From starting a community, to deciding which teams should be in charge, and also how to grow and nurture an existing community, we present the do’s and don’t you should always keep in mind when thinking community:
In this podcast, our VP of Customer Success discusses with the Director of Customer Experience at Higher Logic about the power of creating a success plan to help grow a community and create success for its members.
There are a multitude of benefits that owning a community can bring, including driving adoption, increasing retention, and providing personalized customer experiences. It’s important that each department plays its role in growing and nurturing a community. So, which department should own your customer community?
Our VP of Customer Success and CS Real Simple’s Kristi Faltorusso discuss how to start a Customer Success Community. They talk about secrets, learnings, and mistakes that you should keep in mind when building your community from scratch.
