We’re happy to announce that embeddable widgets are now available for all Branded customers!
The embeddable widgets are a set of easy-to-install components that enable you to extend the reach of your community content and enhance your webpages.
Two widgets (pictured above) are now available:
- The conversational widget floats above the page, providing help to your customers, right where they need it.
- The in-page widget enables you to display community content directly within any page.
In Control, you’ll notice a new ‘Embeddable Widgets’ menu option. From here you can:
- Access your embed code for installation.
- Configure the look and feel of the widgets (and preview the conversational widget).
- Optimise the search results for the widgets.
Please note: the embeddable widgets are only free to use up until a certain level of usage. See 'Pricing' below.
Want more info/instructions? Check out the FAQ and How Tos below
- Embeddable Widgets: General FAQ
- Conversational Widget: FAQ
- In-page Widget: FAQ
- Embeddable Widgets: Technical FAQ
- How To Install The Conversational Widget On Your Website
- How To Install The In-page Widget On Your Website
- How To Customize The Look And Feel Of The Embeddable Widgets
- How To Optimise The Search Results For The Embeddable Widgets (Basic)
Thank you to our early adopters
I’d like to thank our early adopters/trial customers for their feedback and enthusiasm: both those who’ve already got the embeddable widgets live on their websites and others who are currently preparing to go live with the widgets:
The insights we’re gaining from your feedback are really helping to shape the product!
Want to see the conversational widget live on some of these customers' websites? Check out these pages!
You can use the embeddable widgets for free up to 100,000 ‘appearances’ per month. Get in touch with your CSM for detailed information about pricing and usage.
Up next and in the future for embeddable widgets
Our focus for the near future:
- View the full details of a topic in the Conversational widget.
- Enable users to rate the helpfulness of a topic in the Conversational widget.
- Preview and configure the In-page widget from Control.
- Define specific topics to appear in the widgets on specific pages from Control.
We’d love to get your feedback on this new feature! Please reply below with any comments or questions .