Closing topics that are inactive can help you keep content fresh in the activity streams on the community. In this article, you’ll find out how you can automate the closing of inactive topics.
How to configure the automation rule for closing inactive topics
Note: you must be have the community manager/administrator primary role to configure this rule.
- Go to Control > Settings > Automation Rules.
- Under ‘Automatically close inactive topics’, turn on the switch.
- Configure when you want topics to be closed (the number of days after which a topic has been inactive - i.e. no new replies have been added).
- Optionally configure the categories you want this rule to apply to.
- Press save changes.
- You’re all set!
More details around how the rule works
Topics started by users with the following primary role are ignored by the automation rule: administrator, community manager, moderator, superuser.
If a topic has been closed by the automation rule, and it’s reopened by a moderator, then the topic will never be closed again by the automation rule.
One additional note: this automation rule will only be applied to topics created after you set up the rule.