How To Automatically Close Inactive Topics

  • 14 October 2020
  • 8 replies
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Userlevel 7
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Closing topics that are inactive can help you keep content fresh in the activity streams on the community. In this article, you’ll find out how you can automate the closing of inactive topics.

How to configure the automation rule for closing inactive topics

Note: you must be have the community manager/administrator primary role to configure this rule.

  1. Go to Control > Settings > Automation Rules.
  2. Under ‘Automatically close inactive topics’, turn on the switch.
  3. Configure when you want topics to be closed (the number of days after which a topic has been inactive - i.e. no new replies have been added).
  4. Optionally configure the categories you want this rule to apply to.
  5. Press save changes.
  6. You’re all set!

⚙️ More details around how the rule works

  • Topics started by users with the following primary role are ignored by the automation rule: administrator, community manager, moderator, superuser.

  • If a topic has been closed by the automation rule, and it’s reopened by a moderator, then the topic will never be closed again by the automation rule.

One additional note: this automation rule will only be applied to topics created after you set up the rule.


8 replies

Userlevel 4
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Is there a reason why you can't close topics started by admins? 

We post a lot of support content, that do not need to be displayed in the activity stream, so it would have been great if there was an option to close topics started by us …. 

Userlevel 7
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Is there a reason why you can't close topics started by admins? 

We post a lot of support content, that do not need to be displayed in the activity stream, so it would have been great if there was an option to close topics started by us …. 

Thanks for your feedback/question @Hiewwaiy! We chose not to automatically close topics started by admins since the kind of content an admin posts (e.g. articles/product updates) tend to have their own workflow, separate from the end-user content lifecycle.

Re: your second point -> would you prefer for this support content to simply not appear in the activity stream at all, even when it’s first published?

Userlevel 4
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Hi @daniel.boon 

 

Would you prefer for this support content to simply not appear in the activity stream at all, even when it’s first published? 


Yes that is exactly what we want! :grin:  :point_down_tone2:  

 

Userlevel 5
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@daniel.boon I’ve just applied this setting to our community. How long will it take for replying to inactive topics to be disabled?

And a follow-up idea on this one:

We decided that app. 1,5 years of inactivity is, for us, a good time to auto-close a topic. But, we would like to keep ideas open for a longer time, ‘cause some things just take longer :sweat_smile::see_no_evil:  Have you been considering this?

Userlevel 7
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Hey @Suvi Lehtovaara  - thanks for your question! This rule is not applied retroactively to existing topics - i.e. it only applies to topics created after you set up the rule.

That’s an interesting idea - not something we considered when building it, but I agree it makes sense for ideas in particular :)

Userlevel 5
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Hey @Suvi Lehtovaara  - thanks for your question! This rule is not applied retroactively to existing topics - i.e. it only applies to topics created after you set up the rule.

Well, that’s disappointing @daniel.boon.For us as an older community it is a real problem that users comment on older topics. Is the best practise to mass-close older topics?

Userlevel 7
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@Suvi Lehtovaara Sorry to hear that & thanks for the feedback - I can understand that if you’ve got a lot of topics that match the criteria it would be simpler to mass close them immediately.

I think whether you should mass-close older topics depends a little on the context of your community. It’s possible to use the moderation overview for the purpose of closing older topics in bulk.

I found this topic with a couple of ideas to consider when closing older topics.

 

Userlevel 4
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Hi @daniel.boon or colleague,

I like this new feature, but is there a way to edit the message for these automatically closed topics? It would be great to be able to add something like ‘This topic has been automatically closed. due to the inactivity of this topic. Check our FAQ or open a new topic’, to prevent people from leaving our Community and not returning..

Thanks in advance! :v:

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