- - Knowledge base overview
Product Updates
Events
Groups

Home
Community overview
inSided Platform
Integrations

Integrations

Community is an important part of your service Tech stack. Lets push it further.

23 Topics
71 Replies

When you subscribe we will email you when there is a new topic in this category

23 Topics

Recently active

Most replies Most views Newest first

logicalhareReady to inSpire others

asked in: Integrations

Is it possible to disable the idea type for specific community categories?

I’d like to disable the Ideas option for my community categories without disabling the Idea module entirely. Is this possible? I’d like to limit the types of options most community categories provide users to just questions or conversations. We don’t allow users to submit ideas directly through Insided so this is why we want to disable this option, but we do have an integration that credits users with ideas from an external system.

2 months ago

adam.ballhausseninSpires others

asked in: Integrations

How can you use the embeddable widget in Zendesk?

Our organization uses Zendesk for support and for our knowledgebase (Zendesk Guide). We are leveraging the federated search and ticket escalation integrations between inSided and Zendesk. We have another use case for an integration that I am hoping will be possible. We want our support reps to share relevant community content in tickets whenever possible. Rather than having the support team search our community separately from Zendesk when they’re working on a ticket, I thought it would be great to add the inSided embeddable widget directly to our Zendesk agent portal. My idea is that the embeddable widget would live directly on the page where the support agent is working on a ticket. Based on the information in that ticket, relevant community posts would populate in the embeddable widget, recommending content for the support rep to link within the ticket to help the customer. Is anyone doing this successfully? I would appreciate guidance from someone on how to set this up in Zendesk.

2 months ago

Scott BaldwinTotal Rock Star

asked in: Integrations

Productboard integration doesn't support quoted content

Not sure if this is a bug or working as designed, but the Productboard integration when pushing to Productboard doesn’t allow for the body of the text to be edited if the body contains quoted text from prior threads. You can’t even delete it and replace with other text. cc: @daniel.boon

3 months ago

Erwin TuazonGetting started

asked in: Integrations

Submit Ideas on Behalf of Users

Is there a way to submit an idea enhancement on behalf of another user? Right now we take in data from the idea enhancements via Salesforce integration.In our desired workflow, clients will let our Project Managers know issues/requests, and in some instances, our PMs would like the ability to submit those ideas for them to help remove a barrier for customers.

4 months ago

Juliana SpinardiinSpires others

asked in: Integrations

Integration Community and Roadmap

Hey, Community! We want to integrate Community and Product Board. The idea is to have the Roadmap available in the Ideation Section (in the community). I’m looking for bench - so we can see what is the best way to do it. Thanks a lot

6 months ago

ryanne.perryReady to inSpire others

asked in: Integrations

Question about Gainsight integration & Journey Orchestrator

Hi Community! I am in need of some help with clarifying a few questions on the Gainsight integrationWould anyone be willing to share a screenshot of what the data should/would look like in Gainsight? For the ‘Community visited’ data push does that include last login date, # of logins, or when they last visited? Is there another article that dives into the following bullet? Essentially I am trying to figure out if I can automate a private message or reminder to customers who become or are inactive using the bullet point below from Gainsight integration post Use Journey Orchestrator to remind customers to sign up to the community. Thanks in advance for your help!

6 months ago

nandhakumar.mGetting inSpired

asked in: Integrations

HTML Widget OAuth integration queries

We are trying to integrate Custom HTML widget into the staging environment where we are calling an API that gives us the response based upon that we will dynamically load the HTML content. Where the API we are calling is integrated using OAuth Token based authentication which requires fire login API with credentials we get JWT bearer token and expiry as response. Using that token we used to call another API that gives the response to load into the HTML widget. Here we found that the AUTH credentials are kept open in the client side JavaScript content which is a problem for us. Is there a way to protect/secure the credentials that is kept in client side in JavaScript code? Is there a way which we have for communicating with OAuth with External applications to load HTML widgets / embeddable widgets in secure manner ? Is there any short codes available in inSided community. Like in HTML widgets if we use “<% inSidedData.user.name %>” which is replaced by the user name.

8 months ago

nandhakumar.mGetting inSpired

posted in Integrations

HTML Widget OAuth integration queries

8 months ago

mstrueningReady to take it to the next level

asked in: Integrations

Power BI integration guides?

Do you have any A-Z guides showing step by step how to connect Power BI to my community for reporting/dashboards?I see a lot of posts mentioning we can use the APIs, but I’m looking for a guide on exactly how to set that up.Thank you!

11 months ago

tiffany.odaSuper user

asked in: Integrations

Zendesk case response to replying to post in the community

We use the Zendesk case creation integration, where you can shoot a case over to Zendesk for an unanswered question in the community. From there, there’s currently a broken process for us. Our support agents see the case, then just respond to it in email to the customer. The original question in the community is left unanswered, then one of us on the community team need to close the loop. We are looking for a way to push the email response back from Zendesk to inSided. Has anyone does this before? I think there are a few categories here - Customer-specific case - in these cases, we wouldn’t want to publish the case response to the community. It could be a specific or exception case to that specific customer and the case should be handled directly. For these, we still need some sort of closure on the question. Community question and answer - in these cases, we would want to push the case response to the community. It would be a legit question that could benefit others in the community.

11 months ago

ddpancratzTotal Rock Star

asked in: Integrations

Updating Contacts with Salesforce Integration

If an email address on an existing Community user record gets updated, will it sync to the matching email address in Salesforce? Here’s what I want to happen: From: User123 with email ABC matched to Salesforce Contact with email ABCAction taken: Update email for User123 to email XYZTo: User123 with email XYZ matched with the new Salesforce contact with email XYZ. Does this happen automatically or are there steps that need to be taken to re-sync or re-match the user?

1 year ago

OnomatopoeiaSuper user

asked in: Integrations

Has the InSided / Zapier integration been changed?

Hey all,I went to create a new Zap today to support our onboarding processes and found that I’m being asked to reconnect InSided. I can also see that there’s now two InSided apps available in Zapier.Is this a newer version? Should we be using it? Should we be switching our existing zaps to this new app?Cheers :)

1 year ago

SmartlyGregTotal Rock Star

asked in: Integrations

Zapier New User in inSided (2.1.0) is skipping some registrations

I’ve setup an integration with Zapier based on the New User in inSided (2.1.0) trigger that should assign a role based on the fact the new registrant has a certain domain in their email address. (Our employees).Sadly the Instant trigger simply isn’t firing consistently, and some new members are simply not launching the zap at all... Note the rules around the email domain come after the trigger and there are no errors reported in Zapier, the registrants are just missing from the Zap history.UPDATE: Since then I was unable to reproduce it but a few members were affected originally... Is anyone else having issues?

1 year ago

adam.ballhausseninSpires others

asked in: Integrations

What are the various Topic IDs in the Salesforce integration?

I’m looking to build reports in our SFDC sandbox before installing the SFDC integration in production. We have a use case to build reports/dashboards that summarize Ideas by Type. The only field I see that seems to allow us to do this is the Topic ID field in the Community Member Activity object. Can someone help me understand what types of IDs correspond to what types of topics (Questions, Conversations, Ideas) Also, I’d love any best practices or examples from others who have built reports & dashboards in SF! I’d love to avoid reinventing the wheel with these reports. Thank you!

1 year ago

kaponteReady to take it to the next level

asked in: Integrations

Content Strategy. Zendesk Help Center or Community?

InSided has a nice integration to Zendesk Guide. I assume that exists because a lot of Customers store information (knowledge) on both platforms and don’t want to migrate everything from one to the other.I am curious how others determine where knowledge base items should live then? What is the acid test to make this determination? How do you articulate the distinction between what goes in Community and what goes into the Zendesk Help Center?Thanks in advance.

1 year ago

Scott BaldwinTotal Rock Star

asked in: Integrations

Zendesk federated search - restricting content indexed

With the Zendesk Knowledge Base integration we’ve noticed that articles published internally end up being indexed in the community search even though they should not be accessible publicly.Is there a way to setup the integration to avoid those being indexed and only published content being accessible?

1 year ago

MackenzieKReady to take it to the next level

asked in: Integrations

Zapier Zoom integration: How to add new registrants to the linked meeting?

We’re trying to set up our Zapier x InSided x Zoom integration, to automatically add new event attendees to the registrant list for linked zoom events. This seems really straightforward, but we’re really struggling — many event fields that would be required for this to work are not present in Zapier, for example we’re unable to pull in the eventLink field, the event type (webinar or meeting), or the link text. Can someone help us puzzle this out?

1 year ago

tiffany.odaSuper user

asked in: Integrations

Does inSided have any integration with GitLab?

Our developer community currently uses GitLab to share solutions and integrations with one another, and we are looking for a way to integrate activity with inSided. This includes things like federated search, cross-posting updates, and gamification based on activity in GitLab. Is there anything that current exists?

1 year ago

Scott BaldwinTotal Rock Star

asked in: Integrations

Zapier: integrating inSided and Livestorm for events

Trying to create a Zapier integration between inSided and Livestorm (borrowing from the approach outlined here: When I go to setup the action in Zapier, the following fields are required: Event Session Email First Name Last NameI can add the Event, Session, and Email in the inSided Zapier variables, but only see Username not any separate fields for First Name and Last Name.Any idea how to get the First Name and Last Name?

1 year ago

timcaveyTotal Rock Star

asked in: Integrations

What support is needed for the Salesforce integration post set-up?

Hi @daniel.boon, I’ve been reading topics that relate to a Saleforce + Insided integration, namely: The benefits of this integration are clear from an analysis point of view. Are you able to give any advice about what support this integration is needed post-set up? Is our CRM or CIP team going to need to do anything at all, beyond the integration set up, which you’ve estimated to take 30 minutes? Has anyone that’s recently gone through this set up encountered unexpected issues requiring resource or time, post integration?

1 year ago

perinboxReady to take it to the next level

asked in: Integrations

Integrating with Microsoft Teams

Hello, is it possible to integrate Insided with MS Teams? Especially here in the beginning, we would really like to collect all new posts from our community into our own internal MS Teams channel, where we can discuss how to action them, if needed, before anyone does respond to customer posts. I imagine the integration along the lines such as when anyone posts anything on the community, a message containing a deep link to the post is added to our teams channel. Is this possible? Thanks in advance! /Per

3 years ago

KgastaldoSuper user

asked in: Integrations

Is there any integrations with Service Now?

We’re going to be using Service Now for cases and a knowledgebase. Is there any sort of out of the box integration between Insided and Service Now? We’d like to have a federated search, to surface ServiceNow resources within the Insided community.

3 years ago

Stéphan LamReady to inSpire others

posted in Integrations

Which survey tool does your company use? (POLL)

A simple question, helpful for topic: https://community.insided.com/news-platform-updates-16/retiring-the-survey-module-announcing-integration-with-typeform-1172#post3926

4 years ago

Badges

Sebhas earned the badge Easy talker
ddpancratzhas earned the badge Pulse 2023 Speaker
Sebhas earned the badge Sprinter
JeppePeppehas earned the badge Trickster
hbailey1has earned the badge Easy talker
TomWhas earned the badge Trickster
Alistair FIeldhas earned the badge Trickster

Show all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Company

(Private)

Only you and moderators can see this information

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Please enter your username & password

Retrieve username / Reset password or Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.