Lounge area

29 Topics

Moderator objectives and KPIs - do metrics worth measuring exist on an individual level?

We want your help in coming up with individual moderator objectives and KPIs, to support our team objectives around traffic/activation, value and ROI. It's actually tricky to ID 'effective and successful moderation': If one regular user becomes a super user, who knows which mod did all the grafti...

Article: Online Community ROI: How to prove it

Good read - Online Community ROI: How to prove it What I like in particular is - online community that integrates with your back-office CRM database, capturing online activity in your database of record, allows your organization to directly tie online engagement to ROI. I feel that insight is ver...

Launching our community this week!

Hey everyone, I'm happy to announce that we'll be launching our Insided community this week. Lots of little things to take care of but the team and I are really excited. A lot of hard work has gone into this on the Insided side and ours. Be sure to send us some 'good vibes' this week. I'll circle...

Article Mobile First! Recap of our inSided mobile week 2018

You are reading this on a Desktop PC. There is nothing wrong about that, we also do it. However, most of your users visit your Community via their mobile device (usually 60%-80%). We want to offer a high-quality experience for all visitors, no matter what device they are using. Our fully responsive...

The future of (branded) communities

Hi everyone! I'm currently writing a blog series about communities. In the last blog I'm focussing on the future of branded communities. What role do you think these platforms are going to play in the future? Regarding current trends like fake news, but also voice, etc. I'm curious to know what yo...

Great Content on inSided Blog from Danielle Juson

Kudos to Danielle Juson - content writer on the InSided blog. I am really enjoying that material and sharing with my team. Please pass this along to her. Some of her recent posts: Enrich Your Help Center With User-Generated Content Does Your Knowledge Base Really Answer Your Customers' Questions?...

Interesting Read: Data Mining Reveals How The “Down-Vote” Leads To Negative Feedback

Thought I would share this interesting post on "Down Voting" Data Mining Reveals How The “Down-Vote” Leads To A Vicious Circle Of Negative Feedback I think they have the right idea and I tend to agree with their research. Here is the link to the research paper

Good Read - Segment Your User Base: Depth of Engagement

Came across this post and thought I would share: It shows you how engaged different portions of your user base are. What are your thoughts on this? is it useful? Segment Your User Base: Depth of Engagement The Power User Curve: The best way to understand your most engaged users Thanks

Survey: State of Community Management 2018

Hi all, You've probably heard of the Community Roundtable, that publishes a yearly report on the State of Community Management. This provides valuable insights to many community managers worldwide. It would be great if you can also fill in their survey, so they get more data and this way we can...

Fórum NOS - Happy Birthday!!! (1 year old!)

Hello everyone! Today, our community celebrates its first anniversary! Time flies and I can´t believe that this post made by my colleague Hugo already has one year! Our aim is still the same: “to empower clients, and bring us closer to them, by bei...

Interesting Reads on Community, Moderation & Customer Support

Hi everyone, A former colleague of mine recently shared an interesting article with me on the topic of machine learning & AI in a community & support context. I’d like to share it here, too, and thus start engaging in an ongoing conversation where all of us have the opportunity to find & share rel...

Proximus @Rock Werchter!

@Henri @Steven B @Bram @Sophie, I was quite impressed with the super cool brand activation that Proximus made in Rock Werchter! So many people were wearing Proximus caps! Really well done! Second best only to the music Congrats!

What can I find in the Lounge area?

Welcome to our inSpired community's category Lounge area! This topic explains the purpose and themes within this category: What is this category about? This category is the place for all off-topic conversations. These conversations include questions and discussions around a variety of topics, in...

We would like to get to know your development experiences!

Hello, I joined inSided as a Product Owner for Developer Experience at the beginning of the year. I am eager to understand the jobs, pains and journey you take with our products from a development point of view. Feel free to show your interest if you are happy for me to observe, interview and gain...

What (community) events will you be attending this year?

Hi all, Later this year we will host our Annual inSpired Conference here in Amsterdam! Looking forward to seeing you all there again. Soon, we will provide you with more information on that. For now, I am interested to hear what other events you are attending about communities/social s...

Back-end Shortcut Workaround

Hey guys, following the last Innovation Lab and the comments about a back-end shortcut I thought this community would be the right place to share the workaround we use at Sonos. This will work if you are a Google Chrome user but you might have other ways to implement it on other web browsers. The t...

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Article Julian's April Fool's surprise on inSpired

Article Telco Special: How your community boosts your customer service

Article Use your Community to boost Customer Success

Article Mobile First! Recap of our inSided mobile week 2018

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