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Get a 360° view of your customers with our Salesforce CRM integration

  • 8 January 2020
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Get a 360° view of your customers with our Salesforce CRM integration
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We’re happy to announce that our integration with Salesforce is now available in the inSided Control environment with self-service set up.

Our Salesforce integration enables you to push community member and activity data to Salesforce to gain a 360° degree view of your customers—providing you with richer data that helps prove the worth of the community to the rest of your business.

What can you do with this integration?

 :white_check_mark:  Get a 360° view of every customer’s community activity, making sure you’ve always got the full context easily to hand when communicating with customers.

 :white_check_mark:  Understand the reach of your community and see how it’s been adopted by your customer base, as well as which customer segments you can target to improve community membership and results.

 :white_check_mark:  Get insights about the engagement levels across your customer base, and easily spot any accounts that have dropped in activity—so you can take proactive action.

 :white_check_mark:  Provide better context for your product team on customer ideation, by identifying which ideas are most popular amongst different customer segments (you can even link ideas to account ARR!).

For more inspiration on how to get the most out of this integration, check out our eBook: Unlock your Community Data — Integrate inSided with Salesforce​​​

The Salesforce CRM integration is included in our Enterprise package. If you’re not on our Enterprise package, you’ll see a card in Control directing you to contact your CSM or Support to learn more.

Installing the Salesforce CRM integration

Follow our setup guide with your Salesforce Admin to get the integration set up (time to set up is just under 30 minutes!). This guide also provides more details about how exactly the integration works, and exactly what community data you can pull into Salesforce.

We’re really excited to bring you this integration and are confident that it will help deliver a lot of community value for the Salesforce users out there! As always, please let us know in the replies if you have any questions or feedback.


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