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What exactly can a non-admin control in a group?

  • 5 May 2022
  • 1 reply
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Hey there, 

We are looking to creating groups on our Community but have encountered a real blocking point in that you need to be an admin to carry out most of the functionalities. Ideally, we would be able to have employees as owners of specific groups in line with their roles and specialities. How have you overcome this challenge in your communities?

What exactly can a non-admin owner of a group do, ie. an employee? If I am correct, they can create articles and questions and engage with the group. Are they able to @mention members? I’m not sure exactly how much they can achieve without holding an admin seat. 

Thanks in advance for your help with this!

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Best answer by olimarrio 28 July 2022, 14:20

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Hey @ruth.kenrick ✌️,

A user with a role below a Community Manager will be able to start a Conversation, ask a question and @mention users within this group.

If you’re creating a private or hidden group then there will need to be a user with a Community Manager role or above that can either manage the join requests or send out invite links respectively, from the control environment.

Let me know if you have any other questions here and I’ll be happy to help!

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