The 2020 Community Industry Trends Report is available from CMXhub - it’s free and ungated.
It provides some really good insights - top frustration for community managers - increase engagement. Most common objective for community managers - customer retention and loyalty.
Less than 50% of community managers are able to track customer retention and less that a third are using a CRM tool to link to customer data. I am excited that InSided has a saleforce plugin that will link to customer data in development, this will help me show value and track customer retention.
Download it today and share your thoughts