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[user=241]Riina[/user] submitted on our ideation board the idea to [url=https://community.insided.com/ideas/363]empower superusers to be able to mark best answers to questions[/url]. Having the best answer marked improves the user experience for users who are looking for an answer, since the marked answer will show on top of the list of answers. Motivating users who asked a question to mark answers seems challenging. Most of them did not mark it, which lead to many questions not having a marked answer or the moderator had to step in and mark the answer. Now “Super-User” is a primary role, we were able to provide them with the right to mark best answers. We are confident this will results in more questions have a marked answer. This feature will be available for all branded templates from Friday August 10 onwards. You will not be able to disable this feature. If you don't want your super-users to be able to mark answers, we suggest to not use the 'Superuser' primary r
We have opened up our spam prevention feature in control and made some under the hood changes, spammers won’t like us. Configuration options for the community header have been added to Control and we did so much more, read on to learn all about it. [h3] [/h3][h3]Spam prevention[/h3]Starting to receive spammy posts that you don’t like? You can enable Spam Prevention on your community. This service will review every incoming post from registered users. If the service suspects the post contains spam it will be sent to the spam folder in Control and won’t be published on the community. Read our how-to to learn how activate spam detection for your community: [url=https://community.insided.com/how-to-s-37/how-to-enable-spam-prevention-822][i]How To[/i] Enable Spam Prevention[/url] [h3] [/h3][h3]Configure header colors and settings[/h3]Want to have more control over your community header configuration? That’s possible. You can set the background and link colors in the header and define
A more lengthy update this time. Our teams delivered the long awaited Third-party Scripts feature. This feature allows you to add external scripts to your community. We made the navigation bar colors configurable in control allowing you to change the look and feel of this element. A lot of under the hood changes have been made to make your communities work even better. Keep on reading to learn more. [h3] [/h3][h3]Configure navigation bar colors :art:[/h3]You can now change the background- and text colors for your community navigation bar. By default these colors are inherited from the generic color scheme. Configure your colors in [b]Control > Appearance > Navigation[/b]. [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/4e9d71d6-e593-4f7c-a693-e33c7ceed1f6.jpg[/img] [h3]Third-party scripts :keyboard:[/h3]Administrators can now empower their community with scripts from external services (third-parties) such as Google Analytics, Survey monkey and more. Go to [b]Con
Hey all! We just have finished uploading the first recordings from the inSpired Innovation Lab. So if you missed it, you now have the chance to watch it back. Today we start with the introduction, a company update, the product update as well as the inSpired update: [video]https://youtu.be/4iQq8N27KmY[/video] Next videos will be covering the case (about using our embeddable widgets) from Elisa, as well as the round table recodings (about engagement in the community & organizational embedding). Cheers, Julian
Hi All,Currently we are working on creating webhooks for the community and we are looking for pilot customers who can help us with defining the use cases and later implementing integrations with it.For those of you who does not know what a webhook is:A webhook is basically a tool that pushes community information to outside servers and applications. This is triggered by events that are defined by you. Whenever that trigger event occurs on the community, the webhook sees the event, collects the data, and sends it to the endpoint specified by you.You can use webhooks: to simply get to know that an event has taken place to ensure that data is in-sync across multiple web applications to connect the community with other applications where an event in community would trigger an event in the applicationFor example: set up a webhook to send a user a discount code when they gain a particular badge set up a webhook to create a ticket at your helpdesk tool when a user posts a questionIs this a t
A very big THANK YOU to all who attended our inSpired innovation labinSpired innovation lab
Hi all, in the name of all of us @inSided I wanted to thank all of you who were able to join our inSpired innovation lab yesterday, regardless if it was in person or online! Our concept had the intention to not just update you on what we are working on, but also to offer you more time and opportunities to discuss topics of your interest and to give you the chance to get inspired by what other communities are doing. We feel that this has been a great success, so rest assured that we are already looking forward to our next inSpired innovation lab! [b]Your feedback[/b] Of course you can let us also know in the comments how you liked it. :) However as Christoph has mentioned, we will send all attendees a link to leave us some feedback. There you can let us know what could be done better or what you were missing during the event. [b]Recordings: For those who missed it[/b] For the folks who were unfortunate enough to miss it ([user=344]mafe.pelaez[/user] so sorry to hear yo
Hi all, For all of you who are joining this Thursday, here’s the latest info on inSpired Innovation Lab! People that join remotely will get a link via email from me in the upcoming days. Please let us know if you've subscribed but cannot attend. Especially the drinks and bites from 17:45 till 19:15 since we have to reserve this in advance. Thanks and looking forward to seeing you on Thursday! :information_desk_person: [h3]Program[/h3] 13:30 Walk-in 14:00 Welcome and Introduction 14:15 Updates from our Product Team 15:15 Community case from Elisa 16:00 Roundtable sessions round 1 16:45 Roundtable sessions round 2 17:30 Drinks and bites at a special location 19:15 The end If you want to join a specific roundtable, make sure to be on time since we have limited seats per roundtable. First come, first serve! Tokens will be available at the entrance. [h3] [/h3][h3]Overview of roundtables[/h3] [u]Product Roundtable: Community Success Dashboard[/u] Following the
Hi inSpired, time for some product updates. Hope the release of the Widget Management feature did not go unnoticed. We made under the hood changes to our platform to be GDPR compliant and as always we implemented improvements and fixes to our communities, let’s get started. [h3]Widget Management :clipboard:[/h3]Want to change your community sidebar widgets? That’s possible. Take full control over the appearance and settings of your community widgets. Read [url=https://community.insided.com/news-platform-updates-16/widget-management-is-now-available-696?forumid=16]Widget Management is now available![/url] to learn more. [b]Community statistics widget[/b] One of the perks of releasing a widget library to our platform is that we can fill it up with more widgets. The community statistics widget is the first example. This widget displays the community wide statistics and can be added to the General and Topic sidebar. Head over to [b]Control > Appearance > Widgets[/b] to activate and
Hi all, we are super-proud to announce that as of today, our inSpired Community is shining in a fresh, new light! :sun_with_face: In the past weeks we have taken a very close look at our community and updated a lot of things. We want to ensure that you can continue to find the information that you need to get the most out of your community. So what's new in the inSpired community? [h2]New categories[/h2]We have improved the way the categories are segmented and presented. This way it is much clearer for you where to find your information or to share your feedback. The new categorization is as follows: [h3]Welcome[/h3]News & platform updates Off-topic [h3]Platform[/h3]Got a question? Got an idea? How to's [h3]Community Management[/h3]Getting started SEO, Traffic and integrations Gamification, Activation & Super Users Analytics & reporting Moderation tips & tricks [h2]New Knowledge Base[/h2]The new knowledge base, located in the "Community Strategy" Category gr
We're in the final stages of building our Widget Management feature, and we expect to make it available very soon on your communities. Hereby an advance notice and information about what you can expect :) [h3]What is a widget?[/h3]A widget is a datacontainer displayed in the sidebar of your community. Widgets can contain various data and element about events that are happening in the community. Well known widgets are Badges and the tagcloud [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/535089a5-bc38-4971-a6f7-d9e009d0fbce.png[/img] [i]Example of the badges widget[/i] [h3]What is Widget Management?[/h3]With this feature you can manage the widgets in your community. Select the widgets you want to use and how they should be configured. [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/7a55bb63-0fc0-4418-8c8a-d0852fa9f9bc.png[/img] [h3]What can I do with this feature?[/h3][list] [*]Enable widgets [*]Disable widgets [*]Reorder widgets po
We’ve been working hard on improving the community dashboards in control. On the communities we added a nifty feature that brings visitors back to the top of the page with a single click. Read on to learn what else is we did. [h3] [/h3][h3]Member Dashboard :family_mmbb:[/h3]We added a couple of things to the member dashboard: - A column ‘likes received’ to the top members table - A detailed view for the top members table. This detailed view will reveal more information about the performance of your users. - A detailed view for the ranks table. This detailed view will reveal more information about how the ranks are performing in your community. See the new things for yourself in [b]Control > Analytics > Members dashboard[/b]. [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/4d5fe4b6-b471-45aa-a663-82fc4266066f.jpg[/img] [b][i]Good to know[/i][/b] [i]- All the data shown in the dashboards is over the selected time range.[/i] [i]- ‘Likes given’ and ‘likes
We would like to invite you to the ‘Innovation Lab meets inSpired’ event on May 31th. This event continues the format of the Innovation Lab, where our product team provides a roadmap update and hosts the product roundtables. On top of that, we want to bring the power of the inSpired community to the event; by having customer cases and roundtables about topics defined by you. If you have specific problems or questions you would like to discuss with your peer community managers or moderators, please add them in the comments. Or if you have a best practice you think that might be useful for other communities, you can add your suggestion for a presentation in the comments. [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/bc6e57ad-db3e-4b72-8292-7df13a5333fe.png[/img] We will stream a number of the sessions, to make sure that customers who can’t travel to Amsterdam can enjoy a part of the event. Please save your seat by registering for the event [url=https://
We released a new analytics dashboard, this time it's all about the members of your community. We’ve also added an ‘Unanswered topics’ view to your community homepage. Read on to see what else is new: [h3] [/h3][h3]Members Dashboard[/h3]The members dashboard will provide you insights on the most important things you want to know about your community members. You can check it out in [b]Control > Analytics > Members dashboard[/b]. Read [url=https://community.insided.com/how-to-s-37/how-to-use-the-members-dashboard-628][i]How To[/i] Use the Members Dashboard[/url] to learn more about the charts. [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/bb65157e-01f5-4ce4-9f12-bdc77d00d08b.jpg[/img] [h3]Unanswered topics tab[/h3]A third tab has been added to the community homepage. This view displays topics that have a open question and will empower users to quickly find topics that are in need of an answer. Via the phrase tool you can change the label of the tab. [img
Hi everyone, Due to a possible security issue related to GIF's upload, we have to disable this functionality temporarily, for about two weeks from today. This is a measure we need to take to make sure that the security vulnerability is fully tested and resolved. [b]How this will affect your community?[/b] [list] [*]In this period, it is not possible to upload any GIF's in topics, comment as well as rank or profile pictures. This also means you cannot add any new GIF's when editing a post. [*]All the old GIF's that are already posted will be working. [/list] We sincerely apologise for any inconvenience. If you have any questions around this, feel free to post a comment below.
We’ve been working really hard on the next iteration of the Content Dashboard. Next to that we added two more color configurations to control and we’ve added a visual indicator that tells the difference between read and unread topics. Read on to learn more. [h3] [/h3][h3]Content dashboard[/h3]The Content dashboard got a huge makeover, a new design, improved functionality and better UX. Read [url=https://community.insided.com/news-updates-16/improved-content-dashboard-is-now-live-585]Improved Content Dashboard is now live!!![/url] for all the details. [h3] [/h3][img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/57bd9e49-f9d0-49fd-a551-3ddc3bb78ad5.jpg[/img] [h3]Configure introduction widget colors[/h3]You can now change the background- and text color for the introduction widget that is displayed on the community homepage. By default these colors are inherited from the Background color and Text color. Head over to [b]Control > Appearance > Colors[/b] to configure the
The Embeddable Widgets are coming soon, and we're really excited to share the first version with you all! In this update on the Embeddable Widgets: [list] [*]Check out the Conversational Widget, live on our pilot customers' websites. [*]Learn how our pilot customers are influencing the development of the product. [*]Find out how you can get involved too. [/list] [h3][b]Wait...what are the Embeddable Widgets again?[/b][/h3] The Embeddable Widgets are a set of easy-to-install components that enable you to extend the reach of your community content and enhance your webpages. The Conversational Widget floats above the page, providing help to your customers, right where they need it. The In-page Widget enables you to display community content directly within any page. [h3][b]Want to check out the Conversational Widget live on some webpages?[/b][/h3] You can check out the Conversational Widget live on these pages: [list] [*][url=https://www.kpn.com/faq/16722]KPN FAQ pag
Ending the week with news on our templates. Next to the improved phrase tool we did other improvements and fixed a few bugs. Here’s what we’ve been working on lately. [h3]Improved Phrases Tool ✒️[/h3]February 27th we released an improved Phrases tool. The phrase tool allows you to change the text of links, buttons and labels. Read all about it in the release topic: [url=https://community.insided.com/news-updates-16/improved-phrases-tool-561]Improved Phrases Tool[/url] [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/575dee5e-4221-4c94-96f2-f97eb4db9419.png[/img] [h3]Improvements 🤒[/h3]- [b]SSO Login flow:[/b] Users are directly send to the SSO login page when your community only has SSO login enabled. We removed the modal view where users had to click twice to go to the login page. - [b]Hide ‘Create idea’ button on topic page when a user is not allowed to submit ideas:[/b] Some communities have ideation boards in hidden categories or only available for speci
Hi all, as promised in our [url=https://community.insided.com/news-updates-16/community-success-stories-inspired-event-interviews-551]previous article[/url] from last week, we have a number of interviews from the inSpired event which we still want to share with you! :) Our interviewees from this week are some real experts in Community Management. Hence it will be worth taking your time to hear how they see their job evolving. So without further ado, let's have a look at what they have to say! [b]Tim - Moderator @[/b] [url=http://forum.ovoenergy.com/][b]OVO Community[/b][/url] [user=260]timcavey[/user] tells a really nice story about how communities are helping people, and how he as a Moderator is actively supporting users to get help when they really need it. Listen what he regards as their biggest challenge as the OVO community is now going into its second year after launch: [video]https://www.youtube.com/watch?v=nNQIsHBAO3M[/video] [b]Issam - Moderator @[/b] [url=http
Hi all! Just before the week is about to end, I wanted to share something cool with you! So take your time and have a look, I am confident that there is something interesting to be found for every one of you... I still remember very well that, when I was about to start as a Community Manager (waaay before the inSpired Community even existed), I found myself asking "how do other Community Managers look at their job"? What is important to them and what are their challenges? What do they regard as a real success, and am I successful in what I am doing? This is also why (in my opinion) get-togethers like our inSpired Event are very important in order to catch up with other like-minded people. They probably have had the same worries or challenges that you are having right now, and might be able to share their idea or story how they overcame some of their biggest obstacles. Furthermore, it is also the best chance to help the new, aspiring Community Manager / Moderator not to make t
In our everyday quest to make your communities better we’ve implemented some improvements and fixed a few bugs. Most notably new item is the community breadcrumb. Here's an account of what we've accomplished the past weeks. [b][u]Breadcrumbs[/u][/b] We’ve added breadcrumbs to the community template. Breadcrumbs tell the user where he is within the community domain and allows him to quickly navigate back to a higher level. On mobile viewports the breadcrumb exists of a direct link back to your community homepage. [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/e68402ce-250a-4b33-ad26-82733791132d.jpg[/img] [b][u]Improvements[/u][/b] 🤒 - [b]Filter on new posts (control):[/b] It is now possible to filter on ‘New posts’ in the Control Environment, [url=https://community.insided.com/ideas/365]one of the ideas from the ideation category[/url] that we implemented - [b]Change featured topic colors:[/b] You can now change the background- and text color for featured
We are improving our communities by squashing bugs, improving functionality and releasing new features every day. This way we can always ensure the latest and highest code quality standards and minimize the risk of breaking something when releasing. The inSpired community is the official channel where we announce what is new and what has been changed or improved. You can find all updates in the 'News & Updates' category. We've been doing this for several months now and would like to take a moment to evaluate our release process. We'd love to hear your feedback on how we release: [list] [*]What do you like about the way we release? [*]What would you like to see different in the way we release? [*]How do you feel about the updates and the how-to documentation that we provide in this community? [/list]Let us know in the comments below :point_down:
Hi everyone, You might have noticed a decrease in the number of members shown on your community homepage. We have made a change in the statistics widget; it only includes registered members now, and not banned users or users in the waiting for email confirmation stage. The statistics widget on our community home pages used to show the total number of users. But for many communities there are thousands and thousands of fake accounts stuck on the 'waiting for email confirmation' or banned spammer accounts. Therefore, these community statistics could have been misleading. This was implemented based on multiple client's feedback.
[img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/e89ed285-26f6-4c46-bf8a-43a6ac470640.jpg[/img] So, one year on, we’d like to share how it’s getting on... [b]4000+ forum users[/b] and counting [b]400+ threads opened[/b] they’re a chatty bunch! [b]3 Super Users[/b] always posting and helping others [b]Not forgetting Boost[/b] We’ve launched a [url=https://forum.boostpower.co.uk/welcome-to-the-boost-forum-14/welcome-to-the-boost-forum-22]Forum[/url] for our PAYG customers too [b]Driving the EV revolution[/b] with a dedicated forum [b]Getting smarter 24/7[/b] with a new smart products area [b]All this in just one year! We still have a lot to do, but we think we've had a great first year![/b] We have cake and balloons and have shared the birthday love with the whole of our team!
We’ve added some great new features and improvement in Control in the past week. A feature that allows you to take more control over your moderation workflow and features that allow you to change the appearance of your community. Let’s get started. [b]Moderation labels[/b] It is now possible to view and manage moderation label in Control. Use Moderation Labels to mark the status of topics in order to support your moderation workflow and ensure that it’s more ‘flow’ than ‘work’. Read [url=https://community.insided.com/how-to-s-37/how-to-manage-the-status-of-a-topic-with-moderation-labels-512]How To Manage The Status Of A Topic (With Moderation Labels)[/url] to learn more. [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/7323ba5a-5fd3-4779-97bc-2b4b5e5c127e.jpg[/img] [b]Color scheme[/b] Colors have a big impact on the look of your community - think vibrant flower power, washed retro or duo-tone minimalistic. Want to have more control over the color scheme of you
We’ve added URL support in the category description, next to that we did extra improvements and fixes to our templates, read all about it. [b]Place URLs in category description[/b] You can add an tag to the category description in Control to display a basic URL in the category hero images on your community. This link will be displayed like any other link in your community and open in a new tab. Your URL should start with ‘http://’ [img]https://uploads-eu-west-1.insided.com/inspired-en/attachment/000a8b65-fb70-4595-8da6-369052816c9d.jpg[/img] [b]Improvements[/b] :thermometer_face: - The Control button links to the user profile page in control when viewing a user page in the community - Search results, search pages display more accurate results based for search queries - Disabled tooltip on create topic page for mobile devices [b]Fixed[/b] :bug: - Canonical URL of the page you are looking at. When a page is split in multiple pages it points to the right URL in pagination
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