We use phrases for notifications to users. A remark I keep getting is the possibility to include the 'reply' to the 'somebody replied in your topic mail', so you won't have to go to the website in order to see the reply.
However: I searched and searched to get a list of variables that I can incorporate in a phrases, but I didn't found a list.
Does anybody know what variables I can use in a phrase?
Best answer by Julian
thanks for sharing your question with us! :)
Variables for previewing content:
I know what you want to achieve here, I have seen something similar happening on other communities in the internet...
We do not have such a variable (yet?) for you to use. I think previewing the content has it's advantages and disadvantages. In the end I would be careful with this, as this could also have a negative impact on the performance of your community.
Imagine you would read the answer to your question already in the notification email. It makes it much more likely that you will not want to visit the community again, simply because you already have what you asked for. This could undermine the activation (as in less reactions posted) and make it harder for others to find their answers (as the user will not mark the question as solved). So I would take this with a pinch of salt...
Variables we currently use:
I have attached a table to this post. It includes an overview of all the emails which we are sending, including the specific variables for each email body & email title.
Please be aware that these variables are not universal, which means that only the variables presented in a specific email will work for that email, no variables from other emails.
Please let me know if you are having additional questions, or if you are encountering any issues!