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Moderator objectives and KPIs - do metrics worth measuring exist on an individual level?

We want your help in coming up with individual moderator objectives and KPIs, to support our team objectives around traffic/activation, value and ROI. It's actually tricky to ID 'effective and successful moderation': If one regular user becomes a super user, who knows which mod did all the grafti...

Article: Online Community ROI: How to prove it

Good read - Online Community ROI: How to prove it What I like in particular is - online community that integrates with your back-office CRM database, capturing online activity in your database of record, allows your organization to directly tie online engagement to ROI. I feel that insight is ver...

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