards with a richer functionality. Our aim is to deliver the first 2 dashboards in January 2018, and then continuously add more dashboards. All of our customers will automatically get access to these dashboards from within the Control environment. The first dashboards we will deliver are the [url=https://community.insided.com/news-updates-16/preview-have-a-look-at-our-brand-new-content-dashboard-379]Content[/url] and the Members dashboards. Ne

1 year ago

BartinSider

posted in News & platform updates

Your hidden e-commerce connection?

Hi all, There is a lot of buzz around conversational commerce. And rightly so! We see communities as a perfect way to contribute. In fact, we have multiple communities where the commerce value per customer has outgrown the service value! Even though service was the initial concept of the community. So from the numbers we have at this moment we see that up to [b]5% of all new customers[/b] had the community as first point of contact. And a community can deliver [b]~10% additional traffic to the main website[/b]. And last; the average conversion rate and order value of community traffic can outperform other (paid) traffic. We see this as a hidden pile of gold. [b]So I would encourage you to get your numbers straight.[/b] Maybe there is already a great hidden connection. Or not. Both can be reasons to start, experiment and optimize subtle commerce flows in your community. (Hint: simple relevant links in your topics are by far the the most effective). [b]Therefore, it would be

5 years ago

daniel.boonFormer inSider

posted in News & platform updates

🎁 Self-service badges has arrived! Create and edit badges in control

[h1]Create and Edit Badges in Control![/h1]We’re happy to announce that as of today you can add and edit badges for your communities in Control![h2][img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/485454db-91a1-48a4-87cc-da716b7d6d15.png[/img]What features are available right now?[/h2][b]:white_check_mark: Add Badges[/b] [list] [*]Provide a title, description, and badge image [*]Define the rules that trigger the badge for community members. [*]Currently you can configure the following rules: # Replies Posted, # Topics Created, # (Best) Answers. You can also define the category/subcategory in which the badge should be awarded. [/list] [b]:white_check_mark: Edit Badges[/b] [list] [*]Change the above criteria after you’ve created a badge. [*]Deactivate badges you no longer want to award to members (or reactivate them again if you need to) [/list] [h2][i]How Tos[/i][/h2] Please see these guides to learn how to use this new feature: [list] [*][url=https://co

4 years ago

AnoukinSider

posted in News & platform updates

Here's what happened at inSpired Event 2017: The Conversation!

[b]The inSpired Event 2017: The Conversation was a great success! [/b] With over 150 guests this was our biggest event to date! We are very happy to have welcomed many of you there, and hope you had as great a time as we did :champagne: As promised, we have published all presentations from last week. You can find them on our [url=https://www.slideshare.net/inSided]SlideShare page[/url]. In addition, we have some [b]exclusive content for inSpired members[/b]! - [url=https://www.slideshare.net/secret/fqZpgAv86wBAUl]Opening[/url] from [user=9]Robin[/user] - [url=https://www.slideshare.net/secret/Kc08OWV3M6tKXS]Use the community to drive traffic and increase sales[/url] by [user=303]Marcel[/user] - [url=https://www.slideshare.net/secret/4aOsGJ3PhNhq7Q]How inSided develops the next generation of communities[/url] by [user=9]Robin[/user], [user=1]Wouter[/user] and [user=3]Joris[/user] - [url=https://www.slideshare.net/secret/3GwbtLVtaip0oj]The value of analytics and dashboards

5 years ago

daniel.boonFormer inSider

posted in News & platform updates

[Advance notice] WYSIWYG Editor in the Community Frontend (Branded Templates)

Many of you mentioned at Innovation Lab and inSpired that it’s important for you to know in advance when a core update is coming, so you can prepare your community members for the change. I’m delighted to announce that we’ll be releasing the WYSIWYG editor [s]next Thursday (30 November)[/s] very soon, pending us fixing some last-minute critical bugs. It’ll be available in the front end of all communities on [b]Branded Templates[/b]. If you want some boilerplate to use to inform your community about exactly what’s coming, I’ve written a brief explainer (credit to [user=204]Mathis[/user] for this suggestion at Innovation Lab - we’ll try to create these for all core updates that you'll want to inform your users about): START -------------- [b]New editor for writing posts[/b] In the new editor, you can see what your post will look like whilst you’re writing it, so there’ll be no more formatting surprises. [img]94ce9680-0caa-4ae7-92c5-b29082932fb6.png[/img] That mean

4 years ago

JulianinSider

posted in News & platform updates

Hi there! I'm your new Community Manager for the inSpired Community!

Hi all! :) I am super-excited to announce that as of today, I will be the new Community Manager for the inSpired Community! :raised_hands_tone1: :100: Some of you might heard this already at yesterday's inSpired event, however now it is time to make it all-official. For those who don't know me: I used to be the Community Manager for the German TomTom Community for the past years. Recently I have started with inSided as the Community Expert. My main tasks for now: [list] [*]Give you an as-awesome-as-possible experience here on the inSpired Community [*]Improve the current training / workshop material [*]Review / expand the the knowledge base articles [/list] So basically my goal is to equip everyone of you, regardless of the current stage of your Community, with all the information that you need in order to make your Community even more successful. Therefore, it would be great to receive your feedback (here in this topic, in a [url=https://community.insided.co

5 years ago

YoeriinSider

posted in News & platform updates

What’s new in branded Templates – November 10, 2017

We’ve introduced the profile card to quickly access profile information within topics. Next to that, we continued to tweak and improve the templates here and there. Here is a roundup of what we released lately: [b]Topic card[/b] When reading a topic you want to get some context about the user who started the topic, or the users who replied to it. For that we released the topic card; when hovering an avatar in a topic you'll get more information about the user. This card is also enabled when hovering an @mention or the recently online user section on the homepage. This card will not be visible on touch devices since they do not support hover behaviour. [img]3686676b-75af-4740-a4af-59e9d79fc263.jpg[/img] [b]Featured topics without images[/b] From now on featured topics on home- and category pages are not required to have an attachment or featured image anymore. If you don’t provide an image to the featured topic it will display an elegant topic card with all the topic information

5 years ago

AnoukinSider

posted in News & platform updates

Get your knowledge from inSpired

With inSpired looking better than ever, it was time we moved our knowledge base to the community! Find all existing and upcoming articles under Community Strategy, carefully subdivided in the subject of your choice. The following categories are here for you to explore: [i][b][url=https://community.insided.com/acquisition-31]Acquisition[/url][/b] Increase traffic and attract new members [b][url=https://community.insided.com/activation-32]Activation[/url][/b] Help your community members reach their maximum potential [b][url=https://community.insided.com/content-33]Content[/url][/b] Create, evaluate and plan community content [b][url=https://community.insided.com/organizational-embedding-34]Organizational embedding[/url][/b] Incorporate the community into your organization [b][url=https://community.insided.com/community-objectives-goals-and-measurements-35]Community objectives, goals and measurements[/url][/b] Measure the value of your community[/i] Finding these ar

5 years ago

YoeriinSider

posted in News & platform updates

🎁 Now available: User registrations approval

We released a new feature that allows moderators to approve new user registrations. When this feature is enabled a moderator must approve or deny a registration before the user can post content on the community. This is one of the measurements we took to combat spam, as is described in [url=https://community.insided.com/news-updates-16/update-spam-wars-return-of-the-spammers-214] Spam Wars: Return of the Spammers[/url] [img]51667f07-c088-42b5-a796-08608d5c6590.png[/img] [h3]How to enable moderator approval for new registrations[/h3] 1. Login to the Control Environment. 2. Navigate to the ‘User management’ page under ‘General Settings’ 3. Set ‘Approve new registrations’ to Yes [h3]User guide[/h3] New community users will see a “Membership requires approval from moderator” message when they activated their account. At this stage the user is part of the community but he/she can’t create topics or reply yet. Moderators need to approve a registration before the user can cr

5 years ago

YoeriinSider

posted in News & platform updates

What's new in Branded Templates - October 27, 2017

Hey everyone, It has been several weeks since we launched our first branded template. Meanwhile we have launched multiple communities and improved a bunch of things. We hope you noticed any changes, if not we got you covered. [b]TL;DR[/b] :see_no_evil: Branded templates are the latest community templates from inSided. We provide continuous automatics updates of new features without extra costs. Over the past weeks we released more than 100 items to your community. Some small, some big, some new and some improvements, we did it all. We hope you enjoy the things we’ve been working on. [b]NEW[/b] :sparkles: [list][*]Configure community homepage image and tagline via Control. Change your community image wherever you want, whenever you want. [*]Unified list view. Discussions, questions, answers, articles and surveys all combined within one category. [*]Articles. Publish high-quality content in the community. Include a full width featured image above the content and the topic w

5 years ago

DeniseFrequently inSpired

posted in News & platform updates

Welcome to the brand(ed) new inSpired Community!

We’re happy to welcome you to the new and improved inSpired Community! Following many of our customers, inSpired has also switched to branded templates. [b]What are branded templates?[/b] In case you didn't know; branded templates incorporate best practices from inSided's 100+ community implementations. And because it's a true SaaS product, every (re)new(ed) functionality will be updated seamlessly. Branded templates adopt a consistent, streamlined design that helps community users get to the content they need as quickly as possible. At the same time, branded templates provide multiple configuration options, including header images, fonts, and topic icons. In a future release, these customizations will become fully self-service - meaning that you can make design changes to your branded-template community on the fly. So, enough sales talk ;) ... [b]Earn badges![/b] In addition to a fresh new design, the inSpired community now includes [b]badges[/b]. Post, like, and c

5 years ago

christophroomsinSided Product Team

posted in News & platform updates

October Roadmap update

We have updated [url=http://bit.ly/inSidedRoadmap]our roadmap[/url] to give you some insight into the exciting features we are working on at the moment, and what is planned for the upcoming months. We made sure to add some screenshots and mockups to most of the items so you can get some previews. A project where we are very excited about, [b]the WYSIWYG editor[/b] is almost ready and it’s looking amazing. The new WYSIWYG editor will support all the popular features like bold, italic, underline, images, videos, URL links, @mention, spoilers, and quotes. It will be launched first in the A1 community, and soon after be automatically available for all branded templates customers and in the Control environment. We hope to finalise all this before the end of this month. [img]6afc0788-8924-4ec2-8cb9-7a7242a1f0bd.png[/img] Also [b]Self Service Badges[/b] is close to release, it will allow you to create your own badges using the control environment. You will be able to use 3 metri

5 years ago

Seline van DijkGetting started

posted in News & platform updates

Request for research participation - Community user survey

Hello and good afternoon to everyone, My name is Seline van Dijk and I’m a CMD (communication and multimedia design) student at the HAN in Arnhem. Currently I’m doing my graduation project at Insided, based around the improvement of short- and long term user engagement. For my research on this topic I wanted to get some real user feedback on why they are using the community and what they like and dislike about it. I would like to do this in the form of a survey, and am posting here to ask if anyone would be willing to participate in this venture by allowing me to post the survey on their community or by posting the survey yourselves. In a few months, think december or january, I’d like to test the new functions I’ll be designing with the community users again to refine them. This will be a survey too, and I’m asking in advance if anyone would like to participate in this one as well. Please let me know if you’d be willing to participate in either one of these or bot

5 years ago

YoeriinSider

posted in News & platform updates

Updated Create new topic page for Moderators

Hey all, We’ve updated the ‘Create topic’ page in Control for moderators, we replaced the old page by a newer version. [img]8f68d9d0-5ae5-4dd6-9f49-61a2ba155bca.png[/img][h3]Summary of updates[/h3][list][*] Added ‘type’ option allowing you to select the type of topic you want to create [*] When the article module is enabled you will have an extra option which allows you to create an article with featured image and label [*] When the survey module is enabled you will have an extra option which allows you to insert a survey [*] Added input field labels, making them more descriptive (e.g. Closed is now Allow replies) [*] Retina icons [*] Responsive page [/list] Hope you enjoy the updates. We value your feedback to make everything better, if you have feedback let us know by commenting below.

5 years ago

DeniseFrequently inSpired

published in News & platform updates

inSpired Event 2017, don't miss out on The Conversation!

Hi all, We're very happy to announce the fourth edition of the inSpired Event: 'Join The Conversation', [b]November 23rd in Volkshotel, Amsterdam[/b]. [img]d6528121-b173-44cb-8d60-0fca4ae87fe2.png[/img] This day will be packed with keynote presentations, breakout sessions, and of course enough time for catching up and socializing :sunglasses: We're currently finalizing the program. As soon as it's ready we will make sure you get an official invite with all the details. For now: Save the date and mark November 23rd, starting at 10 AM in your agenda now! Spaces are filling up quickly so make sure you don't miss out! Looking forward to seeing you there. If you have any questions, feel free to ask them as a reply on this topic :)

34612

5 years ago

Justin RousselinSider

posted in News & platform updates

Congratulation to Elisa!

After a successful migration last year, Elisa community has reached a few days ago the 100k members milestone. On behalf of inSided team, I wanted to congratulate [user=241]Riina[/user] for this big success and we are looking forward continuing to help you grow your community. https://palsta.elisa.fi/ [img]78832d32-928d-4faf-a83d-ac75e70b3be4.gif[/img]

5 years ago

DanielinSider

published in News & platform updates

What is and how to use Post Field Analysis

Welcome to the inSided Whiteboard! In this release the main topic is using Post fields and our Post Field Analysis tool. Transcript: One of the main issues community managers find when reporting is that aggregate figures (total replies or total number of topics) are simply not detailed enough to, for instance, find out what the recurrent issues of their different products are, or not specific enough to give feedback to product teams about reported bugs, among other things. I will focus on these two particular cases so I can make sure that the point about structured data get across and the benefits of the tool are clearer. Take the idea of using Post fields for identifying recurrent issues that customers have in your community. In this example I use post fields to Identify recurrent issues and sentiment at the time of posting. Using this two categories, these two post-fields allows me to generate FAQs and in general content that is specially relevant for your customers and w

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5 years ago

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