Moderation capacity

  • 5 September 2017
  • 1 reply

Userlevel 4
Are you using the right amount of staff to moderate your community? Here’s how to find out!

Start by defining the number of tasks, such as reading posts, creating replies, and writing topics, as well as the duration of each of the tasks. After doing so, you can easily enter these numbers into a formula to determine how many FTE you need to moderate your community. View the formula and read more about it here!

1 reply

Userlevel 7
Badge +3
This is very helpful @Anouk!

We are just launching a second community so going through this exercise right now!