Interested in having a chat about something off topic? Discuss it here.
- 75 Topics
- 315 Replies
Event: Developing STRONG Product People: The 5 Main Ingredients for Being the Best Coach Your Product Managers Have Ever Had
Want to be a better coach for the product managers you lead? It all starts with a clear definition of what good product management looks like.Petra Wille, author of the book Strong Product People will introduce us to some of the coaching tools and essential leadership skills she uses to help leaders coach, grow and empower their teams. Petra’s talk will be followed by a Q&A and you’ll have a chance to win one of five copies of Petra’s book.:point_right: Register here: https://www.productmakers.com/events/developing-strong-product-people-the-5-main-ingredients-for-being-the-best-coach-your-product-managers-have-ever-had-27
Productboard’s annual Product Excellence Summit is happening October 26-27! 🎉If you work in a product team or work alongside and with one, this is a fantastic event to attend.👉Register for FREE and learn how great product organizations like Figma, Heap, Amplitude, Loom, Twitter, and Miro run product at scale, collaborate and work together to deliver best-in-class experiences, and execute with purpose to deliver continuous value for their customers.
Hi folks,On September 22-24 we’re running our first mini-conference — Growing Strong Product Makers. We have some great speakers sharing their expertise on a variety of topics that can help you be a better product maker whether you are a PM, product leader, or collaborating with others working in product. Hear from: Lisa Mo Wagner - Strategic soft skills for PMs Adam Thomas - Leveraging cognitive bias in product Matt LeMay - How defensiveness kills collaboration Dan Olsen - How to define a winning product strategy Eileen Wang - Nurturing product makers among cross-functional partners Priya Bhatia - Using experiments to accelerate product growth Michael Park - From Zero to 6 product teams in 24 months Neeraj Mathur - Product and Design: How best to collaborate Moe Ali - Using user psychology for product growth We’ve focussed the days with short half-hour sessions that leave you time to balance event attendance with your workday.Registration is FREE - sign up here: https:
From starting a community, to deciding which teams should be in charge, and also how to grow and nurture an existing community, we present the do’s and don’t you should always keep in mind when thinking community: In this podcast, our VP of Customer Success discusses with the Director of Customer Experience at Higher Logic about the power of creating a success plan to help grow a community and create success for its members. There are a multitude of benefits that owning a community can bring, including driving adoption, increasing retention, and providing personalized customer experiences. It’s important that each department plays its role in growing and nurturing a community. So, which department should own your customer community? Our VP of Customer Success and CS Real Simple’s Kristi Faltorusso discuss how to start a Customer Success Community. They talk about secrets, learnings, and mistakes that you should keep in mind when building your community from scratch.
In our previous two roundups, we’ve discussed how and why Digital CS is important. Naturally next, we want to share ways to measure its impact. The goal of a digital strategy should be to enable customers to get their jobs done with minimum friction. In this guest post, Ângela Guedes, Head of Customer Success at Belvo, gives us the low-down on Digital Customer Success and when (and why) you should mix tech-touch with high-touch. Digital Customer Success is all about data. Your ability to succeed will be determined by your ability to leverage your customer data in a scalable manner. Find out how in Reach, effect, ROI: Measuring the impact of your digital-led Customer Success program. Making sense of data isn't an easy task for any manager, but how do you choose the most important metrics, what sort of KPIs should a company that has 70,000 customers be looking at, and how to stay on top of all that data? These are just some of the important questions covered in this podcast when our
Building your digital Customer Success program involves focusing on the customer journey and automating the tasks that CSMs perform frequently. Although it can seem daunting at first, building a digital Customer Success program does not have to be so. Taking the process one step at a time helps you ensure you stay focused on your goals. Not sure where to start? The inSided blog is here to help. Our team has outlined the necessary steps to build a digital CS program from the ground up. We’ll start by guiding you through the steps of determining your customer journey. The reason for this is not just to have an outline of the steps your customers go through, but also to look at the value they gather at each step through product usage metrics. After determining which journey your customers will take, the next step is establishing which channels you want to communicate with them through. We take you step by step through choosing which channels best suit your customer journey. We then in
Well, I was interested in attending the upcoming Super User event, but this doesn’t feel very “Opt-in” friendly:Curious how you all approach compliance when it comes to consent for processing and how your relationship with marketing might influence this approach. Do you give your users more control over their data or do you require them to consent to marketing in order to participate in community activities?(Also, wasn’t sure where data management fits in the discussion board categories, so appreciate your patience while I learn.)
Digital Customer Success is a data-driven methodology for creating value for customers at scale by using purpose-built tools that facilitate a personalized customer experience regardless of segment or lifecycle stage.The inSided Blog is a great place to learn more about the differences in “traditional” CS versus the more scalable “digital” CS.Let’s start with a more detailed definition: In Defining Digital Customer Success (and how it’s different from “traditional” CS), we expound on the definition of Digital Customer Success and focus on how it’s different from “traditional” CS. Now that we know what Digital CS is, let’s explore The Core Components of Digital Customer Success, where we take you through what we consider the core components of creating a Digital Customer Success program which enables teams to scale and help customers realise value, faster! And finally, now that we’ve defined and explored that definition and core components, let’s dive into a practical application. Our
I am a volunteer moderator for the Miro community forum. We have someone post a question in one section, but another moderator moved the post to a section/group where one most join the group.The original poster opened the post to add a reply, but there was no “Reply“ textarea box - this was because they were not a member of the group. However, they did not know anything about “groups” or memberships”. It would be a better user experience to let the user know this from within the context of their post.Please move/tag this post to as required - I didn’t see anywhere else to post that was related to “feature request” or “feedback”.
It’s been a while since I’ve done one of these, and I fancy having some fun again. So here we go.It’s often been pretty common knowledge that inSpired has some pretty special unique selling points, especially amongst all the communities that run on the inSided platform. Not least the fact that it’s a central hub that brings us all together. But there are also many Easter Eggs that hide within inSpired which not everyone will notice. Just small things that only become visible with a keen eye.However, one of the most openly visible Easter Eggs of all, is the constant and never ending points battle between the employees who work at inSided. While they all definitely have a huge passion for helping out, what really drives them is actually trying to get first place on the employee leader board and then keeping it from everyone else. There’s a reason that it’s separated from the regular one after all!Between the secret plans to wipe out points and “ban” each other, clever tactics of blasting
Here at inSided we’re inspired by the Customer Success movement that’s taking the B2B SaaS world by storm. Many of our newest customers are operating in the B2B SaaS space themselves and have embraced community engagement as central to their efforts to scale Customer Success. But is Customer Success only relevant for B2B SaaS companies? In essence, Customer Success was born from the growth of subscription-based business models where growth means not just adding new customers, but keeping existing ones. Customer Success teams drive retention by engaging in a proactive and personalized way to ensure that their customers are successful in achieving their goals and get value from what they’ve purchased. So it boils down to being focused on the customer. Sound familiar? We’ve all experienced the rise of Customer Experience as a discipline and philosophy in recent years. CX has driven an evolution in many organizations with a mindset shift from being reactive and cost-focused towards impro
Hi,I’m not sure if it’s just me, but I don’t remember signing an employment contract with inSided and I’m pretty sure I’ve never been on the payroll, let alone been to a job interview! But for some really strange reason, the inSpired Community apparently thinks I am an inSided staffer. Is it trying to use some kind of crystal ball?I don’t think I’m supposed to be here...I’m not sure if it’s because I’m not a verified customer or whether it’s because I don’t have any roles/ranks beyond the automatic ones. But I do feel a bit bad for @daniel.boon as a result of taking his spot. Would it be OK if I could hand it back to him by any chance? It’s great to know that I’m definitely welcome here and racking up points pretty fast… But erm… I’m not sure I’m meant to be going straight from a new member to the top of the employee leaderboard in just three days!
Last week, we hosted a small webinar to inSpire you around offering your users personalized experiences on your community. We had Thomas Pel (Channel Manager Communities, KPN) as a guest, who showed us a number of really interesting examples of customization and personalization which he is using on the community.I personally found the example of the in-community escape room really inspiring, but he also shows ways to customize the user experience to drive visitor conversion, to increase registrations and content creation. Here you can find the recording, it’s only 30 minutes so you can also enjoy it if your agenda is packed already. ;) Should you have any questions, feedback or ideas for upcoming webinars, just let us know!
Hey there!I’ve been chatting with @Kenneth recently, and we’ve come up with an ingenious idea as to how to massively upgrade the Employee Leaderboard here on inSpired. I had a friend of mine called Pilar Loof help out with figuring out the weird coding stuff, as I’m hopeless with HTML, JS, CSS and PHP.But after loads of work, here’s the masterpiece that we’ve come up with. What do you think?I think it really shows how much progress old @daniel.boon has made here in recent weeks, given that the evil Count @Julian has finally been toppled at long last. It’s only a prototype right now, but I’d say it’s already a massive upgrade over the regular leaderboard. And it also has the advantage of not accidentally throwing regular users in there either…What do you think? Is this something to suggest as an Idea? Hehehe! April Fools! :P
Behind every community, there always has to be someone who gets things started. But what you may not know, is that even you are not the first User in your Community. In actual fact, it’s impossible because Wouter takes that honour instead. That might not be the @Wouter you know either… But a very similar one… But where did they come from? And why are they a Pioneer?Some say that this Wouter watches over every Community, and that if a certain someone hadn’t thrown in an Easter Egg or two into the software, the Wouter user might not exist at all… All we know is… He’s called Wouter-1.But what does this mysterious Wouter do, and why is the inSided platform so attached to this strange user, that one cannot simply delete it? That is a mystery that may never be solved. For those who attempt to seek the truth, either return empty handed… Or not return at all. Tales of old speak of a golden dragon with the power of being immortal, while others say it is a legendary fox that lives in an office.
Just to say thanks to all at Insided for the very kind gift which arrived today.I’m guessing the Christmas postage in the UK was slightly delayed (can we thank Brexit for that, I wonder?!).Here are the Insided ‘home socks’ already being put to good use, modelled alongside my lazy cat. Socks and catThey’re super cosy.Thank you again!
A couple of good and insightful posts here from Feverbee ICYMI;Types Of Questions And Types Of Expertise - What vs How questions and you deliver more value to members by asking, responding to, (and nurturing experts to respond to) the how…? questions.If You Want An Answer, Ask A Question - Posts which include a ‘?’ (i.e. ask a question in the subject line) get around 52% more responses.Would love to hear your thoughts on the above quick reads.
Nice idea from Coursera and shared on the Feverbee blogSet Goals and Add To Calendar - When members join, invite them to set a goal for themselves. It can be to visit on [x] number of days. Or it can be to achieve a certain rank, learn a specific skill, or read a set number of articles.
This year for April Fool’s we played a trick on @Julian. For a couple of hours, inSpired became a place for Julians to discuss all things Julian (if you had the inSided employee custom user role). Julian took it pretty well - so I can only assume he’s been pranked in the past (maybe by @Ditte...). Here’s what Julian and the rest of our inSided colleagues saw on inSpired... How To Julian, Julian Articles and Julian best practices (we’ve got plenty of them)! Julian voting on his own ideas, providing articles for himself, and asking himself questions. Julian going the extra mile to be the top inSided employee on inSpired. Before Julian found out...trying to bait him to visit the inSpired community. So many interesting categories to discuss with other Julians Credits to @roberto.vecilla for showcasing the possibilities of our third-party scripts tool, and also@Thomas for inspiring us to do this (“you really should prank Julian more often”). Let us know if any of you also pranked yo
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.