Lounge area

Interested in having a chat about something off topic? Discuss it here.

  • 74 Topics
  • 314 Replies

74 Topics

Denise
DeniseFrequently inSpired
posted in Lounge area

Meet the Community | Introduce yourself

Dear Community, We are glad to be in the team that is empowered to build an inSided community, together with all of you. Hereby we would like to introduce ourselves, and hope to read more about you too! I am Denise and I'm part of the inSided family since 2010. Right now I am in the Marketing department, but before I was a Consultant for five years and got to work many great customers and their communities like NS, T-Mobile and Eneco. For me this community is a great opportunity to stay in touch with all of you. Within inSided I will be responsible for making this community succesful and making sure we're all aligned and involved in this community.

129
Ericdahan
inSider
3 months ago
revote
Super user
revoteSuper user
posted in Lounge area

New animated hero - looks nice 👌

How did you do it? Does it effect to page speed (mobile / desktop)? Least I cant see anything, pages loads as fast before though 😃  

6
Blastoise186
Super user
14 hours ago
revote
Super user
revoteSuper user
posted in Lounge area

New customer wants to say thank you inSided Support, nice job 💪

We just swapped our community from Khoros to inSided. After 8 years this is kinda new start, exiting times 😎I just wanted to say thanks for inSided Support, I really love what they do and how they do. During the migration and now, after we went live three weeks ago Support has been super helpful. They do things for me, not just saying go there and there and do it for your self. They have helped me with small customizations as well. People in Support are kind and they apologize if needed. Response time has been fast I can say.One super amazing customer experience was the case where I asked here something. Later on someone said that “I have done this for you”. I was "wooot, what is this ?!?!?"All of these are new for me, I havent got used to. Khoros always said “Create a ticket”, "Create a ticket.” They were so bureaucratic and distance. And slow.Because I have asked a lot (new customer wants to know and learn) and I have created so many tickets to Support, I havent got time to give fee

6
revote
Super user
10 days ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Lounge area

Welcome to the inSpired newcomers!

A very warm welcome to the new inSiders who registered last week.@BPLightlog @Ann-Kathrin @Sophie Lead Forensics @Alexpaq @lucl @Ian Ferguson @shafikul1 @rstrittmater @Thomas Deely @David W  

5
Alistair FIeld
Head of Community
17 days ago
anirbandutta
Super user
anirbanduttaSuper user
posted in Lounge area

Gainsight x inSided Community geekout at Pulse Europe 2022

Our v own, inSpired Mr. @Alistair FIeld and I will be at London, next month taking the Pulse-Eu stage to share exciting Community programs we’ve been spinning up at Gainsight.40m of strategy, tactics and takeaways on what makes community.insided.com and community.gainsight.com tick, around:Product Innovation Community-led events Customer Success inspiration Product experience best practicesand what it takes to continually drive an overall ‘Customer-centered’ culture within the org, conducive to have a Community thrive.Sure, we’ll have some slides but more as conversation starters… What questions come to your mind around the above bullet points? Let us know in comments below.Oh, and btw...the Pulse convo continues off-stage and round the year at the All About Pulse sub-community.

2
anirbandutta
Super user
29 days ago
jdaniels11
jdaniels11Frequently inSpired
asked in: Lounge area

Does your Community have an Ambassador Program?

Hi all! We have a private community with about 2200 users, and they all are primarily in the HR/tech realms. We want to create an ambassador program so that those top users (the Enterprise clients) can leverage their company’s clout AND the ambassador title to help within the community. I would love for this program to be organic, and we would preferably not like to incentivize the program monetarily. We don’t necessarily need to utilize the community as a lead source, but we do want them to use it as a primary information resource - like they might use SHRM or other HR community bases.  This is one of my first steps in researching an ambassador program, so any suggestions or input would be helpful! 

3
Scott Baldwin
Total Rock Star
2 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
published in Lounge area

inSide inSided #2

Time to meet another inSided Team member. Say ✋hi to Senior Product Manager Sebastiaan Terpstra. @Seb was originally an English and Dutch language teacher before transitioning into educational technology (like Google Workspace for Education, VR, LMS, etc.) then switching to product management just a few years ago.  

410
Alistair FIeld
Head of Community
3 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
published in Lounge area

inSide inSided #1

In a new series of articles we will be introducing you to the members of the inSided Team that make the inSpired Community tick.We have had some changes in personnel within our Product Management Team, so we kick off today meeting @Cristina, a Customer Success Manager turned Product Manager here at inSided.  

971
ddpancratz
Total Rock Star
4 months ago
revote
Super user
revoteSuper user
posted in Lounge area

Why you dont use quotes?

Sorry my provocative topic but I have seen a lot comments without quotes, for a long time, and I wonder why people doesnt use quote. There is only @mention and reply and thats about it. As you know there are always bunch of people who lurks in the background, who just follows the discussion. For them it is difficult and annoying to know what was the question or comment where this comment is answering. They have to jump back and forward to see the question and the reply. This is issue especially with the long threads with several users. Does this have something to do with the other social channels, they dont have quotes and people have used not to use quotes?  This is truly first world problem but I am sad about this behaviour :D  

11
revote
Super user
5 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Lounge area

CM, KM and CS

Mid-week musing!!As someone who has gone through Support, Knowledge Management, Customer Success AND Community Management roles, I have always felt one of the skills that set me up for success was knowing WHO would know the answer.I never professed to be the ‘professor’, it is unrealistic to think I would have every answer. I would pride myself on knowing the products I work with well. If I did not know the answer, I would most certainly WANT to know for future reference. BUT to help the customer and be successful, knowing WHO knew the answer was always a quicker avenue to success.Why I set this up, is because today I read a post on Linkedin and it got me thinking.As I navigate the realm between Customer Success, Community and Knowledge Management, there are similarities and I am trying to find the wording or way to express that overlap.Finally I think I have found the ‘hook’.What do CS, KM and CM all have in common???????? ⛓️CONNECTION ⛓️ Connecting people and resources to achieve suc

1
ddpancratz
Total Rock Star
6 months ago
anirbandutta
Super user
anirbanduttaSuper user
asked in: Lounge area

Looking for good Blogging examples on the Community

Would love to connect with Community owners who are running successful blogging programs:Thought leadership for industry/tech topics Exec blogging others

1
revote
Super user
6 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Lounge area

Knowledge Management and Community 🧠

Hi Everyone,I would really like to understand from the community some details on Knowledge Management (KM) at your company.Does your company have a KM program (for customers or internal)? Is your Community part to the KM program? Which team owns KM?Thank you in advance for your contribution and collaboration. 

2
Alistair FIeld
Head of Community
6 months ago
Daniel
inSider
DanielinSider
posted in Lounge area

What can I find in the Lounge area?

[h3]Welcome to our inSpired community's category Lounge area![/h3] This topic explains the purpose and themes within this category: [b]What is this category about? [/b] This category is the place for all off-topic conversations. These conversations include questions and discussions around a variety of topics, including: [list] [*]Technology (different from the inSided platform) [*]Talk about development and IT [*]Digital media trends and events [*]Personal stories [*]Entertainment and funny topics that will make our members smile :) [/list] [b]What can I do here? [/b] You can ask questions related to the above mentioned topics, but you can also propose new off-topic conversations. There is almost nothing we are not open to talk about and share here. So, join in the discussion and let's build great communities together!

1
anirbandutta
Super user
6 months ago
Kgastaldo
Super user
KgastaldoSuper user
asked in: Lounge area

Using Insided with a Customer Advocacy Platform

Is anyone using Insided with another customer advocacy program? We’ve used Influitive in the past, and that might be overkill for what we’re thinking. Just wondering if anyone is using a customer advocacy program where members are recognized for activities they take on the Insided community.  Thanks for sharing!

2
Julian
inSider
6 months ago
B
beckymayGetting started
posted in Lounge area

🔊 Calling Community Managers!! How do you disconnect and take care of yourself 🫶

Hi everyone! My name is Becky and I’m a part of the content team at inSided.If you didn’t know May is Mental Health Awareness Month.We all know that community management is a very demanding job. I’m working on an upcoming blog post about the less talked about side of community management and that is how taxing it can be and the pressure of feeling like you need to fix, engage, and answer questions at all times.But my questions for you all are;How do you maintain a work-life balance? What are some tips you have for disconnecting after a long day? Do you have any self-care tips?Would love to hear from you and help our community recognise the importance of wellness in, and out, of the workplace.

3
B
inSider
7 months ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
published in Lounge area

inSided Community Job Board LAUNCHED! 🚀News

Are you hiring?Maybe you are looking for your next Rockstar 👩‍🎤 Community Manager, a stellar 🌠 Community Content Creator or even an experienced leader to drive your Community Strategy to the next level ➕.  “You can dream, create, design and build the most wonderful place in the world…but it requires people to make the dream a reality.”– Walt Disney Due to popular demand we are now providing a space on our inSpired Community to allow customers, prospects and any community professionals to post global job opportunities, the inSpired Job Board.If you have any questions, please let me know! I look forward to seeing your posts.  

2680
Alistair FIeld
Head of Community
7 months ago
Scott Baldwin
Total Rock Star
Scott BaldwinTotal Rock Star
posted in Lounge area

inSided support = awesome

I just wanted to find a space to give a shout out to @matt enbar @Oliver Marriott and @tom.shaddock for their efforts to improve support at inSided. My experience of late has gone from poor to outstanding and I couldn’t be more happy with the responsiveness and attention to concerns/issues, and questions.

10
ddpancratz
Total Rock Star
7 months ago
aluciani
Total Rock Star
alucianiTotal Rock Star
posted in Lounge area

What are the latest community books you have read

What community books to you have on your reading list or have read that you would recommend to community managers here. Or have you read any good research papers on community that you would like to share.A couple books on my reading list:People Powered: How Communities Can Supercharge Your Business, Brand, and Teams Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities 

4
M
7 months ago
Blastoise186
Super user
Blastoise186Super user
posted in Lounge area

The inaugural inSider Olympics! 2022 Edition

Howdy! Some of you may know me as the evil genius who dominates the OVO Forum all the time, but I have other tricks hidden away as well. :)What inSided doesn’t know, is that I’ve had a mole hidden in Amsterdam over the last year, silently watching over the team and totally not obviously invisibly hidden inside a totally normal looking one-way mirror next to that giant painting of @Julian in the office, which surely can’t hide a sekrit broom cupboard big enough for a mole… Right? That mole has been reporting statistics to me all year and I've compiled them into what I’m calling the inSider Olympics.The crowd is going wild, the excitement is in the air and my mole is currently fleeing Amsterdam before he gets discovered. So with that, lets meet the contestants!First, there’s Julian, the mysteriously invisible visibly community manager on the inSpired Community. Some say he’s still deeply hidden at TomTom, and that he still has a GPS capability that can navigate you anywhere in the world…

0
Blastoise186
Super user
8 months ago
Onomatopoeia
Super user
OnomatopoeiaSuper user
posted in Lounge area

I miss seeing posts on the InSided home page

Hey gang, Can we have the latest posts feed back on the home page for community.insided.com? I really miss that being the first thing I see when I come here!

2
Julian
inSider
10 months ago
Blastoise186
Super user
Blastoise186Super user
posted in Lounge area

Where have I been?

Evening!It’s been a little while since I was last here, sorry about that! But I’m back now, hopefully for the long run. Clearly I need to retake my spot on the leader board but trust me. I did it once and I’m sure I can do it a second time. Hehehe.Anyway, for those who don’t know me, I’m Blastoise186, a forum volunteer who mainly helps out on the OVO Forum, on here (yes, I’m back!) and a few other places. I just happen to be in a lot of places at once so its hard to pin me down. I’m really sorry if you mentioned me over the last few months and I didn’t respond to you. I promise I’ll try to catch up with whatever I missed while I was away!Over the last few months, I’ve actually been pretty busy not only smashing up the leaderboard on the OVO Forum, but also basically having to erm… “Rescue” another forum from collapse. It’s related to another energy supplier but I’ve opted not to reveal which one as I’d rather not blow my cover. It took up a lot of my free time as I’m still the only vol

5
Blastoise186
Super user
10 months ago
anirbandutta
Super user
anirbanduttaSuper user
posted in Lounge area

Gainsight + InSided 1 team now

Personally excited to work closely with my Cmgr comrades @Julian , @Marion Frecaut and @inSided Team along with all the Power users of this very Insider Community to design bigger wins for us all 🎉 

4
anirbandutta
Super user
10 months ago
Scott Baldwin
Total Rock Star
Scott BaldwinTotal Rock Star
posted in Lounge area

A couple nods for our Product Makers community

Just sharing that our Product Makers community just got the nod for a couple awards:CMX has nominated our Product Makers community at Productboard for Best New Community award for the 2022 Community Industry Awards. We’d love to get your vote: https://cmxhub.com/awards/vote/#VJbjV8b968 🗳 Yesterday, Higher Logic selected me as the winner of their Rookie of the Year Super Forum Award. This was interesting (and perhaps a bit awkward) as Higher Logic is a competitor to inSided and I was the only non-Higher Logic customer to win. Maybe one day I can win an inSided community award instead so I can hype the platform more 🤷‍♂️🏆Thanks to the inSided team for helping us create a great start to our new community, we wouldn’t have gotten these nods without your help. @Remco @daniel.boon @Marion Frecaut @Jeanie Lee @Oliver Marriott @tom.shaddock @matt enbar @Yoeri @Anika Zubair @Haiko 

9
Casstastr0phee
inSpires others
11 months ago
S
SummerGetting started
posted in Lounge area

What do you think about letting the customers/users to be highly involved in ideation?

As stated in the title

1
Nicole Saunders
11 months ago
Scott Baldwin
Total Rock Star
Scott BaldwinTotal Rock Star
posted in Lounge area

Event: Developing STRONG Product People: The 5 Main Ingredients for Being the Best Coach Your Product Managers Have Ever Had

Want to be a better coach for the product managers you lead? It all starts with a clear definition of what good product management looks like.Petra Wille, author of the book Strong Product People will introduce us to some of the coaching tools and essential leadership skills she uses to help leaders coach, grow and empower their teams. Petra’s talk will be followed by a Q&A and you’ll have a chance to win one of five copies of Petra’s book.:point_right: Register here: https://www.productmakers.com/events/developing-strong-product-people-the-5-main-ingredients-for-being-the-best-coach-your-product-managers-have-ever-had-27

0
Scott Baldwin
Total Rock Star
1 year ago

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