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I’m looking for any and all information on reporting around the embeddable widget. One article mentioned the self-service dashboard, but I don’t see anything related to the widget on that dashboard.
My biggest question is whether those who interact with the embeddable widget are included in audience metrics like unique visitors and page views. Especially for those who view content from within the embeddable widget.
Best answer by Jeanie Lee
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Hi
I like your approach to be able to measure that within inSided and I am really excited what inSided will tell us about that.
Best, Thomas
Your CSM at inSided can provide you with how man times a user has loaded a topic within the embeddable widget during a time period of a day, 7 days, 30 days, 3 months, 6 months, and one year.
The Support team could provide an excel sheet providing data such as the following:
Hi
Furthermore, it would be great if I could look this up myself in the analytics dashboard within insided and not have to contact our CSM manager to do it. The data seems to be there, doesn't it? Are there any plans for this?
Best, Thomas
We are not tracking search terms or the exact thread being clicked. Below is the exact data columns that would be provided for the embeddable widget export:
| Date | inapp.CommunityTopicVisited | inapp.TopicDetailsViewed |
| inapp.TopicRatedHelpful | inapp.TopicRatedNotHelpful | inapp.WidgetClosed |
| inapp.WidgetLoaded | inapp.WidgetOpened | inapp.TopicListViewed |
An analytics dashboard for the embeddable widget would be a great idea, so I would recommend creating an idea. Our team did anticipate that we would eventually build the dashboard soon after the embeddable widget release; however, there hasn’t been enough customer interest in the embeddable widget to justify resources to build the dashboard, as opposed to other features that customers have been interested in.
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