I noticed where reporting on topics without best answers (Best answer = no via the filter menu of the reporting feature in the control) that some “Conversation” where in the report results. (cf. screenshot)
However I thought that the “Best Answer” we exclusive to “Question”.
My questions then :
- do we agree that the best answer tag is normally exclusive to the “Questions” but that it is extended to all content (including Conversation) for reporting purposes only?
- can you confirm that the “% Questions answered” metric (in the Success reporting section in the Control) is exclusive to the Questions (ie : excluding conversations)
Best answer by daniel.boon
The best answer field is indeed exclusive to questions, and the % Questions answered metric is also exclusive to questions.
On the moderation overview however, ‘best answer = no’ literally extends to any content type that doesn't have a best answer, as well as questions that don’t have a best answer.
If you’d like to see a list of questions without a best answer, you also have to apply a filter ‘content type = question’ in addition to ‘best answer = no’.
Hope that clarifies things!