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Do Public Tags have an influence on the search results?
HI there, I was wondering how the advanced search sorting algorithm works.What are the results sorted by?Most importantly, I need to know whether or not the public tags have an influence on the sorting of the search results? e.g. if i search for “peppermint”, is a topic with the public tag “peppermint” more likely to show up than, say, a topic that only has the word “peppermint” in the title? How about a topic that has that keyword in the topic body and the title, but not in the public tags? or other combinations? Asking because we may have to adapt our “public tags” strategy and change how we set them, but I need to know if it has any influence on the results.
User Can't Reply/Comment
Hello all! I have a question, and hope someone can assist until I hear back from Support. One of our users is unable to post replies under topics. They are the only one with this this issue as far as I know, so I am unsure what is going on. He rebooted his computer and it is continuing to give him an error message every time he attempts to comment. Has anyone dealt with this issue?
Convert discussion to article, bulk?
We have roughly 1000 discussions what should be converted to the article. One by one, it is next to impossible task so is there any workaround to do this easily? They are in certain child categories.Edit: I cant edit the title, I mean how to do this like a batch process.
Anyone else facing this delay when you change Idea status and multiple comments of updated status?
Taking 3-4 seconds for the Status to get in effect after selecting from the dropdown That results sometimes in selecting another incorrect option while the attribution is happening behind the scenes.After the Status change takes effect… the Status update comment (I find it helpful), is repeated
New community user cannot finish signing up
I have a new user who is attempting to create their account, but after they enter the required fields, they receive an error message. They cannot continue their signup process.Anything I should be doing on the administrative side to allow this user to sign up?
Anyone have any tips for tag management?
We often get multiple versions of the same tags that involve multiple words: some with a space in between, some with hyperlinks, some with a slight variation on that feature or phrase. Does anyone do any moderator maintenance or clean up of duplicate tags? Any best practices or effective approaches? Any easy ways to bulk update tags on the posts you want to clean up?(I’m talking about public Tags, not moderator tags, but open to any insights)
Analytics: User & category / topic level data?
I havent found anything related with these but just to make sure:There are situations when I have to knowHow many registered user have visited certain child category + how many times + their nicknames How many registered user have posted to the certain child category + how many times + their nicknames Additionally: How many likes they have given and received there + their nicknamesIs there way to find these out?These datas are basic data in Khoros, hopefully with inSided as well.
one year user stats to share
We are about to celebrate our one-year anniversary as a community. I am trying to create some user stats to share and tag some of our top users. I am running into the issue that many of the top things I can filter by currently are the same person (highest points, the highest number of replies, highest number solved, and most badges.)Does anyone have other ideas we could use?
Insided Accessibility Compliance
Where can I get information on what accessibility features come with Insided out-of-the-box? I’ve discussed this with a previous CSM and recall that Insided offers a lot of standard accessibility features and compliance with generally accepted web standards. But a google search and InSpired search has come up empty on specifics.
Do topics auto-refresh, to see new replies, or is there a way to force this?
Hey there!We’re trying something a little off the beaten path in our Community where we’ll be hosting a sort of “happy hour” where members can comment on topics and we answer things live. Not quite an AMA but sort of. Question (I feel like it’s a no): do topics auto-refresh to show new replies, or would people have to reload the page in order to see new replies? If it’s the latter, that will feel a little cumbersome. And if it IS the latter, is there some script that can be used to enable an auto-refresh of all topics, or certain topics, or topics within a specific category?Thanks!
Can featured topics auto-fill the width?
Is there some CSS we can use that would make featured topics automatically fill the width of the container (probably up to 4, max). This would help us have the one widget and whether there are 2, 3, or 4 featured topics they’ll always show up properly without leaving gaps on the right side.To be clear, something like this happening automatically:Side note: this would be great for banners and quick links too. Overall, more flexibility in how all the widgets appear in terms of how many there are side by side. It would help break up monotony of there always being the same layouts :) Thanks!
How to use Webhooks and Zapier (or another API tool) to improve your reply rate
I thought I’d “walk-the-talk” and share something I’m really proud to have unlocked today...The Challenge: We have really great reply rates on our community. We typically see >75% of questions receive a reply within a give month. Usually it’s more like >80% and we strive for >90%. And our median time to reply/answer usually ranges from 1-4 hours. These are key success metrics for us, as community sits within Customer Success, but also just common sense of “positive experiences (from making people feel seen/heard) will drive adoption and engagement of our community.” Answers are a lagging indicator to replies. We see that an increase in the % of questions receiving replies correlates closely with an increase in the % of questions marked solved.But our success has presented a new challenge. As adoption and engagement of the community increase, our question volume is spiking. We’ve seen >10% growth in total questions QoQ and last quarter it was >20%. This is making it hard
Zapier: reply on weekends
Hi all,I wanted to share a Zapier solution that a customer of ours requested. I think it shows the tremendous power and flexibility of Zaps in helping with specific issues you might face. Especially for those issues that are too much of a niche or too org.specific to put on the wider inSided roadmap.The question I received was as follows:Can we automate responses when we get a question on the weekend? Since we cannot guarantee a response within 24 hours?Something like “Thanks so much for your question! The Community team will get back to you when business hours resume on Monday 9am Pacific"Let’s see what Zapier can do for us here!ZapierThe business logic for this request will be something like For every question on inSided, check if it is on a weekend, if so, post an automated reply. Or in Zapier terms: 1. Trigger: New Topic in inSidedFairly straightforward: we do something for every Question on our Community.2. Format Date / TimeHere we use a native Zapier Formatter to take the timest
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