Lounge area

Interested in having a chat about something off topic? Discuss it here.

  • 66 Topics
  • 279 Replies

66 Topics

Denise
DeniseFrequently inSpired
posted in Lounge area

Meet the Community | Introduce yourself

Dear Community, We are glad to be in the team that is empowered to build an inSided community, together with all of you. Hereby we would like to introduce ourselves, and hope to read more about you too! I am Denise and I'm part of the inSided family since 2010. Right now I am in the Marketing department, but before I was a Consultant for five years and got to work many great customers and their communities like NS, T-Mobile and Eneco. For me this community is a great opportunity to stay in touch with all of you. Within inSided I will be responsible for making this community succesful and making sure we're all aligned and involved in this community.

128
Margriet Paagman
inSider
1 month ago
Alistair FIeld
inSider
Alistair FIeldinSider
posted in Lounge area

CM, KM and CS

Mid-week musing!!As someone who has gone through Support, Knowledge Management, Customer Success AND Community Management roles, I have always felt one of the skills that set me up for success was knowing WHO would know the answer.I never professed to be the ‘professor’, it is unrealistic to think I would have every answer. I would pride myself on knowing the products I work with well. If I did not know the answer, I would most certainly WANT to know for future reference. BUT to help the customer and be successful, knowing WHO knew the answer was always a quicker avenue to success.Why I set this up, is because today I read a post on Linkedin and it got me thinking.As I navigate the realm between Customer Success, Community and Knowledge Management, there are similarities and I am trying to find the wording or way to express that overlap.Finally I think I have found the ‘hook’.What do CS, KM and CM all have in common???????? ⛓️CONNECTION ⛓️ Connecting people and resources to achieve suc

1
ddpancratz
Total Rock Star
3 days ago
anirbandutta
Super user
anirbanduttaSuper user
asked in: Lounge area

Looking for good Blogging examples on the Community

Would love to connect with Community owners who are running successful blogging programs:Thought leadership for industry/tech topics Exec blogging others

1
T
inSpires others
3 days ago
Alistair FIeld
inSider
Alistair FIeldinSider
posted in Lounge area

Knowledge Management and Community 🧠

Hi Everyone,I would really like to understand from the community some details on Knowledge Management (KM) at your company.Does your company have a KM program (for customers or internal)? Is your Community part to the KM program? Which team owns KM?Thank you in advance for your contribution and collaboration. 

2
Alistair FIeld
inSider
3 days ago
Daniel
inSider
DanielinSider
posted in Lounge area

What can I find in the Lounge area?

[h3]Welcome to our inSpired community's category Lounge area![/h3] This topic explains the purpose and themes within this category: [b]What is this category about? [/b] This category is the place for all off-topic conversations. These conversations include questions and discussions around a variety of topics, including: [list] [*]Technology (different from the inSided platform) [*]Talk about development and IT [*]Digital media trends and events [*]Personal stories [*]Entertainment and funny topics that will make our members smile :) [/list] [b]What can I do here? [/b] You can ask questions related to the above mentioned topics, but you can also propose new off-topic conversations. There is almost nothing we are not open to talk about and share here. So, join in the discussion and let's build great communities together!

1
anirbandutta
Super user
9 days ago
Kgastaldo
Super user
KgastaldoSuper user
asked in: Lounge area

Using Insided with a Customer Advocacy Platform

Is anyone using Insided with another customer advocacy program? We’ve used Influitive in the past, and that might be overkill for what we’re thinking. Just wondering if anyone is using a customer advocacy program where members are recognized for activities they take on the Insided community.  Thanks for sharing!

2
Julian
inSider
11 days ago
B
beckymayGetting started
posted in Lounge area

🔊 Calling Community Managers!! How do you disconnect and take care of yourself 🫶

Hi everyone! My name is Becky and I’m a part of the content team at inSided.If you didn’t know May is Mental Health Awareness Month.We all know that community management is a very demanding job. I’m working on an upcoming blog post about the less talked about side of community management and that is how taxing it can be and the pressure of feeling like you need to fix, engage, and answer questions at all times.But my questions for you all are;How do you maintain a work-life balance? What are some tips you have for disconnecting after a long day? Do you have any self-care tips?Would love to hear from you and help our community recognise the importance of wellness in, and out, of the workplace.

3
B
21 days ago
Alistair FIeld
inSider
Alistair FIeldinSider
published in Lounge area

inSided Community Job Board LAUNCHED! 🚀News

Are you hiring?Maybe you are looking for your next Rockstar 👩‍🎤 Community Manager, a stellar 🌠 Community Content Creator or even an experienced leader to drive your Community Strategy to the next level ➕.  “You can dream, create, design and build the most wonderful place in the world…but it requires people to make the dream a reality.”– Walt Disney Due to popular demand we are now providing a space on our inSpired Community to allow customers, prospects and any community professionals to post global job opportunities, the inSpired Job Board.If you have any questions, please let me know! I look forward to seeing your posts.  

1950
Alistair FIeld
inSider
25 days ago
Scott Baldwin
Total Rock Star
Scott BaldwinTotal Rock Star
posted in Lounge area

inSided support = awesome

I just wanted to find a space to give a shout out to @matt enbar @Oliver Marriott and @tom.shaddock for their efforts to improve support at inSided. My experience of late has gone from poor to outstanding and I couldn’t be more happy with the responsiveness and attention to concerns/issues, and questions.

10
ddpancratz
Total Rock Star
1 month ago
aluciani
Total Rock Star
alucianiTotal Rock Star
posted in Lounge area

What are the latest community books you have read

What community books to you have on your reading list or have read that you would recommend to community managers here. Or have you read any good research papers on community that you would like to share.A couple books on my reading list:People Powered: How Communities Can Supercharge Your Business, Brand, and Teams Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities 

4
M
1 month ago
Blastoise186
Super user
Blastoise186Super user
posted in Lounge area

The inaugural inSider Olympics! 2022 Edition

Howdy! Some of you may know me as the evil genius who dominates the OVO Forum all the time, but I have other tricks hidden away as well. :)What inSided doesn’t know, is that I’ve had a mole hidden in Amsterdam over the last year, silently watching over the team and totally not obviously invisibly hidden inside a totally normal looking one-way mirror next to that giant painting of @Julian in the office, which surely can’t hide a sekrit broom cupboard big enough for a mole… Right? That mole has been reporting statistics to me all year and I've compiled them into what I’m calling the inSider Olympics.The crowd is going wild, the excitement is in the air and my mole is currently fleeing Amsterdam before he gets discovered. So with that, lets meet the contestants!First, there’s Julian, the mysteriously invisible visibly community manager on the inSpired Community. Some say he’s still deeply hidden at TomTom, and that he still has a GPS capability that can navigate you anywhere in the world…

0
Blastoise186
Super user
1 month ago
Onomatopoeia
Super user
OnomatopoeiaSuper user
posted in Lounge area

I miss seeing posts on the InSided home page

Hey gang, Can we have the latest posts feed back on the home page for community.insided.com? I really miss that being the first thing I see when I come here!

2
Julian
inSider
3 months ago
Blastoise186
Super user
Blastoise186Super user
posted in Lounge area

Where have I been?

Evening!It’s been a little while since I was last here, sorry about that! But I’m back now, hopefully for the long run. Clearly I need to retake my spot on the leader board but trust me. I did it once and I’m sure I can do it a second time. Hehehe.Anyway, for those who don’t know me, I’m Blastoise186, a forum volunteer who mainly helps out on the OVO Forum, on here (yes, I’m back!) and a few other places. I just happen to be in a lot of places at once so its hard to pin me down. I’m really sorry if you mentioned me over the last few months and I didn’t respond to you. I promise I’ll try to catch up with whatever I missed while I was away!Over the last few months, I’ve actually been pretty busy not only smashing up the leaderboard on the OVO Forum, but also basically having to erm… “Rescue” another forum from collapse. It’s related to another energy supplier but I’ve opted not to reveal which one as I’d rather not blow my cover. It took up a lot of my free time as I’m still the only vol

5
Blastoise186
Super user
4 months ago
anirbandutta
Super user
anirbanduttaSuper user
posted in Lounge area

Gainsight + InSided 1 team now

Personally excited to work closely with my Cmgr comrades @Julian , @Marion Frecaut and @inSided Team along with all the Power users of this very Insider Community to design bigger wins for us all 🎉 

4
anirbandutta
Super user
4 months ago
Scott Baldwin
Total Rock Star
Scott BaldwinTotal Rock Star
posted in Lounge area

A couple nods for our Product Makers community

Just sharing that our Product Makers community just got the nod for a couple awards:CMX has nominated our Product Makers community at Productboard for Best New Community award for the 2022 Community Industry Awards. We’d love to get your vote: https://cmxhub.com/awards/vote/#VJbjV8b968 🗳 Yesterday, Higher Logic selected me as the winner of their Rookie of the Year Super Forum Award. This was interesting (and perhaps a bit awkward) as Higher Logic is a competitor to inSided and I was the only non-Higher Logic customer to win. Maybe one day I can win an inSided community award instead so I can hype the platform more 🤷‍♂️🏆Thanks to the inSided team for helping us create a great start to our new community, we wouldn’t have gotten these nods without your help. @Remco @daniel.boon @Marion Frecaut @Jeanie Lee @Oliver Marriott @tom.shaddock @matt enbar @Yoeri @Anika Zubair @Haiko 

9
Casstastr0phee
inSpires others
4 months ago
S
SummerGetting started
posted in Lounge area

What do you think about letting the customers/users to be highly involved in ideation?

As stated in the title

1
Nicole Saunders
5 months ago
Scott Baldwin
Total Rock Star
Scott BaldwinTotal Rock Star
posted in Lounge area

Event: Developing STRONG Product People: The 5 Main Ingredients for Being the Best Coach Your Product Managers Have Ever Had

Want to be a better coach for the product managers you lead? It all starts with a clear definition of what good product management looks like.Petra Wille, author of the book Strong Product People will introduce us to some of the coaching tools and essential leadership skills she uses to help leaders coach, grow and empower their teams. Petra’s talk will be followed by a Q&A and you’ll have a chance to win one of five copies of Petra’s book.:point_right: Register here: https://www.productmakers.com/events/developing-strong-product-people-the-5-main-ingredients-for-being-the-best-coach-your-product-managers-have-ever-had-27

0
Scott Baldwin
Total Rock Star
6 months ago
Remco
inSider
RemcoinSider
posted in Lounge area

Reminder: Webinar on how to present Customer Success to the board

 With Nick Mehta (CEO) and Kellie Capote (CCO) of GainsightAs this is a Halloween themed webinar, we will dress up =)Register here:  This is going to be a lot of fun =) Hope to see you there!

0
Remco
inSider
7 months ago
Scott Baldwin
Total Rock Star
Scott BaldwinTotal Rock Star
posted in Lounge area

Productboard’s annual Product Excellence Summit!

Productboard’s annual Product Excellence Summit is happening October 26-27! 🎉If you work in a product team or work alongside and with one, this is a fantastic event to attend.👉Register for FREE and learn how great product organizations like Figma, Heap, Amplitude, Loom, Twitter, and Miro run product at scale, collaborate and work together to deliver best-in-class experiences, and execute with purpose to deliver continuous value for their customers.

1
Julian
inSider
7 months ago
Scott Baldwin
Total Rock Star
Scott BaldwinTotal Rock Star
posted in Lounge area

Event: Growing Strong Product Makers

Hi folks,On September 22-24 we’re running our first mini-conference — Growing Strong Product Makers. We have some great speakers sharing their expertise on a variety of topics that can help you be a better product maker whether you are a PM, product leader, or collaborating with others working in product. Hear from: Lisa Mo Wagner - Strategic soft skills for PMs Adam Thomas - Leveraging cognitive bias in product Matt LeMay - How defensiveness kills collaboration Dan Olsen - How to define a winning product strategy Eileen Wang - Nurturing product makers among cross-functional partners Priya Bhatia - Using experiments to accelerate product growth Michael Park - From Zero to 6 product teams in 24 months Neeraj Mathur - Product and Design: How best to collaborate Moe Ali - Using user psychology for product growth We’ve focussed the days with short half-hour sessions that leave you time to balance event attendance with your workday.Registration is FREE - sign up here: https:

2
Scott Baldwin
Total Rock Star
7 months ago
A
inSider
adrienneinSider
published in Lounge area

Focus on Community

From starting a community, to deciding which teams should be in charge, and also how to grow and nurture an existing community, we present the do’s and don’t you should always keep in mind when thinking community: In this podcast, our VP of Customer Success discusses with the Director of Customer Experience at Higher Logic about the power of creating a success plan to help grow a community and create success for its members. There are a multitude of benefits that owning a community can bring, including driving adoption, increasing retention, and providing personalized customer experiences. It’s important that each department plays its role in growing and nurturing a community. So, which department should own your customer community? Our VP of Customer Success and CS Real Simple’s Kristi Faltorusso discuss how to start a Customer Success Community. They talk about secrets, learnings, and mistakes that you should keep in mind when building your community from scratch.

270
A
inSider
8 months ago
A
inSider
adrienneinSider
published in Lounge area

Measuring the Impact of Digital CSBlog

In our previous two roundups, we’ve discussed how and why Digital CS is important. Naturally next, we want to share ways to measure its impact.   The goal of a digital strategy should be to enable customers to get their jobs done with minimum friction. In this guest post, Ângela Guedes, Head of Customer Success at Belvo, gives us the low-down on Digital Customer Success and when (and why) you should mix tech-touch with high-touch.  Digital Customer Success is all about data. Your ability to succeed will be determined by your ability to leverage your customer data in a scalable manner. Find out how in Reach, effect, ROI: Measuring the impact of your digital-led Customer Success program.  Making sense of data isn't an easy task for any manager, but how do you choose the most important metrics, what sort of KPIs should a company that has 70,000 customers be looking at, and how to stay on top of all that data? These are just some of the important questions covered in this podcast when our

160
A
inSider
8 months ago
A
inSider
adrienneinSider
published in Lounge area

Building Your Digital Customer Success ProgramBlog

Building your digital Customer Success program involves focusing on the customer journey and automating the tasks that CSMs perform frequently. Although it can seem daunting at first, building a digital Customer Success program does not have to be so. Taking the process one step at a time helps you ensure you stay focused on your goals. Not sure where to start? The inSided blog is here to help. Our team has outlined the necessary steps to build a digital CS program from the ground up.  We’ll start by guiding you through the steps of determining your customer journey. The reason for this is not just to have an outline of the steps your customers go through, but also to look at the value they gather at each step through product usage metrics.  After determining which journey your customers will take, the next step is establishing which channels you want to communicate with them through. We take you step by step through choosing which channels best suit your customer journey.   We then in

260
A
inSider
8 months ago
techlorax
techloraxGetting inSpired
posted in Lounge area

User Data Management: To Opt-in or Opt-out?

Well, I was interested in attending the upcoming Super User event, but this doesn’t feel very “Opt-in” friendly:Curious how you all approach compliance when it comes to consent for processing and how your relationship with marketing might influence this approach. Do you give your users more control over their data or do you require them to consent to marketing in order to participate in community activities?(Also, wasn’t sure where data management fits in the discussion board categories, so appreciate your patience while I learn.)

4
Jeanie Lee
inSider
8 months ago
A
inSider
adrienneinSider
published in Lounge area

What is Digital CSBlog

Digital Customer Success is a data-driven methodology for creating value for customers at scale by using purpose-built tools that facilitate a personalized customer experience regardless of segment or lifecycle stage.The inSided Blog is a great place to learn more about the differences in “traditional” CS versus the more scalable “digital” CS.Let’s start with a more detailed definition:   In Defining Digital Customer Success (and how it’s different from “traditional” CS), we expound on the definition of Digital Customer Success and focus on how it’s different from “traditional” CS. Now that we know what Digital CS is, let’s explore The Core Components of Digital Customer Success, where we take you through what we consider the core components of creating a Digital Customer Success program which enables teams to scale and help customers realise value, faster! And finally, now that we’ve defined and explored that definition and core components, let’s dive into a practical application. Our

220
A
inSider
8 months ago

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