FAQs

Meet the Community | Introduce yourself

  • 16 September 2016
  • 94 replies
  • 2875 views

Userlevel 5
Dear Community,

We are glad to be in the team that is empowered to build an inSided community, together with all of you. Hereby we would like to introduce ourselves, and hope to read more about you too!

I am Denise and I'm part of the inSided family since 2010. Right now I am in the Marketing department, but before I was a Consultant for five years and got to work many great customers and their communities like NS, T-Mobile and Eneco. For me this community is a great opportunity to stay in touch with all of you. Within inSided I will be responsible for making this community succesful and making sure we're all aligned and involved in this community.

94 replies

Userlevel 2
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Hey Insided Fam 👋,

I’m Ben, the new Customer Education Manager here at Bizzabo, a B2B SaaS platform in the event management space. My first big task in this newly formed function is to implement Insided into our tech stack, and roll it out to our growing customer base. 

Super excited to be here, chat soon!

 

Hi all,

 

My name is Laura, a freelance community consultant. inSided and I go way back (2013 with Ziggo, 2016 Eneco and 2017 Tele2). :) 

I have always been a lurker on this platform in stead of active contributor :P That is about to change as I have some questions / input that I'd like to share. 

See you later!

Userlevel 2
Hi Everybody!

My name is Pieter Veen. I'm a community consultant based in the Netherlands, Utrecht. At the moment I'm busy with the go live of a community platform for a travel agency. We're using the InSided platform for this! I'm here te learn as much about the inSided platform as possible and to learn from my mistakes in order to turn them into my best practices. I'm looking forward to hear your input on my questions and I hope I can contribute to some of you as well.

Cheers!

Pieter
Userlevel 2
Hi all,

What a shame... I never properly introduced myself in this topic!

I'm Amy (Mareli is my second name it's Maria & Elisabeth combined.. yes my grannies👵🏼) and I work for Bind Community Consultancy. I'm currently working for Huawei Community UK as a community manager/moderator. I previously worked at the T-Mobile Community so I know my way around the Insided platform.

A bit about me: I live in Arnhem, 27y/o, I love working out, watching movies and listening to music (My ultimate chill- spotifylist)

🙋🏻
Userlevel 3
Badge +1
Hello all! 👋🏼

Marko here, moderator and customer service representative for Elisa Finland ☺ I've been hanging in our OmaYhteisö (formerly Palsta) as a moderator for a bit over one and half years now and I've also been doing customer service in our social media channels while doing that. Before that I've been doing normal CC so that I've now been for five years in Elisa.

I've been a huge tech geek pretty much my whole life (33 years now) so social media and forums come quite naturally 😅 When I'm not tinkering with PC's and electronic, I like to spend time with my family (wife and two year old son), listen and play music and ofc I'm a gamer too 💻

By the way, gotta say it's nice to be on this side of the platform also 😊 Usually I'm looking only the moderation side of the platform and rarely checking on the public side to see how it seems to our customers
Userlevel 5
Badge +2
Hi everyone!

I'm Suvi, I'm the new Community Manager for Elisa Finland (a telecom provider in Finland and in Estonia). I've been working at Elisa since 2007 in various different roles, the last few years I've been partof our Online Services for B2C customers. Our team is responsible for our support site, self-service , webshop, community etc.

As a Community Manager I run our Community, OmaYhteisö and our customer service in the social media channels.

I am soon 34 years old, live in Helsinki, Finland with my husband and 3 kids, aged 4 and 2 (yes, twins!) so for me, being at work is like a vacation 😉
Userlevel 1
Hello everyone, I'm Helene, I've joined Deezer a couple of months ago now. I've been a community manager for a long time now, starting in 2011 with my own French-speaking community dedicated to the BBC's hit series Sherlock, before moving to London in 2015 to work on an exciting new project for Airbnb, the Community Centre.

Passionate about the Entertainment industry and social media, I'm very excited to join this community to learn more about the platform and its features.
Userlevel 5
Badge +3
Hi everyone,

My name is Laura, I've just joined Coursera in the San Francisco Bay Area as a Community Manager. I'll be working with @Claire to engage Coursera learners in a site-wide community where they can get support in meeting their learning goals.

Prior to this I was Facebook Content and Community Manager for Soi Dog Foundation in Thailand. I'm American but I lived in Luxembourg as a child, where I attended an international school. I love that online communities can foster rich intercultural dialogue.

I have a Master of Social Work degree with an emphasis on leadership for organizational and community practice. I also have Bachelor of Arts degrees in creative writing and French.

My professional background includes writing/editing/proofreading, international education, educational travel, and social-behavioral health research. I'm also passionate about – and committed to – social and ecological justice.

Communities, at their best, are drivers of major positive social and personal change. I try to keep this big picture vision in mind as I work through the day-to-day elements of community engagement.

I'm glad to be here, and I look forward to learning from you all!
Userlevel 4
Badge +1
Hey guys! Just introducing myself, I'm Tom and I'm a Product Specialist at inSided - I've just moved from London to start work at inSided here in Amsterdam! Im sure a lot of you will get to know me on the support desk - ill be the one picking up any questions or issues you guys raise :)

My own background mostly consists of various software engineering roles at financial companies in London.

After growing weary due to 12 years in London I decided to make the switch and come to the Netherlands (swapping a 2 hour commute for a 15 minute bike ride was a no brainer!) I'll be combining my business and technical mindset to help answer any questions or resolve any issues that you may have.

Looking forward to speaking with you all!

Tom
Userlevel 7
Badge +4
Hi everybody,

I'm Jihane and I'm the new community manager for Simyo (a telecom provider in the Netherlands). I've been working for Simyo for roughly two years. I was active as a social media agent, meaning that my efforts were divided between being a forum moderator and doing customer service via Twitter, Facebook, et cetera.

I'm 27 years old, live in Amsterdam and have just finished my MSc in Psychology. I'm incredibly excited to take on this new challenge. I've been looking around for a bit and can't wait to learn from all of you and get inspired by everyone.

I've always been a cheerful, politically-inclined idealist. My mental battery gets charged by socializing with warm people, but I also enjoy reading and watching movies. I'm always up for interesting conversations :)

Happy to be here!


Good to see you here, Jihane! 😄
Userlevel 1
Hi @Claire! Thanks for the warm welcome 🙂 Yeah, I totally agree! After all, psychology is about understanding people and communities are all about people.
Userlevel 4
Badge +3
Hi @Jihane nice to meet you! Very cool that you have a degree in psychology - I think that must be so helpful for community management or anything similar. What little I know has already come in really handy and I'm always trying to learn more.
Userlevel 4
Badge +3
Thanks @Julian!


Excited about this project, I also have the feeling that a site-wide community will have a positive impact on the experience of your customers!


Me too! Yes, I think it's going to really make a big difference!

Hope you will find everything you need to know to get started with your community. If not, please let us know! We're always looking for inspiration for new, interesting content to publish here. :)


I've been poking around, there are a lot of great resources here - very helpful! Will definitely ask if I don't see something though.
Userlevel 1
Hi everybody,

I'm Jihane and I'm the new community manager for Simyo (a telecom provider in the Netherlands). I've been working for Simyo for roughly two years. I was active as a social media agent, meaning that my efforts were divided between being a forum moderator and doing customer service via Twitter, Facebook, et cetera.

I'm 27 years old, live in Amsterdam and have just finished my MSc in Psychology. I'm incredibly excited to take on this new challenge. I've been looking around for a bit and can't wait to learn from all of you and get inspired by everyone.

I've always been a cheerful, politically-inclined idealist. My mental battery gets charged by socializing with warm people, but I also enjoy reading and watching movies. I'm always up for interesting conversations 🙂

Happy to be here!
Userlevel 7
Badge +1
Hi Claire,

welcome to our community. 🙂

Excited about this project, I also have the feeling that a site-wide community will have a positive impact on the experience of your customers!

Hope you will find everything you need to know to get started with your community. If not, please let us know! We're always looking for inspiration for new, interesting content to publish here. 🙂
Userlevel 4
Badge +3
Hi @Rodion good meet you!

Haha, that's great to hear! 🙂 We're not so big that everyone has heard of us yet so it's always nice to come across people who have!
Userlevel 6
Badge +3
Hi @Claire :)
I'm knowledge manager actually, so I hear a lot on Coursera every conference or event 🙂 Too popular and too famous online trainings platform. Sometimes I also say during my own presentation "Everyone of you took some courses on coursera, I guess" 🙂 So, hope your community will grow rapidly. People need more courses 🙂
Userlevel 4
Badge +3
Hi everyone!

I'm Claire and I lead the Community team for Coursera - an online platform for courses from some of the world's best universities.

I'm originally from the UK but I now live in San Francisco and work out of the Mountain View Coursera office in Silicon Valley.

In my past life I've done a variety of things. I was a science teacher for a few years, had a handmade jewelry business for a few years and did some freelance blogging and recipe/food photography.

I created my first online community over 10 years ago (a WoW Guild) long before I knew it was a valid career path but I've been a professional Community Manager since 2013.

I've been working on community at Coursera for almost 3 years now. We currently have a few contributor communities but we think a site-wide community around the various subjects we offer courses in is going to be much more impactful in supporting our learners and our business.

We currently use a forums tool that was built in-house and is veeeeery limited so I'm really excited to get our communities switched over to inSided and start growing!

Also excited to meet you all and learn from you, hopefully I can help some of you in some way as well.
Userlevel 6
Badge +3
🖐 Already saw you've found the ideation category! 😅
It was easy 🙂

Sure, let me adjust all of that tons of stuff in my community, and I'll be 100% yours 🙂
Userlevel 7
Badge +1
Hi Rodion,

welcome to our Community, great to have you on board! 🖐 Already saw you've found the ideation category! 😅

Also great that you have quite some experience with communities before working on an inSided platform - it is always good to hear other opinions and experiences...

So if you have a question, or if you see that you have something helpful to add, you will know what to do! 😉

Cheers,

Julian
Userlevel 6
Badge +3
Hi guys :)
This is Moscow's calling:)

I'm Rodion from Kaspersky Lab. Nice to join the community of community managers, bkz I've never had such experience 🙂
I work for Kaspersky since 2011. I manage Kaspersky Lab official forum since 2013. I have a lot of different tasks but the community: knowledge management, trainings of support teams, Social Media support etc.). But community is a big part of my life (sometimes toooo big - I know you understand me :)). So probably I'll be a bit useful for somebody here 🙂 Of course, I have to learn InSided before with your great help, I hope :)

BR,
Rodion
Userlevel 1
Hey Remco,

Welcome to the commity! 🙂 You know you've got us curious now.....Goldilocks? Hopefully this isn't related to you ambitions as a chef. :D

Greetings,
Thomas

It's mostly @Shane 's doing. Not related to food, more or less to my 'curly' hair 🙂
Userlevel 4
Badge +3
Hey Remco,

Welcome to the commity! 🙂 You know you've got us curious now.....Goldilocks? Hopefully this isn't related to you ambitions as a chef. :D

Greetings,
Thomas
Userlevel 1
Hi everyone!

My name is Remco (internal nickname: Goldilocks, don't ask), and I recently started working at inSided in the Marketing team. Quite a broad spectrum of responsibilities, but on the inSpired community I will mostly be trying to help you make the most of your community/product.

30 y/o, just had a 2nd kid. Enjoy most things sports-related and have a real addiction going when it comes to trying really difficult cooking recipes.

Met some of you at the last inSpired event, and will hopefully meet the ones I didn't see soon!

Cheers,

Remco
Userlevel 7
Badge +1
Hi @Koen Sterken,

happy to hear that you've joined our community! Indeed, it was also exciting for me to see how the launch of your community was received. And I am very pleased to see there is so much activity already, and not just from customers but also from colleagues within the company!

Should you miss something specific, or should you have a question or a worry, just start a topic and let us know. We have many experts here, and in the end this is also one of the reasons this community is here for of course. ;)

Cheers,

Julian

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