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Who's got a good resource to tell me about Insided's search API?

timcavey
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is there any good resources, guides or demo’s on how to set up and use the Insided search API?

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Best answer by Kenneth 15 June 2022, 10:29

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adam.ballhaussen
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@timcavey unfortunately I don’t have anything for you at the moment, but we’re hoping to implement Coveo search in our Zendesk help center at some point this year and bring inSided content over there, so I imagine we’ll learn a thing or two when that kicks off. I look forward to seeing what others might be able to share here.

 

To clarify, are you only searching for resources related to using inSided’s search API to surface content in other tools, and not looking for resources related to using inSided’s federated search to bring other content into inSided?

Adam B.
ddpancratz
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If you haven’t checked yet, they do have it in the API documentation. 

That’s the only documentation I’m aware of, it might even still be in beta. I don’t know that I’ve seen an official Product Update announcement about it. 

We’ve been using it since September and happy to help as needed. My IT team just used the API to setup our solution which is: 

  • Internal process to collect what we feed into the search
    • What’s new? What needs to be removed?
    • Our solution was just to pul a full list from our CMS each time
  • Those get stored somewhere (I think we’re using salesforce, but anywhere)
  • We built an app or a script that uses the API to remove all the old listings and feed in the new ones

 

timcavey
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If you haven’t checked yet, they do have it in the API documentation. 

 

 

Thanks @ddpancratz - I wasn’t able to find specific info via this documentation on implementing a search API on another site for community content. The nearest here was:

 

Search for content in the community

 

and

 

Federated Search

 

That’s the only documentation I’m aware of, it might even still be in beta. I don’t know that I’ve seen an official Product Update announcement about it. 

 

 

@Yoeri @Kenneth are you aware if this is still in beta or of any more resources on the search API?

 

 

To clarify, are you only searching for resources related to using inSided’s search API to surface content in other tools, and not looking for resources related to using inSided’s federated search to bring other content into inSided?

 

Use case is surfacing forum content via a search API in chat bot and our external knowledge base, based on search terms…

 

Thanks everyone, I appreciate the comments :) 

learning, sharing and repeat
Kenneth
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Hi @timcavey!  So it can be confusing talking about federated search as we now have capabilities that ‘go both ways’.  As discussed above, we recently added the possibility of surfacing external content within the community search.

But what you’re asking about is the other way of surfacing community content within your chatbot and knowledge base - that’s a tried and tested thing to do and is something we often recommend.  And the good news is that it’s quite straightforward for a developer to implement.  Using this endpoint you can pass on a search string to the community and you will get results returned, which can the be displayed in your chatbot and knowledge base.  Any developer who is familiar with working with APIs should be able to do that relatively easily. And if you get stuck you can always let us know and we’ll take a look.  :)

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