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Dear Community, We are glad to be in the team that is empowered to build an inSided community, together with all of you. Hereby we would like to introduce ourselves, and hope to read more about you too! I am Denise and I'm part of the inSided family since 2010. Right now I am in the Marketing department, but before I was a Consultant for five years and got to work many great customers and their communities like NS, T-Mobile and Eneco. For me this community is a great opportunity to stay in touch with all of you. Within inSided I will be responsible for making this community succesful and making sure we're all aligned and involved in this community.
Starting this thread to bring out the interesting and unique falling-into-Community Management-stories we all have. Let’s try to bring out the 2 key milestones that accent any Journey:The Origin story - How we officially get started started on a Career path The Lightbulb moment - When we detect that flicker of Passion in our path ______________________________ My Origin StoryMy work life has always been in the domain of the front-end web, except for a 5year departure when I was away doing stuff very different like Agile IT Services Delivery and team management.Web Producer with a stint as a Podcast editor💡 > Online Community Manager + Social Media [2008-2016] > Agile Project Management > Online Community Manager  Opportunities presented itself and when the Social team was formed at BMC Software in 2008, I got inducted as an admin for the BMC Developer Network ‘Forums’, that’s what Communities were referred to around 2008 if you remember. :) That’s how I f
Introducing Customer Bliss - Revolutionizing the Customer Experience (Sorry King Julian, It's Still No Good for Julians)
Welcome to inSpired! We're thrilled to announce our newest product release, "Customer Bliss", designed to elevate customer engagement to the next level.With our innovative technology and the expertise of world-renowned happiness expert, Pilar Loofs, we've developed a customer experience that is sure to make you smile. By incorporating funny GIFs, quirky emojis, and calming visuals, we're changing the way customers engage with each other and with your company.And, in celebration of April Fools' Day, we've included an exclusive "Unicorn Mode" feature, designed to bring a touch of magic to every comment, thread, and discussion. With its unique glitter effect, every interaction will feel like a fairytale.Now, we know what you're thinking, "Is this product only for those named Pilar?" Fear not, Customer Bliss is available to all! But, we must apologize to anyone named Julian, as this product currently doesn't work for you due to the unfortunate implication with King Julian from the Madagasc
We just swapped our community from Khoros to inSided. After 8 years this is kinda new start, exiting times 😎I just wanted to say thanks for inSided Support, I really love what they do and how they do. During the migration and now, after we went live three weeks ago Support has been super helpful. They do things for me, not just saying go there and there and do it for your self. They have helped me with small customizations as well. People in Support are kind and they apologize if needed. Response time has been fast I can say.One super amazing customer experience was the case where I asked here something. Later on someone said that “I have done this for you”. I was "wooot, what is this ?!?!?"All of these are new for me, I havent got used to. Khoros always said “Create a ticket”, "Create a ticket.” They were so bureaucratic and distance. And slow.Because I have asked a lot (new customer wants to know and learn) and I have created so many tickets to Support, I havent got time to give fee
Our v own, inSpired Mr. @Alistair FIeld and I will be at London, next month taking the Pulse-Eu stage to share exciting Community programs we’ve been spinning up at Gainsight.40m of strategy, tactics and takeaways on what makes community.insided.com and community.gainsight.com tick, around:Product Innovation Community-led events Customer Success inspiration Product experience best practicesand what it takes to continually drive an overall ‘Customer-centered’ culture within the org, conducive to have a Community thrive.Sure, we’ll have some slides but more as conversation starters… What questions come to your mind around the above bullet points? Let us know in comments below.Oh, and btw...the Pulse convo continues off-stage and round the year at the All About Pulse sub-community.
Hi all! We have a private community with about 2200 users, and they all are primarily in the HR/tech realms. We want to create an ambassador program so that those top users (the Enterprise clients) can leverage their company’s clout AND the ambassador title to help within the community. I would love for this program to be organic, and we would preferably not like to incentivize the program monetarily. We don’t necessarily need to utilize the community as a lead source, but we do want them to use it as a primary information resource - like they might use SHRM or other HR community bases. This is one of my first steps in researching an ambassador program, so any suggestions or input would be helpful!
Time to meet another inSided Team member. Say ✋hi to Senior Product Manager Sebastiaan Terpstra. @Seb was originally an English and Dutch language teacher before transitioning into educational technology (like Google Workspace for Education, VR, LMS, etc.) then switching to product management just a few years ago.
In a new series of articles we will be introducing you to the members of the inSided Team that make the inSpired Community tick.We have had some changes in personnel within our Product Management Team, so we kick off today meeting @Cristina, a Customer Success Manager turned Product Manager here at inSided.
Sorry my provocative topic but I have seen a lot comments without quotes, for a long time, and I wonder why people doesnt use quote. There is only @mention and reply and thats about it. As you know there are always bunch of people who lurks in the background, who just follows the discussion. For them it is difficult and annoying to know what was the question or comment where this comment is answering. They have to jump back and forward to see the question and the reply. This is issue especially with the long threads with several users. Does this have something to do with the other social channels, they dont have quotes and people have used not to use quotes? This is truly first world problem but I am sad about this behaviour :D
Mid-week musing!!As someone who has gone through Support, Knowledge Management, Customer Success AND Community Management roles, I have always felt one of the skills that set me up for success was knowing WHO would know the answer.I never professed to be the ‘professor’, it is unrealistic to think I would have every answer. I would pride myself on knowing the products I work with well. If I did not know the answer, I would most certainly WANT to know for future reference. BUT to help the customer and be successful, knowing WHO knew the answer was always a quicker avenue to success.Why I set this up, is because today I read a post on Linkedin and it got me thinking.As I navigate the realm between Customer Success, Community and Knowledge Management, there are similarities and I am trying to find the wording or way to express that overlap.Finally I think I have found the ‘hook’.What do CS, KM and CM all have in common???????? ⛓️CONNECTION ⛓️ Connecting people and resources to achieve suc
Hi Everyone,I would really like to understand from the community some details on Knowledge Management (KM) at your company.Does your company have a KM program (for customers or internal)? Is your Community part to the KM program? Which team owns KM?Thank you in advance for your contribution and collaboration.
[h3]Welcome to our inSpired community's category Lounge area![/h3] This topic explains the purpose and themes within this category: [b]What is this category about? [/b] This category is the place for all off-topic conversations. These conversations include questions and discussions around a variety of topics, including: [list] [*]Technology (different from the inSided platform) [*]Talk about development and IT [*]Digital media trends and events [*]Personal stories [*]Entertainment and funny topics that will make our members smile :) [/list] [b]What can I do here? [/b] You can ask questions related to the above mentioned topics, but you can also propose new off-topic conversations. There is almost nothing we are not open to talk about and share here. So, join in the discussion and let's build great communities together!
Is anyone using Insided with another customer advocacy program? We’ve used Influitive in the past, and that might be overkill for what we’re thinking. Just wondering if anyone is using a customer advocacy program where members are recognized for activities they take on the Insided community. Thanks for sharing!
Hi everyone! My name is Becky and I’m a part of the content team at inSided.If you didn’t know May is Mental Health Awareness Month.We all know that community management is a very demanding job. I’m working on an upcoming blog post about the less talked about side of community management and that is how taxing it can be and the pressure of feeling like you need to fix, engage, and answer questions at all times.But my questions for you all are;How do you maintain a work-life balance? What are some tips you have for disconnecting after a long day? Do you have any self-care tips?Would love to hear from you and help our community recognise the importance of wellness in, and out, of the workplace.
Are you hiring?Maybe you are looking for your next Rockstar 👩🎤 Community Manager, a stellar 🌠 Community Content Creator or even an experienced leader to drive your Community Strategy to the next level ➕. “You can dream, create, design and build the most wonderful place in the world…but it requires people to make the dream a reality.”– Walt Disney Due to popular demand we are now providing a space on our inSpired Community to allow customers, prospects and any community professionals to post global job opportunities, the inSpired Job Board.If you have any questions, please let me know! I look forward to seeing your posts.
I just wanted to find a space to give a shout out to @matt enbar @Oliver Marriott and @tom.shaddock for their efforts to improve support at inSided. My experience of late has gone from poor to outstanding and I couldn’t be more happy with the responsiveness and attention to concerns/issues, and questions.
What community books to you have on your reading list or have read that you would recommend to community managers here. Or have you read any good research papers on community that you would like to share.A couple books on my reading list:People Powered: How Communities Can Supercharge Your Business, Brand, and Teams Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities
Howdy! Some of you may know me as the evil genius who dominates the OVO Forum all the time, but I have other tricks hidden away as well. :)What inSided doesn’t know, is that I’ve had a mole hidden in Amsterdam over the last year, silently watching over the team and totally not obviously invisibly hidden inside a totally normal looking one-way mirror next to that giant painting of @Julian in the office, which surely can’t hide a sekrit broom cupboard big enough for a mole… Right? That mole has been reporting statistics to me all year and I've compiled them into what I’m calling the inSider Olympics.The crowd is going wild, the excitement is in the air and my mole is currently fleeing Amsterdam before he gets discovered. So with that, lets meet the contestants!First, there’s Julian, the mysteriously invisible visibly community manager on the inSpired Community. Some say he’s still deeply hidden at TomTom, and that he still has a GPS capability that can navigate you anywhere in the world…
Evening!It’s been a little while since I was last here, sorry about that! But I’m back now, hopefully for the long run. Clearly I need to retake my spot on the leader board but trust me. I did it once and I’m sure I can do it a second time. Hehehe.Anyway, for those who don’t know me, I’m Blastoise186, a forum volunteer who mainly helps out on the OVO Forum, on here (yes, I’m back!) and a few other places. I just happen to be in a lot of places at once so its hard to pin me down. I’m really sorry if you mentioned me over the last few months and I didn’t respond to you. I promise I’ll try to catch up with whatever I missed while I was away!Over the last few months, I’ve actually been pretty busy not only smashing up the leaderboard on the OVO Forum, but also basically having to erm… “Rescue” another forum from collapse. It’s related to another energy supplier but I’ve opted not to reveal which one as I’d rather not blow my cover. It took up a lot of my free time as I’m still the only vol
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