Interested in having a chat about something off topic? Discuss it here.
- 66 Topics
- 279 Replies
Dear Community, We are glad to be in the team that is empowered to build an inSided community, together with all of you. Hereby we would like to introduce ourselves, and hope to read more about you too! I am Denise and I'm part of the inSided family since 2010. Right now I am in the Marketing department, but before I was a Consultant for five years and got to work many great customers and their communities like NS, T-Mobile and Eneco. For me this community is a great opportunity to stay in touch with all of you. Within inSided I will be responsible for making this community succesful and making sure we're all aligned and involved in this community.
Mid-week musing!!As someone who has gone through Support, Knowledge Management, Customer Success AND Community Management roles, I have always felt one of the skills that set me up for success was knowing WHO would know the answer.I never professed to be the ‘professor’, it is unrealistic to think I would have every answer. I would pride myself on knowing the products I work with well. If I did not know the answer, I would most certainly WANT to know for future reference. BUT to help the customer and be successful, knowing WHO knew the answer was always a quicker avenue to success.Why I set this up, is because today I read a post on Linkedin and it got me thinking.As I navigate the realm between Customer Success, Community and Knowledge Management, there are similarities and I am trying to find the wording or way to express that overlap.Finally I think I have found the ‘hook’.What do CS, KM and CM all have in common???????? ⛓️CONNECTION ⛓️ Connecting people and resources to achieve suc
Hi Everyone,I would really like to understand from the community some details on Knowledge Management (KM) at your company.Does your company have a KM program (for customers or internal)? Is your Community part to the KM program? Which team owns KM?Thank you in advance for your contribution and collaboration.
[h3]Welcome to our inSpired community's category Lounge area![/h3] This topic explains the purpose and themes within this category: [b]What is this category about? [/b] This category is the place for all off-topic conversations. These conversations include questions and discussions around a variety of topics, including: [list] [*]Technology (different from the inSided platform) [*]Talk about development and IT [*]Digital media trends and events [*]Personal stories [*]Entertainment and funny topics that will make our members smile :) [/list] [b]What can I do here? [/b] You can ask questions related to the above mentioned topics, but you can also propose new off-topic conversations. There is almost nothing we are not open to talk about and share here. So, join in the discussion and let's build great communities together!
Is anyone using Insided with another customer advocacy program? We’ve used Influitive in the past, and that might be overkill for what we’re thinking. Just wondering if anyone is using a customer advocacy program where members are recognized for activities they take on the Insided community. Thanks for sharing!
Hi everyone! My name is Becky and I’m a part of the content team at inSided.If you didn’t know May is Mental Health Awareness Month.We all know that community management is a very demanding job. I’m working on an upcoming blog post about the less talked about side of community management and that is how taxing it can be and the pressure of feeling like you need to fix, engage, and answer questions at all times.But my questions for you all are;How do you maintain a work-life balance? What are some tips you have for disconnecting after a long day? Do you have any self-care tips?Would love to hear from you and help our community recognise the importance of wellness in, and out, of the workplace.
Are you hiring?Maybe you are looking for your next Rockstar 👩🎤 Community Manager, a stellar 🌠 Community Content Creator or even an experienced leader to drive your Community Strategy to the next level ➕. “You can dream, create, design and build the most wonderful place in the world…but it requires people to make the dream a reality.”– Walt Disney Due to popular demand we are now providing a space on our inSpired Community to allow customers, prospects and any community professionals to post global job opportunities, the inSpired Job Board.If you have any questions, please let me know! I look forward to seeing your posts.
I just wanted to find a space to give a shout out to @matt enbar @Oliver Marriott and @tom.shaddock for their efforts to improve support at inSided. My experience of late has gone from poor to outstanding and I couldn’t be more happy with the responsiveness and attention to concerns/issues, and questions.
What community books to you have on your reading list or have read that you would recommend to community managers here. Or have you read any good research papers on community that you would like to share.A couple books on my reading list:People Powered: How Communities Can Supercharge Your Business, Brand, and Teams Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities
Howdy! Some of you may know me as the evil genius who dominates the OVO Forum all the time, but I have other tricks hidden away as well. :)What inSided doesn’t know, is that I’ve had a mole hidden in Amsterdam over the last year, silently watching over the team and totally not obviously invisibly hidden inside a totally normal looking one-way mirror next to that giant painting of @Julian in the office, which surely can’t hide a sekrit broom cupboard big enough for a mole… Right? That mole has been reporting statistics to me all year and I've compiled them into what I’m calling the inSider Olympics.The crowd is going wild, the excitement is in the air and my mole is currently fleeing Amsterdam before he gets discovered. So with that, lets meet the contestants!First, there’s Julian, the mysteriously invisible visibly community manager on the inSpired Community. Some say he’s still deeply hidden at TomTom, and that he still has a GPS capability that can navigate you anywhere in the world…
Evening!It’s been a little while since I was last here, sorry about that! But I’m back now, hopefully for the long run. Clearly I need to retake my spot on the leader board but trust me. I did it once and I’m sure I can do it a second time. Hehehe.Anyway, for those who don’t know me, I’m Blastoise186, a forum volunteer who mainly helps out on the OVO Forum, on here (yes, I’m back!) and a few other places. I just happen to be in a lot of places at once so its hard to pin me down. I’m really sorry if you mentioned me over the last few months and I didn’t respond to you. I promise I’ll try to catch up with whatever I missed while I was away!Over the last few months, I’ve actually been pretty busy not only smashing up the leaderboard on the OVO Forum, but also basically having to erm… “Rescue” another forum from collapse. It’s related to another energy supplier but I’ve opted not to reveal which one as I’d rather not blow my cover. It took up a lot of my free time as I’m still the only vol
Just sharing that our Product Makers community just got the nod for a couple awards:CMX has nominated our Product Makers community at Productboard for Best New Community award for the 2022 Community Industry Awards. We’d love to get your vote: https://cmxhub.com/awards/vote/#VJbjV8b968 🗳 Yesterday, Higher Logic selected me as the winner of their Rookie of the Year Super Forum Award. This was interesting (and perhaps a bit awkward) as Higher Logic is a competitor to inSided and I was the only non-Higher Logic customer to win. Maybe one day I can win an inSided community award instead so I can hype the platform more 🤷♂️🏆Thanks to the inSided team for helping us create a great start to our new community, we wouldn’t have gotten these nods without your help. @Remco @daniel.boon @Marion Frecaut @Jeanie Lee @Oliver Marriott @tom.shaddock @matt enbar @Yoeri @Anika Zubair @Haiko
Event: Developing STRONG Product People: The 5 Main Ingredients for Being the Best Coach Your Product Managers Have Ever Had
Want to be a better coach for the product managers you lead? It all starts with a clear definition of what good product management looks like.Petra Wille, author of the book Strong Product People will introduce us to some of the coaching tools and essential leadership skills she uses to help leaders coach, grow and empower their teams. Petra’s talk will be followed by a Q&A and you’ll have a chance to win one of five copies of Petra’s book.:point_right: Register here: https://www.productmakers.com/events/developing-strong-product-people-the-5-main-ingredients-for-being-the-best-coach-your-product-managers-have-ever-had-27
Productboard’s annual Product Excellence Summit is happening October 26-27! 🎉If you work in a product team or work alongside and with one, this is a fantastic event to attend.👉Register for FREE and learn how great product organizations like Figma, Heap, Amplitude, Loom, Twitter, and Miro run product at scale, collaborate and work together to deliver best-in-class experiences, and execute with purpose to deliver continuous value for their customers.
Hi folks,On September 22-24 we’re running our first mini-conference — Growing Strong Product Makers. We have some great speakers sharing their expertise on a variety of topics that can help you be a better product maker whether you are a PM, product leader, or collaborating with others working in product. Hear from: Lisa Mo Wagner - Strategic soft skills for PMs Adam Thomas - Leveraging cognitive bias in product Matt LeMay - How defensiveness kills collaboration Dan Olsen - How to define a winning product strategy Eileen Wang - Nurturing product makers among cross-functional partners Priya Bhatia - Using experiments to accelerate product growth Michael Park - From Zero to 6 product teams in 24 months Neeraj Mathur - Product and Design: How best to collaborate Moe Ali - Using user psychology for product growth We’ve focussed the days with short half-hour sessions that leave you time to balance event attendance with your workday.Registration is FREE - sign up here: https:
From starting a community, to deciding which teams should be in charge, and also how to grow and nurture an existing community, we present the do’s and don’t you should always keep in mind when thinking community: In this podcast, our VP of Customer Success discusses with the Director of Customer Experience at Higher Logic about the power of creating a success plan to help grow a community and create success for its members. There are a multitude of benefits that owning a community can bring, including driving adoption, increasing retention, and providing personalized customer experiences. It’s important that each department plays its role in growing and nurturing a community. So, which department should own your customer community? Our VP of Customer Success and CS Real Simple’s Kristi Faltorusso discuss how to start a Customer Success Community. They talk about secrets, learnings, and mistakes that you should keep in mind when building your community from scratch.
In our previous two roundups, we’ve discussed how and why Digital CS is important. Naturally next, we want to share ways to measure its impact. The goal of a digital strategy should be to enable customers to get their jobs done with minimum friction. In this guest post, Ângela Guedes, Head of Customer Success at Belvo, gives us the low-down on Digital Customer Success and when (and why) you should mix tech-touch with high-touch. Digital Customer Success is all about data. Your ability to succeed will be determined by your ability to leverage your customer data in a scalable manner. Find out how in Reach, effect, ROI: Measuring the impact of your digital-led Customer Success program. Making sense of data isn't an easy task for any manager, but how do you choose the most important metrics, what sort of KPIs should a company that has 70,000 customers be looking at, and how to stay on top of all that data? These are just some of the important questions covered in this podcast when our
Building your digital Customer Success program involves focusing on the customer journey and automating the tasks that CSMs perform frequently. Although it can seem daunting at first, building a digital Customer Success program does not have to be so. Taking the process one step at a time helps you ensure you stay focused on your goals. Not sure where to start? The inSided blog is here to help. Our team has outlined the necessary steps to build a digital CS program from the ground up. We’ll start by guiding you through the steps of determining your customer journey. The reason for this is not just to have an outline of the steps your customers go through, but also to look at the value they gather at each step through product usage metrics. After determining which journey your customers will take, the next step is establishing which channels you want to communicate with them through. We take you step by step through choosing which channels best suit your customer journey. We then in
Well, I was interested in attending the upcoming Super User event, but this doesn’t feel very “Opt-in” friendly:Curious how you all approach compliance when it comes to consent for processing and how your relationship with marketing might influence this approach. Do you give your users more control over their data or do you require them to consent to marketing in order to participate in community activities?(Also, wasn’t sure where data management fits in the discussion board categories, so appreciate your patience while I learn.)
Digital Customer Success is a data-driven methodology for creating value for customers at scale by using purpose-built tools that facilitate a personalized customer experience regardless of segment or lifecycle stage.The inSided Blog is a great place to learn more about the differences in “traditional” CS versus the more scalable “digital” CS.Let’s start with a more detailed definition: In Defining Digital Customer Success (and how it’s different from “traditional” CS), we expound on the definition of Digital Customer Success and focus on how it’s different from “traditional” CS. Now that we know what Digital CS is, let’s explore The Core Components of Digital Customer Success, where we take you through what we consider the core components of creating a Digital Customer Success program which enables teams to scale and help customers realise value, faster! And finally, now that we’ve defined and explored that definition and core components, let’s dive into a practical application. Our
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.