@mentions feature release notes

Related products: CC Users & Roles

A feature that has been requested by a lot of customer is to have an @mentions functionality. We’re happy to announce that you can now make use of this.





The quality of service and response time are important factors that determine the customer satisfaction of your community. Using @mentions enables you and your users to trigger a quicker response from a specific user or moderator.








How does it work?


It’s very straightforward and similar to how @mention works on social media platforms. In the text field, when you type “@” a box appears that shows all the user who have participated in the topic you are posting to. You select a user, and his username will appear in the post. Once published that username is shown as a link (directing to the user profile). The mentioned user will receive an email, stating he has been mentioned in a post with a link to that post.





Next to typing “@” , you can also activate the @mention functionality by clicking on the “@” icon that has been added to the text editor.





If you want to mention a user who is not active in a thread; just type his username and after 3 characters all usernames that begin with those letters will appear in alphabetical order.





What happens to old posts with @ signs?


Nothing. @mentions will only be shown in posts that are made from the date the functionality was added to your community. (thanks for the question @benvanooijen)





Is mentions available in Control?


No, for now you can only @mention in the community. In Q2, we are going to build a WYSIWYG editor. Once this is in place, we will add the @mention functionality to that.





How to get @mention in your community


To enable @mentions in your platform, some small adjustments need to be made by our implementation team. This will cost 6 support hours.





To benefit from @mentions on your platform, you can simply send a change request to support@insided.com. Our team will plan and coordinate your @mentions implementation.





Please be aware that @mentions is only available on our Responsive template.





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Are you going to be using @mentions a lot? Try it out here first on inSpired.
A great, thanks 🙂
Hi @christophrooms and @alexisvos


Any news about @mentions available?🙏
Hey @Gaelle,





We're not currently working on implementing @mentions in Control.





We had to delay implementing the WYSIWYG editor in Control (was planned earlier this year) due to unexpected difficulties. @mentions was included as part of this.





When we decide to focus on adding the WYSIWYG editor to Control (currently not planned for any specific time), @christophrooms will announce it in one of his roadmap updates 🙂.
Hey @Gaelle,





We're not currently working on implementing @mentions in Control.





We had to delay implementing the WYSIWYG editor in Control (was planned earlier this year) due to unexpected difficulties. @mentions was included as part of this.





When we decide to focus on adding the WYSIWYG editor to Control (currently not planned for any specific time), @christophrooms will announce it in one of his roadmap updates 🙂.






Hi @daniel.boon


Ok, thanks for your quick your reply.
Anyone else experiencing this? One user included several times in the list.






Anyone else experiencing this? One user included several times in the list.











Ya we're aware of this, and its currently in progress so should be fixed soon 🙂
@Jurgen its now fixed 😎
Hello all,





As this thread is already about the @mentions.


We are getting questions if there can be a profile option to turn the notifications of @mentions off. Not all users like to recieve the constant flow of mails, so it seems.





And yes, I am aware that we could ask the question, 'then what is going on in this case?'. Because usually the @mention mail is a good thing, without it, @mention has no point as you won't be notified. Also, a user can put a ruling on the Emails.





But those workarrounds and specific cases aside, I think a user should have the right to turn @mention notifications off.





So I'm wondering, as experts, what is everyone's oppinion on this?





Cheers,
Hey Ronald





This idea covers exactly what you've requested: https://community.insided.com/ideas/380.





The workarounds you've suggested make sense, but since end user feedback is really clear (causing a lot of pain) we're going to add a 'kill switch' to disable the mention email notifications. In the future, we think it'll be logical to add a way for users to check their mentions without going to their emails, but that's currently not in scope.
Hey Daniel,





Well thats just great haha, I Used the search to find @mention topics to see if this was already posted, but that topic didn't come up. But that is probabbly me just looking through the top 5 only...





Cheers
I cheekily (and silently) added a bit more description to the topic title (to specifically mention mentions) after you posted your original reply Ronald, so no worries - you did everything you could 😉