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Denise Frequently inSpired

Meet the Community | Introduce yourself

Dear Community, We are glad to be in the team that is empowered to build an inSided community, together with all of you. Hereby we would like to introduce ourselves, and hope to read more about you too! I am Denise and I'm part of the inSided family since 2010. Right now I am in the Marketing de...

13 2727 93

13 days ago

aluciani inSpires others

The 2020 Community Industry Trends Report: CMX

The 2020 Community Industry Trends Report is available from CMXhub - it’s free and ungated. It provides some really good insights - top frustration for community managers - increase engagement. Most common objective for community managers - customer retention and loyalty. Less than 50% of community...

2 24 1

10 days ago

Danjl Ready to take it to the next level

Book: Organising in communities

I just wanted to share this with the community, especially those based in the Netherlands. Hope that's ok. Peter Staal and Kirsten Wagenaar from Bind have written a book about communities. The book 'Organising in communities' will be published in the autumn! For the book we interviewed dozens of o...

2 80 3

13 days ago

Martine inSider

Article Telco Special: How your community boosts your customer service

What sets your community apart from the rest of your support stack? Your community is basically a dynamically growing self-service content hub as your customers will continuously add questions and answers. Your customers help you to build a knowledge base that is always up to date. The content of yo...

4 213 3

3 months ago

Martine inSider

Article Use your Community to boost Customer Success

You want your customers to get the most out of your product while being happy customers and true advocates, right? Your community is key to achieving this in a scalable way. In this article inSided shares some tips and tricks on how this could be done. Provide the information your customers need...

1 109 0

3 months ago

Danjl Ready to take it to the next level

Course: Organizing in Communities

I just wanted to share this with the community, especially those based in the Netherlands. Hope that's ok. Together with the Radboud University (Nijmegen, The Netherlands), we (Bind Community Building) have set up a course on communities. The course covers everything from the scientific theory to...

2 64 1

4 months ago

Mathis Ready to inSpire others

Keyboard Shortcuts for HTML editing on both control & live site

Solved

Hello inSpired community, Do keyboard shortcuts exist in our inSided communities? I often find myself re-editing responses in order to highlight specific parts, mark a specific term, add a hyperlink etc. If only I could do that by cmd+b (bold), cmd+i (italics), cmd+k (hyperlink), etc. Doing so wi...

2 155 7

4 months ago

timcavey inSpires others

Moderator objectives and KPIs - do metrics worth measuring exist on an individual level?

Solved

We want your help in coming up with individual moderator objectives and KPIs, to support our team objectives around traffic/activation, value and ROI. It's actually tricky to ID 'effective and successful moderation': If one regular user becomes a super user, who knows which mod did all the grafti...

1 110 1

5 months ago

aluciani inSpires others

Article: Online Community ROI: How to prove it

Good read - Online Community ROI: How to prove it What I like in particular is - online community that integrates with your back-office CRM database, capturing online activity in your database of record, allows your organization to directly tie online engagement to ROI. I feel that insight is ver...

9 92 0

6 months ago

freydrew inSpires others

Launching our community this week!

Hey everyone, I'm happy to announce that we'll be launching our Insided community this week. Lots of little things to take care of but the team and I are really excited. A lot of hard work has gone into this on the Insided side and ours. Be sure to send us some 'good vibes' this week. I'll circle...

12 124 5

11 months ago

Julian inSider

Mobile Mobile First! Recap of our inSided mobile week 2018

You are reading this on a Desktop PC. There is nothing wrong about that, we also do it. However, most of your users visit your Community via their mobile device (usually 60%-80%). We want to offer a high-quality experience for all visitors, no matter what device they are using. Our fully responsive...

3 62 0

11 months ago

BartDelwig Getting inSpired

The future of (branded) communities

Question

Hi everyone! I'm currently writing a blog series about communities. In the last blog I'm focussing on the future of branded communities. What role do you think these platforms are going to play in the future? Regarding current trends like fake news, but also voice, etc. I'm curious to know what yo...

0 77 0

11 months ago

aluciani inSpires others

Great Content on inSided Blog from Danielle Juson

Kudos to Danielle Juson - content writer on the InSided blog. I am really enjoying that material and sharing with my team. Please pass this along to her. Some of her recent posts: Enrich Your Help Center With User-Generated Content Does Your Knowledge Base Really Answer Your Customers' Questions?...

3 122 2

1 year ago

aluciani inSpires others

Interesting Read: Data Mining Reveals How The “Down-Vote” Leads To Negative Feedback

Thought I would share this interesting post on "Down Voting" Data Mining Reveals How The “Down-Vote” Leads To A Vicious Circle Of Negative Feedback I think they have the right idea and I tend to agree with their research. Here is the link to the research paper

2 110 1

1 year ago

aluciani inSpires others

Good Read - Segment Your User Base: Depth of Engagement

Came across this post and thought I would share: It shows you how engaged different portions of your user base are. What are your thoughts on this? is it useful? Segment Your User Base: Depth of Engagement The Power User Curve: The best way to understand your most engaged users Thanks

4 68 0

1 year ago

Denise Frequently inSpired

Survey: State of Community Management 2018

Hi all, You've probably heard of the Community Roundtable, that publishes a yearly report on the State of Community Management. This provides valuable insights to many community managers worldwide. It would be great if you can also fill in their survey, so they get more data and this way we can...

3 81 0

1 year ago

tomasmouton inSpires others

Fórum NOS - Happy Birthday!!! (1 year old!)

Hello everyone! Today, our community celebrates its first anniversary! Time flies and I can´t believe that this post made by my colleague Hugo already has one year! Our aim is still the same: “to empower clients, and bring us closer to them, by bei...

18 165 8

2 years ago

Mathis Ready to inSpire others

Interesting Reads on Community, Moderation & Customer Support

Hi everyone, A former colleague of mine recently shared an interesting article with me on the topic of machine learning & AI in a community & support context. I’d like to share it here, too, and thus start engaging in an ongoing conversation where all of us have the opportunity to find & share rel...

6 167 5

2 years ago

Daniel inSider

Proximus @Rock Werchter!

@Henri @Steven B @Bram @Sophie, I was quite impressed with the super cool brand activation that Proximus made in Rock Werchter! So many people were wearing Proximus caps! Really well done! Second best only to the music Congrats!

8 79 3

2 years ago

Daniel inSider

What can I find in the Lounge area?

Welcome to our inSpired community's category Lounge area! This topic explains the purpose and themes within this category: What is this category about? This category is the place for all off-topic conversations. These conversations include questions and discussions around a variety of topics, in...

1 84 0

2 years ago

Anonymous

We would like to get to know your development experiences!

Hello, I joined inSided as a Product Owner for Developer Experience at the beginning of the year. I am eager to understand the jobs, pains and journey you take with our products from a development point of view. Feel free to show your interest if you are happy for me to observe, interview and gain...

2 78 0

2 years ago

Denise Frequently inSpired

What (community) events will you be attending this year?

Hi all, Later this year we will host our Annual inSpired Conference here in Amsterdam! Looking forward to seeing you all there again. Soon, we will provide you with more information on that. For now, I am interested to hear what other events you are attending about communities/social s...

4 145 2

2 years ago

Pierre C Ready to take it to the next level

Back-end Shortcut Workaround

Hey guys, following the last Innovation Lab and the comments about a back-end shortcut I thought this community would be the right place to share the workaround we use at Sonos. This will work if you are a Google Chrome user but you might have other ways to implement it on other web browsers. The t...

7 273 9

2 years ago

Marine inSider

Who do you want to give a Christmas Compliment Card to?

At inSided, we have a nice tree and we got the opportunity to give each other compliments by hanging a compliment card for a colleague in the Christmas tree. And then we thought; we want to give you the opportunity to hand out compliments too! So: who would you like to send on Chrismas Holiday wit...

3 120 1

2 years ago

Denise Frequently inSpired

What happened at the inSpired Community Event 2016?

December 1st we had over 120 of you joining the inSpired Community Event! You all participated in multiple sessions and connected with each other over drinks and dinner. Some of you even made it to the after party. For those who weren't there; we missed you! If you want to get a glimpse of what...

5 277 9

2 years ago

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Lounge area

Article Telco Special: How your community boosts your customer service

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Mobile Mobile First! Recap of our inSided mobile week 2018

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